COMPANY PROFILE

Your Link to the Newest Trends in Quality

Unit 16M One Burgundy Plaza, 307 Katipunan Ave., Quezon City
Telephone: (632) 434-6833; 434-3583
E-mail: mail@qplusconsulting.com
Website: www.qplusconsulting.com
Company Profile

TABLE OF CONTENTS

Item Contents Page

1 About Us………………………………………………………………...... 3
2 Brief History………………………………………………………………. 4
3 Company Vision & Mission………………………………………… 5
4 Consultancy & Training Business Framework…………….. 7
Strategic Planning………………………………………….… 8
People Development…………….……………………….… 10
Process Management…………………………………….… 11
Performance Management……………………………... 13
Continuous Improvement……………………………….. 15
Standardization & Control…………………………….... 17
5 Training Courses………………………………………………………..
Strategic Planning……………………………………………. 19
People Development…………….……………………….… 19
Process Management………………………………………. 20
Performance Management……………………………… 22
Continuous Improvement……………………………….. 23
Standardization & Control……………………………….. 25
6 Our President & Managing Director…..………………………. 28
7 Some of our Clients……………………………………………………. 29

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Company Profile

Your Link to the Newest Trends in Quality

ABOUT US

Quality Plus Management Consulting Co. is a team of experts who

provide tailored consulting and training services in the field of quality
and process improvement.

Over the years, we take pride on the expertise and sense of

professionalism of our consultants. Our competency is embedded in
our extensive experience in the industry coupled with our ability to
impart the knowledge to our clients in the most effective and
passionate way.

We help our clients in achieving excellent quality and productivity

level through continuous process improvement efforts, resulting in the
reduction of product defects, shorter cycle time, trimmed down
operational costs and enhanced customer satisfaction.

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Company Profile

BRIEF HISTORY
Quality Plus Management Consulting Co., upon its inception in 2001
started with the challenge for its Managing Director, Mr. Henry O. Palaca to start as
a freelance consultant for a project with a lighting company in an industrial park in
Cavite. Through ‘word of mouth’ more projects from new clients came in, one after
the other. Hence, it was formally established as a legal single proprietorship entity
in 2002, registered under the name Q+ MANAGEMENT CONSULTING. It was when
clients drastically increased to over twenty companies from the manufacturing and
service sectors.

While the company continued to grow annually, the owners decided to

aggressively market its services. In a span of one year, there was a remarkable
increase in its clientele to over 50 until it finally shifted its form of business into a
partnership in August 2007 and expanded its name to QUALITY PLUS MANAGEMENT
CONSULTING CO.

The convergence of its pool of consultants and technical staff alongside with
their expertise, exposure and experiences comes with an innovation in its new
image into a concrete business framework that embraces six major fields of
approach to industry quality and process improvement. This framework lays out an
ideal cycle of approach to business process overhauling that starts from

(1) Strategic Planning to

(2) People Development, then
(3) Process Management alongside with
(4) Performance management,
(5) Continuous Improvement and
(6) Standardization & Control.

It is a cycle that is continuously refined until the organization achieves

operational excellence.

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Company Profile

OUR VISION

A noble institution known for transforming the mindset of the industry

into a paradigm of optimum quality and productivity.

OUR MISSION
Quality Plus Management Consulting Co. is committed to:
 Provide exceptional services that will add value to our clients;
 Nurture our staff and continuously develop their competence in order to achieve
a high sense of pride and degree of excellence in their work; and
 Build strong relationship with our business partners and treat them with fairness
and integrity.

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Company Profile

WHAT QUALITY PLUS HAS ALREADY ATTAINED

WE are motivated to be a partner in nation-building with the vision to

transform the mindset of the industry into a paradigm of optimum quality and
productivity. To achieve this, we aim to provide exceptional services that will add
value to our clients whom we deal with integrity and equitability, being partners in
nurturing employees for competency at work.

So far, it has inspired us to have already shared with our clients under the
BUSINESS PROCESS IMPROVEMENT PROGRAM the success of achieving
significant results in the value-added services we provide, such as:

1. Initial cost savings of about PhP 2.5 million,

2. Reduction of unnecessary manpower from 20-50%, and
3. Reduction of production processing time by 30%.

We are proud to have assisted successfully organizations from the initial

management system appraisal up to ISO CERTIFICATION.

We provide training for our clients in the field of quality and productivity as
well as statistical tools and techniques in addressing operational problems and
improving customer satisfaction.

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CONSULTANCY AND TRAINING BUSINESS FRAMEWORK

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 STRATEGIC PLANNING

The process of defining strategy of the organization and making the

right decisions in allocating resources to pursue the strategy set,
including its capital and people.

HOW WILL QUALITY PLUS HELP YOU IN STRATEGIC PLANNING?

