THE CONFLICT OF OFFICIAL AND SOCIAL BEHAVIOUR BETWEEN

THE SECRETARY AND THE EXECUTIVE

(A CASE STUDY OF EKITI STATE GOVERNMENT SECRETARIAT,

ADO-EKITI)

PREPARED BY:

OLANIYI OLADAPO SAMUEL 2014231100060

BEING A PROJECT SUBMITTED TO THE

DEPARTMENT OF OFFICE TECHNOLOGY & MANAGEMENT
FACULTY OF BUSINESS AND COMMUNICATION STUDIES
THE POLYTECHNIC, IBADAN. OYO STATE.

IN PARTIAL FULFILMENT OF THE REQUIREMENT FOR THE

AWARD OF HIGHER NATIONAL DIPLOMA (HND) IN OFFICE
TECHNOLOGY AND MANAGEMENT.

OCTOBER, 2019

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 DEDICATION
I dedicate this project work to the glory of Almighty God, the giver and sustainer
of life who has endowed me with financial, academic and spiritual resources to
complete the project work.

I also dedicate it to my entire family members for their encouragement and support
during this research.

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 CERTIFICATION

This is to certify that this project work was carried out by me and all reference
used to published literature has been duly acknowledge.

……………………………………….
OLANIYI OLADAPO SAMUEL DATE & SIGNATURE

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 APPROVAL PAGE

This is to certify that the project ” THE CONFLICT OF OFFICIAL AND

SOCIAL BEHAVIOUR BETWEEN THE SECRETARY AND THE
EXECUTIVE was read and approved by the undersigned on behalf of the
department of Office technology and management, The Polytechnic, Ibadan.
Oyo state, in a partial fulfillment of the requirement for the award of Higher
National Diploma (HND) in Office Technology and Management.

………………………… …………………………

MR. A.A OLAWUMI DATE &SIGNATURE

PROJECT SUPERVISOR

………………………… ……………………….

MRS R.E AJIBOLA DATE & SIGNATURE

HEAD OF DEPARTMENT

ACKNOWLEDGEMENT
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I am grateful to God almighty for his infinite mercy and love.
In this view I gratefully acknowledge the prayers, financial support and
encouragement of my wonderful parents MR & MRS OLAPADE OLANIYI, may
you reap the fruit of your labour and you shall not bury any of your children in
Jesus name.
Also my appreciation goes to my sisters and brothers;ADESOLA ASHIRU (Small
mummy),IBRAHIN ASHIRU,TOPE OLANIYI, and my loving brother,
RALPHEAL OLANIYI & RAJI OMOTOLA for their support financially and
advice, success shall be yours in all your endeavours in Jesus name.

I also want to recognize the presence of a father in my life CAPTAIN D.O

OLANIYAN for his prayers and for his financial support during my academic
years. May God reward you according to his riches in Glory.

I will also say a big thank you to my project supervisor MR. A.A OLAWUMI for
his support, corrections, advice and guidance throughout the project, I also wish to
recognize the presence of our H.O.D MRS R.E AJIBOLA, and other lecturers like
MR D.L FAKOREDE, MS O.O OGUNTAYO, MR. AJAYI for offering me the
opportunity to nature my affection for OFFICE TECHNOLOGY AND
MANAGEMENT.

I also appreciate my friends who were with me from my first day at The
Polytechnic,Ibadan,I start with Olamoju Adeshewa Hope,Ijasan Whyte Victoria,Adegoke
Olorunfemi Niyi (Sparkzy), Abegunde Bayo(Shatta Bandle),Oyewole Dolapo, Okediran
Bisi, Akintola Sulaimon (Sulegend),Ojedokun Tunde Fatai(Agba Gome), Ogugbade
Olaitan, Makinde Tosin, Adio Oluwakemi Elizabeth, Akanji Azeezat,Lasisi Lola,for their
support and advice all the time, I LOVE YOU ALL……..

ABSTRACT

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This research work focused it attention on the conflict of official and social
relationship between a secretary and the executives (A case study of ekiti state
government secretariat, ado-ekiti). The population consist of 40 secretaries. A well
structured questionnaire was designed and administered on the subjects. The
following research question were used for the study(i) does intimate personal
relationship between the secretary and the executives authority in the
organization? (ii) how far is it true that secretaries who keep late office hours are
suspected having immoral dealings with their bosses? (iii) is it true that illiit
affairs between secretary and his/her boss can create room for leakage of
important office secrts? (iv) can close relationship between the secretary and her
boss lead to disorder in the office? Percentage frequency ratio method was used to
analysis the data collected. Data analysis revealed that the major causes of
conflict between the secretary and the boss is when their relationship in been
informal and it was concluded that relationship between boss and secretary should
be official/formal of partnership in business

TABLE OF CONTENT

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TITLE PAGES i
DEDICATION ii
CERTIFICATION. iii
APPROVAL PAGE. iv
ACKNOWLEDGMENT v
ABSTRACT vi
TABLE OF CONTENT vii
LIST OF TABLES ix
CHAPTER ONE: INTRODUCTION
1.1 BACKGROUND OF THE STUDY 1
1.2 STATEMENT OF PROBLEMS 2
1.3 PURPOSE OF THESTUDY 3
1.4 RESEARCH QUESTIONS 3
1.5 SIGNIFICANCE OF THE STUDY 3
1.6. SCOPE OF THE STUDY 3

1.7 LIMITATION OF THE STUDY 4

1.8 DEFINITION OF TERMS 4

CHAPTER TWO: REVIEW OF RELATED LITERATURE

2.1 INTRODUCTION 5
2.2 DUTIES AND RESPONSIBILITIES OF A SECRETARY 6
2.3 CONFLICT 11
2.4 CAUSES OF SOCIAL AND OFFICIAL CONFLICT BETWEEN 12
THE SECRETARY AND THE EXECUTIVE
2.5 SIGNS OF SEXUAL TENSION BETWEEN EXECUTIVE 14-20
AND THE SECRETARY

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CHAPTER THREE: METHODOLOGY
3.1 INTRODUCTION 21
3.2 POPULATION OF STUDY 21
3.3 SAMPLING SIZE 21
3.4 RESEARCH INSTRUMENT 21
3.5 METHODS OF DATA COLLECTION 21
3.6 METHOD OF DATA ANALYSIS 22
3.7 DECISION RULE 22

CHAPTER FOUR: PRESENTATION AND ANALYSIS OF DATA

4.1 INTRODUCTION 23
4.2 PRESENTATION AND ANALYSIS OF DATA ACCORDING23
TO RESEARCH QUESTIONS

CHAPTER FIVE: SUMMARY, CONCLUSION

AND RECOMMENDATIONS
5.1 INTRODUCTION 27
5.2 SUMMARY OF FINDINGS 27
5.3 CONCLUSION 27
5.4 RECOMMENDATIONS 28
APPENDIX
REFERENCES

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 LIST OF TABLES

Table 1 Number of people both male and female 21

Table 2 Number of Questionnaire administered and returned 22

Table 3 Intimate Relationship undermines boss’s authority 23

Table 4 Immoral dealing of secretaries with their bosses 24

Table 5 Unofficial relationship between secretaries and their bosses 25

Table 6 Relationship between secretaries and their bosses 26