11/10/2019 PTA | CMS

Complaint Management System

Complaint Reference No: PTA-DIRBS-90500-2019 Dated: November 10, 2019

Details Of Submitted Complaints

Complainant Information

Name Muhammad Arsalan Khan

CNIC 37405-1298858-5

Contact No. 00971552925635

Email Address arsalan.khan89@gmail.com

City Rawalpindi

Postal Address

Complaint Details

Service
Provider

Service DIRBS
Type

Complaint Registration Issues Miscellaneous

Nature

Subscriber
Complaint
No.

Complaint
Reference
No.

https://complaint.pta.gov.pk/public/complaint/onlinecomplaints/onlineconfirmation/PTA-DIRBS-90500-2019 1/2
11/10/2019 PTA | CMS

Service
Provider

Complaint Greetings of the day. I have Samsung S9+ Dual Sim on which one of the slots is registered and
Summary the other slot showing not, I tried to register that slot using my Passport and it's giving me error
GSMA Record shows 2 IMEIs, given IMEI count: 1 and when I tried to register both of them it
says one of the IMEI is already been registered in DIRBS. I live in UAE and bought the Phone in
2018, I always used slot 2 on my phone for my Pakistani Sim and Slot One for UAE sim for
Roaming as I work for Etihad Airways and due to work commitments I need to use my phone on
roaming as well. Please advise and rectify this issue as I need to use the Slot 1 as well for my
Pakistani Sim and I am travelling back to UAE today night.

https://complaint.pta.gov.pk/public/complaint/onlinecomplaints/onlineconfirmation/PTA-DIRBS-90500-2019 2/2