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SERVICE MANUAL
3D Blu-ray Disc / DVD TM

HOME THEATER SYSTEM


SERVICE MANUAL

MODEL: HB806TM (HB806TM, SH86TM-S/C, SH85TM-W)


MODEL: HB806TM
(HB806TM, SH86TM-S/C, SH85TM-W)

CAUTION
BEFORE SERVICING THE UNIT, READ THE “SAFETY PRECAUTIONS”
IN THIS MANUAL.

P/NO : AFN75474414 MARCH, 2011


CONTENTS

SECTION 1 ........ SUMMARY


SECTION 2 ........ ELECTRICAL
SECTION 3 ........ CABINET & MAIN CHASSIS
SECTION 4 ........ MT8555D F/E LOADER PART
SECTION 5 ........ REPLACEMENT PARTS LIST

1-1
SECTION 1
SUMMARY

CONTENTS

PRODUCT SAFETY SERVICING GUIDELINES FOR BLU-RAY DISC PLAYER PRODUCTS .............. 1-3

SERVICING PRECAUTIONS .......................................................................................................................... 1-4


• GENERAL SERVICING PRECAUTIONS
• INSULATION CHECKING PRODEDURE
• ELECTROSTATICALLY SENSITIVE (ES) DEVICES

HIDDEN KEY MODE........................................................................................................................................ 1-5

FIRMWARE UPDATE GUIDE ......................................................................................................................... 1-6

NETWORK UPDATE ....................................................................................................................................... 1-9

SPECIFICATIONS .......................................................................................................................................... 1-12

1-2
PRODUCT SAFETY SERVICING GUIDELINES
FOR BLU-RAY DISC PLAYER PRODUCTS
IMPORTANT SAFETY NOTICE
This manual was prepared for use only by properly trained audio-video service
technicians.
When servicing this product, under no circumstances should the original design be
modified or altered without permission from LG Corporation. All components should
be replaced only with types identical to those in the original circuit and their physical
location, wiring and lead dress must conform to original layout upon completion of
repairs.
Special components are also used to prevent x-radiation, shock and fire hazard.
These components are indicated by the letter “x” included in their component des-
ignators and are required to maintain safe performance. No deviations are allowed
without prior approval by LG Corporation.
Circuit diagrams may occasionally differ from the actual circuit used. This way,
implementation of the latest safety and performance improvement changes into the
set is not delayed until the new service literature is printed.
TIPS ON PROPER INSTALLATION
CAUTION : Do not attempt to modify this product in any way. Never perform cus-
1. Never install any receiver in a closed-in recess, cubbyhole, or closely fitting shelf
tomized installations without manufacturer’s approval. Unauthorized modifications
space over, or close to, a heat duct, or in the path of heated air flow.
will not only void the warranty, but may lead to property damage or user injury.
2. Avoid conditions of high humidity such as: outdoor patio installations where dew
Service work should be performed only after you are thoroughly familiar with these
is a factor, near steam radiators where steam leakage is a factor, etc.
safety checks and servicing guidelines.
3. Avoid placement where draperies may obstruct venting. The customer should
GRAPHIC SYMBOLS also avoid the use of decorative scarves or other coverings that might obstruct
The exclamation point within an equilateral triangle is intended to ventilation.
alert the service personnel to important safety information in the
service literature. 4. Wall- and shelf-mounted installations using a commercial mounting kit must
The lightning flash with arrowhead symbol within an equilateral follow the factory-approved mounting instructions. A product mounted to a shelf
triangle is intended to alert the service personnel to the presence of or platform must retain its original feet (or the equivalent thickness in spacers) to
noninsulated “dangerous voltage” that may be of sufficient magnitude provide adequate air flow across the bottom. Bolts or screws used for fasteners
to constitute a risk of electric shock. must not touch any parts or wiring. Perform leakage tests on customized instal-
The pictorial representation of a fuse and its rating within an equi- lations.
lateral triangle is intended to convey to the service personnel the 5. Caution customers against mounting a product on a sloping shelf or in a tilted
following fuse replacement caution notice: position, unless the receiver is properly secured.
CAUTION : FOR CONTINUED PROTECTION AGAINST RISK 6. A product on a roll-about cart should be stable in its mounting to the cart.
OF FIRE, REPLACE ALL FUSES WITH THE SAME TYPE AND Caution the customer on the hazards of trying to roll a cart with small casters
RATING AS MARKED NEAR EACH FUSE. across thresholds or deep pile carpets.
SERVICE INFORMATION 7. Caution customers against using extension cords. Explain that a forest of exten-
While servicing, use an isolation transformer for protection from AC line shock. After sions, sprouting from a single outlet, can lead to disastrous consequences to
the original service problem has been corrected, make a check of the following: home and family.
FIRE AND SHOCK HAZARD
1. Be sure that all components are positioned to avoid a possibility of adjacent
component shorts. This is especially important on items trans-ported to and from
the repair shop.
2. Verify that all protective devices such as insulators, barriers, covers, shields,
strain reliefs, power supply cords, and other hardware have been reinstalled per
the original design. Be sure that the safety purpose of the polarized line plug has
not been defeated.
3. Soldering must be inspected to discover possible cold solder joints, solder
splashes, or sharp solder points. Be certain to remove all loose foreign par-
ticles.
4. Check for physical evidence of damage or deterioration to parts and compo-
nents, for frayed leads or damaged insulation (including the AC cord), and
replace if necessary.
5. No lead or component should touch a high current device or a resistor rated at 1
watt or more. Lead tension around protruding metal surfaces must be avoided.
6. After reassembly of the set, always perform an AC leakage test on all exposed
metallic parts of the cabinet (the channel selector knobs, antenna terminals,
handle and screws) to be sure that set is safe to operate without danger of
electrical shock. DO NOT USE A LINE ISOLATION TRANSFORMER DURING
THIS TEST. Use an AC voltmeter having 5000 ohms per volt or more sensitivity
in the following manner: Connect a 1500 ohm, 10 watt resistor, paralleled by a
.15 mfd 150V AC type capacitor between a known good earth ground water pipe,
conduit, etc.) and the exposed metallic parts, one at a time. Measure the AC volt-
age across the combination of 1500 ohm resistor and .15 mfd capacitor. Reverse
the AC plug by using a non-polarized adaptor and repeat AC voltage measure-
ments for each exposed metallic part. Voltage measured must not exceed 0.75
volts RMS. This corresponds to 0.5 milliamp AC. Any value exceeding this limit
constitutes a potential shock hazard and must be corrected immediately.

