Cloud & Avaya OneCloud Definitions

Cloud can mean many things and our customers may have different definitions about Cloud and why
they may need to consider them. The key with Cloud is to find out what the customer needs, why and
then look at the best Cloud delivery option to meet their needs.

At Avaya, we have multiple ways to deliver Cloud, because flexibility and options promote the best case
for Cloud and offer our customers the most options to meet their needs today and in the future.

To make it easier for you to understand market and Avaya Cloud definitions and terms we have
organized this document. You can read it all thought or click in the links to get more details on each
term.

Contents
Market Most Common Cloud Definitions ................................................................................................... 3
Cloud ....................................................................................................................................................... 3
Public Cloud ............................................................................................................................................ 3
Private Cloud ........................................................................................................................................... 3
Hybrid Cloud ........................................................................................................................................... 3
CCaaS ...................................................................................................................................................... 4
DaaS ........................................................................................................................................................ 4
CPaaS ...................................................................................................................................................... 4
IDaaS ....................................................................................................................................................... 4
UCaaS ...................................................................................................................................................... 4
Client Container ...................................................................................................................................... 4
Avaya OneCloud Naming Go to Market ...................................................................................................... 5
Powered by Avaya IX solutions ............................................................................................................... 5
Avaya OneCloud Internal Naming (not to be used with customers) ........................................................... 6
Avaya OneCloud -Private delivery ........................................................................................................... 6
ReadyNow-.......................................................................................................................................... 6
Secure- ................................................................................................................................................ 6
Custom-............................................................................................................................................... 7
Avaya OneCloud -public delivery ............................................................................................................ 7
IX Workplace- ...................................................................................................................................... 7
IX Contact Center- ............................................................................................................................... 7
Avaya OneCloud Hybrid .......................................................................................................................... 7
Avaya OneCloud CPaaS delivery ............................................................................................................. 7
Avaya Intelligent Xperiences ................................................................................................................... 8
Avaya IX Mobile Experience- ............................................................................................................... 8
Avaya IX Mobile Identity- .................................................................................................................... 8
Avaya IX Conversation Intelligence- .................................................................................................... 8
Avaya DaaS- ........................................................................................................................................ 8
Market Most Common Cloud Definitions

Cloud
A Cloud is a pool of compute, storage, and network resources usually housed in large globally
interconnected datacenters typically accessed over the internet.
Cloud has many different definitions, but in its most primitive form, Cloud is a delivery, consumption,
and operating model for services and/or applications.

Public Cloud
A Cloud is considered a "Public Cloud" when the services are provided over a network that is open for
public use, such as the internet.
Public Cloud services may be free. For example, your Gmail or Dropbox’s free Cloud storage accounts. A
Cloud is hosted by a Cloud Service Provider (CSP). The CSP might choose to offer some free compute
resources, services, or applications to quickly and easily allow customers to try out their offers as a
method of land and expand where customers start to pay for additional resources or elevated levels of
service. The individuals or organizations who lease or subscribe to Cloud services are known as tenants.
Tenants generally only pay for services they use in a utility billing model. For example, with energy such
as electricity or gas, you pay for what you use. The same principle applies to Public Cloud: you pay for
what you use. Another major advantage of public Cloud is the ability to automatically scale systems up
and down based on customer demands. This is why it is a preferred spot to run Customer Relationship
Management (CRM) applications, websites, and storefronts where demand may rapidly increase or
decrease.

Private Cloud
A Private Cloud is a Cloud infrastructure operated solely for a single customer; there are no other
Tenants on a Private Cloud image. A Private Cloud solution includes its installation and associated
management, sometimes in a fully managed offering where the CSP takes care of all tasks and processes
or enabling some form of self-service capabilities. The advantage of a Private Cloud over a Public Cloud
is that you can retain some control of the data and you can customize it to meet the customer needs.
Many organizations are migrating their data centers to Private Clouds to run core business applications
“in the Cloud” while retaining their custom business flows. This approach is very attractive to large
Enterprises where security, control and regulations may come into play.

Hybrid Cloud
Hybrid Cloud is a computing service that is composed of some combination of Private and Public Cloud
services. An example of a Hybrid Cloud environment could be the case where an organization may store
sensitive client data in-house on a Private Cloud application but interconnect that application to a
business intelligence application provided on a Public Cloud in a software-as-a-service scenario.
CCaaS
Contact Center as a Service

DaaS
Device as a Service

CPaaS
Communication Plataforms as a Service.

