How to get started with

SAP Solution Manager Enterprise

Edition

Tim Steuer
Application Lifecycle Management – SAP AG
 With application Lifecycle
management, you can
implement high-quality solutions
faster, and operate them at lower
cost.

 Our strategic values are

 Accelerated Innovation
 Lower cost of Operation
 Superior Quality

© SAP AG 2010. All rights reserved. / Page 2

 Application Life-Cycle Management from SAP
Provides a Comprehensive and Integrated Solution
Application Life-Cycle Management from SAP provides processes, tools, services,
and an organizational model to manage SAP and non-SAP solutions
throughout the complete application life cycle

End-to-end Application Life-Cycle

Management processes
Leverage best practice processes

SAP Solution Manager and integrated

SAP and 3rd-party management tools
Require-
ments Optimize your tool portfolio
Optimize Design

ALM
Build &
Operate
Test
Service & Support Offerings
Deploy
Gain access to experts
Educational Services
Empower your workforce

Organizational Aspects
Roadmaps (ASAP, Run SAP)
E2E Solution Operations standards
Organizational Model (Customer CoE)
© SAP 2010 / Page 3
Reactive and Inefficient IT Grown over Time
Siloed IT Processes by Task, Technology, and Geography

Business demand Unclear

Stakeholder
CEO/CFO IT priorities
Business Strategy

Inefficient
CIO processes
IT Strategy
Reactive IT

Do more with less

Lack of continuous
feedback /improvement Constant
emergencies
Production risk
Efficient Application Life-Cycle Management
Aligns Business and IT

Business Continuity Business Process Improvement

Stakeholder

Business
demands
CEO/CFO
Business Measure and track
Strategy improvement process
CIO
IT Strategy
Reliability, performance
and business agility

Deliver on business demand

to increase competitive
advantage
Go live on time Standardize and
and budget streamline operations

Protection of Investment Reduced Total

and Accelerated Innovation Cost of Operations
SAP Solution Manager
From awareness to action

SAP has compiled best practices for E2E Solution Operations based
on the experience from customer engagements over three decades.
SAP is aware of customer pain points. Pain points are addressed by best practices:
Change Transparency on SAP Standards* for E2E Solution Operations.
Management Processes & Apps
Require-
Solution ments Innovation
Updates Management
Optimize Design
Application
Problem Management Integration
analysis Testing
Build &
Operate
Test
Incident Integration
Management Validation
Deploy
Software
Monitoring
logistics
* SAP Standards for Solution Operations http://service.sap.com/supportstandards

Implementation methodology for SAP Solution Manager provides all

E2E Solution Operations: Run SAP. capabilities for E2E Solution Operations.
Application Lifecycle Management Processes

Application Lifecycle Management

Requirements Design Build & Test Deploy Operate Optimize

Solution Documentation

Solution Implementation

Template Management

Test
Management

Change Control Management

Application Incident Management

Technical Operations

Business Process Operations

Maintenance Management

Upgrade Management
 SAP Solution Manager Foundation
How to fully exploit the Value

SAP Solution Manager – Key Capabilities & Pre-Requisites to Deploy

SAP Solution Manager Root Cause Analysis SAP Quality Center Run SAP
Key Capabilities for Custom Code by HP for Industries
Test Workbench &
 SAP Solution Manager capabilities Modification eCATT Accelerated
can be configured and implemented Justification Innovation Enablement
Upgrade ASAP
based on customer specific priorities Check
(Delta Configuration)
and roadmaps
Custom Code Additional Template
 Individual services and guided Maintainability CQCs* Business Management
expert session for desired Check Process
configuration available Change Request
Test Monitoring Management
Content
SAP Technical SLA &
Support SLA IT Reporting
4 Configuration
The 4 Steps SAP CPS by
Content
to fully exploit the value of Custom Code 3 Diagnostics Redwood
SAP Solution Manager Documen- Selected
Business Deploy (Q-Gate
tation System CQCs*
Process Management, CTS+)
 To achieve IT transparency Monitoring Service
Documentation
“Single Source of Truth” 2 Desk Run SAP
Quality System
1 for Technology

To get access to specific SAP Technical Management Administration
Enterprise Support and SAP Solution Technical Landscape Solution
Manager capabilities Configuration of Custom Development Documentation
Documentation
Solution Manager Management Cockpit Assistant

SAP Solution Manager enables you to establish a “Single Source of Truth” for the
support by your operations teams and organization
* Continuous Quality Checks
© SAP 2010 / Page 8
 What‘s the best strategy for me?

