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Handmade textiles deserve special care to retain their beauty and strength.
Please read our wash and care instructions before using the garment. Damage caused by
employing wrong methods of wash and care will not be considered as reasons for
exchange or refund.
However, your satisfaction is important to us and we are willing to replace the product if you
are not happy with your purchase, provided certain parameters are met.
● You have received a wrong product (i.e. the size or the colour* is different from the
selected option)or if
● You have received a defective product,
You can get your grievance addressed immediately by taking the following steps-
Please ensure that the return packets are securely packaged to avoid further damage of
goods in transit. If found damaged, the goods will not be replaced or refunded.
Exchanges Policy
We do realise that there are other instances when you may wish to exchange a product
that you have purchased.
If you are a first time customer and you have made a mistake in selecting your size, you
don’t have to worry. We will exchange it for you subject to the following conditions
● The product being returned for exchange should be in unused condition, with its
original tags intact.
● The product was not purchased on discount.
● Only one exchange is permitted against each purchase.
● If the requisite size/design is not available immediately, refunds will not be made.
Instead we will issue refund coupons which you can redeem against a purchase
within the next 90 days.
● The shipping costs for returning the product purchased for exchange will not be
reimbursed.
● Our team will determine if it is fit for replacement and send you a mail informing you
of the same.
● If deemed fit for return, we will replace the returned items (subject to availability) or
else issue a refund coupon for the same amount.
● The refund coupon must be redeemed against a purchase made in the next 90
days.
● The replaced item will be despatched to your address immediately.
● If deemed not fit for return, we will send the goods back to you.
● Processing and closing of an exchange issue may take 10 business days at our end.
Note : Customers cannot return or exchange an item which has been purchased online at
any of our retail stores or vice versa. Customers cannot return or exchange an item which
has been purchased on discount.