Beruflich Dokumente
Kultur Dokumente
This study is generally aims to analyze how the preferences of Indonesian as a customer in consum-
ing the local and imported products. The specific purpose of this study is to confirm measurement tools
of the customer perceived brand equity, which are product country image, culture, marketing mix, and
product quality. The result of this study indicates that Indonesian consider much about the marketing
mix and product quality, while the culture not so much. The product country image on the other hand
gives the opposite effect. It is significantly related but has negative impact to the customer preference.
This study is expected to gives clarity in factors that contribute to create the customer preference,
consumption, and behavior in consuming local and imported product. So further local and imported
product could compete equally.
Keywords: Customer Perceived Brand Equity (CPBE), consumption preference, culture, product coun-
try image, product quality
Studi ini bertujuan untuk menganalisis preferensi masyarakat Indonesia sebagai konsumen dalam
mengkonsumsi produk lokal dan impor. Tujuan penelitian secara khusus untuk mengkonfirmasi cus-
tomer perceived brand equity sebagai alat untuk mengukur preferensi konsumsi, dengan variable di
dalamnya adalah product country image, culture, marketing mix, dan product quality. Hasil penelitian
ini menunjukkan bahwa variable yang paling mempengaruhi preferensi masyarakat Indonesia dalam
mengkonsumsi produk lokal dan impor adalah marketing mix, dan product quality, tidak demikian hal-
nya dengan culture. Bahkan product country image dalam penelitian ini memberikan efek yang nega-
tive terhadap preferensi konsumsi masyarakat. Penelitian ini diharapkan dapat memberikan gambaran
mengenai faktor yang berkontribusi dalam terciptanya preferensi, konsumsi dan perilaku konsumen
dalam mengkonsumsi baik produk lokal maupun impor. Sehingga kedepannya produk lokal dapat ber-
saing dengan seimbang dengan produk impor.
Kata Kunci: Customer Perceived Brand Equity (CPBE), preferensi konsumsi, budaya konsumsi, prod-
uct country image, kualitas produk
choose the products at prices cheaper than the uct suitability (fitness for use) to meet customer
high priced product, if the assumptions that af- needs and satisfaction. Suitability of the use of
fect other purchasing decisions are considered a product if the product is to have the use of a
fixed. long endurance, enhance the image or status of
Deal Price. Deal price is also considered in consumers who use it, not easy to damage the
this study. Price deal in the form of short-term quality assurance (quality assurance), and when
price reductions, rebates, refunds, coupons, or used ethically. If the quality of product meets
discount the price, it can reduce the effort to the customer needs, it will effect positively to
build brand equity as this may be a signal for their attitude and purchase of intention
lower quality and / or obsolete offers (Winer
1986; Yoo, Donthu, and Lee 2000). Deal price Methods
is also possible that too often confuse buyers
(Aaker 1991; Gupta 1988). Therefore, the deal This study uses single cross-sectional design
price negatively affects brand awareness and to analyze how the customer preference in con-
associations. suming local and imported products. This study
Based on self-perception theory (Dodson, took place in greater Jakarta, which is Jakarta,
Tybout, and Sternthal 1978), buyers who chose Bogor, Depok, Tangerang, and Bekasi. Total re-
the product because of price promotions (ie, spondents are 704 people divided into 13 city
external) cause consumers to easily switch to and region, in 88 villages. Selection of target
another product when external causes (special respondents is using systematic random sam-
price deal) will be removed, so that price pro- pling method based on population census data
motions can encourage consumers switch to (BPS, 2010), with the following criteria:
another product with a fast (switching) (Aila- a. Respondent should be divided into 50% of
wadi andKeller 2004; Walters 1991). As with woman and man, so the opinions of the per-
the consumer, the consumer will be more inter- ceptions are resulted equally.
ested in products that offer price deal because it b. Respondent should be age 21 or older or
will be more profitable on their side. married.
c. Perform shopping deals at least 1 time in the
H4. PQ is significant as measurement of the last 1-month in a shopping center, Market
customer perceived brand equity to con- Traditional, Modern Shop, and Small Shop
sume local and imported product. (not stall).
d. Residing or family member of the household
According to Juran (V. Daniel Hunt, 1993: that was selected as respondents.
32), the quality of the product is the use of prod-
reasonable factor that influence the customer their perceived brand equity. Based on calcu-
perceived brand equity. lations of structural models for hypothesis 2,
Based on the figure 3, it is known the signifi- obtained t-value of 5.69. Value is greater than
cance of the hypothesis of this research through the value of t-table (1.96) and thus the data in
the t-value of each of the hypotheses set as fol- this study supports the hypothesis. This finding
low. Hypothesis that constructed is accepted shows that even though globalization has cre-
but the effect level is different between ante- ated a more homogeneous world market with
cedents. the same preference, purchasing decision what-
Based on the path diagram and structural soever still related to the values of a country
model above, these four hypotheses are signifi- thru the culture.
cant. The causal relationship formed and data Hypothesis 3 is testing that the Marketing
also supported the hypotheses as follow: Mix (price and promotion) have a significant
Hypothesis 1 is testing that the product impact on customer perceived brand equity
country image can have a significant impact on toward local and imported products. Based on
costumer perceived brand equity toward local calculations of structural models for hypothesis
and imported products. Based on calculations 3, obtained t-value of 8.25, the value is even
of structural models for hypothesis 1, obtained bigger than the value of PCI and Culture, that
t-value of -2.32. Value is greater than the value shows indirectly that promotions have more im-
of t-table (1.96) and thus the data in this study pact to the consuming preference of customer.
supports the hypothesis. However, PCI has Hypothesis 4 is testing that the Product
a negative value, meaning that the higher the Quality has a significant impact on customer
knowledge of a product country image could be perceived brand equity toward local and im-
inversely proportional to purchase behavior of ported products. Based on calculations of struc-
the country. tural models for hypothesis 3, obtained t-value
Hypothesis 2 is testing that Culture has a of 10.55 (the largest t-value of all hypotheses).
significant effect in influencing customer per- The same as marketing mix, product quality
ceptions of local and imported products thru that is formed from variables such perceived
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