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AcuitiLabs

Sales & Service Automation – Acuiti Labs


www.acuitilabs.co.uk
Nov 2019
About Acuiti Labs –
Acuiti Labs is a Digital Transformation company that solve business digital
challenges using innovative technologies to assist clients’ digital transformation
agenda.
Introduction Acuiti Labs is proud to be SAP Partners, deploying cloud-based technologies.

Sales and Service Automation–

Acuiti Labs deployed a cloud-based sale & service automation solution i.e. C4C
(cloud for customer) for a business. They were facing a problem where the
existing CRM (on-premise) was not scalable to meet business needs.

www.acuitilabs.co.uk
The challenges that were
faced:
• 1. Existing CRM (on-premise) was not scalable to meet
business needs.

• 2. Existing system had no support for multiple channels,


inaccurate analytics and no access to application in mobile or
offline mode.

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How Acuiti labs resolved the
challenges

• 1. Deployed a cloud-based sales & service automation


solution i.e. C4C (cloud for customer).

• 2. C4C enabled real-time lead scoring, centralized account


and opportunity management.

• 3. Supported multiple channels depending on type of


customers with real-time analytics.

• 4. Helped to deliver right product at right place with


application mobility support and improved visit planning.

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Solution Architecture

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• 1. Support for customers anytime, anywhere


through free mobile app (device-agnostic) &
with offline capabilities.

• 2. Get predictive insight into customer needs


and a complete 360-degree view of the
customer.
Benefits offerd
• 3. Automated work distribution, email-
integration and deals management.

• 4. Intelligent, Omnichannel ticketing


capabilities and enhanced productivity tools
for service agents

www.acuitilabs.co.uk
ACUITI LABS

Thank you

Acuiti Labs
1 Fore Street,
London EC2Y 9DT

e: info@acuitilabs.co.uk
t: +44 (0)20 7101 9405
w: www.acuitilabs.co.uk
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