New Employee IT Orientation PDF

New Employee IT Orientation
Oracle Global IT
Copyright © 2017, Oracle and/or its affiliates. All rights reserved. | Confidential – Oracle Internal Version 5.4, December 2017
Agenda
1 User Accounts
2 Global IT Support Channels & Training Initiatives
3 The New Employee Web Portal
4 Connecting to the Oracle Network (Intranet)
5 Oracle MyDesktop
6 Oracle Beehive
7 Unified Communications & Collaboration (UCC)
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All rights reserved.
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Agenda
8
Protecting Your Computer and Data
 Virus and Malware Protection
 PC Data Encryption
 PC Backup and Restore
9 Mobile Device Setup, Best Practices & Data Protection
10 Q&A
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User Accounts
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Oracle Identity Self Service (OIM)
 OIM accessible via
oim.oraclecorp.com is a centralized
system for account management,
Oracle Identity Management (OIM)
that allows you to:
̶ View information on existing
accounts
̶ Request accounts and responsibilities
̶ Reset passwords
̶ Administer Beehive groups (email
distribution lists)
 Uses your Single Sign-On (SSO)
credentials
 You must be on the Oracle’s intranet
to use OIM
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reserved. | | Confidential – Oracle Internal 5
User Accounts Conferencing accounts are needed for hosting calls
Account SSO VPN Telephone InterCall Cisco WebEx

+ Info. Link Single Sign-On Account
Account Meeting Center
Login firstname.lastname Your full international Login to InterCall portal Login to WebEx portal
@oracle.com GUID_CC number using your full SSO using your full SSO
Format (e.g. 9714XXXXXXX for UAE)
SSO account is VPN account is All voice account Easily start or join Note: Employees in the
automatically automatically requested requests and resets can InterCall audio Thomas Kurian
provisioned; contact and submitted for be done via self-service conferences by dialing organization use a
Important Tips
your manager if he/she manager’s approval without the need to **700 from your desk different solution:
has not shared it with create tickets phone or soft phone PDIT Zoom Web
you yet conferencing
Used For/  Oracle Identity Self Service  Gives remote access to  Is your login account for  Oracle’s global audio  Oracle’s Web
(OIM) Oracle’s intranet the Cisco desk phone, conferencing solution Collaboration tool
Gives Access To
 Oracle Beehive (email,  GUID_CC can be verified Cisco Jabber Desktop combining video
calendar, IM, etc.) from OIM> My Access> software (for telephone integrated screen sharing
 Oracle MyHelp Accounts tab; Account and video calls, along with with InterCall Audio
 InterCall Name for Network screen sharing) and the conferencing
 Oracle MyDesktop Access Account Unified Communications * Request an InterCall *Request an account if you
Additional  Self-Service Applications * GUID is also listed on Self Care Portal that account if you need to host need to host web
Account Details (SSA); like iProcurement, your Aria profile under allows you to customize audio calls; your InterCall ID, conferences after your
Expense Reporting, Additional Information your telephone settings security and leader pins are InterCall account is
Appraisals, etc. * CC is the Country Code such as speed dials, call provided when the account provisioned
(e.g. IN for India) forwarding, etc. is provisioned
How To Request/ Reset password via OIM Reset password via Request via OIM Request via OIM Request via OIM (Request
(instructions | video) OIM or vsupport (instructions) (instructions) A WebEx Account (left
Reset password (instructions) bar option) instructions |
video)
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Global IT Support
Channels
Global IT – Live Chat
Submit Ticket
Copyright © 2017,
Global IT Support Channels
New Employee IT Support - First 45 days Only Standard Employee IT Support
Global IT - New Employee Phone Support Oracle MyHelp 1
Numbers can be found on NewHire.oraclecorp.com, 1. Navigate to MyHelp.oracle.com and enter your Search
I Need Help, Technical Questions (Contacting IT) 2. Select a Guide or a relevant Article for solutions
3. Use Live Chat, if available for your issue, or Submit a Ticket
Requires Active SSO Oracle’s Intranet
or Global IT - New Employee Live Chat Self-Support Tools 2
Also available via the NewHire.oraclecorp.com, • status.oraclecorp.com (Current Status Message board)
lists service disruptions & outages (also available on MyHelp)
I Need Help, Technical Questions (Contacting IT)
• MyIT.oraclecorp.com helps you explore available services
and IT discussion forums
Requires Active SSO Oracle’s Intranet
or Oracle MyHelp The Oracle Global Service Desk 3

