Beruflich Dokumente
Kultur Dokumente
Quality
Conformance to specifications
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Superiority of something
Conformance to requirements
Satisfaction of customer
Performance/Expectations
Degree of excellence
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Survival in competition
Own satisfaction
Productivity
Technology
Govt. regulations
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Must-be Quality
One-dimensional Quality
Attractive Quality
Indifferent Quality
Reverse Quality
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Some Sayings
Zero defect
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TQM Model
TQM Framework
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Leadership
(Evans Ch10
Ch10))
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Leadership Competencies
Developed by Human Development and
Leadership Division of the American
Society of Quality
Based on more than 50 authors’
thoughts on leadership.
1-Navigator
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2-Communicator
3-Mentor
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4-Learner
5-Builder
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6-Motivator
Personal Leadership
Characteristics
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1-Accountability
2-Courage
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3-Humility
4-Integrity
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5-Creativity
6-Perseverance
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7-Well
Well--being
Transactional and
Transformational Leadership
James R. Evans
https://online.stu.edu
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Dimensions of Transactional
Leadership
Contingent reward
– the process of setting expectations and
rewarding people for meeting them
Passive management by exception
– where a manager does not interfere with
workflow unless an issue arises
Active management by exception
– where managers anticipate problems, monitor
progress and issue corrective measures
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Cons:
Rewards the worker on a practical level
only, such as money or perks
Creativity is limited since the goals and
objectives are already set
Does not reward personal initiative
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Idealized influence
– behaviour that followers strive to emulate
or mirror
Individualized consideration
– special attention to each follower’s needs
for achievement and growth
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Transformational Leadership
Quotations
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