QUMAN F0

QUALITY ENGINEERING AND Edition:

Date:
MANAGEMENT
ISO 9001:2015 Quality Management Page: 1
Pages: 1
System - Requirements
Form title:

Project title:

QMS STUDY IN COMPANY OF NORM CIVATA

Author: Date, signature: Group:

Furkan OZBALKANLI 302271 Group 2
Ayberk GUNGOR 302270

Lecturer: Date, signature: Mark:

Aldona Kluczek
TABLE OF CONTENTS

No. Form code Form title Page

1. QUMAN F0 Organization profile 2

2. QUMAN F1 Organization offer 3

3. QUMAN F2 Quality requirements 4

4. QUMAN F3 Organization strategy 5

5. QUMAN F4 Context of the organization 6

6. QUMAN F5 Quality policy 7

7. QUMAN F6 Documentation of tasks, authority and responsibility 8

8. QUMAN F7 Process mapping 9

9. QUMAN F8 Organizational chart 10

10. QUMAN F9 List of processes, their owners and documents 11

11. QUMAN F10 Matrix of ISO 9001:2015 fulfilment 12

12. QUMAN F11 Process data sheet 14

13. QUMAN F12 Procedure 15-16

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 (organization logo) QUMAN
F0
Edition:
PROFILE Date:

Form title:
ISO 9001:2008 Quality management Page: 1
Pages: 1
systems – Requirements

About the Company

NORM CIVATA manufactured its first bolt with a double header machine in 1973. It is the
same passion that has brought them to this day, that gives them the determination to work hard
to do better.

Founded by Nedim Uysal who still serves as the Founder and Honorary Chairman of the Board
of Directors of Norm Group, Norm Cıvata started to produce bolts with a double header set
machine in İzmir, Bornova in 1973. Thanks to the achievements in the sector, the new and
modern facility which is now in operation was established in İzmir Atatürk Organized Industrial
Zone in 1994. This journey which started with bolt production, continued with the incorporation
of many companies and turned into a big group over time.

Norm Group, the solution partner of major producers and strong brands in domestic and abroad
automotive, white goods, electronics, furniture, construction, machinery sectors, shows that it
gives great importance to production, quality and customer satisfaction, as well as to marketing
and marketing communication with CRM applications.

Quality Certificates and Documents

ISO/TS 16949
TS/EN ISO 14001
TS/EN ISO 18001
TS/EN ISO 9001
EN 15048-1:2007

A Class supplier certificate by Volkswagen

Q1 by Ford
Laboratory qualification certificate by Renault
Laboratory qualification certificate by Tofaş-Fiat

For more information: http://www.normcivata.com.tr/en/

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 (organization logo) QUMAN
F1
Edition:
OFFER Date:

Form title:
ISO 9001:2015 Quality Management Page: 1
Pages: 1
System - Requirements

Product name Customer (segment, group, individual)

Bolts
Automobile industry
Hardware

White goods sector

Agriculture goods sector
Steel construction sector
Cycle and motorcycle sector
Machine production sector
Nuts

Worldwide Logistics
Services

Information before and after Companies abroad

purchasing Local companies
Consulting before purchasing
Processed
material

- -
Combinations

Products and Services

B2B companies
Providing automated machines

3
 (organization logo) QUMAN
F2
Edition:
QUALITY REQUIREMENTS Date:

Form title:
ISO 9001:2015 Quality Management Page: 1
Pages: 1
System – Requirements

Product 1 Product 2 Product 3

Product

Products for Breaking Hexagon Nuts with

Ball Pin - Ball Stud
Systems Flanged
Customer

Ford, Skoda, Volvo and TurkTraktör, John Deere

similar automative and similar truck Audi, Mercedes, Vestel
companies companies

• Strength for hot • Strength for

•
Customer requirements

Strength for hot

working working
working
condition condition
• Long product life
• Long product life • Long product life
cycle
cycle cycle
• Delivery on time,
• Delivery on time, • Delivery on time,
• Minimum
• Minimum • Minimum
tolerance level
tolerance level tolerance level
• Flexibility
• Flexibility • Flexibility

4857, Labour Law 4857, Labour Law 4857, Labour Law

Statutory and

requirements

requirements
regulatory

(22.05.2003, Turkey) (22.05.2003, Turkey) (22.05.2003, Turkey)