1. Navigate to MyHelp.oracle.com and enter your Search For critical incidents with major business impact, Oracle University
2. Select a Guide or a relevant Article for solutions Classroom issues, or if you’re unable to use MyHelp, call GSD at:
3. Use Live Chat, if available for your issue, or Submit a Ticket - **600 from an Oracle desk phone or soft phone
- Find local GSD numbers at the Global Service Desk - Contacts Page
TAKE Global IT relies on your validation of your address, office phone and)cell phone on HCM to contact you to help
ACTION! resolve issues: Navigate to the Self-Service Apps, Log in using your Single Sign-On (SSO) username and password,
Click MyHR, Click Personal, Click Edit to make your updates, Click Save and Close
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Global IT - New Employee Phone Support
 A phone number exclusively for new employees
during their first 45 days, after that new employees
should use the standard support channels
 Helps ensure new employees receive the needed IT
support to become productive as quickly as possible
 Numbers can be found on NewHire.oraclecorp.com,
I Need Help, Technical Questions (Contacting IT)
 Note the ticket number for reference, if your issue is

not resolved
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Global IT – New Employee Live Chat
 The Global IT New Employee Live Chat direct

link is exclusively for new employees during
their first 45 days, after that new employees
should follow the standard support channels
 Helps ensure new employees receive the IT
support they need to become productive as
quickly as possible
 Also available to all new employees via the New
Employee Web Portal, I Need Help, Technical
Questions (Contacting IT) Global IT
New Employee
Live Chat
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Resolving Your IT Issues Using Oracle MyHelp - Steps
1 2 3
Navigate to MyHelp.oracle.com Select a Guide or Use Live Chat or
and enter your Search a Relevant Article Submit a Ticket
Select a Guide to Obtain Support
or a relevant Submit Ticket Global IT – Live Chat

SEARCH
Self-Service Knowledge Article
• Click Current Outages button • Select a Guide to Obtain Support or • You may choose to start a Live Chat
on the right panel to see the a relevant Self-Service Article with a support analyst, if this
planned maintenance and known • Go through the solutions, they can option is available for your issue
outages be really helpful • If you can’t find a solution or if Live
• Type in a question, keyword or • Use the “Did you find what you Chat is not available or convenient,
phrase, and click SEARCH were looking for?” segment to answer the required questions and
• MyHelp also provides solutions from provide feedback. Select Yes if the proceed to Submit Ticket / Incident
other departments besides IT, such article was helpful or No to give • Your ticket will be created, emailed
as Sales, HR, Facilities, Procurement feedback; this will help ensuring we to you, and routed to the
continually mature our knowledge appropriate resolution team
Checkout the MyHelp overview video
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Resolving Your IT Issues Using Oracle MyHelp -What is a Ticket?
 What is a Ticket?
– A record created in Oracle MyHelp when you need
What is an Ticket?
help resolving an issue

– Routed to the most appropriate resolving group Submit Ticket
1
directly, some tickets for non-Global IT services
will route to other resolving organizations and may
be created in their separate ticketing systems 2
– MyHelp remains the single front end for you to

view and provides updates to all tickets
– Allows for tracking of trends and recurring
problems and assists our proactive support teams 3
with preventing similar issues in the future

Submit
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Self-Support Tools
 Critical software updates, virus definition files needing installation appear as an icon
by the time on your Windows status bar (system tray)
 Always accept and install Windows or MyDesktop updates
 Oracle provides many online support resources that are available 24x7 where most
issues can be resolved by searching and following documented solutions
MyIT
Services Forums Current Status

