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The assessment task is due on the date specified by your assessor. Any variation to this
arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for
details.
Performance objective
The candidate will demonstrate the skills and knowledge required to consult on and
analyse workplace needs to:
● propose an appropriate WHS management system
Assessment description
Using the scenario information supplied, you will conduct an initial review of the
workplace. You will then participate in a management meeting (a role-play), in which you
will propose the design of an appropriate WHSMS and consult with management. During
the meeting, you will present a draft WHS policy for consultation.
© 2015 Innovation and Business Industry Skills Council Ltd 1st edition version: 1
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Assessment Task 1 BSBWHS605 Develop, implement and maintain WHS management systems
Procedure
1. Review the simulated workplace information for Pitstop Pty Ltd (below).
2. Conduct an initial review of the simulated workplace, including core elements of the
system:
a. organisational requirements for WHS management
b. responsibilities and accountabilities for WHS
c. WHS risk management and procedures
d. documentation and recordkeeping requirements for monitoring and review
and demonstration of compliance
e. employee capability and need for training.
Note: Some relevant information may be gathered from the simulated workplace
information provided below; some information may be gathered through the
process of consultation.
3. Review the summaries of consultation meetings with organisational stakeholders to
gain input into proposed WHSMS (you will need to address the stakeholder
concerns in your WHSMS).
4. Conduct any research necessary to support your proposal for the design of a
WHSMS, for example on:
a. Victorian WHS legal framework
b. NSW or Qld WHS Act, to support your proposal for the design of a WHSMS
c. relevant standards for WHS management systems, risk management and
recordkeeping.
5. Develop a draft WHS policy for Pitstop Pty Ltd.
6. Develop a (1–2 page) written outline of core elements of your proposed WHS
management system and your response to issues raised by Amanda Kaisig and Pat
Lee.
a. Store Manager of flagship store, Amanda Kaisig needs to be reassured that
the new system will deal systematically with all health and safety problems,
that the board of directors is fully committed and will provide the required
resources.
b. Worker representative from former ISS stores, Pat Lee is willing to
communicate the importance and benefits of the new WHSMS to workers,
but only if convinced of the benefits to workers and that management has
given its full commitment to any new WHSMS.
7. Arrange a time with your assessor to complete management role-play in which you
propose design of your WHS management system and WHS policy to the board of
directors and CEO during a meeting.
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Assessment Task 1 BSBWHS605 Develop, implement and maintain WHS management systems
Specifications
You must:
● participate in presentation and consultation session (role-play) with board of
directors and CEO
● submit 1–2 page written outline of WHSMS core elements (revised if needed)
including responses to:
○ Store Manager, Amanda Kaisig
○ worker representative, Pat Lee
● submit a draft WHS policy (revised if needed).
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Assessment Task 1 BSBWHS605 Develop, implement and maintain WHS management systems
© 2015 Innovation and Business Industry Skills Council Ltd 1st edition version: 1
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Assessment Task 1 BSBWHS605 Develop, implement and maintain WHS management systems
○ Craigieburn
○ Bendigo
○ Shepparton
○ Wodonga
● NSW:
○ Ballina
○ Wagga Wagga
○ Wollongong
● Qld:
○ Coolangatta
○ Ipswich
○ Toowoomba.
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Assessment Task 1 BSBWHS605 Develop, implement and maintain WHS management systems
Background to WHSMS
You have been employed by Pitstop as the General Manager – Retail. You have been
asked to design and develop a WHS management system (WHSMS) to manage WHS for
Pitstop as one of your initial tasks.
In the employment interview, Jim explained that:
After the interview, Jim introduced you to key investor and board member Alan Harvey,
who explained that he leaves Jim to worry about the company operations while he
concentrates on strategic planning. Alan said:
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Assessment Task 1 BSBWHS605 Develop, implement and maintain WHS management systems
Alan asked you about the way you intend to go about setting up the WHSMS for Pitstop
and whether you will be needing any help in achieving the task by the due date.