IDaaS
Identification as a Service

UCaaS
Unified Communication as a Service

Client Container
The space occupied by a client solution within an (Avaya) datacenter
Avaya OneCloud Naming Go to Market

This new naming will rollout throughout 2019. The first rollout of the Avaya
IX nomenclature is Avaya OneCloud. Avaya OneCloud continues to simplify
and unite our flexible cloud platform and options that are available for any
size of business; public, private, and hybrid.

Avaya OneCloud delivers: Avaya Intelligent Xperiences workplace and

contact center solutions via the cloud. Partners today can and will continue
to deliver Avaya Intelligent Xperiences as a private or public cloud.
Additionally, OneCloud delivery can be connected with on-premises solutions
to deliver solutions via a hybrid cloud.

Externally we want to position that Avaya has a single cloud solution for
delivering our Intelligent Xperiences; and that is called Avaya OneCloud.

This is important because we have more technology solutions, products, and

patents than many companies have customers. We want to focus on our
customer’s needs and not confuse the discussion with all the available
options or features.

Powered by Avaya IX solutions are the Avaya solution partners have the ability
to host cloud offers themselves.
Avaya OneCloud Internal Naming (not to be used with customers)

Internally to help identify and due to legal differentiations for contracts, we

need more detailed specifics on naming to help support our customer needs.

We have the following naming details around delivery types and offers.
Externally we should focus on the OneCloud solution not the delivery method
or option.

Avaya OneCloud -Private delivery is a single tenant dedicated software instance

designed for large customers (typically over 2000 users) needing higher
feature sets and the ability for more control, customization, and higher
security needs. Options includes: ReadyNow, Secure, and Custom.

ReadyNow- Single global private delivery model utilizing predefined

datacenters with an automated reference architecture to deliver
standard set of UC and CC solutions.
Secure- Private cloud delivery of UC options with better customization
and security designed for Federal Government and contractors that
 need to meet tight security options including FISMA and FedRAMP
Moderate.
Custom- The ability to take our standard UC and CC private cloud
solution and customize to meet large enterprise customer needs. This
can include delivery on customer site or data center.

Former names include: Avaya Private Cloud, Avaya Communications Cloud Private, Avaya
Cloud Private, and Avaya Enterprise Private Cloud, Avaya Cloud Secure, Avaya Secure
Delivery

Avaya OneCloud -public delivery is a Multi-tenant software designed for SMB,

Mid-Market and Enterprise size customers that require more standard
feature functionality in their UC and CC solutions. Options include: IX
Workplace and IX Contact Center.

IX Workplace- Includes our UC portfolio of options including voice calling,

collaboration, messaging, and meetings delivered in a public cloud.
IX Contact Center- Full feature contact center solutions including API
connections designed to improve the customer experience delivered in
a public cloud environment.
Former names include: Avaya Cloud UC, Avaya Cloud CCaaS, Avaya/Spoken, Avaya Cloud
for BPO, Avaya Cloud IPO

Avaya OneCloud Hybrid options are the combining of Avaya on-premises

solutions with any of our OneCloud solutions

Avaya OneCloud CPaaS delivery is a cloud platform that enables our partners
and customers to integrate a wide range of features including SIP Trunking,
global DID and 800 service, voice notification, messaging and API workflows.
Can be used in support of both cloud and premise solutions to simplify
process and provide more complete customer experiences.
Includes SIP Trunking, DID and 800 service, voice notification, Messaging
and API workflows.

Former names include: Zang

Avaya Intelligent Xperiences are offers that are delivered as part of core
solutions, and support cloud and premise solutions; these include:

Avaya IX Mobile Experience- allows contact centers the opportunity to

reduce toll-free charges, increase operational efficiency with better
mobile call authentication and recognition

Avaya IX Mobile Identity- Part of Mobile Experience, is a smart phone

identification solution designed to reduce costs and improve customer
experience by utilizing voice and facial recognition technology.

Avaya IX Conversation Intelligence- enables agents to focus on customers

and reduces after call work time. Offers artificial intelligence support
to auto transcribe voice interactions.

Avaya DaaS- Device as a Service; The ability to use devices as needed

and pay a fixed monthly usage charge.