MyHelp.oracle.com MyIT.oraclecorp.com status.oraclecorp.com
Find solutions faster Explore available services View services & applications
with Guides or Knowledge Articles and IT discussion forums issues & outages
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The Global Service Desk (GSD)
1 If You Have a Severity 1 Business 3
Your First 45 Days Impact or Unable to Use Myhelp
Use the Global IT New Employee Phone Call the Global Service Desk (GSD):
Support and the Global IT Live Chat  Dial **600 from an Oracle desk or soft phone
channels  Find all local GSD numbers at the Global
Service Desk - Contacts Page
2 4
After Your First 45 Days At Oracle Tips Before Calling
MyHelp.oracle.com becomes your first  Replicate, record steps, details, error messages
line of support  Know your employee number or your
manager’s email if you are a contractor
 Have the make, model and serial
number/service tag ready for hardware issues
5 Note the ticket number for reference and use MyHelp to review and provide updates for the ticket
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Global IT Training Sessions
Also in the future, Global IT will organize training sessions
covering current, new and updated products or services
Stay tuned for communications about these initiatives...
Copyright © 2017,
The New Employee Web Portal
Copyright © 2017,
NewHire.oraclecorp.com
 Portal specifically for new employees

 Provides New Employee and Hiring Manager – Checklists
̶ Complete My New Employee Checklist provides step-by-step instructions
on what you need to do your first day, week, and month to become
productive quickly
 “How Do I..?” various resources and tools
 “I Need Help” various resources and tools
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Connecting to The Oracle Network (Intranet)
Copyright © 2017,
From Inside Oracle Locations
 Wired networking:
̶ For locations with Cisco IP phones deployed, please connect your PC to the network cable
coming out from the phone
̶ Directly connects to Oracle network
̶ Recommended for voice, video and web conference
 Wireless (Wi-Fi) is available in most Oracle locations for all Wi-Fi clients, laptops, tablets, smart phones, etc.
Oracle Employees & Contractors Oracle Employees & Guests
Clear Clear-Guest
(Intranet Access) (Internet Access)
 Connect to “Clear” wireless network  Connect to “Clear-Guest”
 Connect to the Oracle network using Cisco  User name is guest, password changes daily:
 Check with the local receptionist for the password, or
AnyConnect Secure Mobility Client and your VPN
 Get it yourself by navigating to wifi.oraclecorp.com,
credentials
then clicking on WiFi password (clear-guest) button
 A new, high performance Wi-Fi is currently enabled at these offices as part of the pilot
 Refer to wifi.oraclecorp.com for more details
 India Only: Employee Wireless Network Connection - Guide
 Keep impact low by avoiding non-business downloads and streaming (Oracle Acceptable Use Policy)
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Remote Access to Internal Sites
Virtual Private Network (VPN) Two-Factor Authentication (2FA)
+ 2 nd Factor
SSO
Email Credentials Authentication Code
GUID_CC
 VPN allows remote access to Oracle’s intranet when not in an  Two-Factor Authentication is required for several external-facing
Oracle location or when connected to “Clear” wireless network Oracle applications; as part of a constantly evolving security model
inside Oracle locations to protect Oracle and employee confidential information
 Connect using Cisco AnyConnect Secure Mobility Client with your  If you’re not on the Oracle network and need to access some
VPN account (GUID_CC) internal applications, like vsupport and Zimbra web mail, from any
 You can also connect using any web-browser via unrecognized device, you must enter your Oracle Single Sign-On (SSO)
myaccess.oraclevpn.com (related OTube video) credentials AND a unique identification code sent by SMS*
