SC104

System Center
Operations Manager 2007
Technischer Überblick

Walter Pitrof
Technology Solution Professional

Microsoft Switzerland
walter.pitrof@microsoft.com

11 to 12 April 2007 | Zurich, Switzerland

Agenda
 System Center Investments
 What is SCOM 2007 ?
 System Definition Model
 Architecture & Design
 Management Packs
 Service Oriented Monitoring
 Audit Collection Services
 Reporting
 Extending SCOM 2007
 System Center Roadmap
System Center Investments
System Center Service Desk
From Microsoft 3rd Party

Incident Management Solution Pack

Change Management Self Service Provisioning

Problem Management Password Reset

Knowledge Incident Incident Data Incident Incident

Incident Management Asset Lifecycle Contract Management
Articles Reports Forms Sources Types Workflows
Incident creation
Management
and tracking Asset creation
Financial Management
and tracking
Process Handling
Service Level Reports
Reallocate
Service Operation
Retire Asset Call Management
Escalation

Knowledge Forms Linking Workflow

Office SharePoint Server 2007 Office Forms Server 2007 WS * Windows Workflow Foundation

DW/Reporting Configuration Mgmt DB

SQL Server 2005 SDM / SQL Server 2005
 System Center
Operations Manager 2007
What is in SCOM 2007?

Client & Server

Monitoring
Proactive Audit Collection
alerting/action Service (ACS)
response
Knowledge
Management Client Monitoring
Management
Reports

Service
Oriented
Monitoring
System Definition Model (SDM)
Knowledge Driven Management
SDM
 System Definition Model (SDM):
 A formal model of a complete system
 All information pertinent to deployment and operations

 Machine-readable, capturing intent of

developers and administrators
 System topology
 Developer constraints Applications
 IT policy
 Installation directives
 Health model Application
Hosts
 Monitoring rules
 Service Level Agreements
Network
 Reports Topology
& OS
Understanding SDM and its Practical
Application in 2006 to 2008
Hardware
http://www.microsoft.com/business/dsi/smds_wp.mspx
9
 SCOM 2007
Componemts & Architecture
 SCOM 2007 Components
Operational Database What’s New?
- Operational data store • Customizable database name
- Configuration store • Installed using a SQL script
• Remote database setup using
command line

Root Management Server

- Central point for configuration management and extensibility
- Supports high availability

Management Server
- Sends configuration and receives data from Agents
- Same as MOM 2005

Console What’s New?

- Integrated experience for operators and • Unified Console
administrators • Command Shell
- Role based security ensures optimized
experience for all users
 SCOM 2007 Components
Reporting Data Warehouse What’s New?
- Long term data store • Multiple management groups
- Supports high availability • Custom data warehouse name

Reporting Server What’s New?

- Provides reports • Console integration
- Installed on SQL Reporting Services
2005 SP1

Agent What’s New?

- Used to monitor servers and clients • Leverages Active Directory
• Can be deployed using SMS,
Sys-prep or Command Shell
NEW
SCOM 2007 Components
Audit Database
- Stores security events
- Supports high availability

Audit Collector
- Collects events from the Audit Collection enabled agents

Web Console Server

- Thin client much like OWA
- View Topology diagrams and performance charts
- Run Tasks

Gateway Server
- Monitors Agents in untrusted domains
- Requires certificates
 Enterprise Organization
Managing 2500 plus servers
Redmond Management Group

Asia Management Group TCP 5724 TCP 5724

Europe Management Group
SCOM 2007 Install Overview
SCOM 2007 Install Overview
Operational Database

Management Servers

Consoles

Agents

Import Management Packs

OpsMgr 2007 Management Group

Enterprise Deployment Capacity Planner

System Center Capacity Planner V2

Models OpsMgr 2007 and Exchange 2007
Official deployment planning tool
Accounts for new OpsMgr 2007 topologies
Beta available now
http://connect.microsoft.com/SystemCenter
Demo
Computer & SNMP Device Discovery
Management Packs
Management Packs

