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ENet™ - Frequently Asked Questions

INDEX

INSTALLATION & COMPATIBILITY


Browser/Operating Systems for ENet
Browser setting for ENet

DIGITAL CERTIFICATE
Error message: Signature Verification Failure
: Authentication Parameter(S) Mismatch
Renewal of a Digital Certificate

LOGIN TO ENET
Error message: Login Details Mismatch
Reset Password for ENet
Error message: Invalid Login Credentials
: Password Reset Request – Unsuccessful Kindly log on to “EPAYMENTS” site to reset password
: Password Failures Have Exceeded The Password retries
: User ID/ Domain ID has Expired due to Inactivity

BULK UPLOAD
Convert MS-Excel file in-to a FLAT file (ACSII) which can be uploaded in ENet
Check whether uploaded file has been rejected by the System
Reason for rejection/s in uploaded file
Error message: Uploaded file is not in ASCII format
: File Not Found
: File Name Is Incorrect
: Beneficiary Code Not Mapped
: Improper File Name Remove “ and ? and -
Identify rejections from upload of Salary/Broker Payment
Check whether File has been uploaded successfully
Check content of the Salary/Broker Payment file

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ENet™ - Frequently Asked Questions
BENEFICIARY MANAGEMENT
Beneficiary Validation option available on ENet
On-line Addition of Beneficiary
Prepare file for Corp Bene Upload
Check if Corp Bene addition has been successfully uploaded & executed

TRANSACTIONS ON ENET
Check if On-Screen transaction has been executed successfully
Various Stages/Status of transactions for Transaction Level Authorization & On-Screen transactions
Various stages/status of transactions for file level upload & authorization
System is displaying different value in “Total Insts” column

AUTHORIZATION ON ENET
Transaction not appearing for authorization
Status of payment did not change even after successful authorization
Transaction amount has not been debited

REVERSE FILE
Download reverse-file from the system

GOVERNMENT TRANSACTIONS
Download A TDS or Service Tax-Challan
Download EPF / State Tax Challan
User gets an error message: "Not A Valid User For External Payments" while doing Tax Payment from NSDL
Tax transaction has been executed with erroneous details - process for reversal of the same

ACCOUNT STATEMENT
Download “Consolidated Statement” from the system
Error message: “Unable To Download Downloadfile.Jsp From Corporate.Hdfcbank.Com”

MISCELLANEOUS
Getting email with subject “Enet User Expiry”
Not receiving emails from various ENet units of HDFC Bank

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ENet™ - Frequently Asked Questions
INSTALLATION & COMPATIBILITY

Browser/Operating Systems for ENet:

For Desktop Computers / Laptop: With Digital certificate as 2nd Factor Authentication

List of Operating Systems (OS) List of Browsers


Windows 7, 8 & 8.1 Internet Explorer Version from 6 up to 11
MAC OS version up to 10.10 Mozilla Firefox Version 11 up to 32
Safari Version from 6 up to 8 for MAC Operating System
Google Chrome* - Only for EASYVIEW access
*Google Chrome users can opt for Vasco Token as 2nd Factor for Authentication for transacting online.

For ENet on Mobile: Below operating Systems are compatible for operating on ENet with Vasco Token as 2nd
Factor authentication.

List of Operating Systems (OS) List of Browsers


Blackberry up to V10 RIM
Android up to V 4.2 Internet Explorer & Google Chrome
I-Phone up to Version 8 Safari

Change browser setting to make it compatible to ENet:

1. Log On to https://ca.hdfcbank.com/hdfc.html
2. Select option: Certificate Utilities > Browser Utilities
3. Run “Download Here(Direct EXE) & follow steps as shown in below image
4. In similar way, setting for other Browsers – Safari/Firefox can be installed

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ENet™ - Frequently Asked Questions

DIGITAL CERTIFICATE

What to do if user gets an error message:

1) Signature Verification Failure?

if the user selects Digital Certificate of any other user stored on same PC, this error message gets populated to
the user. User is required to select correct digital certificate for a successful login.

2) Authentication Parameter(S) Mismatch?

After a successful session, if user attempts to login using other user ID, this error will be populated on the
screen. Please close the browser & reopen browser for a new session.