Your response was that you had been involved the rollout of a similar program with
Australian Petroleum. You had used WHS consultants in areas where the company
management required additional expertise. You also used the National Safety Council of
Australia (NSCA) to train the managers about WHS responsibilities and obligations. You
think NSCA may also be useful for training the Pitstop Store Managers on WHS
compliance, as would St John’s Ambulance in certifying all managers with first aid
competency.
Alan noted that, in the interest of efficiency, it would be a good idea to integrate existing
management systems with the new WHSMS. This may involve adapting policies from
other management systems at Pitstop or those legacy policies retained from the ISS
buyout stores.
Alan went on to say:
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Assessment Task 1 BSBWHS605 Develop, implement and maintain WHS management systems
Shift Managers
Records Clerk
and Cashiers
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Assessment Task 1 BSBWHS605 Develop, implement and maintain WHS management systems
Employees
Ongoing activities
● Serve customers.
● Heat pies.
Once-a-day activities
● Clean all forecourt pumps.
Weekly activities
● Measure the fuel volumes in the underground storage tanks.
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Assessment Task 1 BSBWHS605 Develop, implement and maintain WHS management systems
Store Managers
Ongoing activities
● Monitor employees under supervision.
● Coach/train employees.
Daily activities
● Sales, inventory and banking reports for General Managers.
Yearly activities
● Performance Review and Development Program (PRDP).
© 2015 Innovation and Business Industry Skills Council Ltd 1st edition version: 1
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Assessment Task 1 BSBWHS605 Develop, implement and maintain WHS management systems
Work
Incident type Number Who affected? days
lost
Fuel spill 33 3 customers with fuel on 0
clothes
10-litre fuel spill into drains
Fire in rubbish bin 2 Staff with smoke inhalation 0.5
Slip on wet shop floor 3 2 employees 6
1 customer
Falling stock in reserve 6 6 employees 2
Trip 2 1 customer (cracks in 0
concrete of forecourt)
1 employee (cluttered
reserve corridor)
Burns (ovens) 42 Employees 23
Fatigued legs 2 2 employees 2
Eye and breathing difficulties 3 1 employee 1
related to fumes from oven
cleaner
Store visits
Your visit to the stores identified the following points.
● Unwanted chemicals have been eliminated from the flagship store.
● Some goods are being supplied in quantities that make lifting them very difficult.
● Anti-glare screens have been installed on the computer and point-of-sale screens.
● No stress mats for the cashier who has to stand on concrete floors for 7.5 hour
shift.
● No real training of staff – supervision more on sales and cost control, not WHS.
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Assessment Task 1 BSBWHS605 Develop, implement and maintain WHS management systems
● Material safety data sheets seem to be available for most dangerous goods such as
petrol and LPG.
● First aid kits in every store – most fully stocked. Store managers have been given
authorisation to fully stock first aid kits.
● Register of hazardous substances and dangerous goods kept in store but not
updated.
● No safety audits or inspections have been undertaken regularly. There is no
planned schedule.
● Contractors and subcontractors not informed about their duty of care on-site.
Records
You check with the Records Clerk, who is responsible for keeping all of Pitstop’s records.
You discover:
● No training records are kept of employees and subcontractors to provide evidence
of workplace competencies.
● No rehabilitation policy.
● No recordkeeping policies.
● Paper recordkeeping is hard to use to compile WHS performance data for individual
stores and the organisation.
● Archiving of records is practiced and appropriate.
● Insurance policies are in place but may not have been appropriately updated after
the buyout of the ISS service stations.
● In the files, you discover some other relevant documents, including the current
policy and procedures that have been adopted from the buyout stores.
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Assessment Task 1 BSBWHS605 Develop, implement and maintain WHS management systems
Promotion and support of the balance of work and personal needs for staff will position
ISS as an employer of choice, initiate a high level of commitment from staff to the work
and ideals of ISS, and provide high levels of job satisfaction and a strong collaborative
and collegiate culture, while at the same time reducing stress and turnover.
Staff will be provided with a positive work climate where supervisors strive to meet
expectations in accommodating life and personal responsibilities.