1-3
SERVICING PRECAUTIONS
CAUTION: Before servicing the BLU-RAY DISC PLAYER cov- Electrostatically Sensitive (ES) Devices
ered by this service data and its supplements and addends, Some semiconductor (solid state) devices can be damaged
read and follow the SAFETY PRECAUTIONS. NOTE: if easily by static electricity. Such components commonly are
unforeseen circumstances create conflict between the follow- called Electrostatically Sensitive (ES) Devices. Examples of
ing servicing precautions and any of the safety precautions in typical ES devices are integrated circuits and some field effect
this publications, always follow the safety precautions. transistors and semiconductor chip components.
Remember Safety First : The following techniques should be used to help reduce the
incidence of component damage caused by static electricity.
General Servicing Precautions
1. Always unplug the BLU-RAY DISC PLAYER AC power cord 1. Immediately before handling any semiconductor compo-
from the AC power source before: nent or semiconductor-equipped assembly, drain off any
(1) Removing or reinstalling any component, circuit board, electrostatic charge on your body by touching a known
module, or any other assembly. earth ground. Alternatively, obtain and wear a commercially
(2) Disconnecting or reconnecting any internal electrical available discharging wrist strap device, which should be
plug or other electrical connection. removed for potential shock reasons prior to applying power
(3) Connecting a test substitute in parallel with an electro- to the unit under test.
lytic capacitor.
Caution : A wrong part substitution or incorrect polar- 2. After removing an electrical assembly equipped with ES
ity installation of electrolytic capacitors may result in an devices, place the assembly on a conductive surface such
explosion hazard. as aluminum foil, to prevent electrostatic charge buildup or
exposure of the assembly.
2. Do not spray chemicals on or near this BLU-RAY DISC
PLAYER or any of its assemblies. 3. Use only a grounded-tip soldering iron to solder or unsolder
ES devices.
3. Unless specified otherwise in this service data, clean elec-
trical contacts by applying an appropriate contact cleaning 4. Use only an anti-static solder removal device. Some solder
solution to the contacts with a pipe cleaner, cotton-tipped removal devices not classified as “anti-static” can generate
swab, or comparable soft applicator. electrical charges sufficient to damage ES devices.
Unless specified otherwise in this service data, lubrication of
contacts is not required. 5. Do not use freon-propelled chemicals. These can generate
an electrical charge sufficient to damage ES devices.
4. Do not defeat any plug/socket B+ voltage interlocks with
whitch instruments covered by this service manual might be 6. Do not remove a replacement ES device from its protective
equipped. package until immediately before you are ready to install
it. (Most replacement ES devices are packaged with leads
5. Do not apply AC power to this BLU-RAY DISC PLAYER electrically shorted together by conductive foam, aluminum
and / or any of its electrical assemblies unless all solidstate foil,or comparable conductive material).
device heat sinks are correctly installed.
7. Immediately before removing the protective material from
6. Always connect the test instrument ground lead to an the leads of a replacement ES device, touch the protective
appropriate ground before connecting the test instrument material to the chassis or circuit assembly into which the
positive lead. Always remove the test instrument ground device will be installed.
lead last.
Caution: Be sure no power is applied to the chassis or cir-
Insulation Checking Procedure cuit, and observe all other safety precautions.
Disconnect the attachment plug from the AC outlet and turn
the power on. Connect an insulation resistance meter (500V) 8. Minimize bodily motions when handling unpackaged
to the blades of the attachment plug. The insulation resistance replacement ES devices. (Normally harmless motion such
between each blade of the attachment plug and accessible as the brushing together of your clothes fabric or the lifting
conductive parts (Note 1) should be more than 1Mohm. of your foot from a carpeted floor can generate static elec-
Note 1 : Accessible Conductive Parts include Metal panels, tricity sufficient to damage an ES device.)
Input terminals, Earphone jacks,etc.

1-4
HIDDEN KEY MODE
AVAILABLE
HIDDEN MODE ENTRANCE KEY EXIT KEY DISPLAY
STATUS
PAUSE or HOME SYSTEM
DISPLAY SYSTEM 1+3+9+7+1+3+9+
SETUP MENU ON ※ 'Pause' Key INFORMATION
INFORMATION ENTER or MP2
FACTORY RESET (KEY,VERSION)
1.PLATFORM
INFORMATION
2.FATAL ERROR
MESSAGE
3.SYSTEM DEBUG
DISPLAY DEBUG (NO DISC or OPEN)
4+5+6+2+5+8+0 RETURN/PAUSE MESSAGE
INFORMATION and MENU OFF
4.LOADER DEBUG
MESSAGE
5.HDMI
CONNECTION
INFO
POWER ON Front 'STOP' +
EEPROM INITIAL Auto exit "E2P CLEAR"
STATUS RMC '0' for 5s
DVD FUNCTION
Front 'STOP' + "Locked" display
DOOR LOCK and POWER ON Toggling
RMC 'STOP' for 5s for 3s
STATUS
WIRELESS SPK POWER ON Front 'STOP' +
"REMATE"
REMATE STATUS RMC 'MUTE'

1-5
FIRMWARE UPDATE GUIDE
1. COPY AN UPDATE FILE TO A MEDIA (USB OR CD-ROM)

HB806 Update File Name: LG_HB_6200M55.ROM

1) An update file have to be copied onto the root of file system.


2) USB and CD-ROM are able to use firmware update.

< Example: Nero Burning Rom >

1-6
2. UPDATE FIRMWARE
1) Insert USB or CD-ROM which has an update file.
2) OSD responds to the insertion event.
3) OSD is shown as below.

< Firmware Update OSD >

OSD contents: Front Panel contents:

UPDATE
UPGRADE
Driver Version: H10LGN0400
SW Version: BD.5.081.00.C

A new update was found


Do you want to update?

