R.

Prasanna
rskpsannaksr@gmail.com
+91 9500412516 \ +91 9789110560

Shrewd, Energetic, Result Oriented professional with 10+ years of experience working in multi-functional
roles with proven skillsets in Product Management and Client Engagement.

CERTIFICATIONS

 Product Management – A complete product management skills bootcamp

 Growth Hacker – A Complete Growth Marketing Bootcamp (Pursuing)
 Six Sigma Green Belt from ISI Coimbatore sponsored by MSME Development Institute, Chennai.

TOOLS

 A fair working knowledge on Google Analytics, Google AdWords, Facebook Ads.

PROFESSIONAL EXPERIE NCE

2011 NOV TO PRESENT – ASSOCIATE MANAGER; NPS TECHNOLOGY AND ENGINEERING

SERVICES PVT LTD.

With NPS I have undertaken varied roles and responsibilities starting with the organization as Quality Team
Lead and transforming myself with experiences in Operations, Business Analyst, Client Engagement and
currently as a Product Marketer and Manager.

2018 TO PRESENT – PRODUCT MARKETING AND MANAGEMENT

1. Manage from concept to Launch “LISACRM” – A B2B SaaS and mobile based data analytics product
for Laboratory Healthcare Market in the US for 6 laboratories with over 100 users.
2. Manage “Ez Fleets” - A B2B SaaS and Mobile based fleet management solution for Logistics and
Transportation providers for Singapore market for 1 client for a user base of 50 users
3. Manage “Ez Comm” – A B2B SaaS and Mobile based Ecommerce solution for Singapore Market for
2 clients for a user base of 25 users.

As a Product Marketer and Manager

 Gather requirements, brainstorm solutions with the technical team on client requirements and
convert them to a business case
 Demo the solutions to potential prospects, educate the sales and marketing team on the
functionality and business case to create USP for the product and creation of brochures and flyers.
 Participate with the design team on brainstorming for UX design of the product
 Plan for the development of product features with the help of the technical lead
 Drive the team in achieving the time estimates for development of the product broken down by
features with the help of the technical lead.
R. Prasanna
rskpsannaksr@gmail.com
+91 9500412516 \ +91 9789110560
 Develop user stories, maintain requirements as product backlogs and Manage the team through
product development phase.
 Create MVP with the help of the design and development team.
 Create Product Metrics for measurement.
 Analyse the usage of the product for continuous improvement.
 Conduct user survey to gather valuable information about the product

2014 TO 2018 – ROLE: CLIENT ENGAGEMENT MANAGER FOR HEALTHCARE PROVIDER IN US

Manage the client Onsite and provide direction to the offshore business process team, with responsibilities
involving

 Engage with the client on improving business process and support the client in creating value
addition to end users.
 Be a single point of contact for the offshore as a signatory for all the requirements gathered and
delivered to the client.
 Monitor the offshore medical billing team on SLA and provide guidance on billing process.
 Predict Revenue and analyze the Shortfalls in the forecast and direct the offshore team for actions.
 Conduct Business Review Meetings and present business insights to the client’s senior
management.
 Provide advice on setting fee schedule and CPT codes
 Provide advice on Credentialing and State Licensing requirements.

2011 TO 2014 – ROLE: TEAM LEAD; QUALITY ASSURANCE AND OPERATIONS FOR HEALTHCARE
PROVIDER IN US.

Manage the quality and operations of the offshore medical billing team, with responsibilities involving

 Managing the offshore billing team (a team of 50) on all day to day operations.
 Prepare and Monitor the KPIs of the billing process and team through dashboards to ensure the
SLA are met.
 Interact with the offshore team on the client requirements and produce reports as and when
requested by the offshore team.

 Appraise the offshore and client on the status of the billing processes.
 Conduct weekly status review meeting with the client and offshore team
 Manage people effectively and encourage in team building activities with the help of QA team.
 Monitor the progress of the team members with the help of the QA team and provide feedback to
the team regularly.
 Conduct weekly and monthly review meeting and present to the senior management the progress
of the billing process.
 Support the offshore team with standard and adhoc reports

2010 TO 2011 – TEAM LEAD- QUALITY ASSURANCE; CAMEO CORPORATE SERVICES PVT LTD.
R. Prasanna
rskpsannaksr@gmail.com
+91 9500412516 \ +91 9789110560
Manage a team of 43 QC assistance in monitoring the Quality of the telecom business process though
activities including

 Prepare Quality Measurement Dashboards for processes and Team.

 Share the Quality Measurement Dashboard with the production team with the log of the errors
identified.
 Provide feedback to the production team based on the errors.
 Schedule training sessions with the help of the trainer.
 Analyse the errors by categories, identify common errors and address the team for improvements.
 Plan for training sessions along with the trainer.
 Report to the client on the quality processes
 Conduct Quality Review Meeting and implement process improvement activities.
 Conduct R & R calibrations to measure agent performance.
 Responsible of implementation of the QMS procedures for the entire Organisation.

2008 TO 2010 – SENIOR EXECUTIVE - QUALITY ASSURANCE; HOV SERVICES PVT LTD.

As a senior executive – Quality Assurance perform activities such as

 Monitor the quality of the project through Quality Dashboards.

 Share the findings to the production team and provide feedback.
 Perform Root cause analysis for the repeated errors identified and report to the Quality Team Lead.
 Ensure quality procedures implemented by the QMS team is maintained and followed.

 Participate in monthly Quality Review Meeting and provide data related to quality metrics of the
project.
 Involve in internal quality audit.

EDUCATION

Bachelor of Engineering in Mechatronics Engineering from K.S. Rangasamy College of Technology,

Tiruchengode affiliated to Anna University.

ADDRESS FOR COMMUNICATION

31/4 B SR Sandilyan Apartments

Balaraman Garden

Manapakkam

Chennai -125