Great, so I go from 1 to 4
and then? All at once?
That„s too much!

© SAP 2008 / Page 9

 Define Your Roadmap for
Application Life-Cycle Management

Time to benefit from SAP Solution Manager is short

Low customer investment necessary

Get SAP Solution Manager ready!

Basic Maintenance of SAP software
Configu- Collaborate with SAP
Proactive Support and Mission Critical Support
ration Root Cause Analysis
Document Technical Landscape

Exploitation Strategies
Projects Business Processes Systems
Implementation and Upgrade Application Focus NW Focus

Immediate Innovate & Upgrade Document Business Processes Administer

Test Test Report Service Levels
Start

Deploy Monitor processes and interfaces Monitor systems & users

Projects Manage jobs Deploy
Manage volume
Extended
configuration
Manage incidents & requests for change

© SAP 2010 / Page 10

 SAP Solution Manager Roadmap Workshop
Deliverables

Prioritization of initiatives Roadmap

Test Workbenc h

high
value-
E2E Root Cause Analysis
Inc ident & Problem
Change Request Management low effort
Value

Management

System Monitoring

System Administration
Custom Development Business Proc ess Monitoring
Top Issue Management
Management Coc kpit Implementation
System Landsc ape Solution Doc umentation
Administration Reporting
Deployment & Q-Gate Job Sc heduling Management
Management Maintenanc e Optimizer
Upgrade E-Learning

Ease of Implementation

 Identification of customer pain points by  Consolidation of initiatives into a roadmap

interviews  Each initiative is described in detail
 Mapping of Solution Manager functionalities  Implementation effort
against these pain points  Expected benefits
 Matrix of effort and value to identify quick wins  Look and feel
 Based on SAP best practices and experience  Customer experience
 Explanation on how to leverage latest Solution
Manager release with minimum risk & costs
 Technical path forward

© SAP 2010 / Page 11

 Expert-Guided Implementation
“Training on the Job” at Its Best

Training, practical experience, remote consulting

Day 1 Day 2 Day 3 Day 4 Day 5

Empowering, Web session, 1-2 hours each morning

SAP expert explains step-by-step
configuration using training materials

Execution, 2-3 hours on the same day Expertise on demand, during execution

Participants execute demonstrated steps Participants have direct access to an

within their own project, on their own SAP expert who directly supports
SAP Solution Manager software them remotely, if necessary, during
the execution

© SAP AG 2010. All rights reserved. / Page 12

 Benefits for You
As Our Valued SAP Customer or SAP Partner

Advantages
 Direct configuration of your SAP Solution Manager
 Implemented scenarios are ready for use after delivery
 Execution of all activities in defined time frame
 Unique combination of remote training and expertise on demand
 Direct remote access to SAP expert
 Cost-effective, step-by-step and short-term training, from experts for experts without
any travel expense

 Fixed time slot delivery matched to time zone

 Available delivery slots published on the SAP
Service Marketplace Web site
 Plan and self-register online based on your team‟s
project

Select your training

SAP Support Portal
 Alias: SolutionManager
 -> Services -> Expert Guided Implementation
Direct Link:
SAP Support Portal - Expert Guided Implementation

© SAP AG 2010. All rights reserved. / Page 13

Solution Documentation
Included documentation types

Solution Documentation contains 2 types of documentation

Technical Landscape Documentation

 System, server, database and software component documentation

 Covered by basic configuration of SAP Solution Manager (transaction solman_setup)
 Maintenance done by:
 system administrators
 technical SAP Solution Manager experts