SW Version BD.5.143.00

OK Cancel

1-7
3. DURING UPDATING
1) Progressive bar is shown on the update time repeatedly.
2) Tray is opened.

Front Panel contents:

UPGRADE

4. AFTER UPDATE COMPLETE


1) Power off / on automatically after update complete.
2) Tray will be closed.

1-8
NETWORK UPDATE
You can update the firmware by connecting your unit device directly to the S/W update server.

Configuring Network Settings


To update the firmware by connecting your player directly to the S/W update server, your player must be
connected to network. If your player is not connected to network, make a physical connection.

1) Press Home on the Remote Control.

2) Press or to select the Setup mode.

3) Select Others --> Software Update

4) On the UPDATE window, press or ENTER to


check for the newest update.
(Checking will takes about one minute.)

Caution:
Pressing Enter while checking for the update will end
process

1-9
If newer version exists,

5) If newer version exists, the message


“A new update was found. Do you want to
download it?” appears.
Select OK to download the update.
(Selecting CANCEL will end the update.)

6) The player starts downloading the newest update


from the SBP server.

7) When downloading is completed, the message,


“Download is complete. Do you want to
update?” appears.

8) Select OK to start updating

1-10
9) Update will be processed

Caution :
Do not turn off the power during firmware update.

10) When update is completed, the message,


“Update is complete.” will appear, and the power
will turn off automatically after 5 seconds.

11) Turn the power back on.


The system now operates with the new version.

1-11
SPECIFICATIONS
• GENERAL
Power requirements: Refer to main label on the rear panel.
Power consumption: Refer to main label on the rear panel.
Dimensions (W x H x D): Approx. 360 x 57 x 307 mm without foot
Net Weight (Approx.): 2.8 kg
Operating temperature: 5 °C to 35 °C (41 °F to 95 °F)
Operating humidity: 5 % to 90 %

• INPUTS / OUTPUTS
VIDEO OUT: 1.0 V (p-p), 75 Ω, sync negative, RCA jack x 1
HDMI OUT (video/audio): 19 pin (Type A, HDMI™ Connector)
ANALOG AUDIO IN: 2.0 Vrms (1 kHz, 0 dB), 600 Ω, RCA jack (L, R) x 1
DIGITAL IN (OPTICAL): 3 V (p-p), 75 Ω, Optical jack x 1
PORT. IN: 0.5 Vrms (3.5 mm stereo jack)

• TUNER
FM Tuning Range: 87.5 to 108.0 MHz or 87.50 to 108.00 MHz

• AMPLIFIER
Power output (3 Ω), (RMS), THD 10 % (3 Ω/ 3 Ω)
Total 850 W
Front 141 W x 2
Center 141 W
Surround 141 W x 2
Sub-Woofer 145 W (Passive)

• SYSTEM
Laser: Semiconductor laser
Wavelength: 405 nm / 650 nm
Signal system: Standard NTSC/PAL color TV system
Frequency response: 20 Hz to 20 kHz (48 kHz, 96 kHz, 192 kHz sampling)
Signal-to-noise ratio: More than 80 dB
Total harmonic distortion: 0.05 % at 1 W
Dynamic range: More than 85 dB
LAN port: Ethernet jack x 1, 10BASE-T / 100BASE-TX
Bus Power Supply (USB): DC 5 V 500 mA

1-12
• SPEAKERS
Front speaker (Left/ Right)
Type: 2 Way 3 speaker
Impedance Rated: 3Ω
Input Power: 141 W
Max. Input power: 282 W
Net Dimensions (W x H x D): 200 x 550 x 200 mm
Net Weight: 1.34 kg

Rear speaker (Left/ Right)


Type: 2 Way 3 speaker
Impedance Rated: 3Ω
Input Power: 141 W
Max. Input power: 282 W
Net Dimensions (W x H x D): 200 x 550 x 200 mm
Net Weight: 1.34 kg

Centre speaker
Type: 2 Way 3 speaker
Impedance Rated: 3Ω
Input Power: 141 W
Max. Input power: 282 W
Net Dimensions (W x H x D): 311 x 96 x 69 mm
Net Weight: 1.04 kg

Subwoofer
Type: 1 Way 1 speaker
Impedance Rated: 3Ω
Input Power: 145 W
Max. Input power: 290 W
Net Dimensions (W x H x D): 216 x 382 x 312 mm
Net Weight: 5.52 kg

• Design and specifi cations are subject to change without notice.