 Business Planning
Short term plans are not enough to survive in the stiff competition. For an
organization to avoid myopia, a long-term business plan is strategically
performed by the management. This covers environmental scanning, customers
and competitors’ analysis and setting up of corporate goals, objectives and
targets.

 Market Needs Assessment

“Listen to the voice of the customer” – An enterprise that is focused on meeting
customer needs, wants and expectations is usually the one who succeeds in the
race. To effectively obtain customer requirements, an effective system, tool or
technique must be used such as Quality Function Deployment (QFD) or
competitive benchmarking.

 Project Feasibility Study

Business expansion is inevitable to a dynamic organization. It may be launching a
new product or service, establishing a new facility, or relocating the business.
There is therefore an entailed risk to an expansion program in whatever form. To
reduce the risk of failure in the expansion program, a project feasibility study
must be conducted. The study is intended to assess the viability of expansion in
all its facets – market, technical, financial, socio-economic and organization.

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 STRATEGIC PLANNING

OUR SERVICES IN STRATEGIC PLANNING INCLUDE:

 Organizational Diagnosis
Our team of consultants conducts an assessment of the company’s entire
business process, focusing on the actual performance of the critical processes.

 Coaching Approach
We coach our clients on how to properly execute the Strategic Planning of the
company, from environmental scanning up to development of goals, objectives,
targets, and programs.

 Project Feasibility Study

We can conduct a complete project feasibility study for the company, covering
marketing, technical, financial, socio-economic and organizational set up.

 Training Led Consultancy

 Quality Function Deployment (QFD)
 Competitive Benchmarking
 How to Conduct Project Feasibility Study

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 PEOPLE DEVELOPMENT

It involves the enhancement of employee's competencies and

equipping them with the knowledge and skills in the performance of
their functions and responsibilities.

HOW WILL QUALITY PLUS HELP YOU IN PEOPLE DEVELOPMENT?

Part of the company preparation in the implementation of the strategic plan is the
capability of the people in the execution of the plan. Staff capability is evaluated in
terms of their knowledge, skills and work attitude.

OUR SERVICES IN PEOPLE DEVELOPMENT INCLUDE:

 Training Led Consultancy

 Employee Competence Management System

 Training Workshops
 Management Development Program
 Leadership & Supervisory Skills
 People Empowerment
 Training of Trainers
 Team Building for Performance Improvement

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 PROCESS MANAGEMENT

It involves defining the organization's critical processes, determining

ownership of these processes, establishing responsibilities for the
process owners and measuring performance of these processes.

HOW WILL QUALITY PLUS HELP YOU IN PROCESS MANAGEMENT?

 Production Operations Management

In order to be competitive in the market, the organization’s production
operation, which is the core business process that transforms the integrated
resources into value-added product or service must be both effective and
efficient. Relevant production operation tools and techniques must be utilized
within the operation.

 Effective Quality Control

An independent quality control activity must be undertaken to ensure that the
quality of the products meets customer requirements upon delivery to the
clients. Quality Control system, if not properly implemented, may be very costly.
Careful attention must be given when setting up quality control system to
prevent high cost of quality control.

 Process Control
Companies use various statistical tools and techniques to measure performance
of the process. When the process is measured, that is the only way we can assess
its stability as well as its ability to meet product specifications and customer
expectations

 Measurement System
The measurement system of the production operations system must be closely
monitored for its reliability. Monitoring and inspection activities will be futile
unless the company’s measurement system is verified to be satisfactory and the
measurement readings reliable.

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 PROCESS MANAGEMENT

OUR SERVICES IN PROCESS MANAGEMENT INCLUDE:

 Operations Audit
A team of consultants conducts an independent assessment of the company’s
production operations, determining its strengths as well as its areas for
improvement

 Coaching Approach
We coach our clients on how to implement system as well as the sub-systems of
production operations such as Production Planning and Control (PPC), Materials
Management, Warehousing and Inventory Management, Distribution System,
Maintenance System, and Facilities Planning.

 Training Led Consultancy

 Production Planning & Control  Regression Analysis

(PPC)
 Warehousing & Inventory
Management
 Facilities Planning & Design
 Facilities Maintenance &
Reliability
 Statistical/ Acceptance Sampling
Hypothesis Testing
 Analysis of Variance (ANOVA)
 Design of Experiment
 Statistical Process Control
 Measurement System Analysis
 Gage Repeatability &
Reproducibility
 Attribute GR&R
 Advanced Product Quality
Planning (APQP)
 Failure Mode Effect Analysis
(FMEA)

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 PERFORMANCE MANAGEMENT

It involves assessing company's performance based on predetermined

goals.

HOW WILL QUALITY PLUS HELP YOU IN PERFORMANCE MANAGEMENT?

 Balanced Score Card

It has been the trend in the industry that assessing company performance may
be done in four perspectives: financial, customer, internal processes, and
learning and growth.

