KPMG helps you Get More

from your ServiceNow investment

Companies today face numerous service
management (SM) dilemmas. They navigate a
complex web of customized legacy IT service
management (ITSM) solutions, which should be
updated to support a modern mobile enterprise.
Should companies start over with traditional on-
premise solutions or leverage the time to value,
flexibility, and scalability of as-a-service delivery
models? For many, the choice is clear.
Leading organizations understand that their ITSM capabilities
must transform to meet increasing levels of complexity in their
service delivery models. Of course, Cloud is also changing the way
technology is delivered to the business. KPMG LLP (KPMG) utilizes
the ServiceNow platform to help enterprises find and sustain value
from their IT spending.

KPMG helps companies Get More from their ServiceNow

investments through:
• ITSM Process Transformation
• Service Integration
• Organizational Change Management
• IT Business Management.
What is the objective of the alliance?
ServiceNow’s leading SM technology platform complements
KPMG’s recognized capabilities in aligning IT to business needs
across all phases of an initiative’s life-cycle: planning, process design,
implementation, and deployment, including organizational change
management and continuous improvement programs.
The ServiceNow-KPMG alliance brings together leading ITSM, and
SaaS technology of ServiceNow with the IT transformation, ITSM,
and risk management competencies of KPMG. Together we deliver
broad solutions, tailored to meet our clients’ needs. We offer complete
delivery of effective solutions that are flexible enough to meet clients’
changing requirements, as well as deep industry knowledge, two
strong global brands, and a powerful suite of joint services.
KPMG provides complementary capabilities and services that our
customers require to successfully transform their IT enterprise.
The deep specialization and broad transformation capabilities that
KPMG brings to this alliance will enable adopters of the ServiceNow
technology platform to realize fast return on investment, and high
quality, less risky and less expensive outcomes.
KPMG’s ITSM strengths
KPMG’s IT Service Management practice helps clients transform their
enterprise ITSM capability to improve value, increase agility, and create
sustainable business performance. We offer:
Experience and thought leadership
• A team of dedicated ITIL, COBIT, and ITSM Tools certified
practitioners that delivers IT management solutions to global
Fortune 100 companies and others for over a decade.
• Through continuous R&D and industry relationships, we bring next
generation IT Management solutions to our clients.
• We define our program goals, critical success factors and approach
based on our experience with existing practices, developing target
states, defining actionable roadmaps, and developing business
justifications for global clients across industries.
A well-established approach
• Our carefully crafted approach builds, delivers, and enables a range
of IT management services for our clients that leverages our change
management capabilities and client experiences to “culturalize” IT
management.
• We successfully integrate full-breadth ITSM solutions across
multiple layers of technology and infrastructure, and bring leading
solutions to the most difficult ITSM areas, including multi-supplier
integrator, configuration management, and release management.

KPMG helps you Get More from your ServiceNow investment © 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the
KPMG network of independent member firms affiliated with KPMG International Cooperative
(“KPMG International”), a Swiss entity. All rights reserved. The KPMG name, logo and “cutting
through complexity” are registered trademarks or trademarks of KPMG International. NDPPS 210774
Demonstrated value
• Our compelling IT value propositions frame the role of IT and the business rationale for KPMG
IT change during major structural changes, such as M&A, deregulation, outsourcing and • Provides clients with deep industry
globalization. knowledge, experience, and a
powerful suite of joint services
• With extensive infrastructure experience, we help clients formulate investment plans to
balance urgency of need with expected value, and change readiness appropriate for current • Helps mitigate risk. KPMG
and future economic conditions. professionals are well versed in
regulatory issues that can pose
• Our IT transformation approach helps clients achieve better business performance.
considerable risks to large technology
By leveraging business metrics and diagnostics, we shift the IT debate from value
projects
preservation to value creation.
• Delivers efficient workflow and
Why KPMG and ServiceNow? solutions using a partnership-based
KPMG helps its clients cut through complexity to turn knowledge into value. In the business model
alliance with ServiceNow, KPMG will provide implementation services and process consulting
• Conveys strong familiarity with
for ServiceNow enterprise customers. This alliance unites ServiceNow’s new ITSM platform
ServiceNow’s methodologies,
with KPMG’s specialization in ITIL process design, process and technology integration, and
processes, procedures, techniques,
IT organizational change. By teaming with ServiceNow, KPMG can deliver complete ITSM
and resources.
transformation projects with added benefits of a SaaS-based platform. Together, we are better
able to deliver effective solutions, tailored to meet each client’s needs. We strive to offer the ServiceNow
right answer for the client through a more “effective” solution. • Leverages configuration services
Capabilities areas • Offers clients KPMG’s deep process
• Large scale ITSM transformation/new implementation experience on top of ServiceNow’s
• Optimization – Remediation of operational issues ITSM solution

• Multisupplier Integration Our clients

• Risk and regulatory controls • Achieve fast time to value of ITSM

• EquaSiis on ServiceNow platform – Supplier managed governance • Save money by using cost-effective
transformation toolkits and
• ServiceNow/Apptio integration – Financial management accelerators
• Reduce risk relating to complex
ITSM transformation
• Receive high-quality design
and deployment of an ITSM
implementation

Contact us
About KPMG About ServiceNow
KPMG, a leading provider of cloud- ServiceNow is a leading provider of Ross Rexer
enabled IT transformation solutions, is Cloud-based services that automate Opportunities in the Midwest, South,
a global network of professional firms enterprise IT operations. We focus on or Western United States
providing audit, tax and advisory services. transforming enterprise IT by automating T: 312-665-2075
KPMG operates in 152 countries and has and standardizing business processes and E: rrexer@kpmg.com
145,000 people working in member firms consolidating IT across the global enterprise.
around the world. At KPMG we try to create Organizations deploy our service to create Srirama Damaraju
sustainable, long-term economic growth, a single system of record for enterprise Opportunities in the East Coast
not just for our member firms and their IT, lower operational costs, and enhanced T: 973-912-4566
clients but for the broader society, too. efficiency. Additionally, our customers use E: srdamaraju@kpmg.com
We seek to be a good corporate citizen, our extensive platform to build custom
making a real difference to the communities applications for automating activities unique Bob Gleason
in which we operate. to their business requirements. Alliance Director
T: 973-912-4538
Some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates. E: rgleason@kpmg.com
Note: Certain aspects of the services described herein are not permissible for KPMG audit clients and their affiliates.

Copyright © 2012. ServiceNow. All rights reserved. ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow. For more information, please visit
© 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member www.kpmg.com/us/servicenow,
firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. The KPMG name, logo
or e-mail us at go-snowalliance@kpmg.com.
and “cutting through complexity” are registered trademarks or trademarks of KPMG International. NDPPS 210774