Renewal of a Digital Certificate

User will have to register online for new certificate using URL : https://ca.hdfcbank.com/index.html , Option :
“Upload CSR”. User will be required to provide all the correct details in the registration details as per Bank’s
record. After successful verification at Bank’s end, user will receive link for installation of new certificate on
registered email ID.

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ENet™ - Frequently Asked Questions

LOGIN

Error message: Login Details Mismatch:

This is because of incorrect password used at the time of login. Request you to,
 login with correct password OR
 Reset the password using Forgotten my password option as shown below.

Reset Login Password

In case user has forgotten password, re-generate password using Forgot Password facility available on login
screen.

 User to click “Forgot Password” link


 System redirects user to next page where user has to enter Domain ID, User id and Registered Email Id.

On clicking on “Password Reset”, system triggers an e-mail with auto generated password on registered email ID
of the user.

What to do if user gets an error message:

1) Invalid Login Credentials

This is because of incorrect User ID/ Domain ID entered at the time of login. Request you to login with correct
details. User can get the details by sending email request to Enetsetp.mum@hdfcbank.com /
enetopsmumbai@hdfcbank.com from registered email Ids along account information requesting for the details.
In case for any further clarifications, kindly contact your ENet Coordinator for the same.

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ENet™ - Frequently Asked Questions

2) Password Reset Request – Unsuccessful Kindly log on to “EPAYMENTS” site to reset password

This error message is displayed when the user (having transaction rights) attempts to reset password using
EASYVIEW option instead of EPAYMENTS module.

3) Password Failures Have Exceeded the Password Retries

User has provided incorrect password and retry count has exceeded maximum limit of 5 times hence it ID has
been de-activated. User has to get the id unlocked/activated by sending email request to
Enetsetp.mum@hdfcbank.com / enetopsmumbai@hdfcbank.com from registered email Ids along with User ID &
Domain ID details.

4) User ID/ Domain ID has Expired due to Inactivity

User has not accessed the ENet Banking system for 120 days hence User ID has been de-activated by the system.
User has to get the id unlocked/activated by sending email request to enetopsmumbai@hdfcbank.com from
registered email Ids along with User ID & Domain ID details.

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ENet™ - Frequently Asked Questions
BULK UPLOAD PROCESS

Convert MS-Excel file in-to a FLAT ( upload-able) file (ACSII)

If data has been stored in an Excel file, same can be converted in to text file which can be uploaded by following
steps as mentioned below.

1. Open the excel file having the data ( All columns in Text Format )

2. Use option Save as & Select option in sequence as shown in below image.

3. Kindly ensure that file is saved without file extension as “csv”. You can make the changes as shown
below.

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ENet™ - Frequently Asked Questions

4. If file extension is not visible for edit. Folder settings are required to be changed as shown below.

PLEASE NOTE THAT ABOVE IS A GENERIC DEMO, FILE FORMAT MAY VARY AS PER THE PRODUCT ACTIVATED
FOR A CUSTOMER.

Check Whether uploaded file has been rejected by the System

You may check the status of the uploaded file in “File Level View “option available under Cash Management
Services > Disbursement Menu.

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ENet™ - Frequently Asked Questions

File Status “VF” stands for “Verification Failure”. File uploaded in ENet passes through different validation and if
any of the validation fails then system updates file status as “VF”. To know validation failure, user can download
error file as shown below.

Kindly open the downloaded file using “Notepad “application to refer rejection reason/s.

Reason for rejection/s in uploaded file

To know reason for rejections, please follow below mentioned steps.

1. Download the rejection file (as explained in above question) and open in notepad as explained above.

2. Format file to word wrap for viewing complete details in single view.

3. Error will be mentioned in the file as shown below.

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ENet™ - Frequently Asked Questions
4. In case error file is Blank : This error could be due to following reasons :

 Incorrect payment type (Option available on upload screen) selected while uploading the file.
Please select correct payment type while uploading the file
 Encryption is enabled in the set-up but file has been uploaded without encryption. In such case,
kindly contact your ENet Coordinator for further clarification on the same.

What to do if user gets an error message:

1) Uploaded file is not in ascii format ?

This error could be due to Junk characters in the upload file. In case for any further clarifications, kindly check
the upload file and re-upload ensuring no Junk characters are included in the upload file.

2) File Not Found?