 Cost of Quality Management

A traditional organization may be monitoring the cost incurred due to quality
defects such as rejects, product claims and warranty. However, such way of
monitoring is not sufficient to capture the totality of cost due to quality.
Managing cost of quality must also include the cost due to defect prevention
such as training, calibration, among others.

 Performance Excellence Assessment

Assessing the company performance is effective if done holistically. A set of
performance criteria covering management, leadership, strategic planning,
market focus, information and analysis, human resources focus, process
management and business results are all essential in the assessment.

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 PERFORMANCE MANAGEMENT

OUR SERVICES IN PERFORMANCE MANAGEMENT INCLUDE:

 Coaching Approach
We teach our clients on how to set up a performance management system in the
company. Proven-to-be-effective methodologies such as Management-By-
Objective (MBO), Balanced Score Card (BSC), Cost of Quality Management
(CQM), or Performance Excellence Assessment criteria (PQA, MBNQA) may be
used as a framework.

 Training-Led Consultancy
 Balanced Score Card
 Cost of Quality
 Assessing Company’s Performance Through MBNQA Criteria

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 CONTINUOUS IMPROVEMENT

Nowadays, every organization is faced with the challenge of improving

and streamlining its business process to cope with highly competitive
market. Quality must go hand-in-hand with productivity. The
paramount emphasis of continuous improvement is the importance of
product quality, quick response to customer and reduced operational
cost.

HOW WILL QUALITY PLUS HELP YOU IN CONTINUOUS IMPROVEMENT?

 Business Process Improvement

The bottom line of business process improvement is improved product quality
and service levels, quick response to customer and reduced operational cost. This
program covers work simplification through time and motion study, productivity
improvement through work sampling and facilities layout review, and work
redesign through ergonomics, among other tools.

 Team Approach in Problem Solving

Problems occur in the process or equipment, manpower capabilities or relations,
product quality, and many others. Management and employees alike try to solve
these problems through meetings and brainstorming, hoping that they find the
causes and come up with an effective solution.
The team approach in problem solving has been proven to be effective in
addressing any operational problem. A formed team (i.e., Quality Circle or Self
Directed Team) is tasked to clearly define the problem, determine its root
causes, and implement courses of action. Various problem solving tools may be
used including 7 Q.C. tools and 7 management planning tools.

 Lean Manufacturing
Lean Manufacturing is a management philosophy of minimizing wastes by
striving for perfection through continuous learning, creativity and teamwork.
Success requires total commitment of the management and employees.

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 CONTINUOUS IMPROVEMENT
OUR SERVICES IN CONTINUOUS IMPROVEMENT INCLUDE:

 Business Process Improvement Program

A team of consultants conduct a study of the existing business process of the
company, assesses the present productivity and quality levels, diagnoses the
factors affecting productivity and quality, and generates recommendations and
solutions to increase productivity and optimizes utilization of present resources,
including manpower complement.

 Coaching Approach.
We coach our client on how to set up effectively process improvement/ problem
solving teams, including training led consultancy on different problem solving
tools and techniques, and recognition or reward scheme.

 Training Programs:
 Work Simplification
 Creating a Safe and Efficient Workplace
 Business Process Re-engineering
 7 Q.C. Tools of Problem Solving
 7 Management Planning Tools
 Theory of Constraints
 8D of Problem Solving
 Setting Up Quality Teams
 5S of Good Housekeeping
 Value Stream Mapping
 Just- in- time
 Kanban System
 Poka Yoke (Mistake Proofing)
 Gemba
 Muda
 Visual Management
 Total Productive Maintenance
 Lean Manufacturing

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 STANDARDIZATION & CONTROL

A Management System refers to what the organization does to

manage its processes or activities in order that the products or
services that it produces meet the objectives it has set itself, such as
satisfying the customer's quality requirements, complying to
regulations or meeting environmental objectives.

HOW WILL QUALITY PLUS HELP YOU IN STANDARDIZATION & CONTROL?

 Quality Management System (QMS)

At Quality Plus, we help companies gain the seal of quality – ISO 9001, ISO/TS 16949, ISO
22001, HACCP, and GMP certification. Our assistance starts from conducting current system
appraisal, to system design, development and deployment up to system implementation, audit
and review prior to certification.

 Environmental Management System (EMS)

We provide assistance to companies in setting up EMS based on the requirements of ISO
14001. Our assistance starts from conducting current system appraisal and initial
environmental review, to EMS design, development and deployment up to system
implementation, audit and review prior to certification.

 Occupational Health & Safety Management System (OHS)

We help companies in complying with the requirements of OSHAS 18001. Our assistance
starts from conducting current system appraisal and hazard identification, to system design,
development and deployment up to system implementation, audit and review prior to
certification.

