Information Technology Business Value

For every company that makes a decision or thinks of an upgrading or migrating their
IT infrastructure there is a huge cost and uncertainty component attached. Wipro’s
Product Strategy and Architecture (PSA) team will address this relevant concern of
executives with its “Information Technology Business Value” study and give a quantifiable business value for the decision. Comparing
the cost component v/s the advantages of the migration or the upgrade executives can make an informed decision.

The ITBV solution is a tool for providing detailed third-party assessment of deployment costs, along with an objective analysis of the
business, IT and financial value of investments in Microsoft Technologies.

There are primarily two studies that is performed in ITBV service offering

Study
Business Value Studies - where we provide the client a
detailed business cases on (a) the upgrade, migration or
implementation of MS technologies or (b) the costs
comparison between MS and a competitive product
Value
• Comprehensive financial analysis gives decision makers detailed
insight into the costs and benefits of a potential technology
deployment
• Guaranteed solution delivery pricing offers a non-binding quote
for deployment execution

The ITBV solution offers the following services

Business Value Studies:
§ Demonstrating the value of Microsoft Upgrades and § Supporting Microsoft Compete Situations
Implementations Ÿ Management Unix/Linux Compete, Notes
Ÿ Desktop - Windows Vista, Office 2007 Migrations, Oracle migrations (server)
Ÿ Infrastructure - MOM and SMS, Exchange 2003
and Outlook 2003, Windows Server 2003, Active
Directory
Ÿ Unified Communication & Collaboration -
SharePoint, LCS
Ÿ Database - SQL Server (including SAP migrations)
Ÿ Application Development – VSTS 2005

Approach to the ITBV Studies: (average time frame of 4 weeks)

Survey Creation Data Gathering Financial Model Review and Update

Development

• Wipro gathers and
reviews existing
documentation on
business landscape,
architecture and future
state vision
• Wipro creates a survey to
gather baseline TCO data
and implementation cost
and benefit detail
• Wipro meets with team • Financial model • Business case reviewed
to review survey data and developed to detail costs to update model based
interview key and benefits of migration on gaps and additional
stakeholders requirements
• Estimates and defaults
• Wipro researches internal are provided for data • Modifications and
and external data to gaps updates provided based
gather default on review
assumptions • Overall financial results
are provided
 Wipro uses proprietary data gained from performing Microsoft Business Value Studies
Wipro leverages the data it has gathered in its primary research over the last 11 years to support its ITBV studies. We select and
segments the data based on the specific metric to be analyzed, for different metrics, different data sources are used.

Number of Number of
Data Source Key Data
Customers Analyzed Desktops Included (est)
Desktop Complexity Overall HW, SW, and support costs 30 600,000
Microsoft and Open System HW, SW,
Patch Management and support costs 80 1.8 Million
Patch management costs
Mobility Desktop vs. Laptop PC costs 30 600,000
Desktop / Productivity Software HW, SW, and support refresh costs 40 800,000
SMS and MOM Value of utilization 25 200,000

Case Studies

ITBV Solution Offering for Microsoft Office 2007 with
Unified Communication and Collaboration capabilities
Objective: The ITBV solution is a tool for providing detailed third-
party assessment of deployment costs, along with an objective
analysis of the business, IT and financial value of investments in the
Microsoft Office 2007 suite with Unified Communication and
Collaboration (UC&C) capabilities
ITBV Approach: The approach was developed to -
• Be flexible in terms of the amount of effort required by the
customer
A Lotus Notes Migration Business Case for a European
Airline – Looking to lower cost of collaboration platform by
migrating to Microsoft suite
Situation:
§ Company was aggressively looking to lower costs across the
company
§ Long-time Lotus Notes customer was evaluating options for
migrating to Microsoft platform
§ IT Manager needed business case that summarized costs and
benefits of migration

• Maximize the value to the customer § Client needed understanding on costs and level of effort of
migration
Deliverables: Detailed financial model incorporating the value
proposition of adopting Microsoft Office 2007 with UC&C How Wipro’s PSA Practice Helped:
• Performed ITBV study that detailed costs and benefits of
§ Benefit Estimates – Detailed estimates of the potential benefits migrating to Lotus Notes
realized by the organization with Office 2007 UC&C capabilities.
The model is flexible to allow the customer to estimate only • Worked with Wipro’s Technology Infrastructure Services (TIS)
those benefits that they are comfortable quantifying and Global Microsoft Business unit (GMSBS) organization to
provide understanding on migration level of effort and provided
§ Detailed Cost Estimates – Detailed cost estimates for the fixed price guaranteed pricing for effort for both platform and
deployment including hardware, software, on-going application migration
maintenance, labor and support
Value Delivered
§ Technical Design & Deployment Plan – High level technical § Developed detailed business case highlighting positive NPV and
design of Office 2007 platforms and associated high level ROI for migrating to MS Platform
deployment plan
§ Highlighted multiple benefits and rationale for migrating to
§ Guaranteed Solution Delivery Pricing - Wipro guarantees Microsoft
delivery of this solution in line with the cost base determined by § Financial
the ITBV Study through a non binding quote § Technical
§ Operational
Benefits:
Provides detailed costs, benefits and third party insight on § Project was approved to go to next phase of assessment
proposed initiative. Helps identify assumptions and cost drivers
that have biggest impact on business case

For further information please contact

Theodore Forbath, Chief Strategist & Practice Leader
Global Product Strategy & Architecture Practice, theodore.forbath@wipro.com www.wipro.com