1-13
MEMO

1-14
SECTION 2 ELECTRICAL
CONTENTS
DIGITAL DISPLAY & MEDIA TRAINING MASTER ................................................................................... 2-2
1. DISTORTED PICTURE......................................................................................................................... 2-2
2. NO PICTURE ........................................................................................................................................ 2-7
3. PICTURE COLOR............................................................................................................................... 2-12
4. NOISE/AUDIO PROBLEMS................................................................................................................ 2-14
5. MISCELLANEOUS .............................................................................................................................. 2-17
6. BLU-RAY PLAYER ............................................................................................................................. 2-26
7. YouTube .............................................................................................................................................. 2-27
8. AccuWeather ....................................................................................................................................... 2-28
9. PICASA ............................................................................................................................................... 2-29
ONE POINT REPAIR GUIDE ...................................................................................................................... 2-30
1. NO POWER PROBLEM ..................................................................................................................... 2-30
2. AMP POWER ...................................................................................................................................... 2-32
3. THE LAYOUT OF MAIN BOARD ....................................................................................................... 2-33
4. NO POWER PROBLEM (3.3 VA) ....................................................................................................... 2-34
5. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR
“PLEASE WAIT” ON FRONT PANEL ................................................................................................. 2-35
6. WIRED NETWORK CONNECTION ERROR ..................................................................................... 2-43
7. BAD HDMI VIDEO / AUDIO OUTPUT ................................................................................................ 2-44
8. THE LAYOUT OF AMP BOARD ......................................................................................................... 2-45
9. NO SPEAKER OUTPUT ..................................................................................................................... 2-46
ELECTRICAL TROUBLESHOOTING GUIDE ........................................................................................... 2-47
1. POWER SUPPLY ON SMPS BOARD ................................................................................................ 2-47
2. POWER SUPPLY ON MAIN BOARD ................................................................................................. 2-48
3. SYSTEM PART ................................................................................................................................... 2-50
4. NO CVBS VIDEO OUTPUT ................................................................................................................ 2-52
5. NO AUDIO OUTPUT .......................................................................................................................... 2-53
6. NO HDMI OUTPUT ............................................................................................................................. 2-55
WAVEFORMS............................................................................................................................................... 2-56
1. SYSTEM PART - MICOM ................................................................................................................... 2-56
2. SYSTEM PART - MPEG ..................................................................................................................... 2-57
3. AUDIO PART - 1 (AUDIO DIR)........................................................................................................... 2-57
4. AUDIO PART - 2 (DSP) ...................................................................................................................... 2-58
5. VIDEO PART (100% FULL COLOR -BAR) ........................................................................................ 2-59
6. HDMI PART ........................................................................................................................................ 2-60
WIRING DIAGRAM ...................................................................................................................................... 2-61
BLOCK DIAGRAM ....................................................................................................................................... 2-63
CIRCUIT DIAGRAMS .................................................................................................................................. 2-65
1. SMPS - POWER CIRCUIT DIAGRAM................................................................................................ 2-65
2. MAIN - MICOM CIRCUIT DIAGRAM .................................................................................................. 2-67
3. MAIN - AUDIO ADC/DIR CIRCUIT DIAGRAM ................................................................................... 2-69
4. MAIN - POWER CIRCUIT DIAGRAM ................................................................................................. 2-71
5. MAIN - AUDIO DSP CIRCUIT DIAGRAM .......................................................................................... 2-73
6. MAIN - MT8555D CIRCUIT DIAGRAM .............................................................................................. 2-75
7. MAIN - DDR & MEMORY CIRCUIT DIAGRAM .................................................................................. 2-77
8. MAIN - MT8555D FRONT-END CIRCUIT DIAGRAM ........................................................................ 2-79
9. MAIN - AV INPUT/OUTPUT CIRCUIT DIAGRAM .............................................................................. 2-81
10. PWM CIRCUIT DIAGRAM .................................................................................................................. 2-83
11. AMP CIRCUIT DIAGRAM ................................................................................................................... 2-85
12. FRONT - TIMER / KEY CIRCUIT DIAGRAM ..................................................................................... 2-87
13-1. FRONT JACK CIRCUIT DIAGRAM (USB&PTB&MIC) - OPTIONAL PART ................................... 2-89
13-2. FRONT JACK CIRCUIT DIAGRAM (USB&PTB) - OPTIONAL PART ............................................ 2-91
CIRCUIT VOLTAGE CHART ...................................................................................................................... 2-93
PRINTED CIRCUIT BOARD DIAGRAMS .................................................................................................. 2-95
1. MAIN P. C. BOARD ............................................................................................................................ 2-95
2. SMPS P. C. BOARD ........................................................................................................................... 2-97
3. AMP P.C.BOARD................................................................................................................................ 2-99
4. FRONT TIMER P. C. BOARD........................................................................................................... 2-101
5. POWER KEY P. C. BOARD (USB&PTB&MIC) ................................................................................ 2-102
6. FRONT JACK P. C. BOARD (OPTIONAL PART) ............................................................................ 2-103

2-1
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Objective: To provide clear and concise guidelines for customer service agents to handle calls on
box goods calls.

1. DISTORTED PICTURE
1-1. Lines on Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect


What cables is NO the BD to the TV and if connected properly. Refer to OM for
the customer using to connections. Tighten any loose cables. Make sure the customer
connect the BD? is not connecting a BD to VCR or BD to DVD Recorder.
Copy protection can distort the picture on older DVD models.

YES

Make sure the TV is on the correct input.


Is the TV set NO Turn TV off, then on to determine input.
to the correct input? Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc.


Do ghosting appear NO Multiple discs displaying the problem could indicate the BD lens needs to
when watching multiple discs? be cleaned. Recommend the customer use a lens cleaner on the BD.
A lens cleaner is available at any local electronics retailer.

YES

One disc displaying the issue is a problem with the disc.


Do lines appear NO Multiple discs displaying the problem could indicate the BD lens needs to
when watching multiple discs? be cleaned. Recommend the customer use a lens cleaner on the BD.
A lens cleaner is available at any local electronics retailer.

YES

Connect the BD to another TV and play a disc.


Do lines appear NO No lines during disc play back indicates a problem with the first TV.
when the BD is Please refer to the owners manual for instructions on how to
connected to another TV? connect the BD to a TV. If the BD has a problem on the
second TV, then see service chart for service information.

YES

Have the customer try another set of cables. A bad cable can
Has the customer tried NO also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.

2-2
DIGITAL DISPLAY & MEDIA TRAINING MASTER
1-2. Ghost Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect the BD to


NO the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting a
using to connect the BD?
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off,


Is the TV set to
then on to determine input. Video when using composite,
the correct input?
or component. DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc.


Do ghosting appear when NO Multiple discs displaying the problem could indicate the BD lens
watching multiple discs? needs to be cleaned. Recommend the customer use a lens cleaner
on the BD. A lens cleaner is available at any local electronics retailer.

YES

Ghosting appearing when watching a TV program indicates an


Do lines appear when NO issue with the display. If the TV program is fine, then connect
watching a TV program? the BD to another input on the display to determine
if the problem is following the BD.

YES

Connect the BD to another TV and play a disc.


Does ghosting NO No ghosting during disc play back indicates a problem with the first TV.
appear when the BD is Please refer to the owners manual for instructions on how to
connected to another TV? connect the BD to a TV. If the BD has a problem on the second TV,
then see service chart for service information.

YES

Have the customer try another set of cables. A bad cable can
Has the customer tried NO also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.

2-3
DIGITAL DISPLAY & MEDIA TRAINING MASTER
1-3. Rolling Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect the BD to


NO the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting
using to connect the BD?
a BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off,


Is the TV set to
then on to determine input. Video when using composite,
the correct input?
or component. DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc.