This error can be resolved by modifying browser setting – Go to Tools > Internet Options >Security (Internet
zone) > Custom Level > Include local directory path when uploading files to a server (Miscellaneous section) >
Select Enable .Click OK. As shown in below image.

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ENet™ - Frequently Asked Questions

3) File Name Is Incorrect?

File name has to be in the format: CLIENTCODEDDMM.001 wherein:

CLIENTCODE It is a code which you need to select from dropdown while uploading the file

DDMM Upload date in DDMM format. Example : 1412 if uploaded on 14th December 2015
“.“ Dot is a Mandatory field in the file format

001 Running serial No. for file uploaded on ENet for the day under specific client code

4) Beneficiary Code Not Mapped?

It suggests that beneficiary validation is mandatory in your setup and Beneficiary code / account number
provided in the file has not been mapped in the system.

5) Improper File Name Remove “ and ? and -

This error message is triggered when file path wherein file for upload has been stored contains special
characters as shown in below image.

In the above case, upload file (CLIENTCODEDDMMYY.NNN) has been stored at C:\Documents\New
folder\NEFT-RTG-IFT & Folder Name NEFT-RTG-IFT contains special character “-“ and hence user is not
able to upload the file.

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ENet™ - Frequently Asked Questions
Identify rejections from upload of Salary/Broker Payment file

Details of Salary / Broker files cannot be viewed at transaction level. User can view status of individual
transaction by downloading Reverse File from screen “File Level View” which will be available after
authorization is completed. Status of the File should be either Executed or Rejected

Steps to download Reverse file are: Cash Management Services > File Level View > Select search
criteria > Select File > Click on Download > Save

Check whether file has been uploaded successfully

User can use option “File Level View” and search payment using search criteria and click on View. On clicking
View, the list of payments matching to the search criteria will be displayed. It will display the status of uploaded
files on screen. If status is showing as (PA / VP)* having all the records such as Total Insts & Amount is updated.
It indicates that file has been successfully accepted by the system.

*PA : Pending for Authorization


*VP : Verification Pending : Client has opted for verification step while filling up the form for the setup.

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ENet™ - Frequently Asked Questions
Check content of the Salary/Broker Payment file

Only Authorizer can view the file uploaded by the inputter by downloading control file. User can download the
file from Cash Management Services >> Disbursement >> File Level Authorization option. User has to select the
single file and download the file using Download ControlFile option as shown in below image. File has to be
opened using notepad for viewing the details.

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ENet™ - Frequently Asked Questions
BENEFICIARY (BENE) MANAGEMENT

Beneficiary Validation option available on ENet

Beneficiary validation can be opted at the time of setup or by providing a separate letter signed by
authorized signatories. By opting this option, system will validate every transaction with Beneficiary
details maintained in the system and file will be rejected (After Final Authorization) in case of any
validation mismatch.

Online addition of Beneficiary

In ENet, Beneficiary can be added Online. Addition of Corp Beneficiary is mandatory for transactions
within HDFC Bank accounts. Addition of beneficiary is an optional facility for NEFT & RTGS
transactions.

In ENet, Beneficiary can be added On-Screen as well as Bulk file can be uploaded in the system.
Beneficiary (On-Screen / Bulk Upload) has to be authorized by 1st or/and by 2nd authorizers as per
authorization matrix. Once successfully authorized, beneficiary having account with HDFC Bank will be
available after sometime. Beneficiaries for other bank account can be viewed instantly.

Beneficiaries added via On-Screen methodology are available for the bulk upload payment files & vice
versa. In other words if beneficiaries are added via On-Screen / Bulk Upload, payments can be done via
Fund Transfers Tab & Cash Management Services as well.

On-Screen option:

Option is available on-the-screen for addition of Corp Bene as shown in below image.

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ENet™ - Frequently Asked Questions
Bulk Upload option:

Inputter can upload file for additional of Beneficiaries as shown in below image

Prepare file for Corp Bene Upload

Below is the file format for uploading Corporate Beneficiaries

Sr. No. 1 2 3 4 5 6 7 8 9 10 11
Beneficiary Bene Payment Bene Bene Bene Email Mobile
Field's Name City State PinCode
Code Name Type Add 1 Add 2 Add 3 ID Number
Mandatory /
M M M M M O O O O O O
Optional
Cont…
Sr. No. 12 13 14 15 16 17
Bene Bank Branch Credit Transaction
Field's Name IFSC Flag (Add/Modify/Disable)
Name Name Account Limit
Mandatory /
M O O M O M
Optional

Please note following points while processing bulk upload for Corp Bene:

 Do not include header in the file format.