Business Process Documentation

 Documentation of Core Business Processes, related interfaces and custom code

 Maintenance done by:
 solution architects, e.g. for custom development and interface specifications;
 business process experts, e.g. to document (core) process flow
 project members, e.g. to document test cases and project specific customizing
 functional SAP Solution Manager experts, e.g. for simple transfer if good process documentation is available
Technical Landscape Documentation
Key elements of Technical Landscape Documentation

SAP Solution Manager is located in the center of the customers solution landscape.
It provides transparency and is rich source of technical information about the entire
solution landscape

SAP CRM
SAP EP
DEV
DEV
DEMO
TST
TST PRD

SAP ERP PRD

DEV Connectivity
Connectivity
Landcape Information
TST TRN SAP NW PI
• Servers
• Databases
PRD Connectivity • Systems
Software components
• Products
Third party systems Product versions
Single source of truth Main Instance
Connectivity • Logical components
System roles such DEV,
TST,PRD
• System components
 Features available after Documentation of
SAP Solution Manager Basic Configuration

Process Capability

Technical Operations System Administration

System Monitoring

Downtime Management

EarlyWatch Alert (EWA)

(Technical) Service Level Reporting

End-User Experience monitoring

Business Process Operations Data Consistency

Data Volume Management

Application Incident Management Root-cause analysis

Incident Management

Change Control Management Maintenance Optimizer (MOPZ)

Transport Management

Extended Change and Transport System (CTS+)

Retrofit

Quality Gate Management

© SAP 2010 / Page 16

 What is business process documentation?

What is the meaning

of business process
documentation in the
context of solution
documentation?

© SAP 2008 / Page 17

Solution Documentation / Business Processes
Definition

What is Business Process Documentation?

 Solution Documentation means having documented the following key elements („minimum documentation‟):
 core business processes
 related technical objects, such as transactions, programs, custom code, background jobs, interfaces
 related (non-SAP) system and software components
 recommended project language is English

 The correct usage of implementation projects automatically leads to sufficient solution documentation in the
operations and optimization phase.
If you start with the documentation in the
operations phase, you should make the Focus Solution Documentation life-cycle Focus
Initial Documentation
Re-Documentation
documentation of your core business Require-
Upgrades ments Template Management
processes available in SAP Solution Manager. -> verify documentation -> ceate global documentaion
In relation to a complete implementation project Optimize
Application
Design
Management Implementation
only a subset of information is needed, then. -> create or locally adjust
documentation
Build &
Operate
 Main tools: Operations
Test
Configuration
-> re-document Deploy -> extend documentation
 Business Blueprint
 Solution Configuration
 Solution Documentation Assistant
Solution Documentation Life-Cycle
ALM phase and related documentation

Solution documentation can be continuously enriched

along the ALM live-cycle

 Design: Create global business process templates and specifications, e.g. for later
implementation projects
 Design/Build: Newly create or locally adjust
business process structure during your
implementation project Solution Documentation life-cycle

 Build/Test: Extend business process

Require-
Upgrades ments Template Management
-> verify documentation -> create global documentation
documentation during solution Optimize
Application
Design
Implementation
Management
configuration, e.g. with custom code -> create or locally adjust
documentation
Build &
documentation, configuration information, Operations
Operate
Test
Configuration
test cases -> re-document Deploy -> extend documentation

 Operate: Re-document or adjust your

business process documentation during
operations, e.g. with system information

 Optimize: Verify your business process documentation before upgrades, e.g. delete
obsolete information, e.g. not used custom code
 Business Blueprint / Implementation Content
Data source for the discover use case

Business Blueprint offers central, focused, up-to-date, and easy-to-understand core

process documentation. The primary focus is to document the process steps, code,
systems and interfaces.

System information Documents, Links Transactions / Custom Development

Organizational units

Master data

3 level hierarchy
 Business scenario
 Business processes
 Business steps

Note: only objects maintained on the „Transactions‟ tab can be analyzed with SoDocA = elements used in SoDocA analysis
How to document Business Processes
Summary – Attach Information to Business Process Structure

With which information can I enrich my business

process documentation?