– Provides “corporate links” access via URL redirection and enables you
to install Cisco AnyConnect Client  To receive 2FA codes by SMS, enroll your mobile phone:
1. Go to oim.oraclecorp.com and log in with your Oracle SSO
 vsupport.oracle.com (requires two-factor authentication) can also 2. Click My Information
be accessed OFF VPN to: 3. Enter your mobile number in the Mobile Phone field following
– Reset VPN password using the self-service VPN password reset tool the recommendations format on the screen
– Download the Cisco AnyConnect Client and other software and tools 4. Click Apply
* Checkout the Two-Factor Authentication (2FA) FAQ for the list of SMS supported countries
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Remote Access to Internal Sites (cont’d)
OFF VPN – Requiring OFF VPN – NOT requiring
VPN Required
Two-Factor Authentication Two-Factor Authentication
 my.oracle.com  Verification Code via SMS Only  Oracle email, calendar access via:
 Self-Service Applications – vsupport.oracle.com (including – Outlook-OBEO
 newhire.oraclecorp.com VPN password reset tool) – Mozilla Thunderbird
 Oracle Identity Management (OIM) – email, calendar access via Zimbra – Mobile devices configured with
 MyHelp EMM, Oracle email and calendar
web mail portal – Instant messaging (Pidgin for
 MyIT – Other Beehive web based portals, Windows, etc.)
 Current Status like BCentral, workspaces/team  Cisco Jabber Desktop*
 MyDesktop collaboration  Video Conferencing (CMR)*
 Corporate backup application – Oracle Social Network (OSN) web  OTube
 MyMobile portal based portal  WebEx
 Printers portal – Oracle Documents (OraDocs)  Oracle Beehive Extension for
VPN gives access to all internal and Explorer - OBEE
external sites  InterCall.com/Oracle
* Might need VPN to function properly in some countries
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Your Oracle Computer
BASE IMAGE
Copyright © 2017,
Your Oracle Computer
About Your
Oracle OBI KIOSK
Computer
BASE IMAGE OBI re-imaging
 Departments approve, own and  Oracle Base Image (OBI) is  Used computers can have OBI
provide computers to their Oracle’s standard operating reinstalled via self-service to
employees environment (SOE) for all eliminate issues
 Standard laptops can only be Oracle-owned computers  Remember that the OBI
bought via your base-country  Installs the operating system installation will format the drives
iProcurement, with the exception plus all standard software so backup your data first
of Product Development (PE&O)  Connect your new laptop to the  Use OBI Kiosks located in some
 Computers are purchased with Oracle’s network to complete Oracle locations to re-image, or
three-year warranties, one year the installation  Create a USB stick with OBI on it
for batteries  OBI installation can be done  Install while connected to
 Hardware problems can be fixed remotely over VPN, but it will Oracle’s network via wired
under warranty, have them fixed take longer to finish connection (recommended) or
before it expires wireless then over VPN (slower)
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Oracle MyDesktop
Copyright © 2017,
MyDesktop.oraclecorp.com
 MyDesktop (video) provides software, upgrades, hardware management including retirement and hotspare requests,
also license management (including request of software such as MS Office*)
 The MyDesktop client (installed on the OBI or by visiting MyDesktop) is required by policy
 The banner at the top of the screen details required and recommended actions
 View available computer models and learn how to order the best computer for yourself or your
new employee via the Computer Selection Tool
 You can check how secure your machine is using the Risk Health Check and managers can report
on Compliance and Risk in their hierarchies
 MyDesktop sends monthly Compliance and Risk alerts to employees and

