AZLYN SUHAIMI

MBA 62361219005

PBP60183
MANAGEMENT & ORGANIZATION BEHAVIOUR

CASE 3 : HY DIARIES INC

NAME : AZLYN RABIATUL SYUHADA BT AHMAD SUHAIMI

STUDENT ID : 62361219005
LECTURER’S NAME : DR NAZATUL SHIMA ABDUL RANI
AZLYN SUHAIMI
MBA 62361219005

CASE 3 : HY DIARIES INC

Syd Gilman read the latest sales figures with a great deal of satisfaction. The vice president of
marketing at Hy Dairies, Inc., a large Midwestern milk products manufacturer, was pleased to see
that the marketing campaign to improve sagging sales of Hy’s gourmet ice cream brand was
working. Sales volume and market share of the product had increased significantly over the past two
quarters compared with the previous year.
The improved sales of Hy’s gourmet ice cream could be credited to Rochelle Beauport, who was
assigned to the gourmet ice cream brand last years. Beauport had joined Hy less than two years ago
as an assistant brand manager after leaving a similar job at a food products firm. She was one of the
few women of colour in marketing management at Hy Dairies and had a promising career with the
company. Gilman was pleased with Beauport’s work and tried to let her know this in annual
performance reviews. He now had an excellent opportunity to reward her by offering her the recently
vacated position of a market research coordinator. Although technically only a lateral transfer with a
modest salary increase, the marketing research coordinator job would give Beauport broader
experience in some high-profile work, which would enhance her career with Hy Dairies. Few people
were aware that Gilman’s own career had been boosted by working as a marketing research
coordinator at Hy several years before.
Rochelle Beauport had also seen the latest sales figures on Hy’s gourmet ice cream and was
expecting Gilman’s call to meet her that morning. Gilman began the conversation by briefly
mentioning the favourable sales figures, and then explained that he wanted Beauport to take the
marketing research coordinator job. Beauport was shocked by the news. She enjoyed brand
management and particularly the challenge involved with controlling a product that directly affected
the company’s profitability. Marketing research coordinator was a technical support position—a
“backroom” job—far removed from the company’s bottom-line activities. Marketing research was not
the route to top management in most organizations, Beauport thought. She had been sidelined.
After a long silence, Beauport managed a weak, “Thank you, Mr. Gilman.” She was too bewildered
to protest. She wanted to collect her thoughts and reflects on what she had done wrong. Also, she
did not know her boss well enough to be openly critical.
Gilman recognized Beauport’s surprise, which he assumed was her positive response to hearing of
this wonderful career opportunity. He, too, had been delighted several years earlier about his
temporary transfer to marketing research to round out his marketing experience. “This move will be
good for both you and Hy Dairies,” said Gilman as he escorted Beauport from his office.
Beauport was preoccupied with several tasks that afternoon but was able to consider the day’s
events that evening. She was one of the top women and few minorities in brand management at Hy
Dairies and feared that she was being sidelined because the company didn’t want women or people
of colour in top management. Her previous employer had made it quite clear that women “couldn’t
take the heat” in marketing management and tended to place women in technical support positions
after a brief term in lower brand management jobs. Obviously, Syd Gilman and Hy Dairies were
following the same game plan. Gilman’s comments that the coordinator job would be good for her
was just a nice way of saying that Beauport couldn’t go any further in brand management at Hy
Dairies.
Beauport now faced the difficult decision of whether to confront Gilman and try to change Hy Dairies’
sexist and possibly racist practices or to leave the company.
AZLYN SUHAIMI
MBA 62361219005

Discussion Questions
1. Apply your knowledge of stereotyping and social identity theory to explain what went wrong
here.
Stereotypes are characteristics imposed upon groups of people because of their race, nationality,
and sexual orientation. These characteristics tend to be oversimplifications of the groups
involved, and while some people truly do embody the traits of their stereotype, they are not
necessarily representative of all people within that group. Stereotypes are not always accurate
and even if positive, can be harmful.
Social identity theory was proposed in social psychology by Tajfel and his colleagues (Tajfel,
1978; Tajfel & Turner, 1979). Social identity refers to the ways that people's self-concepts are
based on their membership in social groups. Examples include sports teams, religions,
nationalities, occupations, sexual orientation, ethnic groups, and gender. Social identity theory
addresses the ways that social identities affect people's attitudes and behaviors regarding their
ingroup and the outgroup. Social identities are most influential when individuals consider
membership in a particular group to be central to their self-concept and they feel strong
emotional ties to the group. Affiliation with a group confers self-esteem, which helps to sustain
the social identity.
Rochelle Beauort had a feeling that market research coordinator is not her main course. She was
on the top management in Branding. Research coordinater is in operation line. She likewise
developed discernment that as result of her shading, she was set aside for some other times.
Syd Gilman misperceived that Rochelle Beuport would welcome the new position that he
encountered before his position. He believed that by offering that position will help her gain new
experience in her work just like others but Rochelle Beuport really demotivate about her new
position but cannot say anything in front of Syd Gilmaan

2. What other perceptual errors are apparent in this case study?

The other perceptual mistake that is apparent for this case study is the Halo Effect. The Halo
Effect happens when strong information about the clear target is missing or we are not enough
pushed to chase down it..We also develop a general impression of the individual of condition. An
individual is considered average in one category, we are obligated to make a near evaluation too
in other categories. It is as if we can't without a lot of a stretch separate classes .It may in like
manner be connected with disharmony avoiding, as making them awesome at one thing and
ghastly at another would make a general appraisal troublesome. As communicated above,
Rochelle felt that she was side lined and was set aside as a consequence of her incongruities
furthermore her social character. The new proposed position was not in the top organization and
that is the thing that Syd Gilman required. She just responded "Thank you, Mr. Gilman" with
hesitations. She expected to accumulate her contemplations and consider what she had done
wrong.
AZLYN SUHAIMI
MBA 62361219005

3. What can organizations do to minimize misperceptions in these types of situations?

In this case, communication is the key to minimize misperception. Communication is really
important to succed in any organization. Even practicaly, company do very well in organization,
but miscommunication is they main key to deliver any process in organization. In this case,
Rochelle Beuport didn’t tell Syd Glman that she is not happy about her new position . she not
willing to able to work as research coordinater.
At the same time. Syd Gilman need to study and discover the right postion to place his
employee. She was on top management, but when she got the new position whch is lower than
previous position, she demotivate. She was really unhappy about it. Syd Gilman ought to give
vigilant thought to what Beauport is commucating. In case need be, he should have the
eargerness to discuss .
Soo communication is really important for both side understand need for each other. Listen to the
employee and express the feeling in professional way will create a good organization. This is to
understand each other so that organization will allies to the work.