 Project documents
 Use project administration and business blueprint to manage your project documents

 Documentation of background jobs

 Documentation according process structure. Linkage to job scheduling management work
center with detailed job documentation including systems, contacts, authorizations, tasks etc.

 Configuration documentation
 Central access to various customizing tools to make system settings or store pre-configuration

 Documentation of Test Cases

 Assignment of new or existing test cases to a process structure element

 Training material and learning maps

 Assignment of training material based on a process structure element. Serves as a basis for
creation of end user specific learning maps.
Solutions and Projects
Interaction of SAP Solution Managers key elements

Solution and projects show are a combination of (core) business processes and
supporting software components. After go-live a project is archived and the
information copied to a solution where the information can be kept up-to-date in a
controlled way.

SAP ERP SAP CRM SAP EP SAP NW PI

Log in to IC
PRD PRD Identify
PRD PRD Exchange call
Account Information

Solution Process
Quotation
Update
Process Create Sales Interaction
Sales Order Order Center
Statistics
Create
Wrap-up
Invoice
Interaction

TST TRN TST TRN TST TRN TST TRN

Log in to IC

Project Identify
Account
Exchange call
Information
Process
DEV DEV Quotation DEV Update DEV
Process Create Sales Interaction
Sales Order Order Center
Statistics
Create
Wrap-up
Invoice
Interaction

Logical Logical Logical Logical

Component Component Component Component

Single source of truth

 How to start with the documentation of my
business processes

I„m convinced about the

necessity of a central and
up-to date solution
documentation.
What are my first
steps?

© SAP 2008 / Page 23

How to implement Solution Documentation
Use Cases - Decision tree

Decision Tree: How to come to a central and reliable business process structure
with related documents in SAP Solution Manager

Create process
Documentation no structure Verify results Adjust Sign-off by Continuous
Upload/link
available Discover with predefined with business process business verification
business content documents
somewhere process expert structure process expert with SoDocA*
and SoDocA*

yes

Check
Tool based no completeness Manual transfer Sign-off by Continuous
process structure Upload/link
Reuse of process of process
documents business verification
compatible to
structure and Structure process expert with SoDocA*
SolMan**
adjust to 3 levels

yes

Process Verify process

no Automated
structure structure Sign-off by Continuous
transfer of Upload/link
available Transfer and prepare
process documents
business verification
in SolMan *** transfer to process expert with SoDocA*
structure
SolMan

Verify process Verify results Adjust Sign-off by Continuous

Verify Upload/link
structure with business process business verification
documents
with SoDocA* process expert structure process expert with SoDocA

* = SoDocA = Solution Documentation Assistant

Note: The correct usage of implementation projects ** = XLS/XML Upload, ARIS, RBE Plus
automatically leads to Solution Documentation *** = in Projects or Solutions
How to implement Solution Documentation
Use cases in detail

How do I get my Business Process Documentation

into SAP Solution Manager?

Discover - no documentation available at all

Use BPR as template and verify structures through Solution Documentation Assistant
Manually adjust business process structure and related objects in business blueprint

Reuse - current documentation available

Manually transfer business process structure and related objects in business blueprint
Maintain business process structure and related objects in XLS, Lotus Notes and transfer it via XML
upload (as this procedure requires expertise this is currently an consultant solution, only)

Transfer - current and compatible tool based documentation available

Automatically transfer business process structure and related objects in business blueprint
ARIS: adjust to required 3 level hierarchy and transfer
XML upload: select content, structure it, and transfer via XML (see above)

Verify – documentation available in SAP Solution Manager

Project: copy project and use it as template for verification
Solution: copy project and use it as template for verification
 Customer Example: Global Oil Company
Question: How to discover documentation?

We want to perfom an
upgrade for our ERP
system. We don´t have any
documented processes for
our current system.
How to start?

© SAP 2008 / Page 26

 Customer Example: Global Oil Company
Question: How to start?
We want to perfom a
upgrade for our ERP
system. We don´t have any Answer: Analyze your system usage to identify and redocument
documented processes for
our current system.
How to start?
your core business processes.