 Integrated Management System (IMS)

We help companies implement an integrated management system that takes into
consideration the three standards - ISO 9001, ISO 14001 and OSHAS 18001. Our assistance
starts from conducting current system appraisal, to system design, development and
deployment up to system implementation, audit and review prior to certification

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 STANDARDIZATION & CONTROL

OUR SERVICES IN STANDARDIZATION & CONTROL INCLUDE:

 Full Consultancy Package

Initial System Appraisal, Awareness on the Standards, Training Led Consultancy,
Walk-through Review & Pre-Assessment

 Documentation Package

 Pre-certification or Pre-surveillance Audit

 Training Programmes
 Understanding ISO 9001 Requirements
 Understanding ISO/ TS 16949 Requirements
 Understanding ISO 22001 Food Safety Management System
Requirements
 Understanding GMP Requirements
 Understanding HACCP Principles
 Setting Up HACCP Program
 Designing, Documenting and Implementing QMS
 Internal Quality Auditing (IQA)
 Effective Document Control
 Effective Records Management
 Managing Suppliers Quality
 Measuring Customer Satisfaction
 Root Cause Analysis (RCA)

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 WHAT WE OFFER
 Coaching and Consultancy
 In-house Training

TRAINING COURSES

1. TRAINING COURSES ON: STRATEGIC PLANNING

Strategic Planning
A disciplined effort to produce the fundamental decisions and actions that must be taken
today to shape the long-term direction of the organization.
Quality Function Deployment
Is a structured method that is intended to transmit and translate customer requirements,
that is, the Voice of the Customer through each stage of the product development and
production process, that is, through the product realization cycle.
Benchmarking
Is a process of comparing the business processes and performance metrics (including cost,
cycle time, productivity, or quality) that is widely considered to be an industry standard
best practice
Training Workshop in Feasibility Study
An evaluation of a proposal designed to determine the difficulty of carrying out a designated
task before technical development & project implementation.

2. TRAINING COURSES ON: PEOPLE DEVELOPMENT

Employee Competency Management

Learn to establish the competency requirements of every job position in the core process
group on the four components of the competency framework.
Building Effective Teams in the Workplace
Learn the importance of teamwork of the employees in the company and enhance the
perspective on personal and work values through fun-filled and gainful activities.

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2. TRAINING COURSES ON: PEOPLE DEVELOPMENT

Writing for an effective communication

Understand the importance of effective communication and know its impact to people and
the business process.
Competency Based Compensation System
Competency management is an important strategic area of organizations and it will have an
impact on employer’s ability to attract applicants, retain employees, and ensure optimal levels
of performance from employees in meeting the organization’s strategic objectives.
Quality Customer Service
A continuous process of meeting and exceeding customer's needs and expectations resulting
to customer satisfaction.

3. TRAINING COURSES ON: PROCESS MANAGEMENT

Production Operations Management

Develop a broad understanding of business operations and examine issues relevant to the
current market and engage in hands-on programs that stimulate real business situations.
Production Planning & Control (PPC)
Concerns with planning and controlling all aspects of manufacturing, including materials,
scheduling machines and people, and coordinati on with suppliers and customers.
Materials Management
Covers the acquisition of spare parts and replacements, quality control of purchasing and
ordering such parts, and the standards involved in ordering, shipping, and warehousing the
said parts.
Inventory Management
Control operating costs and provide better understanding on inventory management
information, inventory management software & tools.

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3. TRAINING COURSES ON: PROCESS MANAGEMENT

Warehouse and Inventory Management

This training primarily aims to control the movement and storage of materials within a
warehouse and process the associated transactions, including shipping, receiving, storage,
Picking, controlling operation costs and provide better understanding.
Introduction to Supply Chain Management
Gives the basic management of a network of interconnected businesses involved in the
ultimate provision of product and service packages required by end customers.
Activity Based-Costing
Costing model that identifies activities in an organization and assigns the cost of each activity
resource to all products and services according to actual consumption.
Facility Layout Planning & Design
The physical arrangement of everything needed for the product or service, including machines,
personnel, raw materials, and finished goods. The criteria for a good layout necessarily relate to
people (personnel and customers), materials (raw, finished, and in process), machines, and
their interactions
Facility Maintenance and Reliability
Aims to maintain the capability of the system while controlling cost.
Statistics-Based Quality Control
Method of using statistical charts to monitor product quality and quantity in the product
process.
Statistical Sampling Techniques
Provide mathematically verifiable quantitative aids for estimating the sample size needed to
achieve the desired precision and reliability.
Analysis of Variance (ANOVA)
A general technique that can be used to test the hypothesis that the means among two or
more groups are equal, under the assumption that the sampled populations are normally
distributed.
Regression Analysis
Aims to understand how the typical value of the dependent variable changes when any one of
the independent variables are varied, while the other independent variables are held fixed.
Statistical Planning & Control
Training that primarily focuses on monitoring a process through the use of control charts.

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3. TRAINING COURSES ON: PROCESS MANAGEMENT

Introduction to Design of Experiment

Design of all information-gathering exercises where variation is present, whether under the full
control of the experimenter or not.

