Quiz in Social Work Communication and Documentation

Topic: Communication.
1. It is the sending and receiving of messages between 2 or more persons.
2. What are the 3 characteristics of communication?
3. It is the process by which an idea is transferred from its source o a receiver with
the intent to change the latter’s behavior, as between the worker and the client.
4. Communication is derived from what Latin word.
5. Give 5 purposes of communication.
6. It is a purposeful set of activities focused on altering the problem situation of the
client.
7. Who are involved in the communication?
8. Give 3 purposes of communication in Social Work Profession.
9. What are the levers of communication.
10. It is level of communication in which a lot of barriers exist and happens at the
start of communication.
11. Level of communication where ideas and opinions are shared.
12. Level of communication where facts are shared.
13. Level of communication where emotions and feelings are expressed.
14. Level of communication wherein there is a sharing of totality of the person.
15. Give the 5 factors of Communication.
16. What are the 4 categories of Communication?
17. What are the 4 components of body language?
18. Uses eyebrows, eyes and lips in non verbal communication.
19. A whisper indicates what?
20. A loud voice indicates what?
21. When used adequately, this encourage feedback, shows involvement, reducing
distance and opens communication.
22. Indicated through moving and maintaining distance, holding body rigid, leaning
back and using inanimate objects.
23. It is very helpful while interacting with children or handicapped person.
24. What are the elements of communication?
25. What are the 3 aspects of context in which people communicate?
26. This aspect includes location, time, light, temperature, distance between
communicators and any seating arrangements.
27. This aspect pertains to the previous communication episodes that have occurred
affects the meanings currently being shared.
28. This aspect refers to the manner in which people perceive themselves as well as
how they communicate will affect the meaning that is shared.
29. The one who forms messages and attempt to communicate to others through
symbols.
30. The one who processes the messages sent and react to them both verbally and
non verbally.
31. This could be the agency social worker, the client or an outside agency.
32. Give the credibility needed to influence the audience according to Mercado.
33. Refers to person, group and population that is intended audience of
communication.
34. Give at least 3 guidelines of communication.
35. Refers to guidelines that we establish for conducting transactions.
36. What are the 3 elements of messages?
37. Refers to idea, and feelings communicated.
38. Refers to words, sounds or actions that represent meaning. It can be
communicated with both voice and body.
39. What are the 3 ways to convey meanings?
40. Refers to a route traveled by the message and the means of transportation.
41. What are the processes of communication?
42. The process of transforming ideas and feelings into symbols.
43. The process of transforming symbols and the accompanying non verbal cues into
ideas and feelings.
44. Occurs when person involved in a situation accurately perceives messages of
the person in which the messages are sent in a way that allows the receiver to
take action or respond to the sender in ways that facilitate the purpose of
communication.
45. What are the most common barriers?
46. A barrier which refers to distractions like background noise, poor lighting or an
environment which is too hot or cold can affect people’s concentration.
47. A barrier which refers to poor management, personal conflicts and personal
attitudes of individual or just resistance to change due to entrenched attitudes
and ideas.
48. These barriers result from individuals- personal, discomfort, caused for example
by ill health, poor eyesight or hearing difficulties.
49. A barrier which uses jargon, difficult or inappropriate words in communication can
prevent the recipients from understanding the message.
50. Refers to a problem confronting social workers in their communication wherein
two contradictory messages are received simultaneously or in close succession.
51. Refers to a problem confronting social workers in their communication client
wherein messages have little meaning on several possible messages for the
receiver.
52. Refers to words having different meanings to each person or they may have
professional jargon not understood by the other person involved in the
communication.
53. This causes distortion of the messages or confusion as to meaning.
54. Refers to the receiving of more messages than a receiver can interpret and
respond to at any one time.
55. Refers to the failure of the message sequence to follow expected or habitual
behavioral patterns.
56. The use of eye contact and patterns of speaking and listening which regulates
the communication of one party in the interchange are not known to used by or
are unacceptable to another party in the interchange.
57. Refers to any language perceives as negative and that occurs solely because of
differences in sex, race and national origin.