managers. It is your responsibility to ensure you comply with policy
* For MS Office License:

1. Proceed to MyDesktop> Licenses> License Request> request the latest available Microsoft Office Standard
2. If your license request is rejected due to insufficient inventory, submit an iProcurement request for the latest available Microsoft Office Standard
3. When a license is allocated, go to MyDesktop > Licenses> Manage & Download> Click Download next to the latest available Microsoft Office Standard
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Protecting Your Computer
and Data
Backup
Protection
Virus Encryption
Copyright © 2017,
Virus and Malware Protection
 McAfee Endpoint Security Suite, installed with

OBI on all Windows PCs, includes:
– McAfee Threat Prevention: Antivirus software that
stops viruses, worms, spyware, etc. and keeps
systems protected against all types of malicious
threats
– McAfee Firewall: Host-based firewall software that
protects Oracle assets from known and unknown
– McAfee Web Control: Provides reputation rating on
internet browser Search results and coaching pages
for malicious URLs
 Available for Macs and Linux from MyDesktop
 Do not use or install other virus protection
software
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PC Data Encryption
 Protect data and reduce Oracle’s risk in case of
loss or theft of your computer and USB storage
 McAfee Drive Encryption is installed on all
Windows OBI PCs
 Depending on your Operating System, use:
– McAfee Drive Encryption (MDE) for Windows
– Symantec Drive Encryption (SDE) for dual boot PCs
and Oracle Linux
– Filevault with MNE encryption for Macs
 Install from MyDesktop
 No user downtime as encryption occurs in the
background without noticeable performance loss
 Information on all operating systems can be
found on MyIT Services page
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PC Backup and Restore
 You are responsible for backing up your own data
 Backing up data is critical in case of hard disk
failures or loss, re-installing OBI, etc. Machine name
 Code 42 (article |OTube video | help card) is the Select work related
files and folders
Corporate solution for PC backup and restore,
preinstalled on Windows OBI
– Easy to install and use; available from MyDesktop Manage Code 42 by
clicking the up arrow
– Available for Windows, Mac and Linux beside the system clock,
then clicking Code 42
– Login using Single Sign-On (SSO) credentials icon. You can launch
Code 42, go to Options or
– Select the files and folders to automatically back Pause all backups
up in the background
– A connection to the Oracle network is required to
complete backups and restores
 Any data on removable media must be encrypted
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Oracle Beehive
Copyright © 2017,
Overview on Oracle Beehive
 Combined collaboration  Beehive Central (BCentral)
for settings and auto-replies
tools: email, calendar, instant
messaging, team
workspaces, and mobile
Other - Auto-reply can also be set
via Zimbra or Outlook
access Beehive  Beehive Team Collaboration
 Uses your Single Sign-on Components (Workspaces) (web link |
(SSO) credentials more info)
 stbeehive.oracle.com/zimbra
email and calendar
web browser*  To know how to configure

 Outlook OBEO - Oracle your IMAP mail account on
Beehive Extension for your mobile device,
Outlook MyMobile.oracle.com has all
 Mozilla Thunderbird
your needs (also checkout
 Pidgin (Windows instant the relevant slide)
messaging client)
* Please check the two-factor authentication slide
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Additional Collaboration/Communication Tools
Oracle Documents Cloud – MyIT.oraclecorp.com Services
Services (OraDocs or Oracle page has links to all IT services
Content) is the recommended
solution for online cloud storage – MyIT.oraclecorp.com Forums
and sharing content on Oracle page provides quick answers to
internal data with other Oracle IT questions
staff, from any device
Oracle Social Network (OSN) at – OTube.oracle.com is Oracle’s

SocialNetwork.oracle.com internal platform for publishing
allows you to collaborate by and watching videos
joining or starting conversations – VideoHub.oracle.com is Oracle’s
external platform where videos
can be published and shared
with customers and partners
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(UCC)
Unified Communications
and Collaboration
Copyright © 2017,
Unified Communications & Collaboration (UCC)
Audio Video Web Collaboration Self-Service
Phone Account Conference Room Video Cisco WebEx Meeting Account management
• Oracle has equipped
Center • Use OIM to request the
hundreds of conference • A web-based collaboration needed UCC accounts
Cisco Desk phone rooms globally with HD video tool that Combines screen (check the accounts slide)
systems that are integrated sharing, video conferencing, • PIN/Password resets:
with Jabber Desktop video WebEx works on computers, • Desk phone PIN reset
Soft phone (Cisco Jabber smart-phones, and tablets • Jabber Desktop password reset (same
Desktop) as the Cisco User Webpages
• Not available to employees
• A software application for • Also checkout the Cisco WebEx password, where speed dials and call
in Thomas Kurian’s
Windows and Mac for HD Meeting Center forwards are set)
organization (uses Zoom)
telephone calls, desktop
video, and screen sharing
• Recommended by Global IT as
Tools & Tips
your primary communications For complete details on the above capabilities, please go to MyIT.oraclecorp.com Services page or click the above
tool hyperlinks
InterCall Use the Collaboration Selection Tool to identify the right collaboration solution to use based on your upcoming
• Oracle’s audio conferencing meeting requirements
solution Checkout the Headset Selection Tool to help you selecting the most appropriate headset or speakerphone for
• Dial **700 from your desk your requirements
phone or Jabber Desktop The Single Number Reach enables you to have your Oracle telephone number simultaneously route calls to your
• MobileMeet is the mobile app Cisco phone & mobile phone
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Mobile Device Setup,
Best Practices
& Data Protection
Copyright © 2017,
Mobile Device Setup, Best Practices & Data Protection
Visit the MyMobile page for information to secure your mobile device, perform regular backups, connect to
VPN, review the security standards, access the internal mobile apps catalog, Procurement, corporate mobile
policies, and more.
 Enterprise Mobility Management (EMM)  Configure iPhones/iPads (iOS) to sync Beehive

