Bilal Iqbal Mian

December 2019
Phone: +92 321 443 2292 E-mail: bilalmian@ciitsahiwal.edu.pk, bilalmian@live.com

Career Objective
Delivering value with long-term future in mind

Summary of Profile & Skills

 Awarded experience of 19 years in Management, Leadership and Education including Training & Teaching,
Banking, FMCG Retail & Wholesale, Marketing & Sales, Customer Services and Administration
 Knowledge of European Banking Operations, Islamic Finance and Global Financial Markets (Treasury)
 Knowledge of Retail & Wholesale business in FMCG, Gold & Jewellery and Financial Services
 Best at 2-IC level. Excellent team player & trainer. Ready to take initiative. Ability to multi-task. Good
communication skills
 Ability to work in pressured environment and motivated by deadlines with a 'can-do' approach and
determination to successfully execute
 Sufficient PC skills and IT knowledge with variety of software packages and hardware awareness
 Conscientious, energetic and friendly working attitude with a sense of humour

Work
At Present:
 Teaching Roles:
 Academic Coordinator in Department of Management Sciences at COMSATS University,
Sahiwal Campus January 2010 – To date
Role:
 Course Instructor during different semesters for Productivity and Quality Management, Business
Economics, Micro Economics, Introduction to Management, Project Management, Human Resource
Management, Fundamentals of Marketing, Marketing Management, Marketing Theory & Practice,
Financial Institutions, Islamic Banking & Finance, Islamic Finance, Islamic Studies, Business Ethics and
Business Communication
 Various Co-curricular and extracurricular roles at campus level including Coordinator Student Affairs,
Secretary Discipline Committee, Coordinator International Office, Secretary Masjid Committee, Member
Admissions Committee, Member Literary Society, In-Charge COMSATS Shooting Club, Kabaddi Club,
Committee member (for convocations) and at department DSA (Director Student Affairs) and Batch
Adviser.

 Ex-Visiting Faculty Member at Imperial College of Business Studies, Lahore

 Ex-Visiting Faculty Member at University of Education, Lahore Campus

 Wealth Manager in BankIslami Pakistan, September 2008 – January 2010

Role:
 Hiring, Training and Managing teams of Marketing & Sales Staff for both liabilities and Assets
 Business-to-Business Sales & Marketing and Customer Services & Support for a variety of clientele.
Managing Day to day sales activity i.e. Acquirement and Retention of business through one to one meetings
& presentations
 Leading the sales team to achieve assigned targets with deadlines
 Orientation & Training of new employees in joint sessions
 Interpreting complex financial products to clientele. Marketing activities e.g. Business Conventions,
Seminars & Cultural Events and Group Presentations

 01st September 2005 – 20th September 2008: General Manager at ARY Cash & Carry Private
Limited
Role:
 In charge and responsible for total store management including Operations, Marketing, Sales, personnel,
controllable expenses, margins, prices, stock management, product ranges, layouts, profits, promotion
and execution at various levels
 Overall management & training of departmental store/supermarket business, leading a team of more than
90 individuals in various avenues of the business including Floor Management, Procurement, Finance,
Warehouse, Sales & Marketing, Loyalty Cards Division and Customer Services & Support

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 Designing and implementing evaluation system in order to measure staff's Q&Q performance in relation to
KPI’s
 Marketing of Sahulat Card (A loyalty cum debit card)
 Organization & Marketing of National events like Waahdi Shopping Festival
Achievements:
 Restructuring in all departments. Construction, introduction, implementation and compliance of
improved procedures, resulting great deal of improvement in all aspects that saves time & efforts and
brings along more secure & swift procedures; hence uplifting the quality of work.
 Achieved highest ever growth in average daily sales of super market (60% Nov 2005 –Sep 2006)
 Successful launches of ARY’s Sahulat Card
 Awarded for marketing and organizing ARY’s Waahdi Shopping festival

 06th June 2004 – 31st August 2005: Business Development Manager/Sales & Service Advisor in
Islamic Bank of Britain, covered London & Greater London; and part of the team at Edgware Road
London (flagship) branch. (Includes the period before the official launch of the bank)
Role:
 Active part of the team establishing the new IBB branches in London, providing on-job training of various
Branch Roles for new staff including systems & procedures and customer care using variety of software
 Business-to-Business Sales & Marketing Customer Services & Support for multicultural clientele. Day to
day sales activity i.e. new customers establishing through one to one meetings & presentations
 General Marketing activities including Business Conventions, Seminars & Cultural Events and Group
Presentations,
 Interpreting complex financial products to clientele
 Working in allegiance to strict FSA regulations. Supervising new customer set-up procedures ensuring all
regulatory requirements are met. Creating new documents adhering new procedures
 Liaison within and outside organization. Fire Marshal & First-Aide for the Branch. ATM maintenance.
Achievements:
 Best Employee of the Month April 2005 in the whole organization
 Successful execution of marketing events throughout London
 Highest Account Acquisition in the first quarter of the bank in the whole UK
 Highest Number of Term Deposits in the whole UK
 Acquired first ever Treasury Deposit and first ever institutional Account
 Cross sales target hit, the inward Standing Orders (October 2004)