58. Refers to the rephrasing of the content od the client’s statement.
59. Rephrasing of the affective component of the message.
60. Refers to asking question designed to encourage a client become more explicit
and or to verify the worker’s understanding of what the client has said.
INTERVIEWING
1. The primary tool of social worker which is considered an art, technique that can
be improved and eventually be perfected primarily through continued practice.
2. A general purpose of social work interviews which is to make a case study report.
3. A general purpose of social work interviews which is to arrive at an appraisal.
4. A general purpose of social work interviews which is to effect change.
5. What are the essential conditions of good interviewing?
6. It is a type of social work interview which is designed to obtain background or life
history material related to the client’s personal or social problem and it seeks
both objective facts and subjective feelings or attitudes.
7. A type of social work Interview which is generally more focused in purpose than
informational interviews and questions are focused more in making specific
decisions involving human services.
8. A type of social work interview which help clients make changes or to change the
social environment to help clients function better or both.
9. What are the guides and steps in Social Work Interview?
10. It is letting of stream.
11. An act of paying attention.
12. The central method if interviewing.
13. Getting the meaning from the gathered data.
14. What are the 3 tasks in preparing for an interview?
15. It is anticipating the client’s need and feeling in the interview.
16. What are the 3 stages of an interview?
17. What are the 5 skills used by the social worker during interviews?
18. Thumping on the desks with fingers by facial expression.
19. Can indicate that a particular topic is painful, taboo or something the client
doesn’t want to discuss.
20. It is observing which ideas the client seems to associate with other ideas can
often give the worker indication of unspoken feelings.
21. When the client continues to bring up a subject it indicates that it is a subject of
importance to the client.
22. Clients may lack consistencies and may indicate his confusion, ambivalence or
his deep seated internal pressures of guilt feelings.
23. It is a type of question which is called for a specific answer to gain factual data.
24. One that enables the client to define, discuss or answer questions in a way they
choose. It also allows expression of feelings and gives the worker the client
perception of the subject at hand.
25. It is used when it us desirable for a client to continue to explore the subject at
hand.
26. It follows the lead of the client’s response.
27. The client is expected to answer in such a way to agree with the worker. It is not
a good form of questioning to use it because it blocks discussion and imposes
the workers ideas on the client.
28. A group of skills used by the worker to enable the action system to accomplish
the tasks necessary to reach the agreed upon objectives.
29. It means bringing up out into the open feelings, issues and disagreements.
30. What are the 3 characteristics of interpersonal relations?
31. The capacity to communicate with the worker who accepts and cares for the
client is expressed by openly receiving and recognizing the feelings of the client.
32. It is the capacity of the workers to communicate trust and confidence.
33. Bringing out into the open, feelings and disagreements.
34. It is accepting people as they are regardless of whether the interviewee is
passive, resisting, aggressiveness.
35. It is knowing that people have different psychological make up and also different
cultural differences.
36. It is setting limits on himself with regards to what kind of information to obtain
from the client or what to obtain such as when there are people present.
37. It is cognizant of the workers holding certain prowess which can be used or
against a client
38. It is the guidance, direction, support clarification but always keeping in mind that
the client regardless of his problem situation has capabilities and potentialities.
39. Is the type of interview which is uncontrolled or non directive. There is no direct
or predetermined questions are used in this type of interview.
 40. It is also known as controlled, guided or direct interview. A predetermined
questionnaires is used.
41. A combination of unstructured and structured interview.

II. Identify what stages of an interview.

1. Starts when the workers greets the client by name and does whatever it seems
to make client comfortable.
2. The content depends on the task at hand.
3. The worker needs to maintain a sense of tuning attuned to the client’s pace at
work.
4. The worker summarizes what has happened during the interview.
5. The worker and client plans the next steps before the next interview purpose,
goal, time and place of the next interview.
6. The worker reaches out to the client by asking the client to share any significant
event since the last session.
7. The worker will define the purpose of the interview.
8. The worker reached out to the clients feelings about the work to be done.