Measure System Analysis

Training that primarily focuses & evaluates the test method, measuring instruments, and the
entire process of obtaining measurements to ensure the integrity of data used for analysis
(usually quality analysis) and to understand the implications of measurement error for
decisions made about a product or process.
Implementing a Risk-Based Management System through Failure Mode & Effects Analysis
A structured, qualitative analysis of a system, subsystem, or function to identify potential
system failure modes, their causes, and their effects on the system operation associated with
the failure mode’s occurrence.
Process Management Training Workshop
Learn how to design, develop, and implement process management framework in the
organization.

4. TRAINING COURSES ON: PERFORMANCE MANAGEMENT

Balanced Scorecard
The balanced scorecard is a strategic planning and management system that is used
extensively in business and industry, government, and nonprofit organizations worldwide to
align business activities to the vision and strategy of the organization, improve internal and
external communications, and monitor organization performance against strategic goals.
Overview of the Philippine Quality Award
Philippine Quality Award is the highest level of national recognition for exemplary
organizational performance.
Performance Management
Performance Management aims to determine, establish & measure key performance
indicators, which leads to the understanding of what the customer perceives of a service.

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5. TRAINING COURSES ON: CONTINUOUS IMPROVEMENT

Productivity Improvement
Learn the concept of productivity and what are the tools used to improve productivity.
Cycle Time Reduction
Learn about Cycle Time Reduction and find ways to decrease the standard time required to
complete a process using different tools.
Lean Manufacturing
It is a generic process management where values are created with less work/effort by
minimizing or eliminating waste.
Value Stream Mapping
It is a lean manufacturing technique used to analyze the flow of materials and information
currently required to bring a product or service to a consumer.
Just-in-time Training Workshop
Just-In-Time (JIT) can be an effective approach to achieving excellence in a manufacturing
company through the elimination of waste.
Kanban System
Is a systematic approach in signaling a system to take action to maintain a continuous supply
of parts, supplies, etc so that it is readily available to the user.
Poka yoke (Mistake Proofing)
A mechanism in lean manufacturing process that helps an equipment avoid mistakes in
which it minimize or eliminate product defect by preventing, correcting, or drawing
attention to human errors.
5S of Good Housekeeping
The most basic and fundamental approach for improving productivity in all types of
businesses, particularly at plants and factories.
Visual Management
It is a system of management that helps create and sustain competitive advantage for
organizations.
Introduction to Six Sigma
Principle used in service and manufacturing industry that aims to minimize defects.
The DMAIC Process
A Six Sigma framework tool that is used in solving problems encountered in an organization
and is used to improve an existing process .
Problem Solving Process through 7 QC Tools
It is a prerequisite of DMAIC process specifically in the measurement and control phase
that is concentrated on statistical or quantitative approach.
Seven (7) New QC Tools
It is a prerequisite of DMAIC process specifically to define, act and interpret a phase that is
concentrated on qualitative approach.

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5. TRAINING COURSES ON: CONTINUOUS IMPROVEMENT

Total Quality Management

Business Management strategy that aims at embedding awareness of quality in all
organizational processes.
Setting up Quality Teams
A training that will help to pinpoint & determine the key personnel for Quality Teams.
Kaizen Training Workshop
Kaizen is a Japanese term which pertains to the concept of continuous incremental
improvement.
Total Productive Maintenance
It involves reducing & eliminating machine breakdown & downtime due to poor
maintenance program therefore increasing productivity.
Value Engineering
Involves creating the value for the product/service in the perspective of cost & customer
needs/wants.
Introduction to Ergonomics
It entails designing the job, equipment, and workplace to fit the worker.
Effective Problem Solving and Decision Making
Gain understanding on when to use and what triggers problem solving process, as well as
establishing an effective approach in the problem solving process.
Behavior-based Safety Training
Behavior-based safety is a concept that creates employees’ awareness of their surroundings,
and establishes safe practices in accomplishing tasks.
Business Process Mapping
Is a tool used to determine the work flow of particular task or process.
Business Process Improvement
It is a systematic approach to help an organization optimize its underlying processes to
achieve more efficient results.
Process Analysis
It is a systematic way, used to study all factors, which affect the method of performing an
operation, to achieve maximum overall production efficiency.

