Trainer Profile

Age: 30 years old and above

Job Title: Human Resource Practitioner Specialized in Training & Development in the real estate
industry
Years of Experience: 8-10 years of experience in the Real Estate Industry
Skills

Training and Development

Managers are responsible for giving employees development opportunities in order to maximize
performance and increase value. Organizing sessions on leadership and management training, for
example, will provide more diverse skills to the employees. This allows them to assume added tasks
and support their career growth at the same time.

Empathy

The HR team deals with a lot of people and their concerns, from workload to salary complaints to a
conflict in the workplace. As a manager of human resource, you need empathetic skills to ensure you
understand where the person is coming from before you make any judgment. It could be that the
employee just needs to get something off his chest and only needs a listening ear. Or he might be
airing his grievances so he can get help. Whatever the case, it is the HR manager's responsibility to
listen to the employeeand ensure they got their message across clearly.

Trainee Profile

Age: 21 to 35 years old

Job Title: Real Estate Agent
Years of Experience: Newly hired employees / Part-time and Full-time Employees

The trainees are newly hired, part-time and full-time real estate agents since they are the
employees to first interact with clients. They are the targeted trainees for they are more likely to
be encountered by customers. The training to be done centers on The training to be done centers
around seeing potentials clients first as people and as customers second. This mindset would
enable agents to connect with people on a more personal level and gain a deeper understanding
of their needs and wants. Training program aims to infuse understanding that "people buy people
before they buy products and services."

Training Title

Real Estate Employee Development

Training Goals and Objective

Goal: See potential clients as people first, and customers second

Strategic Goals Strategic Objectives

1. Improved relationship To actively promote and support resident
among residents and engagement in the management, maintenance and
the management development of their homes and provide healthy
 environment where happy families can grow and
foster.
2. Strengthen and To recruit and retain well trained and experienced
maintain a sustainable Committee members and suitably qualified staff that
workforce can satisfy all health, safety and environmental
requirements and legislation.
3. Creation of a To provide a comprehensive and responsive
customer-focused customer service to tenants in order to answer
community questions, resolve support issues, improve
credibility, and nurture relationships.

Training Program

Training Schedule: 1-Day Training Program (Friday)

December 27, 2019 at 9:30 AM to 5:00 PM

Training Venue: North Cambridge Wharton Lobby

Program:

December 27, 2019 (Friday)

9:30 Registration of Participants
AM  Giving of Modules / Handouts / Identification Cards
10:00 Introduction
PM  Introduction of the Trainer
 Groupings set by the trainer
 Short Icebreakers by Trainers
11:00 Discussion of Topics
PM  What are soft skills and how are they important in the field
 Technical skills and soft skills
 What it means to be an effective employee
12:00 LUNCH BREAK
PM
1:00 Resumption of Discussion of Topics
PM
2.00 Activities
PM  How to properly enhance soft skills
 Application of learned skills through simulation
3:30 Case Study
PM  Groups are given different cases in the workplace that are actually happening
and solve it using what they have learned
4:30 Self-evaluation
PM  Evaluation of trainees within themselves and identify which areas in their work
do they think will improve because of the training
4:45 Awarding of Certificates to Trainer, Trainees
PM

Resources and Materials Matrix

 Lobby
 Tables and Chairs
 Projector
 Laptop
 Speakers
 Microphones
 Pen
 Paper
 Snacks and beverages
 Packed lunch for trainees and trainers