11/6/2019 Windows 10 not detecting my seagate 1 TB external hard disk - Microsoft Community

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NA nagarajuepuru Created on November 30, 2015  Question Info

Windows 10 not detecting my

Last updated
seagate 1 TB external hard disk November 6, 2019

I have bought a new lenovo laptop with windows 10 and tried Views 8,742
connecting my 1 TB Seagate external hard disk but unable to view
my files. I have lot of data important in it. Can some one please Applies to:
help to resolve the issue. Tried searching over net and observed so
many are facing the same problem.  Windows 10 /

One other observation is the same windows 10 is able to detect my Files, folders, &

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4 GB thumb drive which surprised me a lot which means windows storage
10 not able handle huge data ?? / PC

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I have the same question (210) 

Replies (3) 

A. User
Replied on November 30, 2015 

Hi Nagraju,

Thank you for posting in Microsoft Community.

Run the Hardware troubleshooter and check.
 Follow the steps to run the troubleshooter:
 a. Press Windows key + W to search Settings.
 b. Type “Troubleshoot” without quotes and click on
Troubleshooting in the results displayed on the left
side of the screen
https://answers.microsoft.com/en-us/windows/forum/windows_10-files/windows-10-not-detecting-my-seagate-1-tb-external/4e356e74-c668-4921-8668… 1/4
11/6/2019 Windows 10 not detecting my seagate 1 TB external hard disk - Microsoft Community
side of the screen.
 c. In the new window, click Hardware and Sound.
 d. In the list of options, click on Hardware and
Devices.
 e. Click Next and follow the on-screen instructions.

Let us know if this helps.

3 people were helped by this reply ·

Did this solve your problem? Yes No

NA
nagarajuepuru
Replied on December 1, 2015 

In reply to A. User's post on November

30, 2015

Hi Akheel,

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I have tried troubleshooting following your steps but
no luck. :(
Kindly please help. I have tried searching for a solution
over net but no one provided a solution. Request you
to provide solution ASAP for windows 10 to detect
external hard disks with more memory.

Did this solve your problem? Yes No

Billion Debbarma
Replied on December 15, 2015 

In reply to nagarajuepuru's post on

December 1, 2015

Hi, 

Thank you for coming back to us with the status.

To understand the issue better, I would like to know

what exactly happen when you try to open the file?

Let’s try simple steps and check if this helps I would

https://answers.microsoft.com/en-us/windows/forum/windows_10-files/windows-10-not-detecting-my-seagate-1-tb-external/4e356e74-c668-4921-8668… 2/4
11/6/2019 Windows 10 not detecting my seagate 1 TB external hard disk - Microsoft Community
Let s try simple steps and check if this helps. I would
recommend you to connect the external hard disk on
different computer and check if you are able to open
the files.

I also, suggest you to go to the Disk Management and

check if the drive are detecting on the system.
Press Windows + R and type diskmgmt.msc on the
box and hit Enter.

Method 1.
For now, I suggest you to go to device manager and
update Seagate driver and check.
1. Press Windows key + X and select Device
Manager.
2. Click on Universal Serial Bus to expand, right click
on the Seagate device and click on Update. 
If the issue still persist, you can try the below method.

Method 2.
I suggest you to connect the SD card to the system
and run check disk on the hard drive to see if there are

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any corruptions.  Follow the below steps: 
1. Press Windows key + X, click Command Prompt
(Admin). 
2. In the Command Prompt, type the following
command, and then press ENTER:  
chkdsk /f 
Disclaimer: While performing check disk on the hard
drive, if any bad sectors are found then check disk will
try to repair that sector. Any data available on a bad
sector might be lost. Once Check Disk completes, boot
the computer and then check.

Hope this helps. Keep posting us with status we will be

glad to help you.

4 people were helped by this reply ·

Did this solve your problem? Yes No

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11/6/2019 Windows 10 not detecting my seagate 1 TB external hard disk - Microsoft Community

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