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Assessment Task 1 BSBWHS605 Develop, implement and maintain WHS management systems
● uncomfortable at work.
ISS considers sexual harassment an unacceptable form of behaviour which will not be
tolerated under any circumstances.
ISS undertakes to educate all employees on the issue of sexual harassment to avoid its
incidence and to inform employees of procedures to deal with the problem, should it
occur.
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Assessment Task 1 BSBWHS605 Develop, implement and maintain WHS management systems
● all employees should develop an awareness about the impact of their behaviour
on others
● there is agreement about what is appropriate behaviour at work.
● verbal abuse
● shouting
● blaming
● coercion
● punitive behaviour
● isolation
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Assessment Task 1 BSBWHS605 Develop, implement and maintain WHS management systems
Purpose
To support ISS’s commitment to providing a high-performance and satisfying work
environment. To describe ISS’s Performance Review and Development Program
(PRDP).
Scope
This policy applies to all employees of ISS.
Policy
Each Store Manager at ISS should provide support and guidance to their employees. To
this end, Store Managers should discuss performance and development. The PRDP has
the following aims:
● encouraging and facilitating high performance among ISS employees
To facilitate the PRDP, all Store Managers will be trained in the principles and practice
of PRDP to ensure effective implementation of the PRDP process.
Together, each employee and their supervisor will develop a performance plan and a
professional development plan. Both will then negotiate how these plans will be
implemented. PRDP should be repeated over a twelve-month cycle.
PRDP will be implemented in accordance with the principles of fairness and equity, and
in accordance with relevant legislation and various ISS policies.
Responsibility
Managers are responsible for ensuring that PRDP is implemented for all employees for
whom they are designated supervisors.
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Assessment Task 1 BSBWHS605 Develop, implement and maintain WHS management systems
Purpose
To support ISS’s commitment to induction of all new employees. To describe ISS’s
induction process.
Scope
This policy applies to all employees of ISS.
Policy
Each employee should be systematically introduced to their job roles and should be
provided with the information they require to succeed and develop. Inductions should:
● encourage commitment to the mission and strategic goals of ISS
Responsibility
Managers are responsible for ensuring that the induction process is implemented for
all employees for whom they are designated supervisors.
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Assessment Task 1 BSBWHS605 Develop, implement and maintain WHS management systems
Fire emergency
All fire exits should be kept clear of obstacles.
Keep access corridors to emergency exits clear.
In the case of a fire:
1. Assess the danger.
2. Assist anyone in the vicinity of the fire away from danger.
3. Close door/s to the fire area if possible.
4. Call for assistance and call out ‘FIRE, FIRE, FIRE’ in a loud and clear voice.
5. Attack the fire with the correct extinguisher or fire hose.
First aid
1. Supervisors and managers should endeavour to have a current first aid
certificate.
2. Follow CPR procedure where appropriate.
a. Check for DANGER; to you, to others, to the casualty.
b. Check for a RESPONSE.
c. Check the AIRWAY.
d. Check for BREATHING.
e. Check for CIRCULATION.
3. Call for assistance as soon as it is appropriate to do so.
Fuel spill
Fuel spills can happen when filling tanks.
When notified of a fuel spill:
1. Stop pump.
2. Wheel prepared fuel spill kit bin to the affected area.
3. Clear persons from area.
4. Place absorbent mats on the spill.
5. Clear soaked mats and place them in the discard bin.
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Assessment Task 1 BSBWHS605 Develop, implement and maintain WHS management systems
Armed holdup
1. Stay calm.
2. Talk in a calm voice.
3. Don’t argue.
4. Press hidden alarm.
5. Always give them what they want.
6. Note as many details as possible about the person.
7. Report details to police.
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Assessment Task 1 BSBWHS605 Develop, implement and maintain WHS management systems
● If your clothing is splashed with fuel, saturate the area with water.
● If fuel splashes on your skin, wash immediately with soap and water.
● Always label and store fuel in a cool, well-ventilated location out of children’s
reach.