All available BPR Implementa- Verify

scenarios were tion project Finalize / documenta-
loaded into an was analyzed redocument tion of core
implementation by using core processes processes by
project. SoDocA using SoDocA

Required effort Results:

for analysis:
2 Days
Key advantages:
- Getting a starting point
- Enable priorization of
business processes by
system usage
- Be able to verify progess
of documentation
• 60% of standard scenarios have not been used
during the last 3 month
• 8 standard transactions and 5 customer transactions
have been used more than 1.000.000 times
• Most used transactions are/can be assigned to 4
scenarios
• More than 60.000 customer objects are in place
• 48.000 customer objects have not been used during
the last 4 month

© SAP 2008 / Page 27

 Customer Example: German Energy Company
Question: How to check for completeness?

Our implementation partner

just finalized the new
implementation. He wants us
to approve the documentation.
How to check for
completeness?

© SAP 2008 / Page 28

 Customer Example: German Energy Company
Question: How to check for completeness?

Our implementation partner

just finalized the new
implementation. He wants us
Answer: Analyze the implementation projects that has been used
to approve the documentation.
How to check for
for documentation.
completness?

Recheck
Implementation Create list of
Finalize completeness
project was analyzed objects to
documentation by using
by using SoDocA document
SoDocA

Required effort
for analysis:
2 hours Results:
• Some processes have no object assignment
Key advantages: • Documentation of customer objects not complete
- Fastest completeness
check ever
- Results contains very
helpfull information for
management (e.g.
usage of customer
objects vs. standard
objects)

© SAP 2008 / Page 29

 Customer Example: Indian Manufacturer
Question: How to check for completeness?

I have two
business process variants.
How can I check how
often they are used?

© SAP 2008 / Page 30

Work with Solution Documentation Assistant
SQL Check Analysis

SQL statement check analysis of SoDocA can be used to identify and analyze business
process variants helping customers gain key insight on their as-is business processes

Question: How many standard orders and promotion orders have been created in the last 3 months?

“Order to Cash” with variants

Work with Solution Documentation Assistant
SQL Check Analysis – Process

SQL Check step attached to SoDocA analysis project

Process

 Identify tables, columns and values related to the

SQL VBAK – AUART attached to
Create Sales order process step
process step requiring usage analysis
Example:
Create sales order process step
Transaction : VA01
Table: VBAK table
Column: AUART column
Value : OR ( standard type)
Value: AA ( promotion type)

SQL Check step details for identifying standard order usage
VBAK Table and AUART column
for order type identification
 Create SQL check step – “Table Entry Count”
based on identified Table, Column entry
Example:
Table: VBAK table
Column: AUART column
Column: ERDAT column for period information
 Create SoDocA analysis project and attach SQL
check step to the appropriate process step

 Run analysis and check result to gain insight on

the usage statistics
Work with Solution Documentation Assistant
SQL Check Analysis - Result

SQL statement check analysis of SoDocA can be used to identify and analyze business
process variants helping customers gain key insight on their as-is business processes
Question: How many standard orders and promotion orders have been created in the last 3 months?
SoDocA SQL analysis results: only standard orders are generated in last three months

“Order to Cash” with variants

Standard order - Active
Promotion order - Inactive

Standard order - 680

Promotion order - 0
What is a Solution - Example
Key elements of Technical Landscape Documentation

A SAP Solution Manager solution typically combines productive systems of a

solution landscape. To allow a quick technical overview and to document which
(core) business processes run on which systems a SAP customer has at least one
SAP Solution Manager solution.

SAP ERP SAP CRM SAP EP SAP NW PI

Log in to IC
PRD PRD Identify PRD PRD Exchange call
Account Information

Solution Process
Quotation
Update
Process Create Sales Interaction
Sales Order Order Center
Statistics
Create
Wrap-up
Invoice
Interaction

TST TRN TST TRN TST TRN TST TRN

Project
DEV DEV DEV DEV

Logical Logical Logical Logical

Component Component Component Component
Solutions
Solution tailoring

Usually small and midsize customers do not need more than one solution. For big
companies solutions can be tailored due to their specific needs. Creating more
than one solution, several factors should be taken into account

 The number of systems in the solution

 Organizational units of a company or a corporate

group with respect to their structure required
technical availability etc.