Does rolling appear when NO Multiple discs displaying the problem could indicate the BD lens
watching multiple discs? needs to be cleaned. Recommend the customer use a lens cleaner
on the BD. A lens cleaner is available at any local electronics retailer.

YES

Rolling appearing when watching a TV program indicates


Does rolling appear when NO an issue with the display. If the TV program is fine, then connect
watching a TV program? the BD to another input on the display to determine if the problem
is following the BD.

YES

Connect the BD to another TV and play a disc. No lines during disc play
Does rolling appear NO back indicates a problem with the first TV. Please refer to the owners
when the BD is connected to
manual for instructions on how to connect the BD to a TV. If the BD has a
another TV?
problem on the second TV, then see service chart for service information.

YES

Have the customer try another set of cables. A bad cable can also
Has the customer tried NO cause video problems. Test the cable with another device to the TV
another set of cables? to also determine if the TV is bad. If BD is problem,
please see service chart for service information.

2-4
DIGITAL DISPLAY & MEDIA TRAINING MASTER
1-4. Shaky Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect the BD to


NO the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting a
using to connect the BD?
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off, then on


Is the TV set to
to determine input. Video when using composite, or component.
the correct input?
DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc.


Does shaking appear when NO Multiple discs displaying the problem could indicate the BD lens
watching multiple discs? needs to be cleaned. Recommend the customer use a lens cleaner
on the BD. A lens cleaner is available at any local electronics retailer.

YES

Shaking appearing when watching a TV program indicates


Does shaking appear when NO n issue with the display. If the TV program is fine, then connect
watching a TV program? the BD to another input on the display to determine if the problem
is following the BD.

YES

Connect the BD to another TV and play a disc. No shaking during


Does shaking appear NO disc play back indicates a problem with the first TV. Please refer to
when the BD is connected to the owners manual for instructions on how to connect the BD to a TV.
another TV? If the BD has a problem on the second TV,
then see service chart for service information.

YES

Have the customer try another set of cables. A bad cable can
Has the customer tried NO also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.

2-5
DIGITAL DISPLAY & MEDIA TRAINING MASTER
1-5. Blurry Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect the BD to


NO the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting
using to connect the BD?
a BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off,


Is the TV set to
then on to determine input. Video when using composite, or component.
the correct input?
DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc.


Does blurriness appear when NO Multiple discs displaying the problem could indicate the BD lens
watching multiple discs? needs to be cleaned. Recommend the customer use a lens cleaner on
the BD. A lens cleaner is available at any local electronics retailer.

YES

Blurriness appearing when watching a TV program indicates an


Does blurriness appear when NO issue with the display. If the TV program is fine, then connect
watching a TV program? the BD to another input on the display to determine if the problem
is following the BD.

YES

Connect the BD to another TV and play a disc. No blurriness


Does blurriness appear NO during disc play back indicates a problem with the first TV.
when the BD is connected to Please refer to the owners manual for instructions on how to connect
another TV? the BD to a TV. If the BD has a problem on the second TV,
then see service chart for service information.

YES

NO Have the customer try another set of cables.


Has the customer tried A bad cable can also cause video problems. Test the cable with another
another set of cables? device to the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.

2-6
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2. NO PICTURE
2-1. Black Screen
The entire screen is black.

In case of customer use composite cable please make sure selecting


Does the BD on-screen NO available resolution in the menu of the BD player, composite video can just
menu appear? support 480i/p. In case of composite output is black please push the stop
button at the remote controller about 5 sec for changing 480p resolution.

YES

Determine what cables the customer is using to connect the BD to


NO the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting a
using to connect the BD?
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off,


Is the TV set to
then on to determine input. Video when using composite, or component.
the correct input?
DVI when using DVI, and HDMI when using HDMI.

YES

If the customer is not able to watch television then he may have a


Is the customer able to NO problem with his television, especially if the cable signal comes
watch TV programming? through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.

YES

Have the customer connect the BD to another TV in order to


Can the customer connect NO determine if the problem is the BD or the TV. Refer to the OM for
the BD to another TV? connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.

YES

NO Have the customer try another set of cables. A bad cable can
Has the customer tried also cause video problems. Test the cable with another device to the TV
another set of cables? to also determine if the TV is bad. If BD is problem,
please see service chart for service information.

2-7
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2-2. Blue Screen
The entire screen is a solid blue color.

In case of customer use composite cable please make sure selecting


Does the BD on-screen NO available resolution in the menu of the BD player, composite video can just
menu appear? support 480i/p. In case of composite output is black please push the stop
button at the remote controller about 5 sec for changing 480p resolution.

YES

Determine what cables the customer is using to connect the BD


NO to the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting a
using to connect the BD?
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input.


Is the TV set to
Turn TV off, then on to determine input. Video when using composite,
the correct input?
or component. DVI when using DVI, and HDMI when using HDMI.

YES

If the customer is not able to watch television then he may have a


Is the customer able to NO problem with his television, especially if the cable signal comes
watch TV programming? through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.

YES

Have the customer connect the BD to another TV in order to


Can the customer connect NO determine if the problem is the BD or the TV. Refer to the OM for
the BD to another TV? connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.

YES

Have the customer try another set of cables. A bad cable can also
Has the customer tried NO cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.

2-8
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2-3. Snowy Screen
A snowy picture is when black and white dots are all over the screen.

In case of customer use composite cable please make sure selecting


Does the BD on-screen NO available resolution in the menu of the BD player, composite video can just
menu appear? support 480i/p. In case of composite output is black please push the stop
button at the remote controller about 5 sec for changing 480p resolution.

YES

Determine what cables the customer is using to connect the BD


NO to the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting a
using to connect the BD?
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off,


Is the TV set to
then on to determine input. Video when using composite, or component.
the correct input?
DVI when using DVI, and HDMI when using HDMI.

YES

If the customer is not able to watch television then he may


Is the customer able to NO have a problem with his television, especially if the cable signal comes
watch TV programming? through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.

YES

Have the customer connect the BD to another TV in order to


Can the customer connect NO determine if the problem is the BD or the TV. Refer to the OM for
the BD to another TV? connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.