● It is illegal to pour fuel into drains or sumps.
Driveway safety
● Start your engine and move your vehicle only AFTER refuelling is completed and
the nozzle has been returned to the pump.
● Pull-away of hose and nozzle may hurt people around you, damage your car, lead
to fuel leakage and possibly cause a fire.
● Service station driveways are busy places. Reduce speed and be aware of
moving vehicles and pedestrians.
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Assessment Task 1 BSBWHS605 Develop, implement and maintain WHS management systems
Amanda is very concerned about the number of incidents since Pitstop’s buyout of ISS.
Safety performance, because of poor and antiquated recordkeeping practices, was very
difficult to evaluate; however she was able to compile the following summary report.
● Fuel spills could have catastrophic consequences. There is the risk of failing to
comply with environmental laws. There is also the risk of potential loss of
customer goodwill.
● The large number of burns is worrying and is also symptomatic of the lack of
procedures and training for all processes.
That was part of the buyout, when all stores were fitted with
the new LG MP-9485S 34L Silver Colour Solar DOM (10amp)
ovens and a pie warmer so that all the stores could sell Jim’s
favourite multiple sale product – pies. We have not had any
issues here, but the new stores had no training on the new
oven. Managers were just given an instruction book that was
translated from Japanese. The staff members need to be very
careful when using the oven cleaner as well. It can give off
some very caustic fumes.
Amanda is concerned that, since the Pitstop buyout of ISS, the system that worked on a
small scale is inadequate to deal systematically with the present size of operations.
Jim was always keen to show new employees the dangers that
were specific to this job and the ways he wanted the risks
managed and actioned. I don’t think the new buyout stores
concentrate on the induction phase with new employees. They
tend to introduce the new staff to the potential hazards as
they arise in the work activities. I know Jim looks at the
WorkSafe Victoria website, but I have never accessed it. I know
Jim keeps a copy of the WHS Act and Regulations in his files
because I have seen them there. Jim never questions the
money I spend to keep the personal safety equipment in full
stock, but I know they have been on a restricted budget in the
buyout stores. As for training, well, Jim did it all. He trained me,
but I know that with all the increased activity, he has not had
the time to train the other managers as he would have liked.
He authorised resources for my St John’s first aid course and
actually gave me time off work to do it. I know that only a few
of the buyout managers have this qualification.
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Assessment Task 1 BSBWHS605 Develop, implement and maintain WHS management systems
Jim was always very attentive to WHS issues in this store, but
I’m not so confident about the buyout stores. They were not
trading very well before Pitstop took them over and I don’t
think WHS was a key focus of those stores. It hardly comes up
in store meetings and agendas proposed by the managers of
the buyout stores. As you can see, Jim did not have a lot of
documented policy and procedures but he was very conscious
of the importance of WHS for the staff.
Despite issues with buyout stores’ safety, because of time
pressures, we have tended to adopt their policy and
procedures until we can fully develop Pitstop’s own.
Pat Lee has met with 40 workers and managers from the former ISS stores. He has
compiled a list of their concerns.
● Few health and safety issues have been raised by management in the buyout
stores over the past two years.
● Store managers are unclear about reporting process and legal obligations.
● Jim (the CEO) seems to be appreciated as a great oral communicator, but the
workers complained that they had no real written instructions.
● The workers are unsure if the issues raised by them actually make it to the
General Manager or the board of directors. They are not sure that their Shift
Managers and Store Managers are that interested.
● Some of the workers have contacted their union representatives, who have given
their members information about WHS Act.
● Workers would like to be represented by an elected HSR.
● No one-on-one training was given by technical experts on how to operate the new
pie oven and warmer safely.
● Few workers feel adequately trained to perform their role safely. WHS policy and
procedures need to be included in induction or training.
● Workers that work in the late night and overnight shifts complained most about
not being informed about WHS issues.
● Poor morale is leading to absenteeism and presenteeism. Presenteeism is
particularly worrisome because it can mean workers are more susceptible to
injuries when they are not fully committed.
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