 The end-to-end business processes across all

involved systems/logical components inclusive
third-party

 The roles of the solutions (technical characteristic)

 SAP Solution Manager usage scenarios

 Features available after Documentation of
Core Business Processes

Process Capability

Solution Documentation Business Blueprint

Solution Directory

Solution Documentation Assistant

Solution Implementation Template Management

Project Administration

Configuration Management

Test Management Change impact analysis (Business Process Change Analyzer)

Test Planning, Execution and Reporting (Test Workbench)

Automated Testing (eCATT, SAP QC by HP, SAP TAO)

Business Process Operations Business Process and Interface Monitoring

Job Scheduling Management

Upgrade and Maintenance Management Business Blueprint

Solution Directory

Solution Documentation Assistant

© SAP 2010 / Page 36

 Application Life-Cycle Management
ALM Processes

Application Life-Cycle Management provides processes

to optimize business continuity and agility

Upgrade Management Solution Documentation

• Comprehensive project support • Central documentation of processes, system
for release transitions landscape, custom code, partner applications, …

Maintenance Management Solution Implementation

• Management of corrective software • Discover and realize enhanced
packages Require- business functionality
ments
• Avoid disruption of business
Business Process Operations
• Ensure business continuity Optimize Design
Template Management
• Provide Business KPIs Application • Standardize configuration
• Business process benchmarking Lifecycle
across multiple projects
Management
Build &
Operate
Technical Operations Test
• Central monitoring & alerting infrastructure
Test Management
• Unique End-User Experience monitoring Deploy
• Change impact analysis
• Central administration tools
• End-to-end test management

Application Incident Management Change Control Management

• Integrated service desk
• Involvement of partners in problem resolution
• Provide root-cause analysis for complex
landscapes with diverse technology stacks
© SAP 2010 / Page 37
• Integrated quality management
• Synchronized transports of various components
• Controlled and documented adjustment of
business processes incl. approval process
Solution Documentation

Goal
Centrally document and relate business processes and technical information of SAP
and non-SAP Solutions ensuring transparency, efficient maintenance and collaboration
Solution Documentation
Documentation Documentation Scope
type

Create solution Create technical landscape Create business process Hand-over to

documentation documentation documentation operations

Update solution Verify technical landscape Verify business process Hand-over to

documentation documentation documentation operations

Capabilities
Technical Landscape Documentation
Implementation Content
Project Administration and Business Blueprint
Business Process Configuration
Solution Documentation Assistant
Project Reporting
Solution Directory
 Solution Implementation

Solution Implementation
 Represents the identification, adaptation and implementation of new and enhanced future-proof business
and technical scenarios
 Is a part of the application lifecycle and is designed to decouple technical installation from business
innovation
 Uses the SAP Solution Manager to implement the Innovation within the system landscape

Business System Business System

Business Quality Manager
Process Expert Administrator Process Expert Administrator

Requirements Design Build Test Deploy

Demand Business and Configuration Test Management Deployment

 SAP Service Marketplace
 SAP Community Network
 SAP Solution Composer
Technical Aspects
 Project Administration
 Business Blueprint
 Implementation Content
 Maintenance Optimizer
 Installation Tools
 Enterprise Service
Repository / ES workplace
 Central Template  Test Management  Quality Gate Management
Configuration capabilities capabilities
 Business Process  E-learning Management
Configuration
 Custom Development
Documentation
 Composition Environment/
Business Process
Management
 Template Management

Template Management
The template management approach allows customers with multi-site SAP installations to
efficiently manage their business processes across geographical distances – from initial
template definition to template implementation and template optimization, such as part of a
global rollout approach.