 Last field titled as “Flag” can have input as A / M or D only which means Add/Modify/Disable in the same
order.
 Please ensure that file type is CSV (Comma Delimited). Save the excel file without header with naming
convention as "BENDDMMYY.NNN" Eg, "BEN280115.001"
 Flat file has to be uploaded in system. For converting file to flat file, please refer FAQ: Convert MS-Excel
file in-to a FLAT file (ASCII) which can be uploaded on ENet.
 If same beneficiary is to be added for both transactions types NEFT & RTGS, please process it twice with
applicable payment type.

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ENet™ - Frequently Asked Questions
Check if Beneficiary addition file has been successfully uploaded & Executed

Inputter can check the successful addition of Corp Bene using Online Option: Administration >> Corp Bene >>
Upload Summary.

In case of any error in uploaded file, same can be viewed by downloading error file from this option. To view the
error, file to be opened in notepad.

You can check successful addition of Bene using option: Administration >> Corp Bene >> Review as shown in
below image.

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ENet™ - Frequently Asked Questions

TRANSACTIONS ON ENET

Check if On-Screen transaction has been executed successfully

Once user has successfully authorized payment, user can access option “Fund Transfer - View” and search
payment using search criteria and click on View. List of payments matching to the search criteria will be
displayed on the screen as shown below

Fund Transfers > View > Select search criteria > View > check in ‘Status’ field.

Once the status has been updated as “E”, it indicates that transaction/file has been successfully executed at
Bank’s end. “R” denotes that transactions have been rejected by the bank. It could be mainly due to
“Insufficient Funds” in the debit account. For rejected transactions, you can click on hyperlink on “Company
Name” to find out the complete details.

Various Stages/Status of transactions for On-Screen transactions / Transaction Level Authorization:

You may check status of transactions using following option available on ENet.

P : Transaction has been successfully updated, pending for First Level Authorization.

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ENet™ - Frequently Asked Questions
H : Authorizer has held the transaction before executing the authorization step.
F : Transaction has been Successfully Authorized, pending for First Level Authorization

A : Transaction has been successfully authorized. Transaction will remain in the stage for the
following reasons:
 If transaction has been authorized after cut-off timing
 If transaction is future value dated transaction
 If transaction is amounting to Rs. 1 crore & Above And has been authorized after 4 pm
 Client has opted for confirmation stage

X : Authorizer has parked the transaction before confirmation stage & it will not be released for
confirmation unless it is un-parked.

C (or) U: Transaction has been confirmed & under process at Bank’s end

E : Transaction has been successfully executed at Bank’s end

R : Transaction has been rejected by the Bank, please select the record and download the report
to check reason for the Rejection

Other Intermediary Stages: These are system intermediary stages, system is performing validations.
Please check again after sometime for the correct transaction status.

Z : After 1st level Authorization


Y : 2nd level Authorization
I : After confirmation

Various stages/status of transactions for file level Upload & authorization

VF : File upload has failed. Kindly select the record and download the report to check reason for
the failure.

VP : File has been successfully verified, pending for 1st Level Authorization.

PA : File has been successfully uploaded, pending for 1nd Level Authorization

PS : File has been successfully authorized by 1st Authorizer & pending for 2 nd level authorization

TA : File has been successfully authorized. File will remain in the stage for the following reasons:
 If file has been authorized after cut-off timing
 File contains transactions with future value dated transaction
 Client has opted for confirmation stage
 File has been authorized at transaction level.

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ENet™ - Frequently Asked Questions

UP : File has been successfully authorized & is under process at Bank’s end

E : File has been successfully executed at Bank’s end & reverse file is available for download

R : File has been rejected by the Bank, please select the record and download the report to check
reason for the Rejection

Other Intermediary Stages: These are system intermediary stages, system is performing validations.
Please check again after sometime for the correct transaction status.