YES

Have the customer try another set of cables. A bad cable can
Has the customer tried NO also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.

2-9
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2-4. No Signal
A “no signal” message appears on the screen of the display.

In case of customer use composite cable please make sure selecting


Does the BD on-screen NO available resolution in the menu of the BD player, composite video can just
menu appear? support 480i/p. In case of composite output is black please push the stop
button at the remote controller about 5 sec for changing 480p resolution.

YES

Determine what cables the customer is using to connect the BD


NO to the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting a
using to connect the BD?
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off,


Is the TV set to the
then on to determine input. Video when using composite, or component.
correct input?
DVI when using DVI, and HDMI when using HDMI.

YES

If the customer is not able to watch television then he may have a


Is the customer able to NO problem with his television, especially if the cable signal comes
watch TV programming? through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.

YES

Have the customer connect the BD to another TV in order to


Can the customer connect NO determine if the problem is the BD or the TV. Refer to the OM for
the BD to another TV? connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.

YES

Have the customer try another set of cables. A bad cable


Has the customer tried NO can also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.

2-10
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2-5. Invalid Format or Format Not Supported

Make sure the customer’s simultaneously connecting analog component


NO cable with HDMI cable. And then If Copy Protected Disc is playing back,
Is the customer using a
analog component output is no picture. Only when the analog output
digital cable connection?
is 480i, you can see the picture. In case of No Copy Protected Disc,
you can see the picture regardless of the resolution.

YES

Customer’s using an DVI , or HDMI cable connection need to set the


Is the customer using an NO resolution on the product. Actually our BD can support 480i ~1080p but
analog cable connection? some TVs can just support specific resolution so in order to match resolu-
tion between TV & BD P user can choose AUTO mode at the setup menu.

YES

Make sure the display is HDCP compliant when using a DVI or


Is the display NO HDMI connection. A lack of HDCP compliancy on the display may
HDCP compliant? cause an invalid format or format not supported message to appear.
It can also cause a copy protection OSD to appear.

YES

Ask the customer to connect the device to another display.


Has the customer tried the NO If the device starts working, then the problem may be the original display.
device on another display? The customer will need to troubleshoot the display. If the device
still does not work, then the problem may be the device or the cable.

YES

Ask the customer to replace the cable between the device and display.
Has the customer tried NO If the problem is corrected, then the problem was with the cable.
another cable? If the problem continues, then the device is the problem.
Set up service according to in warranty or out of warranty procedures.

2-11
DIGITAL DISPLAY & MEDIA TRAINING MASTER
3. PICTURE COLOR
3-1. No Color
The video displays no color and only shows in black and white.

Determine what cables the customer is using to connect the BD


What cables is the customer NO to the TV and if connected properly. Refer to OM for connections.
using to connect the BD? Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR. Copy protection can distort the picture on older VCR models.

YES

NO Make sure the TV is on the correct input according to the


Is the TV set to the
connections in use. Video when using composite, or component.
correct input?
DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc.


NO Make sure the discs the customer is using are compatible with the
Does color appear when
BD by checking “playable discs” in the owners manual.
watching multiple discs?
Multiple discs displaying the problem indicates a problem with
the BD player.

YES

If the cable or satellite programming is connected through


NO another input and the customer does not get color, the customer has a
Does color appear when
problem with his television. If a TV program does have the color,
watching a TV program?
the problem may be the BD player, the cables being used,
or the TV itself.

YES

Connect the BD to another TV and play a disc. Good color during


Does color appear NO disc play back indicates a problem with the first TV. Please refer to the
when the BD is owners manual for instructions on how to connect the BD to a TV.
connected to another TV? If the BD has a problem on the second TV, then see service chart for
service information.

YES

Have the customer try another set of cables. A bad cable can
Has the customer tried NO also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If the BD is the problem,
please see service chart for service information.

2-12
DIGITAL DISPLAY & MEDIA TRAINING MASTER
3-2. Poor Color
The color is poor. Examples would be washed out colors, colors bleeding into one another, or a solid tint to
a screen.

Determine what cables the customer is using to connect the BD to


What cables is the customer NO the TV and if connected properly. Refer to OM for connections.
using to connect the BD? Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR. Copy protection can distort the picture on older VCR models.

YES

NO Make sure the TV is on the correct input according to the


Is the TV set to the
connections in use. Video when using composite, or component.
correct input?
DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc.


Is color fine NO Make sure the discs the customer is using are compatible with the BD
when watching multiple discs? by checking “playable discs” in the owners manual. Multiple discs
displaying the problem indicates a problem with the BD player.

YES

If the cable or satellite programming is connected through another


Is color fine NO input and the customer does not get color, the customer has a problem with
when watching a TV program? his television. If a TV program does have the color, the problem
may be the BD player, the cables being used, or the TV itself.

YES

Connect the BD to another TV and play a disc. Good color during


NO disc play back indicates a problem with the first TV. Please refer to the
Is color fine when the BD is
owners manual for instructions on how to connect the BD to a TV.
connected to another TV?
If the BD has a problem on the second TV, then see service
chart for service information.

YES

Have the customer try another set of cables. A bad cable


Has the customer tried NO can also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If the BD is the problem,
please see service chart for service information.

2-13
DIGITAL DISPLAY & MEDIA TRAINING MASTER
4. NOISE/AUDIO PROBLEMS
4-1. No Audio
The customer is not able to get audio.

Determine what cables the customer is using to connect the BD


NO to the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer has audio cables
using to connect the BD?
connected if using an HDMI to DVI adapter or video-only cables
(DVI, component, etc).

YES

Is the customer NO Make sure the customer has not routed video
able to see video? and audio to separate inputs.

YES

Problem occurring on one disc indicates a problem with the disc.


Does issue occur on NO Problem occurring on multiple discs could indicate a lens cleaner
more than one disc? is needed. The customer can purchase a lens cleaner at any
electronics retailer.

YES

No audio from a TV program on a different channel or input means


Problem occur when NO there is a problem with the television. If a TV program does have
watching TV program? the audio, the problem may be the BD player, the cables being used,
or the TV itself.