Require-
Design Build Test Deploy Optimize
ments

Template Creation and Update

 Innovation  Project  Business Process
Requirement rollback &
Management Administration Configuration template update*
capabilities  Business
Blueprint  Comparison and
 Project Reporting
Adjustment
 GlobalASAP Template Roadmap

Template Implementation

 Project  Business Process  Test Management  Solution Directory Rollout of updated template
Administration Configuration capabilities  Solution Documentation
 Business  E-Learning Assistant
Blueprint Management

 Project Reporting
 GlobalASAP Rollout Roadmap * Tool support with SAP Solution Manager
© SAP AG 2010. All rights reserved. / Page 40 planned
SAP Test Management

Test Planning Change

SW Change Test Scope Identification Test Execution Test Reporting
Test System Setup Deployment

Test Option 1 Manual tests

SAP Solution Manager

SAP Solution Manager SAP Solution Manager
Test Workbench
Business Blueprint Test Workbench, Work Center
SAP Solution Manager
Automated tests BW Reporting
Test Workbench
SAP Solution Manager
SAP Solution Manager
Test Automation Framework
BP Change Analyzer SAP TDMS Partner Reports & Dashboards
eCATT Certified Interface

HP QTP Worksoft Micro Focus IBM Rational …

Test Option 2 SAP TAO

SAP Solution Manager
Manual and automated tests SAP Solution Manager
Business Blueprint
Project Status Reporting
SAP Quality Center SAP Quality Center + QTP
SAP Solution Manager
SAP Quality Center
BP Change Analyzer
SAP TDMS

Test Option 3 IBM Rational

Manual tests SAP Solution Manager
SAP Solution Manager
Requirements Mgmt. IBM Rational Project Status Reporting
Business Blueprint Quality Manager
IBM Rational
IBM Rational Automated tests Quality Manager
SAP Solution Manager Quality Manager IBM Rational
BP Change Analyzer Functional Tester
SAP TDMS
Change Management

Change Management
 Workflow-based management of business and technology driven changes with integrated project
management and synchronized deployment capabilities.
 Standardized process leading to improved reliability of solution and minimized risk through segregation of
duties and transparency of all changes
 Efficient solution management – all project and system information is saved in SAP Solution Manager

Require-
Design Build Test Deploy Operate
ments

Change Management
 Maintenance  Solution  CDMC  Test Management  Change Diagnostics
Management Documentation  Configuration Validation
 Innovation
Management
 CTS+
 Q-Gate
 ChaRM
Application Incident Management

Application Incident Management …

 Enables a centralized and common incident and issue message processing in multiple organization levels
 Offers a communication channel with all relevant stakeholders of an incident. The process includes
business user, SAP experts@customer, SAP Service&Support and Partner Support employees.
 Is integrated in all ALM processes of SAP Solution Manager, in any SAP Business Suite solution and could
be connected to an NonSAP Help Desk application
 Includes follow up activities such as knowledge research, root cause analysis or Change Management

Business Department Support Department @ Customer SAP Support

Business Process execution

 Support classifies as
incident or problem
! User reports incident
 Support analyse, searches
and provides resolution
 SAP Problem Database
(Service Marketplace)
 SAP support of complex
problems

Capabilities
 Service Desk
 3rd party Service Desk interface
 Solution Database
 Service Connections
 Global Service & Support Backbone
 Notes Assistant
 Issue Management
 Service Desk for Service Provider
 Root Cause Analysis
Technical Operations

Technical Operations
 Represents all capabilities for monitoring, alerting, analysis and administration of SAP solutions
 Allows customers to reduce TCO by predefined content and centralized tools for all aspects of operations
in SAP Solution Manager
 Provides End-to-End reporting functionality either out-of-the-box or individually created by customers

Monitor Alert Analyze Administrate

 Technical Monitoring & Alerting  E2E Root Cause Analysis  Technical Administration
 Status Monitoring  End-to-End Trace  Operational Guidance
 End User Experience Monitoring Analysis (RunBook)
 Connection Monitoring  End-to-End Change  IT Calendar / Work
Analysis mode Management
 Scenario specific monitoring (e.g. PI, BW,…)
 End-to-End Workload  Task Management
 Central Alert Inbox
Analysis  Central Tool Access
 Alert Correlation & Propagation
 End-to-End Exception
 Central Template maintenance Analysis
 Open data provider & consumer interface

Report

Technical Reporting
 SAP EarlyWatch Alert (for Solutions)  Standardized IT reporting
 Service Level Reporting  Customer specific reporting
Business Process Operations

Goal
SAP Business Process Integration & Automation Management (BPIAM) comprises the most
important application related operations topics necessary to ensure the smooth and reliable flow
of the core business processes to meet a company's business requirements.

