LAUREN HEUVEL

Ottawa, ON

heuvel.lauren@gmail.com

(613) 362-2687

WORK EXPERIENCE

Human Resource Administrator

Canadian Armed Forces
April 2017 to Present
- Naval Reserves 
• Successfully completed multiple trades courses as well as professional developement sertification 
• Proficeint in the use of all software including HRG, Gaurdian, RPSR, and Monitor Mas 
• Provided all administrative support to operations and personnel; including maintaining payroll accounting, personnel
records, a central registry and administering all benefits 
• Ensured that all tasks and assignments are prioritized appropriately and completed within the specified time line 
• Participated in multiple unit events such as recruitment nights, training exercises and ceremonies

Pre Board Screening Officer

CATSA/GardaWorld - Ottawa, ON
May 2018 to June 2019
· Adept at usuing all passenger screening technology including xray, metal detection and chemical testing  
· Participated and passed continuous training and testing procedures run by management and consulting companies, this
included in class and live line situations 
· Ensured the highest level of security to aviation and YOW International Airport by working closely with local police, CBSA
and US customs 
· Screened passengers using technology such as walk through and hand held metal detectors, as well as physical searchs
of baggages and passengers 
· Provided excellent customer service to all passengers  

Café Manager
Good Earth Café - Ottawa, ON
May 2017 to June 2018
• Responsible for all daily sales and cash out reports, bank deposits and month end sales reports 
• Completed all café supply responbilities, including ordering, inventory and cost monitoring 
• Managed all staffing schedules, hiring and training procedures 
• Fostered relationships with vendors, suppliers and regular customers to help raise sale and reduce costs 
• Ensured that optimal customer service standards were being met while promoting café sales

Front of House/Banquet Manager

Schnitzel's European Flavours - Cornwall, ON
April 2015 to August 2016
• Responsible for all daily sales and cash out reports, bank deposits and month end sales reports 
• Booked reservations for large parties in banquet room. This included menu, decoration and entertainment planning, as
well as meeting with clients and creating banquet contracts 
• Managed all areas of the restaurant such as customer relations, vendor relations, inventory control, and meeting sales
goals 
• Hired and trained new staff for various departments according to skills required, defined their responsibilities and
restaurant work ethics

Bar Manager/Bartender
Boston Pizza
April 2014 to July 2015
• Communicated effectively to customers over the phone and in person, while helping to create the best restaurant
experience for the customer 
• Helped plan and implement specials events, including creating marketing materials, social media exposure and
participating in monthly sales meetings 
• Completed weekly bar inventory, liquor and beer ordering

Banquet Captain
Royal Canadian Yacht Club
May 2013 to September 2013
• Assisted in the supervision of all events, ensuring smooth operations so that members and their guests enjoyed superior
food and beverage service in a professional, well-kept environment as per established Club policies and procedures 
• Monitored and ensured proper standards of appointed section, checked for quality and cleanliness to designated F&B
standards for all items 
• Participated in opening/closings, setups and breakdowns and ensure overall room ambiance, cleanliness, appropriate
setting and presentation

Resident Assistant
Humber College Residence
August 2012 to April 2013
• Created, planned, and implemented educational, social, and recreational programs 
• Managed various administrative duties including maintenance requests, incident reports, and room checks 
• Acted as a liaison between residents and Department of Residence Life 
• Received training on how to deal with sensitive situations

EDUCATION

Tourism and Hospitality Management: Business Applications in Event Planning and Business
Management
Humber Institute of Technology and Advanced Learning - Toronto, ON
September 2011 to April 2013
 SKILLS

Customer Service (6 years), MS Office (5 years), Management (3 years), Human Resources (3 years), Sales
Management (3 years)

MILITARY SERVICE

Branch: Naval Reserves

Service Country: Canada
Rank: LS
April 2017 to Present

CERTIFICATIONS AND LICENSES

First Aid & CPR Level C

May 2019 to May 2022

ADDITIONAL INFORMATION

SKILLS / QUALIFICATIONS 
 
• Ability to work well in a teamwork environment as well as individually 
• Strong customer service background 
• Excellent organizational and time management skills 
• Strong interpersonal and communication skills 
• Proficient in all basic computer programs including MS Office 
• Strong multitasking skills and ability to meet deadlines