(inc. legal

Norm Group Internal Norm Group Internal Norm Group Internal

Regulation Regulation Regulation
Organization’s own
requirements

ISO 14001:2015 & TS ISO 14001:2015 & TS ISO 14001:2015 & TS

18001:2014 18001:2014 18001:2014

No-YA Social Club No-YA Social Club No-YA Social Club

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 (organization logo) QUMAN
F3
Edition:
STRATEGY Date:

Form title:
ISO 9001:2015 Quality Management Page: 1
Pages: 1
System - Requirements

Desired
No. Area Strategic goals Numerical measures
value
Expand sales to existing Sales of products in following year/ sales
>1
customers. of products in previous year
Customer

Re-collaboration with customers

1. Number of lost partners in following year =<0
from previous years
Introduce existing products into a
Number of new partnerships in a year >3
new market.
Total profit in following year / total
Increasing net profit >110%
profit previous year*100%
Reducing cost for raw material Total cost of raw material in following
Finance

2. (for same product and same raw year / Total cost of raw material in < 97%
material) previous year*100%
Reducing cost of product Total cost of transportation in following
transportation (same product and year / Total cost of raw material in < 96%
conditions) previous year*100%
Development

In order to motivate staff,

Number of motivated people after events >70%
organizing special events
3.
Age of machines < 15
Renovate out-dated machines,
Age of tools <5
tools and equipment
Age of safety equipment <2
Increasing number of automated Number of increments of automated
>=2
process lay out process lay out
Processes

4. Minimize scrap and defective rate Good pieces / Total pieces * 100% >99%

(Operating time) / (Operating time –

Maximize availability >91%
downtime-set up time) * 100%

Safety Meetings Number of meeting in a month >=1

Safety

5.
Cancel out employment- Number of employment-industrial
=0
industrial accident accident
Recycling or neutralizing environmental
Environment

Recycling and neutralization of

waste in m3 / Total environmental waste %90
environmental waste
in m3 *100%
6.
Organize social responsibility
project to raise environmental Number of organised projects >2
awareness

5
 (organization logo) QUMAN F4

CONTEXT OF THE Edition:

Date:
ORGANIZATION
ISO 9001:2015 Quality Management Page: 1
Pages: 1
System – Requirements
Form title:

The context of the organization

Internal context:

Flexible and adequate production capacity

Organisational performance
Resource factors (IT capabilities, Facility, Location)
Organisational structure and bureaucracy

...............................................................................................................................

External context:

Economic issues (fluctuation rate of Turkish Lira/Euro)

Tax regulations
Product transportation to abroad
Competition on market
Factors related to government (public perception and unemployment rate)

...............................................................................................................................

...............................................................................................................................
Relevant interested parties

Customer
Suppliers
Providers
Stakeholders

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 (organization logo) QUMAN
F5
Edition:
QUALITY POLICY Date:
Form title:

ISO 9001:2015 Quality Management Page: 1

Pages: 1
System – Requirements

No Quality Desired
Goals concerning processes Numerical measures
. priority value
CRM (Customer Relationship
Meeting Customer

Feedback survey scores > 80%

Management) improvement
Requirements

Keeping ATP (Available to

Promise) stock level stabilized ATP rate of total stock >15%
1.
in order to quick responses
Delay time
Delivery on time (customer date – delivery =0
date)
Implementing and developing Scrap rate in one batch <6%
lean manufacturing to all
Working with
Almost Zero

production and management Setup time/Total process

Defects

<22%
levels time
2.
Training of Operators Training test scores >90%
Frequent Maintenance of Number of maintenances in
=2
Machines a week
Number of work accidents in
Cancelling out the accidents =0
Occupational

a year
Safety

3. Possibility * Affect *
Determination of possible risks Prospect <30
(each of them evaluated by 1-5)

Employment of New Specialists Desired number of

>40
Employees

in the Field specialists in company

Qualified

Training of Employees Number of training for a

4. =5
According to Departments department in a year
Group activities for Employees
Number of events in a month =2
in order to increase cooperation

7
 (organization logo) QUMAN
DOCUMENTATION OF TASKS, F6
Edition:
AUTHORITY, RESPONSIBILITY Date:

Form title:
ISO 9001:2015 Quality Management Page: 1
Pages: 1
System – Requirements