PV : After successful file upload


Q[or]N : After 1st level Authorization
G/AP/O: After 2nd level Authorization

System is displaying different value in “Total Insts” column

System displays number of transactions pending for authorization in column “Total Insts”. Total no of
transaction in uploaded file will be available in column “Total Upload Txn”. If there are any rejections in
file, number of transactions rejected can be viewed in “Upload Reject Txn”

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ENet™ - Frequently Asked Questions
AUTHORIZATION ON ENET

Transaction not appearing for authorization:

This can be mainly due to the following reasons –


1. “Search criteria” does not match with the details of the payment like incorrect company name, incorrect
status or incorrect date range
2. Authorizer does not have necessary access rights
3. Account is not mapped for authorizing the payments.
4. File uploaded contains future dated transaction hence in search criteria, you may select longer date
range “Activation Date / Computed / Value “ field for getting the record for authorization.

Status of payment did not change even after successful authorization:

In case authorization fails, status of the payment remains unchanged. User can view the authorization failure
reason by clicking on hyperlink available on the ‘Status’ of the transaction.

Transaction amount has not been debited:

Account will get debited once the transaction status is ‘E’ – Executed, therefore check for the status of
transaction, if not in ‘E’ status then it could be due to the following reasons –
1. Authorization / Confirmation process are not completed successfully.
2. If payment is under ‘AP’ – Authorization in Process or ‘UP’ – Under Process, then check the value date of
the transaction.
3. Transactions initiated with a Future Value dated and will get processed on the provided value date.
4. Transactions might have got authorized after the Cut-off and same will get processed on the next
working day. Please check the cut-off timing available under View screen

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ENet™ - Frequently Asked Questions
REVERSE FILE

Download reverse-file from the system:

Reverse file can be downloaded from the system on successful execution of transactions (i.e. Stage/Status: E).
Please select Transaction Level View > Status as “Executed “

You may click on the hyperlink available on “Pay Doc No“ to view the details on-screen OR you can download
the reverse file by selecting the record/s and downloading the reverse file by using “ReverseFileDownload”
option.

Downloaded file will be saved as ZIP file on your computer. Reversal file has to be extracted from ZIP and
opened with notepad to view the details.

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ENet™ - Frequently Asked Questions
GOVERNMENT TRANSACTIONS

Download A TDS or Service Tax-Challan:

To view Challan for Service / TDS Tax, user needs to follow steps: Fund Transfers > View > Click on “Company
Name”

Click on Acknowledgment >

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ENet™ - Frequently Asked Questions
Print / PDF Download.from following page >

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ENet™ - Frequently Asked Questions
Download EPF / State Tax Challan:

You may download the challans for EPF, payment towards state taxes from the official website of the the
respective authority.

User gets an error message: "Not A Valid User for External Payments" while doing Tax Payment from
NSDL

This is because user is logging with Authorizer’s login Id. One has to initiate Tax payment from Initiator’s login id
only.

Tax transaction has been executed with erroneous details. What is the process for reversal of the
same

Once payment is processed, bank is not authorized to make any corrections in on-line transactions. Taxpayer has
to contact their concerned Assessing Officer (AO) of the Income Tax Department (ITD).

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ENet™ - Frequently Asked Questions
ACCOUNT STATEMENT

Download “Consolidated Statement” from the system

Under “Consolidated Download” option, User has to select the required date range and click on “Download”
button after which system will display message, as shown in below screen.
User need to download the statement from Message Center - Inbox option.

Message Center > Inbox > Message From > Click on File Name > Save

What to do if user gets an error message: “Unable to Download Downloadfile.Jsp from


Corporate.Hdfcbank.Com”?

This is because statement has been downloaded from EPAYMENTS site and not from EASYVIEW. Kindly login to
EASYVIEW site and download the statement.

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ENet™ - Frequently Asked Questions

MISCELLANEOUS QUERIES

Why am I getting email with subject “ENet User Expiry”?

This is an email alert (As shown in below image) to users that they have not accessed ENet platform
from long time and it will get de-activated in case it is not accessed immediately. User is requested to
login into ENet and avoid the de-activation.

Why am I not getting mails from various ENet units of HDFC Bank?

There could be instances wherein Emails from ENet Operations, Set-up, & Support unit could get
classified as spam in your email inbox. Password for reset request could also get classified as spam.
You may add their email IDs to your email address book to avoid such instances in future. If everything
is in order, you may check email ID registered with the Bank for communication on ENet.

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