Business
Knowledge
Developer Operational
Insights Processes

SDM Service Models

Models
 SCOM 2007 MP Deployment
MP sent to agent if required
Discovery run
Objects discovered e.g.
 Operating System
 SQL Server
 Database
Monitoring begins C1 C2 C3 C4
Class Example
Entity System.Library

Logical Entity

Specializes
Local Application

Windows Local
Microsoft.Windows.
Application
Library

DNS Client
Microsoft.Windows.DNS
Demo
Import MP
Sealed Management Packs
 Read only
 Digitally signed by vendor
 Benefits
 Simplifies upgrading to a new version
 Easy to roll back to original version
 Simplifies troubleshooting for the vendor
Overrides
 The mechanism to modify MP behavior
 Stored separately from the vendor MP
 Stored in a new MP

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Demo
Adjusting Monitors with Overrides
Service Oriented Monitoring
What Is A Distributed Application
 Applications that interact
to perform an action and
produce output
 Runs on many physical
tiers—Scale out, over
the internet, disparate
networks
 Heterogeneous
components—Legacy
applications, Partner
Web Services
Basic Health Model Of An Entity
Overall
Health

SQL SVR
Entity
Service

Availability Performance Security Configuration

Health Health Health Health

Windows
Service State
5 different Health States
Unknown / un-initialized
Success
Warning
Error
Maintenance
Basic Model - Distributed Application Structure
“Messaging”
Health Models
Demo
Distributed Application
Audit Collection Services
SCOM 2007 ACS Architecture
Monitored
Clients Real-Time
Analysis Forensic
Analysis
Alerts &
Reporting

SCOM
Server

ACS Operational
Monitored
Servers Collector DB Data Warehouse

Events subject to tampering Events under control of auditors

Role Base Security
User Roles
 User Role Profiles
 Read Only Operator
 Operator
 Advanced Operator
 Author
 Reporting User
 Adminsitrator
 Scope by
 Groups
 Tasks
 Views
 Reports
 Rule Targets
Role Based Security
User Role Profile Scope
[Exchange Operators]

Tasks Groups
View Alerts [Restart Transport [Mailbox Servers]
Service]

View Performance
= Operator + Targets
[N/A]
Views
[Mail Queues]

Submit Task
other investments
Client Monitoring VM VM VM
VM
VM VM
VM VM VM
VM VM VM VM VM
VM VM
VM VM VM VM
VM
VM VM VM

 Synthetic Transactions ―Watcher Node‖

 Verify Internet Connectivity
 Verify Mail Connectivity
 Client OS Management Pack
 Diagnostic Tasks
 Aggregated Reports
 Information Worker Management Pack
 Office Crash Reports
Agentless Exception Monitoring (AEM)
VM
VM VM

 AEM Reports including VM VM VM

VM VM VM
VM VM VM VM VM
VM VM
VM VM VM VM
VM
VM VM VM
 Top 10 Crashes
 Top 10 Crashing Aplications

 Collection of Application Crash

information (Watson errors)
 Application Health Monitoring
 Aggregate reporting across monitored
systems
 150 application signatures for friendly
name reporting
108
 Microsoft Application and Platform
Monitoring
 AD Integration for discovery,
grouping, agent configuration
 Integrated Console with role-
based security
 Self Tuning Thresholds
 Programmability via Power
Shell and SDK
Knowledge Authoring
 Schematized Knowledge
 Knowledge Templates
 Authoring in Microsoft Word
2003 +
Spell check
Advanced formatting
 Task Pane
Insert tasks
Insert views
Tasks and views are context
aware
 Based on MAML schema –
same as TechNet
Infrastructure Monitoring
 XML/SOAP-based
secure management
protocol
 Firmware
implementable
 Broad Microsoft and
industry support
 SNMP device
discovery
 Network
UNIX Management ready
SCOM 2007 Reporting
Console Integration
 Reports are run from the
Console, not the SQL
Reporting Services
Webpage
 Multi-language support
- driven by the Users
locale
 Knowledge for reports
helps in selecting reports
 Supporting for scheduling
reports
 Support for saving
parameter definitions to a
favorite report
 Launch support for
SQL ReportBuilder
Demo
Reporting
Extending SCOM 2007
Heterogeneous platform support
Priorities Management Packs
Management Pack Survey
Citrix 66%
VMWare ESX, GSX 66%
Oracle Database 64%
RedHat Linux 57%
Blackberry Enterprise Server 50%
Apache Web Server 45%
Sun Solaris 44%
Oracle Application Server 39%
SAP 34%
SuSe Linux 31%
IBM AIX 30%
Oracle E-Business Suite 30%
MySQL Database 30%
HP-UX 27%
WebSphere Application Server 25%
IBM Lotus Notes/Domino 21%
PeopleSoft 21%
Priorities Connector
Primary Primary Use
Use % by MOM Tracker 06
Connectors %LORG users Usage Direction