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6. TRAINING COURSES ON: STANDARDIZATION & CONTROL

Culture Transformation through 8 QMS Principles

Understand the 8 QMS Principles and practical tips on how they will translate these principles
into a work habit and eventually culture.
ISO 9001:2008 Transition Course
Understand the changes from ISO 9001:2000 to ISO 9001:2008 requirements.
Understanding ISO 9001:2008
Gain adequate knowledge on what are the ISO 9001:2008 Requirements.
Understanding ISO 9001:2008 Auditing Perspective
Gain adequate knowledge on what are the ISO 9001:2008 Requirements in the auditing
perspective.
Management Representative Skills Development
Provide the Quality Management Representative the tools they need to sharpen their existing
skills.
QMS Planning
Learn how to draft the business process map of the company.
ISO 9001 Documentation (Manufacturing)
Understand the development of three level of company documentation and learn to develop
these company documentation in a manufacturing company.
ISO 9001 Documentation (Manufacturing)
Extensive understanding on the development of three level of company documentation and
learn to develop these company documentation in a manufacturing company.
ISO 9001 Documentation (Service)
Understand the development of three level of company documentation and learn to develop
these company documentation in a service company.
ISO 9001 Documentation (Service)
Extensive understanding on the development of three level of company documentation
and learn to develop these company documentation in a service company.
Internal Quality Audit Refresher Course
Brief discussion on different techniques on effective auditing.
Internal Quality Audit with ISO Overview
Extensive discussion of different techniques in effective auditing with ISO Overview.
Internal Quality Audit without ISO Overview
Extensive discussion of different techniques in effective auditing without ISO Overview.
Advanced Internal Quality Audit
Learn to execute an Effective Internal Quality Audit by looking into the Quality
Management System as well as the culture of the organization.

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6. TRAINING COURSES ON: STANDARDIZATION & CONTROL

Effective Root Cause Analysis through 8D

Learn the different approaches and tools in Root Cause Analysis.
Effective Root Cause Analysis through 8D
Learn the different approaches and tools in Root Cause Analysis together with the use of
Statistical Tools and Failure Mode and Effect Analysis (FMEA).
Understanding ISO 14001:2004 Environmental Management System (EMS)
Gain adequate knowledge on what are the requirements of ISO 14001:2004.
ISO 14001 Documentation (Manufacturing)
Understand the development of environmental documentation such as OTPs (Objectives,
Target and Programs), procedures and support documents.
ISO 14001 Documentation (Service)
Understand the development of three level of company documentation and learn to develop
these company documentation in a service company.
Internal ISO 14001 (EMS) Audit with ISO Overview
Learn the different techniques in effective auditing with ISO Overview.
Internal ISO 14001 (EMS) Audit without ISO Overview
Learn the different techniques in effective auditing excluding ISO Overview.
Effective Root Cause Analysis through 8D for EMS
Learn the different approaches and tools in Root Cause Analysis for Environmental
Management System.
Effective Root Cause Analysis through 8D for EMS
Learn the different approaches and tools in Root Cause Analysis for Environmental
Management System.
ISO 22000:2005 Food Safety Management Systems Awareness Course
Understand the requirements of ISO 22000:2005.
Understanding HACCP and Prerequisite Programs
Understand what are the HACCP requirements together with the different programs
incorporated to it.
Good Manufacturing Practices (GMP) Awareness Course
Understand what are the Good Manufacturing Practice requirements.
Understanding OHSAS 18000:2007
Understand what are the requirements of OHSAS 18000:2007.
Occupational Health and Safety Management System Auditing
Learn the different auditing techniques in OHSAS 18000:2007
Formulating EHS HIRAC and OTPs Training Workshop
Learn to develop the EHS Hazard Identification and Risk Assessment and Control (HIRAC), as
well as the Objectives, Targets and Programs (OTPs)

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6. TRAINING COURSES ON: STANDARDIZATION & CONTROL

Integrated Management System Documentation Training Workshop

Understand the development of the company documentation integrating QMS, EMS, FSMS,
OHSAS.
Integrated Management System Internal Auditing
Gain knowledge on how to conduct internal auditing with integrated systems.
Understanding ISO TS 16949 Requirements
Learn the different requirements of ISO TS16949 for the automotive industry.
ISO TS 16949 Internal Audit
Gain knowledge on how to conduct internal auditing with the TS 16949 for the automotive
industry requirements.
Understanding Advanced Product Quality Planning (APQP)
Learn about Advanced Product Quality Planning which is a structured method of defining and
establishing the steps necessary to ensure that a product satisfies the customer.
Enhancing Productivity through Records Management
Learn how to properly document, control, and identify retention period of records.
Implementing an Effective Document Control System
Learn how to properly document, control, and identify retention period of documents.
Implementing an Effective Documents and Records Management System
Learn how to properly document, control, and identify retention period of records and
documents.

For more information about our effective training programs, please call us for an
appointment. We shall be glad to assist in your organizational competency and
training enhancement programs.

QUALITY PLUS MANAGEMENT CONSULTING CO.