YES

Does the problem occur NO Audio is fine when the BD is connected to another TV
when BD is connected to indicates the problem is with the television. Refer to
another TV? the owners manual for assistance with connecting BD to another TV.

YES

Have the customer try another set of cables. A bad cable can also
Has the customer tried NO cause audio problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.

2-14
DIGITAL DISPLAY & MEDIA TRAINING MASTER
4-2. Distorted Audio
The audio sounds muffled, scratchy, or the audio skips.

Determine what cables the customer is using to connect the BD


NO to the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer has audio
using to connect the DVD?
cables connected if using an HDMI to DVI adapter or video-only cables
(DVI, component, etc).

YES

Is the customer NO Make sure the customer has not routed


able to see video? video and audio to separate inputs.

YES

Problem occurring on one disc indicates a problem with the disc.


Does issue occur on NO Problem occurring on multiple discs could indicate a lens cleaner
more than one disc? is needed. The customer can purchase a lens cleaner at any
electronics retailer.

YES

Distorted audio from a TV program on a different channel or


Problem occur when NO input means there is a problem with the television. If a TV program
watching TV program? does have the audio, the problem may be the BD player, the cables
being used, or the TV itself.

YES

Does the problem occur NO Audio is fine when the BD is connected to another TV
when DVD is connected to indicates the problem is with the television. Refer to the owners manual
another TV? for assistance with connecting BD to another TV.

YES

Have the customer try another set of cables. A bad cable can
Has the customer tried NO also cause audio problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.

2-15
DIGITAL DISPLAY & MEDIA TRAINING MASTER
4-3. Humming/Clicking Noise
The unit is making a humming noise or a clicking noise.

BDs make a slight hum when playing discs.


Does the noise only NO A clicking noise or a noise interfering with audio may indicate a problem.
happen when a disc Try multiple discs. Multiple discs with the same issue means the
is playing? BD may need service or be professionally cleaned.
Check BD service for service instructions.

YES

Check to see if a disc is inserted into the BD and eject the disc.
Does the noise happen NO A humming or clicking noise when the disc is not inserted
when the BD is turned on? may be a cooling fan. Check OM to see if cooling fan is present.
If not, unit will need service. See BD service for service instructions.

4-4. Audio/Video Out of Synch


The audio and video do not match up. People look to be talking, but their voices are delayed by a few seconds.

If the issue only shows up on one disc, then the problem is


Has the customer tried NO with that disc. Have the customer try multiple tapes or discs.
multiple tapes and discs? If the issue happens on multiple discs and tapes,
then ask the customer to try a lens or a head cleaner.

YES

Make sure cables are routed properly.


NO Make sure audio and video cables are routed to the same source
How are the cables routed? (if possible). Routed audio and video to separate products
can cause a bit of a delay between the devices as not all devices
will process audio and video signals at the same speed.

YES

Ask the customer to connect the product to another TV.


Has the customer NO If the issue persists, try another set of cables. If the issue still persists,
connected to another TV? then the issue is with the unit. The unit will need service.
Arrange service following proper procedure.

2-16
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5. MISCELLANEOUS
5-1. No Power
The unit will not turn on.

NO
Is the unit plugged in? Is the unit plugged in?

YES

Does the unit turn on NO See if the unit will turn on when the power button the unit is pressed.
when the power button If the unit turns on, then troubleshoot the remote control using
is pressed on the unit? the Remote Control Not Working call flow.

YES

NO Make sure the surge protector is plugged into a wall outlet.


Is the unit plugged into
Also make sure the surge protector is turned on or does not
a surge protector?
need to be reset due to a recent surge.

YES

Test the unit in another outlet. If the unit works,


Does the unit work when NO then the problem is the outlet where the unit was connected.
plugged into another outlet? If the issue is the BD, then set up service for BD according to
BD service guide.

YES

NO If BD failed due to lightning strike or a power surge,


Have there been any lightning
this is not covered by warranty. Follow guidelines
strikes or power outages?
for service for a BD out of warranty.

2-17
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-2. Disc Error
The unit displays “disc error” when a disc is inserted into the BD player.

Is the disc inserted into NO Make sure the disc has been inserted into the BD player properly.
the BD player properly? The player can not read a disc inserted into the unit upside down.

YES

Determine the type of disc the customer is not able to play.


What type of disc is NO If the customer is using a store-bought movie BD,
the customer using? then please skip the next three questions.
If it’s a recorded disc, move onto the next question.

YES

Make sure the customer finalized the disc in the DVD recorder.
NO Make sure the type of disc the customer is using is compatible
Did the customer burn
with the BD player. If the customer initialized a DVD-RW in VR mode,
this disc in a DVD recorder?
make sure the owners manual has the RW logo to show
compatibility for the VR format.

YES

Make sure the customer burned a compatible format


NO (such as VCD, SVCD, or DivX). Make sure the file meets the
Did the customer burn
specifications required for the player to play the disc. Check the owners
the disc in a computer?
manual for specifications. Disc may still not be compatible.
Refer customer to section of OM regarding burned discs.

YES

One disc with the problem is a problem with the disc.


NO BD players can play scratched or dirty BDs (DVDs) and not have any
Has the customer tried
issues during playback. Multiple discs with the issue can mean
multiple discs?
the lens on the BD player needs to be cleaned. Recommend a
lens cleaner. Service BD if lens cleaner was used.

2-18
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-3. Unit Locks Up
Unit does not respond to any commands.

NO If the unit will turn on or off with the button on the unit,
Does the unit respond to
troubleshoot the remote control. Please refer to
the buttons on the unit?
Remote Control Not Working call flow.

YES

If the unit does no respond to any buttons,


Has the customer NO then reset the unit by unplugging it for 15 to 30 seconds.
reset the unit? If the unit does not respond after the reset,
arrange for service on the BD.

5-4. Disc Stuck


A BD disc is stuck in the unit.

NO Press the open/close button on the unit. If the disc ejects,


Does the open/close button
troubleshoot the remote using the Remote Control
on the unit work?
not working call flow.