 26th October 2002 – 06th June 2004: Manager in ARY Group in the Jewellery section ARY
Jewellers UK Limited. In charge of the sales showroom in Wembley, London
Role:
 Overall Management of the ARY’s largest Jewellery outlet in Europe
 National Marketing of Gold products including ornamental jewellery and fine gold bars at UK’s national
press, radio and TV coverage. Marketing Presentations for wholesale and retail customers. Reporting &
Research of sales & marketing including jewellery fashion trends and prices, Asian Wedding Exhibitions
 Leading and Managing a sales team of 6, including professional development through performance
management, recruitment and compensation levels
 Sales of ARY Gold products including 24ct, 22ct, 18 ct and Diamond Jewellery and 24ct Fine Gold bars, at
both retail and wholesale levels. Customer Support Services for multi cultural clientele
Achievements:
 Hit the highest sales/day record (May 2003)
 Successfully organized Retail Exhibition in Manchester, UK

 14th September 2001 – 25th October 2002: Working as Customer Administrator in Abbey
National Bank, (Head Office) Clearing Centre, Prescott Street, London
Role:
 A member of Central Resource Group team – working in different departments within Clearing Centre
fulfilling time to time needs. Various roles in departments like Centralized Unpaids, In-Clearing, Clearing
Accounts, Central Microfilming & Microfiche Unit, BACS & CHAPS
 Working in several software environments according to the departmental requirements
 Ensuring the maintenance of APACS (Association for Payment Clearing Services) service level codes and
work within ISO9000 requirements
Achievements:
 Contributed in reducing the customer complaints to a record low (April 2002)

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 1st March 1999 – 30th June 2001: Marketing Manager (at point of leaving after 3 promotions in 30
months) Harvest Topworth International, Lahore Office (The largest Foreign Exchange and Stock
Brokerage in Pakistan)
Role:
 Management of a client base of approximately 80 individuals with an average account size of $30,000
 Research and charting of FX rates (mostly on Reuters’ RTA) for EUR, CHF, GBP and JPY against USD
 Management of 50 people, including professional development, recruitment and compensation levels
 National Marketing of FX and Equity cash and credit products including national press and radio coverage
 Organisation of Marketing Presentations and social events for prospective clients
 Sales of Foreign Exchange and Equity of a 25M USD equivalent (average) per month
 Customer Support Services for visiting clients
 Worked from the very start of Lahore Office and took part in making it a success
Achievements:
 Best Assistant Manager Marketing Award (Year 2000 - On Acquisition of highest number of
clients and finances to the company, through the team)
 Successfully organized Marketing Events including two mass-scale Seminars and Cultural Events
e.g. Basant with Jung Group, Cricket and Football matches

Training and Education

 On Job Courses
o ISO9000:2015 Training
o SPSS
o Management Training (ARY U K 2002 & ARY PK 2005, IBB UK 2005, HTW 2001)
o Marketing, Merchandizing and Customer Services trainings (with Consultant Ex-Management of
Barclays, UK)
o Group Security (Fraud and Money Laundering prevention) (Abbey 2001, BIP 2004 UK)
o Banking Code of Practice (Abbey 2001, BIP 2004 UK)
o Data Protection Act (Abbey 2001, BIP 2004 UK)
o Disability act (Abbey 2001, BIP 2004 UK)
o ATM maintenance (hardware, software and replenishment) from Wincor Nixdorf UK
o Principles of Islamic Finance (revised with Mufti Irshad Ahmed Aijaz at BIP)

 MPhil in Quality Management (course work), PIQC institute of Quality, Lahore

 Master Degree in Economics, from Bahauddin Zakariya University (Pakistan) 1998
 Bachelor Degree (Economics & Statistics as major subjects) from Bahauddin Zakariya University
(Pakistan) 1995
 Higher Secondary School with 9 Subjects including Mathematics, Statistics, Physics, Economics and
English 1993
 Secondary School in Science Subjects and Primary School from St. Mary’s Convent
IT Skills
 1 year Post Graduate Diploma in Computer Applications
 Certificate in Programming, University of Westminster, UK
 Various Banking Software like Misys, Equation’s EBA & EBS, NOMAD (ATM) and DS32-ScanStation
 Reuters Terminal (Exploring, Charting and Research & Analysis)
 Microsoft Office (Word, PowerPoint, Excel), Knowledge of PC Hardware, Fluent in Multi-Media
Presentations

Extra Curricular
Interests: Community Service Volunteer in counselling of spiritually, socially or financially deprived
Student Affairs Coordinator CIIT Sahiwal 2011 to 2014, Secretary Masjid Committee CIIT Sahiwal
Sports: In-charge of COMSATS Kabaddi Club and COMSATS Shooting Club (Coached Punjab Gold medal
winner for 10m Air-Rifle shooting). Had been a member of Institutional teams of Athletics, Table Tennis,
Boxing, Cricket and Football and won several competitions
Faculty Member of COMSATS Literary Society Member
Leader of the House in All Pakistan Debating Competition at Government College Sahiwal 1997, First
Position in Divisional Golden Jubilee Speech Competition 1997, Had been Member University & City Blood
Donors’ Societies, Had been Student Representative District Anti Narcotics Committee 1995-97
Election Campaign for a candidate of Pakistani Parliament Membership 1997, Company Commander in
National Cadet Corps 1992
Rotaract Club (Rotary International) 1992 - 2001: Several Senior positions and awards at National
(Director International Services), Regional (Zonal Rotaract Representative) and Local levels (President,
Secretary and other offices). Founder Editor for ‘Rotaractive’ Monthly Newsletter of Rotaract Club.
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