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Successful in helping students develop strong literacy, numeracy, social and learning skills. Special education training
Student-centric instructor, academic facilitator and motivational coach. Competent at Experience with universal design learning (UDL)
05/2015
The Safariland Group - Customer Service Representative II Azusa Pacific University
Ontario, CA Azusa, CA
02/2012 - 08/2019 Bachelor of Science: Organizational
Drove departmental performance and achievement of service levels through focused Leadership
team operational reviews, structured coaching and managing to enterprise targets
Created an in-depth training manual for all employees Azusa Pacific University (In process)
Trained new hires to perform cross-training exercises with experienced workers Azusa, CA
Planned corporate annual summer and holiday events, including team building-based Master of Arts: Learning and Technology
training initiatives Multiple Subject Credential
Created and implemented an order entry procedure to establish norms for data entry
Executed cross-training throughout different areas of the customer service department
Actively participated in weekly staff development meetings
Translated various site meetings from English to Spanish
Directed corporate holiday events
Data Entry
Liaised with customers, management and sales team to better understand customer needs
and recommend appropriate solutions
Trained and mentored numerous new personnel hired to fulfill call center representative
roles
Managed large amounts of inbound and outbound calls in both English and Spanish in a
timely manner
Volunteer Work