ALM Process
 Maintenance Management

Maintenance Management
 SAP Notes Single provide a solution for knows issues. SAP Notes are most commonly applied upon
request (e.g. current incident in productive environment, information from SAP about potential issue (Hot
News, Security Notes)).
 SAP Notes are collected and released as Support Packages. In order to comply to legal requirements or
run on latest Technology Support Packages are applied to SAP solutions.

Apply single Detection of Import SAP

correction(s) (potential) bug Note(s)

 Incident  Note Assistant

 Hot News (SNOTE) Deploy Go
 Security Note Testing
Changes Live

Apply collected  Test Management  Quality Gate

Plan Mainten- Download & capabilities Management
fixes /
ance Activity Apply packages capabilities
enhancements
 Need to apply  Maintenance
Legal Change Optimizer
 Decision to  Installation tools,
increase Support (e.g. SPAM,
Package level SAINT, JSPM)
 Apply SAP Notes
according Side-
© SAP 2010 / Maintenance Management, Page 46 effect Report
 Upgrade Management

Upgrade Management
 Represents the identification, adaptation and implementation of new and enhanced business and technical
scenarios
 Uses the SAP Solution Manager to holistically and effectively manage the upgrade project end-to-end
 Allows SAP customers to better understand and manage the major technical risks and challenges within
an upgrade project, and to make the upgrade project a “non-event for the business.”
Business System Business System
Business Quality Manager
Process Expert Administrator Process Expert Administrator

Plan Build

Requirements Design Build Test Deploy

Discovery Evaluation Preparation Blueprint Realization Prep. for Cutover Go-Live & Support

Demand Business and Configuration Test Management Deployment

 Upgrade Info Center Technical Aspects  Technical Configuration  Test Management  Hand-over to Support
 ASAP Methodology  Business Blueprint  Business Process Capabilities  Quality Gate Management
 Upgrade Roadmap  Implementation Content Configuration  E-learning Capabilities
 Upgrade Dependency  Run SAP Roadmap  Upgrade Customizing Management  Upgrade Monitoring
Analyzer  Custom Development  Upgrade Tools  Near Zero Downtime
 Solution Documentation Management Cockpit Methodology
Assistant
 Holistic approach
Integration from project to solution
“Using the SAP Solution Manager tool is an excellent way of covering the live cycle of a
solution. It enables us to control every step, from the design, to the realization to the IT
operation of the system, and guaranteeing a full tracking and a very effective introduction of the
system. We considered we obtained substantial benefits with this adoption, reducing TCO and
above all we were successful to manage complex projects and edge operations”
Martin Flegenheimer, IT Director, Ferrero Germany

Roadmap, Blueprint, and Implementation Application Incident Management

Change Control Management

Operations
Testing

Monitoring &
Reporting

Maintenance
Management

© SAP 2010 / Page 48

Next steps

Evaluate service offerings:

 Roadmap Service
 Expert Guided Implementation

Document your solution

 Technical Documentation
 Business Process Documentation

Start implementing ALM processes

according to your priorities
 E.g. Business process operations
Application Lifecycle
Management from SAP
 Allows implementation of high-
quality solutions faster and
operation at lower costs
 Provides processes, tools,
services, and an organizational
model to manage SAP and non-
SAP solutions
 Follows the six phases of ITIL
application management and
delivers high value for all phases
of the life cycle
 Delivers one unified platform for IT
Service Management &
Application Lifecycle Management
 Thank you for your attention !

© SAP 2007 / DSAG Jahreskongress 2007 / Page 51