NEDBANK ZIMBABWE LIMITED

NAME OF CUSTOMER __________Celia

Nyasha_________Mlambo_____________________________

INDEMNITY/PAYMENT INSTRUCTION BY FAX /E MAIL MESSAGES

The terms below set out the arrangements between you the Customer and us the Bank in relation to
processing of transactions on instructions received through fax and email.

These terms are additional to the terms which regulate your account(s) with us (and if there is any
inconsistency these terms will override those terms). If you have more than one account with us, these
arrangements apply to each of your accounts.

Instructions

1. The Bank will be entitled to act in accordance with instructions which the Customer gives via
fax or email without obtaining any confirmation of those instructions. Further the Bank only
needs to satisfy itself by casual inspection that the signatures on the faxed or emailed copy
resemble the signatures of the Customers’ authorised signatories without need to confirm the
same.

2. Liability
If the Bank receives a fax or email instruction which identifies the client’s account, and with
signatures thereon apparently resembling signatures of authorised signatories, the Bank shall
not be liable to the Customer and shall be and is hereby indemnified by the Customer for any
loss or damages arising from that instruction, more particularly, if the loss or damages is caused
by an instruction which ultimately turns out to have been fraudulently given.

3. Once the Customer has sent an instruction to the Bank via fax or email, the instruction will
normally not be cancellable. If the Customer notifies the Bank that it wishes to cancel an
instruction, the Bank may (but will not have to) try to comply with that. If the Bank does try,
the Customer will bear any costs the Bank incurs as a result, and if the Bank tries and fails it
will not be liable to the Customer for any loss of any kind.

4. Jurisdiction

These terms and conditions are to be governed by the laws of Zimbabwe.

Any dispute in relation to this agreement shall be referred to arbitration and the arbitrator shall
be as appointed by the President for the time being of the Arbitration Centre, Harare, and the
arbitrator’s decision shall be final.

Signed for and on behalf of the Bank this……26… day of …………. October………….2019

Authorised Signatory …………………………………. 1.

Authorised Signatory …………………………………. 2.

Signed for and on behalf of the Customer this………… day of ………………… 2014.

Authorised Signatory ………………………………….