8D Report Number: NCP Number: Date Opened: Last Updated:
# is from CAR LOG # is from QDA or Customer
Product / Process Information Organization Information
Part Number Vendor Name Select from drop down "organization information" Part Description Vendor Code
Engine Serial # DØ Symptom(s):
D1 Team: Name Dept Phone Ext Name Dept Phone Ext
24 hour D2 Problem Statement:
Problem statement is the symptom report plus
information on process that it came from.
D3 Interim Containment Action(s):
RMA Number Issued: Ck RMA Log Sort Actions Qty Reject Rework Date Immediate Action Taken: Number of parts in -house number of parts in prodess Clearly state actions of containment taken to meet 24hour period requirement of 24/3/10 Process number of parts in transit number of parts at customer Containment Color Mark Safe Product Date/Serial Number Verification / Validation
Equipment People 1. Why ?
InadequeteTrainin g 2. Why?
EFFECT
Environment 3. Why?
4. Why?
Method Machine Day 3
5. Why?
Root Cause(s) Statement: Escape Point (s): % Contribution
1) 1) List top Escape points identified 2) List top RC items identified 2) through Fishbone and 5Why. 3) through Fishbone and 5Why. 3) 4) 4) Verification: Verification: Briefly describe how RC Items Briefly describe how escape paths were verified as cause. were validated to exist.
Short Term Corrective Action:
8D Report Number: NCP Number: Date Opened: Last Updated: # is from CAR LOG # is from QDA or Customer
Describe short term corrective action taken
with identification of RC and Escape points.
D5 Chosen Permanent Corrective Action(s): Responsibility Due Date
Identify Permanent corrective action, timing, and who is
1) responsible.
2)
D6 Implemented Permanent Corrective Action(s): % Effective Date Implemented:
When Permanent corrective active is implemented how was it verified effective? Explain in detail tests performed to show RC cannot be reproduced and past escape routes are closed.
Verification / Validation
Day 10 D7 Preventative Actions: Responsibility Completion Date
Looking into the future are similar products affected by RC and
Escape paths? How are these being closed?
D7 Systemic Preventative Recommendations
Due Similar Processes or systems exist in facility where RC and
Escape paths can be replicated? How are these being closed?
Eng Lessons Action C. Plan PFMEA Standard SOP Training Learned Drawing Gauge
Required Identify the actions taken in the following process documents to Completion Date prevent reoccurance of defect. There must be two checked boxes. D8 Team and Individual Recognition: Date Closed Reported by
CEF 8D SIGN OFF:-
Plant issue close out must be approved by - Team Coordinator of Production and Quality Development issue close out must be approved by - Team Coordinator of Engineering and Quality Repeat concern close out must be approved by - Asst. PM and Quality Manager
Name Position Signature Date
8D Report Number: NCP Number: Date Opened: Last Updated:
39 3/30/2011 Product / Process Information Organization Information Part Number Process Number Part Description Oil module drain plug Process Name
Engine Serial # All Engines
DØ Symptom(s):
Oil module drain plug loose or missing.
D1 Team: Name Dept Phone Ext Name Dept Phone Ext scott cantrell quality bradley jones reconfiguration
24 hour D2 Problem Statement:
Reported that oil module drain plug had been left loose or was missing. D3 Interim Containment Action(s): RMA Number Issued: Sort Actions Qty Reject Rework Date Immediate Action Taken: Number of parts in -house number of parts in prodess
Contacted engineer to find out the proper torque. (15 +or- number of parts in transit 2NM) number of parts at customer Containment Color Mark Safe Product Date/Serial Number D4 Root Cause(s) Investigation: Equipment People 1. Why ? oil module drain plug left loose or missing. InadequeteTrainin g 2. Why? plug was not tightened properly. EFFECT
5. Why? reconfiguration wasn't shown print of oil Day 3 Method Machine module.
Root 1) Cause(s) Statement: Escape Point (s): % Contribution D oil module plugs were not being tightened to proper 1) torque causing the plugs to be loose or fall out. 2) 2) 3) 3) 4) Verification: Verification:
oil modules were being drained in chillicothe engines and not
tightened back to proper torque. Short Term Corrective Action: Torque plug to 15 +or - 2NM per print. 8D Report Number: NCP Number: Date Opened: Last Updated:
39 3/30/2011 D5 Chosen Permanent Corrective Action(s): Responsibility Due Date
Bradley 1) Jones Torque plug to proper torque. (15 +or- 2 NM) 4/2/2011
2)
D6 Implemented Permanent Corrective Action(s): % Effective Date Implemented:
Day 10 Verification / Validation
D7 Preventative Actions: Responsibility Completion Date
D7 Systemic Preventative Recommendations
Eng Lessons Action C. Plan PFMEA Standard SOP Training Learned Drawing Gauge
✘ ✘ ✘ ✘ Required
Completion Date Date Closed Reported by
CEF 8D SIGN OFF:-
Plant issue close out must be approved by - Team Coordinator of Production and Quality Development issue close out must be approved by - Team Coordinator of Engineering and Quality Repeat concern close out must be approved by - Asst. PM and Quality Manager
Name Position Signature Date
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