Unit 16M One Burgundy Plaza, 307 Katipunan Ave., Quezon City, Philippines
Tel no: (632) 434-3583
TeleFax: (632) 434-6833
E-mail: mail@qplusconsulting.com
Website: www.qplusconsulting.com

Page 27
Henry O. Pa la ca, PIE, M TM
President and Managing Director

Henry O. Palaca is the President & Managing Director of Quality Plus Management Consulting Co.
He obtained his Bachelor of Science degree in Industrial Engineering and Master’s Degree in
Technology Management at the University of the Philippines, Diliman, Quezon City. He is also a
professor of Mapua Institute of Technology - School of IE/EMG, handling masteral and
undergraduate courses in statistics, quality and productivity.

Henry has been a Management System consultant for over ten years now. He successfully
assisted more than 100 companies in setting up a Quality Management System towards ISO 9001
certification. He also helped out companies in their process excellence effort including Pilipinas
Shell Petroleum Corporation, and Alcantara Group’s plywood plant in Davao, agribusiness in
General Santos and industrial park in Batangas. He also assisted companies in setting up their
TQM programs including quality circles and self-directed teams.

In the field of training, Henry delivered over 10 various courses in Management System and
Process Improvement to more than 50 companies. Having been an IRCA registered QMS auditor
(Ref. # 1181722), he conducted audit to more than 100 companies in a lead auditor or auditor
capacity.

Henry’s passion for quality, productivity and process improvement inspires him to get involved in
some training institutions: as a regular guest lecturer of UP Institute for Small Scale Industries (UP
ISSI), and as one of the key trainers of the Advocate of Philippine Fair Trade, Inc. (APFTI), an NGO
that helps small-scale companies to become globally competitive. He is lecturing on Production
Management, TQM and Project Management at the UP ISSI. In APFTI, he is a training partner,
being a founding member of Excellent Training Concepts (XTC), APFTI’s training group. He is also
an active member of Philippine Society for Quality (PSQ), being chair of the Technical Professional
Development Committee.

His early days of this career nurtured him to be an expert in this field. He was a former
management consultant of Neville-Clarke Philippines. Also, he previously held key positions in
Management System with Mariwasa Ceramics Group of Companies and Splash Group of
Companies in the development and implementation of their Total Quality Management programs,
including ISO 9000 certification.

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 SOME OF OUR CLIENTS
AGRICULTURE

 Alsons Aquaculture Corporation

 Central Azucarera Don Pedro, Inc.
 Central Azucarera la Carlota, Inc.
 Foremost Farms, Inc.
 Lapanday Foods Corporation
 Mindanao Fresh Produce Corp.
 Monsanto Philippines, Inc.
 NEH Philippines, Inc.
 Santeh Feeds Corporation
 Sarangani Agricultural Co., Inc.
 Sumifru Philppines Corp.
 Tagum Devt. Corp. (TADECO)
 Tristar Group of Banana Companies

AUTOMOTIVE

 Continental Temic Electronics Philippines, Inc.

 F-Tech Philippines Mfg., Inc.
 Laguna Metts Corporation
 Suzuki Philippines, Inc.

CERAMICS/ CONCRETE/ REFRACTORIES

 Assistco Energy & Industrial Corp.

 Italfil Manufacturing Inc.
 Mariwasa Siam Ceramics, Inc.
 Siam Mariwasa Toto, Inc.
 Teh Hsin Enterprise Phils. Corp.

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 SOME OF OUR CLIENTS

CHEMICALS

 Pacific Carbonic Corporation

 TNC Chemicals, Inc.
 Kemwerke, Inc.

CONSULTING/RESEARCH/TESTING & CALIBRATION

 Fresh Studio Innovations Asia, Inc

 Intertek Testing Center, Inc.

COSMETICS & PERSONAL CARE

 Cosmetique Asia
 Euro Chemicals, Inc.
 Hairskin Spa Manufacturing Corp.
 Lean Processes, Inc.
 Metrolab Industries, Inc./Sara Lee, Inc.
 Minaro Skin Care Products
 Mondes Int’l Beauty Products Inc
 Pilipinas Extract Resources, Inc.
 Refinette Cosmetic Industry
 Ysa Skin Care Corporation

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 SOME OF OUR CLIENTS

ELECTRONICS / SEMICON

 CH Global Tech. Inc.

 Daeduck Philippines, Inc.
 Enomoto Phil. Manufacturing Corp.
 Hewlett- Packard Philippines Corp.
 Hoya Glass Disk Phils.
 ITO Seisakusho Philippines Corp.
 Kyouritsu Electronics Phils., Inc.
 L&K Phils., Inc.
 Micro Hi-fi Solutions, Inc.
 Nidec Subic Corp. /Sankyo Seiki Mfg. Corp.
 Panasonic System Networks Phils Corp.
 Sanno Phils. Manufacturing, Inc.
 Shimadzu Mfg. Philippines, Inc.

EMISSION TESTING

 Summit Vehicle Emission Testing Center

ENGINEERING & CONSTRUCTION

 Flour Daniel, Inc. – Philippines

GLASS

 AGC Flat Glass (Phils.), Inc./Asahi Glass

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 SOME OF OUR CLIENTS

GARMENTS, TEXTILES & RELATED INDUSTRIES

 Allegro Pacific International, Inc.