 Enroll your Apple or Android devices in EMM to Mail & Calendar
more securely conduct business from your mobile ̶ Enroll your Apple device in EMM for automatic
device and for exclusive access to Oracle configuration of email and calendar
productivity tools and apps. Get Started here ̶ Sync contacts on iOS devices using SyncML Lite which
can be downloaded from the Oracle App Catalog
 Oracle Apps
̶ Enroll your Apple or Android device in EMM for  SyncML Pro - The recommended solution to sync
exclusive access to the Oracle App Catalog Beehive Calendar & Contacts to Android devices
̶ Enroll your Android device in EMM for exclusive access
to the Oracle App Catalog where you will find the
 Lost/Stolen Device? SyncML Pro app
̶ Configure your Android device for email access
̶ Steps to take to secure your personal and
corporate data when your device is lost/stolen
Copyright
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Printing at Oracle
Copyright © 2017,
Installing Shared Network Printers
 To install any Oracle network printer in

any Oracle location at any time, follow
these instructions:
1. Identify the nearest printer name

(all printers are labelled)
2. Go to printers.oraclecorp.com
3. Select your Region then your
Location
4. Install the relevant printer driver
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My.Oracle.com
Copyright © 2017,
My.Oracle.com
 Is your gateway to all of Oracle’s internal web
pages
 Default homepage in your browser
 Your resource for news and internal information
 Top toolbar gives access to:
– Employee Tools (MyDesktop, Self-Service Apps, etc.)
– Lines of Business (LOB) pages (e.g. Global IT)
– Products and Services pages
 Search box where you can search:
 The current site  My Oracle
 All Oracle’s intranet  Sales
 Discussions  People (first/Last Name, User ID,
last 4 phone number digits)
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Useful Links
Copyright © 2017,
Useful Links
 The Global IT Information Kit
– A compact version of the IT Orientation, for helpful links to IT related services
 Oracle Identity Management (OIM) (oim.oraclecorp.com)
– For requesting & managing accounts, like VPN
 MyHelp (myhelp.oracle.com)
– To get help with IT issues
 LearnIT (learnIT.oraclecorp.com)
– Training modules on many IT topics, solutions and service offerings
 MyIT (myit.oraclecorp.com)
– Discover available services & discuss issues over IT forums
 HR New Employee site (newhire.oraclecorp.com)
– First stop shop for all new employees needed info and checklists
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Useful Links (cont’d)
 InterCall
– Oracle’s audio conferencing solution
 MyDesktop (MyDesktop.oraclecorp.com)
 WebEx (MyOracle.WebEx.com)
 Video Conferencing (video.oraclecorp.com)
 OTube (OTube.oracle.com)
 Oracle Social Network (socialnetwork.oracle.com)
 My.Oracle (my.oracle.com)
 Global software compliance policy (Policies | Information: Finding Software)
 Computer Selection Tool (for managers to view current available computer models and
learn how to order the best computer for new employees (Overview | Demo))
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New Employee IT Orientation

Account SSO VPN Telephone InterCall Cisco WebEx

Global IT – Live Chat

Global IT - New Employee Phone Support Oracle MyHelp 1

or Global IT - New Employee Live Chat Self-Support Tools 2

or Oracle MyHelp The Oracle Global Service Desk 3

 Note the ticket number for reference, if your issue is

 The Global IT New Employee Live Chat direct

or a relevant Submit Ticket Global IT – Live Chat

help resolving an issue

– MyHelp remains the single front end for you to

with preventing similar issues in the future

Services Forums Current Status

Stay tuned for communications about these initiatives...

 Portal specifically for new employees

* Might need VPN to function properly in some countries

 MyDesktop sends monthly Compliance and Risk alerts to employees and

* For MS Office License:

 McAfee Endpoint Security Suite, installed with

web browser*  To know how to configure

Oracle Social Network (OSN) at – OTube.oracle.com is Oracle’s

 Enterprise Mobility Management (EMM)  Configure iPhones/iPads (iOS) to sync Beehive

 To install any Oracle network printer in

1. Identify the nearest printer name

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