NITISH PANDEY 02/July/1982, Male

+91 9820202447 ni19ti82sh@gmail.com

PROFILE SUMMARY

A complete business management consultant: MBA, B.E., Six-Sigma Green Belt, Trained Scrum Master with 12
years’ experience across domains with a focus on Agile-Scrum/Kanban based Development and Business
Analysis, Process Consulting, Bid management, Presales & Branding, primarily in the US and Europe markets.

Interested in higher contribution and onsite/customer facing experience in management consulting in the latest
digital technologies and products

EXPERIENCE DETAILS

TCS Ltd. (Oct 2011 till Date)

US Based Leading Media Organization –Contract to Cash (C2C) Application

Role Project Manager / Scrum-Kanban Master
Responsibilities:
◆ Leading a development team of for enhancement & maintenance of C2C – PL SQL based Finance &
accounting Application for the media giant
◆ Prepare project metrics and share with client management
◆ Establish best agile practices and processes for the JIRA based project management
◆ Ensure the project remains on time and budget and help motivate team members to hit their goals

Bid Management & Solutions

Role Bid Manager
Responsibilities:
◆ Complete ownership of all bids including RFP/proactive response, presales support,
marketing collaterals, marketing research in the HiTech, E-Learning and Digital domains.
◆ Provide solution in latest technology deals on process automation, IoT, AI, Cloud, etc. emerging
from US and Europe geographies
◆ Creating value proposition and proposals
◆ Assisting in Sales presentations and solution demo/PoC

Sales Enablement- CRM & Mobile apps

Role Business Analysis, Branding & Change Management
Responsibilities:
◆ Complete ownership of all business communications with Sales community to equip, update and
educate them across all sales systems and processes like CRM, Sales mobile applications, Sales
reporting systems, Sales data manager etc.
◆ Agile based CRM enhancements as per the requirement and feedback from sales users
◆ Running Campaigns to motivate sales users to adopt best practices and use of various sales systems
◆ Create sales messaging to enable the global sales force to have consistent, effective and engaging
sales conversations with prospects and customers at each stage of the sales cycle
 US based Retail Organization
Role Scrum Master: Agile-Scrum Delivery for ERP enhancements
Responsibilities:
◆ Driving Agile-Scrum enhancement project, acting as Scrum Master
◆ Business Process Modeling using ARIS
◆ Initiating & conducting account level Process Improvements
◆ Applying Six-Sigma principles to improve project performance and reduce support ticket ageing
◆ Designing KPI for team’s performance measurement
◆ Interacting with SAP business users to understand /analyze requirements by capturing As-is and
To-be processes, Translating requirements into specifications document (RFS)

Tech Mahindra Ltd. (3 Years)

British Telecom: Operations & Process Engineering and Research

Role Business Analysis and Research Associate
Responsibilities:
◆ Interacting with BT business users to understand /analyze requirements by capturing As-is and To-be
processes, Translating requirements into specifications document (RFS) for development team
◆ Competitive, functional research in BPM domain
◆ Marketing & Presales support
◆ Preparation and submission of White papers for internal and external publication.
◆ Preparing Service Consulting guide

PeoplePro International Trainers & Consultants Ltd. (7 Months)

Role Asst. Manager -Product Development & Marketing

◆ Create, Market & manage new training products

◆ Process Re-engineering & Change management
◆ Providing Strategic recommendations to Top Management
◆ Market the proposed solution to key Franchises and Customers
◆ Creation of Leadership Training Modules for all International Products.

ACHIEVEMENTS

◆ Awarded TCS ‘Best Team’ award for delivery excellence in 2019 and 2012
◆ Research paper on “Process based Business Transformation through Services Computing” got published in the
journal Proceedings of World Academy of Science, Engineering and Technology, Volume 30, July 2008
◆ Client Appreciation Certificate awarded for outstanding performance as Scrum Process Management
◆ Significantly reduced support ticket ageing from 40% to 15% in one of the support engagements
◆ Awarded TCS Gems ‘On The Spot Award’ for grooming Scrum team resource for TCS China
◆ Drastically improved viewership of communications and increased adoption of CRM/Sales Systems by
sales users
CERTIFICATIONS

◆ Six-Sigma Green Belt Certified

◆ ITILv3 Foundation Certified
◆ Retail Supply Chain-Business Domain Academy Certified

EDUCATIONAL QUALIFICATION
Institution Degree Year
IIIT – (Indian Institute of Information Technology), Allahabad MBA 2007
KEC, Dwarahat (Govt. College) affiliated to Kumaon University Uttarakhand BE (ECE) 2005
Delhi Public School, Haridwar CBSE (XII) 2000
Delhi Public School, Haridwar CBSE (X) 1998