 RGC Textile Mfg. Inc.
 Suzette Manufacturing & Trading Corp.
 Topnotch Apparel Corporation
 YKK Philippines, Inc.
FOOD BEVERAGE, SERVICES & PACKAGING

 Cebu Pacific Catering Services

 Diageo Philippines
 Fonterra Brands Phils.
 Heinz UFC Philippines
 Lapanday Diversified Foods Corp.
 MacroAsia Catering Services, Inc.
 Monde Nissin Corporation
 Philippine Fruits International Corp.
 San Miguel Pckg.(SMPSI)-RightPak Plant
 Silver Swan Manufacturing Co., Inc.
 Sky Manna Food Chain, Inc.
 Solmac Mktg. Corp./Zest-o Corporation
 Southeast Asia Food, Inc. (SAFI)
 Tea Ventures Co. (Teazers)

GOVERNMENT AGENCIES

 Department of Science & Technology (DOST) – Region IX

 Energy Regulatory Commission (ERC)
 National Economic Development Authority (NEDA)-Region I
 Phil. Nuclear Research Institute (PNRI)

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 SOME OF OUR CLIENTS

HEALTHCARE & RELATED INDUSTRIES

 Asia-Pacific Eye Center

 Chinese Gen. Hospital & Med. Center
 Manila Doctors Hospital
 Pascual Laboratories, Inc.
 Phil. Coalition Against Tuberculosis
 TNC Everlight Phils., Inc.
 UM Medical & Multitest Diagnostic Center, Inc.
 Valencia Sanitarium & Hospital Foundation

INSURANCE / INVESTMENT /HOLDINGS

 Alsons Insurance Brokers Corp.

 Roxas Holdings Inc.

INFORMATION TECHNOLOGY/CALL CENTERS/BPO

 Edata Services Phils., Inc.

 Idess Interactive Technologies, Inc.

LOGISTICS/SHIPPING/CARGO FORWARDING

 CPGC Logistics
 PACC Shipping, Inc.
 UTI Global Logistics, Inc

MANPOWER SERVICES

 SP Deloraya Contracting & Manpower Services

 Topserve Manpower Supply, Inc.

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 SOME OF OUR CLIENTS

METALS (STEEL & RELATED INDUSTRIES)

 Philsteel Metals Corporation

 Somico Steel Mill Corporation
 Sonic Steel Industries, Inc.
 Steel Asia Manufacturing Corp.
 Steel Corp. of the Philippines

OPTICS

 Essilor Manufacturing Philippines, Inc.

 Optodev Inc.

ORGANIZATIONS/ASSOCIATIONS/ACADEME/INSTITUTIONS

 Advocate of Phil. Fair Trade, Inc. (APFTI)

 DMMA College of Southern Philippines
 Phil. Society of Cosmetic Science (PSCS)
 Phil. Society of Medical Oncology (PSMO)
 Phil. Sugar Technologist Assn., Inc.(PHILSUTEC)

PETROLEUM & RELATED INDUSTRIES

 Pilipinas Shell Petroleum Corporation

 Unioil Petroleum Phils., Inc.
 Union Refinery Corporation
 Philippine National Oil Company

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 SOME OF OUR CLIENTS

PLASTIC/FIBERGLASS/RUBBER (PACKAGING/ENCLOSURE/CONTAINMENT)

 Alcoa Closure System Int’l. (Phils), Inc.

 Amtes Corp. / Fompac Plastics
 Cherubin Rubber Corporation
 FRP Composite Int’l. Corp.

PLASTIC/FIBERGLASS/RUBBER (PACKAGING/ENCLOSURE/CONTAINMENT)

 Nextphase International, Inc.

 PACTEC Subic Bay, Inc.
 Philippine Resins Industries, Inc.
 Pioneer Amaresa, Inc.
 Polyfoam RGC International Corp.
 Polyflex Industries
 Premier Creative Packaging Inc.
POWER GENERATION

 Bauang Private Power Corp.

 National Transmission Corp.

PRINTING

 CGK Formaprint
 Mega Publishing Group
 The House Printers Corp.
 US Embassy- Regional Printing Center

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 SOME OF OUR CLIENTS
REALTY/ FACILITIES/ UTILITIES

First Phil Industrial Park Inc

 Lima Land Inc.
 Lima Utilities Corp.
 Lima Water Corp.
 Megaworld Corporation

REFRIGERATION & AIRCONDITIONING

 Emerson Climate Technologies - GSC

 UniMagna Philippines, Inc.

SAFETY EQUIPMENT & SUPPLIES

 Berben Merchant, Inc.

TELECOMMUNICATIONS

 ADTEL, Inc

WOOD

 C. Alcantara & Sons, Inc

 Juken Sangyo Corporation

Rev032010

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