Type of document Tasks Authority Responsibility

Health and Safety
Statute General Manager
Establish Inspector
Organizational Norm Group Internal
General Manager Human Resources
regulations Regulation

4857, Labour Law

Work regulations CEO BOA
(22.05.2003, Turkey)

Norm Group Internal

Unit regulations CEO BOA
Regulation

ISO 14001:2015 &

Quality manual CEO Quality Manager
TS 18001:2014

Flow Charts,
Process charter(s) Operational managers Planning Departments
Technical Drawings

Regulations of Operators and

Procedures Operational managers
Working Area Workers

Worksheets, Flow
Instructions Operational managers Operators
Diagrams

8
 (organization logo) QUMAN
F7
Edition:
PROCESS MAPPING Date:

Form title:
ISO 9001:2015 Quality Management Page: 1
Pages: 1
System- Requirements
Management Processes

Strategy and Planning

Budgeting

Compliance

Pickling & Cold Heat

Customer Requirements

Annealing Forming Treatment

Customer Satisfaction
Core Processes

Plastic Secondary
Coating
Patch Operation

Zero Defect Worldwide

Packing
Inspection Logistics

IT Services
Supportive Processes

Accounting

Demand for Identifying

Interview References
Employee Criterias

Recruitment
Implementing of Filling Out Informing SSI Employee's
New Employee to Necessary (Social Security Personal
Company Documents Institution) Information

9
 organization logo) QUMAN
F8
Edition:
ORGANIZATIONAL CHART Date:

Form title:
ISO 9001:2015 Quality Management Page: 1
Pages: 1
System – Requirements

Board of
Manager

CEO

Administration Lean
H&R Quality Production R&D Law IT
and Financing Manufacturing

Occupational
Production
Purchasing Health and Cutting - Quality Design Kaizen
Planning
Safety

Logistics Material
Quality Control Method
Management

Accounting
Quality -
Engineering
Insurance

Social Services
Stock Control

Sales and
Marketing

10
 (organization logo) QUMAN
LIST OF PROCESSES, THEIR OWNERS F9
AND DOCUMENTS Edition:
Date:

Form title:
ISO 9001:2015 Quality Management Page: 1
Pages: 1
System – Requirements

Document
No. Process Owner
code
1. Strategy and Planning Administration D1
Administration
2. Budgeting D2
&Finance
3. Compliance Administration D3
Production
4. Manufacturing D4
Manager
Production
5. Pickling & Annealing D4.1
Department
Production
6. Cold Forming D4.2
Department
Production
7. Heat Treatment D4.3
Department
Production
8. Secondary Operation D4.4
Department
Production
9. Coating D4.5
Department
Production
10. Plastic Patch D4.6
Department
Production
11. Zero Defect Inspection D4.7
Department
Production
12. Packing D4.8
Department
Production
13. Worldwide Logistics D4.9
Manager
14. IT Services IT Manager D5
Finance & Account
15. Accounting D6
Manager
16. Recruitment H&R Manager D7
17. Demand For Employee H&R Manager D7.1
18. Identify Criteria H&R Manager D7.2
19. Interviews H&R D7.3
20. References H&R D7.4
21. Employee’s Personal Information H&R D7.5
22. Informing SSI (Social Security Institute) H&R Manager D7.6
23. Filling Out of Necessary Documents H&R Manager D7.7
24. Implementing of New Employee to Company H&R D7.8

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 (organization logo) QUMAN
MATRIX OF ISO 9001:2015 F10
Edition:
FULFILMENT Date:

Form title:
ISO 9001:2015 Quality Management Page: 1
Pages: 2
System – Requirements

ISO 9001:2015 Quality Management System - Requirements

No

10.2
6.1
4.1

4.2

4.3

4.4
5.2
5.5

6.2
6.3
6.4
7.1
7.2
7.3
7.4
7.5
8.1
8.2
8.3
8.4
8.5
8.7
9.1
9.2
Process ID
.
Strategy and
1. X X X X X X X X X
Planning
2. Budgeting X X X X X

3. Compliance X X X X X
Manufacturi
4.
ng
X X X X X X X X X X X X X
Pickling &
5. X X X X X X X X X
Annealing
Cold
6.
Forming
X X X X X X X X X X
Heat
7. X X X X X X X X X X
Treatment
8. Packing X X X X X X X X X X X X

