I.

Introduction

With the evolution of computing machines managements in IT Management improved and

increased. The focus of IT is shifting from merely gathering massive amounts of data to targeting and

delivering information to people who can act on it in a timely fashion, no matter where they are.

Information Technology and Management explores the many different technologies inherent in

the field of information technology (IT) and their impact on information systems design,

functionality, operations, and management. There are many managerial roles for an IT Manager.

Mintzberg classic role model includes six managerial roles: resource allocator, leader, spokesman,

monitor, liaison, and entrepreneur. On top of these roles, IT manager has to have an idea about many

more management issues, one of this is on business process management issue. Knowing all of these

management concepts with the Mintzberg roles, IT managers are able to better operate their

department and serve to the business.

Mintzberg identified ten separate roles in managerial work, each role defined as an organized

collection of behaviors belonging to an identifiable function or position. First let’s define the core

element, a business process. A business process is an aggregation of operations performed by people

and software systems containing the information used in the process along with the applicable

business rules.

The execution of a business process achieves a business objective. Processes also include

business rules that may be documented policies and procedures, as well as the undocumented ‘how

we really do things’ rules that exist in most enterprises. A comprehensive Business Process

Management platform provides an organization with the ability to collectively define their business

processes, deploy those processes as applications accessible via integrated existing software systems,

and then provide managers with the visibility to monitor, analyze, control and improve the

execution of those processes in real time.

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 Jacqueline store started from a small coffee and snack establishment named Jacqueline coffee

shop and refreshment. The owners learned their small business is growing and earning until they

ventured into grocery items operation. The store, located in Market Site, Isabela City are drawn by lot

of customers everyday that sometimes they outnumbered human services to cater their customers

need due to bulk of products bought by customers everyday in wholesale and retail modes.

This paper discussed the role of structure business process management disciple using

information technology tool as key indicator for strong product sales performance in Jacqueline Store.

The researcher used one of Mintzberg classic role models which is IT Business Process

Management discipline to find out its impact to product sales management and performance of the

said grocery store.

II. Origin of the Problem

The issue existed in Jacqueline store as far as their product and income is concern is on the slow

pace of product sales before when they process all their business procedure using manual without IT

intervention. What we mean here, no IT devices, monitoring of sales , accounting system for the store

income, etcetera. All these mentioned processed do not involved computerization. Therefore, no

automated IT solution existed to process the flow of their business. This problem resulted to

inaccuracy and unbalanced report of stocks and sales, customer inefficient service and product

monitoring and tracking procedure and balanced report.

This problem bothered the business owner’s day-day-day operation. They spent time each day

impractical process of collecting and computing invoices and receipts manually in order to balance

everything and business losses are inevitable.

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III. Strategies

The management of Jacqueline Store thought of a solution that can make their work easy,

convenient, worry-free, paperless and productive. The store systematized their business process flow

by procuring and installing automated cash register machine with bar coding and complete CCTV

camera with Led TV as monitors as ultimate solution to prolong their business operation at the same

time serve their customers with efficiency and accuracy.

The IT management discipline solution eliminate the store’s hiring of more service crew

otherwise, some tasks are preformed automatically with hassle and disturbance.

With the CCTV camera system installed for monitoring and archiving of the store’s everyday

activities stored electronically in a data, the cashier and proprietor can easily view what happned in

the store for a day.

Since, this paper attempted to explore some critical issues that may be responsible for the fate of

their business condition and to identify viable and feasible solution to management discipline

problem, the process and flow of strategy used under Mintzberg classic role model concept stated

below.

A. Mintzberg identified ten separate roles in managerial work, each role defined as an organized

collection of behaviors belonging to an identifiable function or position. He separated these roles into

three subcategories: interpersonal contact (1, 2, 3), information processing (4, 5, 6) and decision

making (7-10).

1. Figurehead: the manager performs ceremonial and symbolic duties as head of the

organization

2. Leader: fosters a proper work atmosphere and motivates and develops subordinates

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 3. Liaison: develops and maintains a network of external contacts to gather information

4. Monitor: gathers internal and external information relevant to the organization

5. Disseminator: transmits factual and value based information to subordinates

6. Spokesperson: communicates to the outside world on performance and policies

7. Entrepreneur: designs and initiates change in the organization

8. Disturbance handler: deals with unexpected events and operational breakdowns

9. Resource allocator: controls and authorizes the use of organizational resources

10. Negotiator: participates in negotiation activities with other organizations and individuals

B. Mintzberg next analyzed individual manager's use and mix of the ten roles according to the six

work related characteristics. He identified four clusters of independent variables: external, function

related, individual and situational. He concluded that eight role combinations were 'natural'

configurations of the job:

Contact manager -- figurehead and liaison

Political manager -- spokesperson and negotiator

Entrepreneur -- entrepreneur and negotiator

Insider -- resource allocator

Real-time manager -- disturbance handler

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 Team manager -- leader

Expert manager -- monitor and spokesperson

New manager -- liaison and monitor

Today, this study which is made at 1973 still valid, maybe we may add keeps track of legislation

and laws.

IV. Conclusion

As business store for over two decades now, Jacqueline store presently operating smoothly

with strong product sales performance according to the data accumulated from their cashiering

system. It can be concluded that with the intervention of IT management disciple as key solution to

the problem. Manager must be aware of all the managements issues related to IT in order to rule the

department and serve to the business. To make the best decisions for business, IT management

discipline as solution has to know about all management issues mentioned above. Today, IT

Management is not all about the development, system, and network and helpdesk management.

Because today, business critical needs are not just fine working IT systems.

We need to take in consideration; the regulations for not facing up lawsuits, archives for

reusing information, outsourcing for saving money and time. It can also be proved how management

issues for IT changed and increased the sales and income of the store. Today’s hot management issues

are outsourcing, security and archiving if we consider Cloud Computing. Tomorrow, certainly

management issues will change according to innovations in IT. Therefore, with the inclusion of IT

management in your business flow all services adopted successfully to a new fast-track management

processes.

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 V. Recommendation

As a result of efficient and effective intervention of IT Management discipline solution in

all business procedures, that includes strategies on how to operate your business successfully,

the researcher highly recommended the store’s best practice;

1. It is recommended that this study called: Information Technology Business Process

Management Discipline: Factor for Strong Product Sales Performance at

Jacqueline Store, based on paper’s finding and results to be efficient and effective to

be adopted by grocery store owners having similar problem.

2. It is recommended that this paper will be used as reference of future study among

students having the same course.

3. It is recommended that this study will serve as practical guide to the proponent of this

paper and other store owners who wanted to make their business successful.

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VI. References/Sources

Web:

1. www.LaborSoft.com

2. www.wikipedia.com

Books:

3. Sanli, Oyli, Management Issues in Information Technology, e-Leader, Budapest, 2010.

4. Cecez-Kecmanovic, Dubravka, The Discipline Of Information Systems: Issues And

Challenges” Eighth Americas Conference on Information Systems, University of New South

Wales, 2002

5. Baskerville, R.L. and Myers, M.D. “ Information Systems as a Reference Discipline” , MIS

Quarterly (26:1), 2002, pp. 1-14

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