IBM Tivoli TEC 17.33 12.28 10.4% Outbound

HP Openview
Operations 10.67 8.77 14.6% Outbound

BMC Remedy 11.33 13.16 10.8% Outbound

HP Peregrine 7.33 11.4 9.8% Outbound

HP Openview Service
Desk 19.33 22.81 7.6% Outbound

BMC SIM 3.67 5.26 5.5% Outbound

Cisco Works 29 33.33 Inbound
HP Openview NNM 13.33 11.4 13.8% Inbound
IBM Tivoli NetView 20.67 18.42 8.8% Inbound
Micromuse Netcool 6 10.53 Inbound
EMC Smarts 2.67 5.26 Inbound
Citrix

Citrix Company Confidential © 2006 Citrix Systems, Inc – All rights reserved.
nworks VMware MP
Supported on OpsMgr
2007 & MOM 2005
VMware ESX 2.x & 3.x
VirtualCenter 1.x & 2.x
VI3 Cluster & Resource
Pools
OpsMgr 2005 diagram
view of hosts, guests,
clusters, resource pool
relationships

LINUX Netware WIN WIN

 Partner Ecosystem
 System Center Operations Manager
2007(SCOM) provides best-of-breed
operations management to the
Windows platform and Microsoft
applications
 Partners extend SCOM to
heterogeneous environments
delivering rich management
capabilities to a broad range of
platforms, applications and devices
 Build a Management Pack
 Use MCF (SCOM Connector Framework) to
extend SCOM to your Management tool
 Join Microsoft Management Alliance (MMA) see
whitepapers, SDK’s, links to Partners, etc.
 www.microsoft.com/management/mma
Connecting SCOM Alerts Bi-Directionally
to Other Management Frameworks
Other Management
Framework
e.g. Tivoli, HPOV, CA UniCenter

SCOM 2007 Product

Management Group Connector

Product Connector
built on MCF
Engyro - Connectors
Event System Interoperability Support
OpsMgr 2007,
MOM 2005 OpsMgr 2007 GA
RC2
IBM Tivoli TEC
IBM Tivoli Netcool (Micromuse) 2H07
HP OpenView (Unix)
HP OpenView (Windows)
HP Service Desk 2Q07
HP Peregrine 2H07
BMC Remedy
BMC Service Imapct Manager 2Q07
BMC Magic Service Desk 2Q07
Universal Connector 2Q07
Frontrange HEAT 2H07
SCOM Roadmap
System Center Operations
Manager 2007
Timeline
RTM 23rd of
Beta 2 March 07
RC1 GA Apr. 07
June 2006 Q4 CY2006

Over 7,000 Beta Testers

24 TAP and 100+ RDP Customers around the world
41 TAP Partners working on MPs, connectors, and extensions
Key solutions for SQL 2005, Vista, Office, and Exchange
Microsoft IT deployment to 6,500 servers and 20,000 desktops
by RTM
Resources
Webcasts on TechNet:
http://www.microsoft.com/technet/opsmgr/2007/evaluate/webcasts.mspx

Downloads for SCOM 2007:

http://www.microsoft.com/technet/opsmgr/2007/downloads/default.mspx

Management Pack Catalog:

http://www.microsoft.com/technet/prodtechnol/mom/catalog/catalog.aspx?kw=&vs=20
07&ca=&co=All
11 to 12 April 2007 | Zurich, Switzerland