9. Accounting X X X X X X X X X X X
Worldwide
10.
Logistics
X X X X X X X X

11. Recruitment X X X X X X X X X X X
Informing
SSI (Social
12. X X X X X X X
Security
Institute)
Filling Out
of
13.
Necessary
X X X X X X X
Documents

12
 (organization logo) QUMAN
MATRIX OF ISO 9001:2015 F10
Edition:
FULFILMENT Date:

Form title:
ISO 9001:2015 Quality Management Page: 2
Pages: 2
System – Requirements

Legend:

X – Process fully fulfils requirement

– Process chosen to design procedure
4.1– Context of the organisation
4.2 – Management commitment
4.3 – Scope of QMS
4.4– QMS and its processes
5.2 – Policy
5.5 – Responsibility, authority
6.1 – Planning
6.2 – Quality Objectives
6.3 – Planning of changes
7.1 – Resources
7.2 – Competences
7.3 – Awareness
7.4 – Communication
7.5 - Documented information
8.1 – Planning and control of operation
8.2 – Requirements related to products
8.3 – Design and development
8.4 – Process control
8.5 – Production
8.7 – Control of nonconforming product
7.6 – Control of monitoring and measuring devices
9.1 – Monitoring and measurement, analysis of data
9.2 – Internal audits
9.3 – Management Review
10.1 – Improvement
10.2 – Nonconformity and corrective actions

13
 (organization logo) QUMAN
F11
Edition:
PROCESS DATA SHEET #1 Date:
Form title:

ISO 9001:2015 Quality Management Page: 1

Pages: 1
System – Requirements

Process: Pickling
Owner Production Manager

Goals 1. Decreasing hardness of materials

resulting from 2. Prepare the materials to next steps of production process
quality policy 3. Minimizing stresses on microstructure of material

1. Temperature
Measurable
goals 2. Rate of Scrap
3. Process Time
Resources:
Furnace, fuel,
available cooling area
etc.
Tempered and
Output:
Process
Input: Material ready material for
production
Related documents:
Certificate of
Conformity to Turkish
Standarts

Input: Raw Material

Activity/ Risk Counteractions
No. Threats/Risk Likelihood Impact
Resources Value (best solution)
Delaying
Early purchasing
Entry of materials delivering of
1. 3 5 15 and early
to production area the material to
producing
company
Delivering
Entry of materials wrong (No action is
2. 1 5 5
to production area materials from needed)
storage
Heating at
Heating of wrong (No action is
3. 1 5 5
materials temperature needed)
values
Inclusion in
(No action is
4. End of the process microstructure 1 5 5
needed)
of material
Output: Ready tempered material for Following Steps

14
 (organization logo) QUMAN
F12
PROCEDURE #1 Edition:
Date:
Form title:
ISO 9001:2015 Quality Management Page: 1
Pages: 2
System – Requirements

Goal of
Make to materials ready for following forming process and manufacture
procedure
Area of
Pickling Area
Procedure
Responsible
Operator
for procedure
Records
Production Manager and Quality Manager
supervision
Input Department’s needs, quality records, old plan for audit, …
Step Activity Responsible person Records
Agreement with
1. Entry of material to pickling area Storage Personel
customer
Heating the steel to high temperature Steel composite
2. which based on amount of carbon in it Operator and operating
(830-950 oC) procedures
Steel composite
Cooling of material to temperature
3. Operator and operating
between 550-700 oC after heating
procedures
Steel composite
Leaving material at the temperature that
4. Operator and operating
550-700 oC for 4 hours
procedures
Steel composite
Cooling of material to room temperature
5. Operator and operating
(24-26 oC)
procedures
Steel composite
6. Analysis based on microscope Operator and operating
procedures

Output New plan for audits, prepared material for cold-forming

Forms/records
related to Internal audits schedule, work order
procedure
Documents
related to Operating procedures and steel composite
procedure
After that process, tempered material is obtained. Tempered material
Definitions
means it’s available for process of cold forming.

15
 (organization logo) QUMAN
PROCEDURE F12
Edition:
(Internal audits) Date:

ISO 9001:2015 Quality Management Page: 2

Pages: 2
System – Requirements

Entry of raw
material

Furnace

Cooling until
720 oC

Leaving
material for 4
hours

Cooling
material to
the room
temparature

Delivering
the material
to next step
of production

16
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