JERLYN F.

VALLE Customer
Service (Retail and Processing)
Department Head/ Specialist
jeivalle385@gmail.com
+639055457875
Taguig City,Manila Philippines
_____________________________________________________________________________
SUMMARY:

Solid experience in customer support, retail administration and order processing, Trained and honed in
an In demand and fast-paced environment required by the BPO - retail/e-commerce industry.

Skills and Expertise:

Order Processing, Retail Management, Office Application, Customer Service and General
Administration, General Processing, Employee Training (Training and Development) , Module
Development, Operations Management, People Management, English Communication Skills, Start-ups,
Client Relations

Personal Particulars :
Female, 30
Nationality : Filipino

Education
BS Marketing Philppine School of Business
Administration

Employment History:

Asias-America Business Processing Inc.

Client Relationship Manager

• April 2017-April 2018

Responsible for General Client Inqueries and General Client Response.

One World Connections

Department Head- Team Manager /Order Processing
(Backoffice/Customer Service/Retail/Processing)

• November 2012– June 2016 - Orient Square Building ,Ortigas Pasig City

General administration of the Order Processing Department. Enforce standard operating procedures
dictated by the company.

Order management- Manage all kinds of product and process issues, providing relevant information to
processors, customer service and sales.

Facilitate the investigation and resolution of escalated incidents from Processing Lead/Supervisors,
Follow up and resolve any operational and order related conflicts with different departments, such as
conflict from Sales, Quality, Customer Service Related Issues and General Product concern.

General delegation for succession planning, providing authorizations to Processing Supervisors and Leads
to expedite all required task from the US office.

Supporting the Order Processing Supervisor to ensure a smooth operational flow in the Order Processing
team.

Projection and volume analysis to complete the operational requirement of maintaining an accurate
schedule of product management staff.

Provide mentoring and general coaching to Leads to promote improvement in handling teams.

Provides information for management by preparing short-term and long-term reports, forecast and real-
time statistics.

Maintains contact with US counterparts and ensures expectations are clarified, understood and met.
Supply regular status update to Upper management.

Enhances product knowledge, communicating updates required to achieve standard metrics.

Evaluate general department performance and Supervisor assessments. Responsible for preparing and
compiling key performance indicators.
----------------

International Participation and International Assignments:

Avas (Ftech) Mahwah New Jersey

Department Manager/PH - Representative
International Training/Devt

Location: Hermosillo,Sonora Mexico

-Responsible for Mentoring, Training Mexican Representative for Product Knowledge, Site Visit,
Management Meetings.
Location : Hermosillo, Sonora, Mexico.
February 2016

Avas (Flowertech)
Department Manager/Head of Processing for PH
June 2012-June 2016
Client's Direct contact for over all processing in PH Center

Garret and Talon Inc (just flowers) Order Processing Specialist

Unit PB8 Summit one tower CSR/Asst Escalation Coach
530 Shaw Blvd October 2010 –Feb 2012
Mandaluyong City

Transcom Worldwide
Account Excecutive/Customer Relations (Talk Talk UK)
May 2010

Apexopi Careers
June 2009 - December 2009
Part-time Recruitment Specialist

Efficient Recruitment of qualified applicants to fill up staffing and man power needs.
Screening and Initial Interview, match skill competencies of applicants with the specified
requirements based on client's need.
Posting of Job Vacancies, Pooling and Record keeping
General admin. of recruitment needs

-------------------------------------

Reference available Upon request