YES

NO Ask the customer to reset the unit by unplugging the unit


Has the customer
from the electrical outlet for 15 to 30 seconds. If the disc
reset the unit?
remains stuck in the unit after the reset, the unit will need service.

2-19
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-5. Remote Control Not Working

If the buttons on the front of the unit do not respond,


Does the unit respond to NO determine if the product has locked up or if the unit will not turn on.
buttons on the front of the unit? The problem is not the remote control. Make sure the remote control is
the remote that goes with that particular model.

YES

Determine which product the remote is not working.


NO The customer may need to press the appropriate mode button
Does the remote control
to make the remote operate another component. The remote may
any component?
even need to be programmed to the other component,
especially if the batteries were just changed.

YES

Ask the customer to change batteries.


Have the batteries NO Make sure the batteries are new and fresh.
been changed? The batteries do not need to come from a “spare” battery drawer.
Do not mix used and new batteries.

YES

If the remote does not work anything, then walk the customer
NO through a remote drain. Remove the batteries from the remote control.
Is the remote working at all? Then press and hold any button down for a minute.
This will drain the power out of the remote and reset it.
Universal remotes will have to be reprogrammed.

YES

NO If another remote works the unit, then follow


Does any remote
the procedure to FOC the customer a new remote.
work the unit?
If two remotes do not work the unit, the unit will need service.

YES

Please refer to the OM for instructions on how to


NO program remote to TV. Customer wants to program a remote
Does the customer want to
other than Zenith or LG, the customer will need to contact
program their remote?
the manufacturer of the remote control. Codes do not work,
remote is not compatible.

2-20
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-6. Will Not Play Disc
The unit will not play a disc when a disc is inserted into the player.

Is the disc inserted into NO Make sure the disc has been inserted into the BD player properly.
the BD player properly? The player can not read a disc inserted into the unit upside down.

YES

Determine the type of disc the customer is not able to play.


What type of disc is NO If the customer is using a store-bought BD, then please skip the
the customer using? next three questions. If it’s a recorded disc,
move onto the next question.

YES

Make sure the customer finalized the disc in the DVD recorder.
NO Make sure the type of disc the customer is using is compatible
Did the customer burn this
with the BD player. If the customer initialized a DVD-RW in VR mode,
disc in a DVD recorder?
make sure the owners manual has the RW logo to show
compatibility for the VR format.

YES

Make sure the customer burned a compatible format


NO (such as VCD, SVCD, or DivX). Make sure the file meets the
Did the customer burn
specifications required for the player to play the disc.
the disc in a computer?
Check the owners manual for specifications. Disc may still not be
compatible. Refer customer to section of OM regarding burned discs.

YES

One disc with the problem is a problem with the disc.


NO BD players can play scratched or dirty BD’s (DVD s) and not have any
Has the customer tried
issues during playback. Multiple discs with the issue can mean the lens on
multiple discs?
the BD player needs to be cleaned. Recommend a lens cleaner.
Service BD if lens cleaner was used.

2-21
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-7. Disc Freezes or Skips
The audio and video freeze and skip during play back of a BD or DVD disc.

Is the disc inserted into NO Make sure the disc has been inserted into the BD player properly.
the BD player properly? The player can not read a disc inserted into the unit upside down.

YES

Determine the type of disc the customer is not able to play.


What type of disc is NO If the customer is using a store-bought BD,
the customer using? then please skip the next three questions. If it’s a recorded disc,
move onto the next question.

YES

Make sure the customer finalized the disc in the DVD recorder.
NO Make sure the type of disc the customer is using is compatible
Did the customer burn this
with the BD player. If the customer initialized a DVD-RW in VR mode,
disc in a DVD recorder?
make sure the owners manual has the RW logo to show
compatibility for the VR format.

YES

Make sure the customer burned a compatible format


NO (such as VCD, SVCD, or DivX). Make sure the file meets the
Did the customer burn
specifications required for the player to play the disc. Check the owners
the disc in a computer?
manual for specifications. Disc may still not be compatible.
Refer customer to section of OM regarding burned discs.

YES

One disc with the problem is a problem with the disc.


NO BD players can play scratched or dirty BDs (DVD s) and not have any
Has the customer tried
issues during playback. Multiple discs with the issue can mean the lens on
multiple discs?
the BD player needs to be cleaned. Recommend a lens cleaner.
Service BD if lens cleaner was used.

2-22
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-8. Can Access Menu, but Not Play a Movie
The disc menu is displayed but the disc will not play.

Go into the system information screen of the BD player.


NO To access this menu, bring up the main menu. Go to TV aspect,
Check the system information
highlight 16:9, press 1397139 and hit enter. If sold in the US,
screen of the BD player.
this should be DVD region code 1 and BD region code A.
In case of HD-DVD, there is no region code.

YES

NO If the region code of the BD disc is not A, then the BD disc


What is the region code of
will not play on a player sold in the US. The player can play only
the BD disc?
BD discs labeled same as the rear of the unit.

YES

NO If the region code of the DVD disc is not 1, then the DVD disc
What is the region code of
will not play on a player sold in the US. The player can play only
the DVD disc?
DVD discs labeled same as the rear of the unit.

YES

The disc locking up on a feature needs to be reported to Q&E.


Is the disc locking up on a NO See instructions on reporting problems to Q&E. For a work
disclaimer screen when the around the problem, advise the customer to access the chapter list.
customer presses play? Start play back from chapter 1 to start the movie and avoid any
feature lock ups.

5-9. Reporting a problem to Quality & Engineering


Reporting a problem that may require a firmware update to fix.

Get the micom version from the system information screen.


NO Get the ISBN number from the back of the BD box cover
How do I report a problem to
(the number under the barcode). Get the exact problem
Quality and Engineering?
the customer is describing Email this information to Matt Wedgman
so the issue can be reported to the factory.

2-23
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-10. Aspect Ratio
The customer has bars on the top and bottom of the screen, the left and right of the screen, or both.

A full screen movie played on a wide screen TV will have bars


Is the movie NO on the left and right side of the TV. The customer needs to
wide screen or
make sure they choose the appropriate type of movie
full screen?
they want to view.

YES

If the aspect ratio is 1.33:1 then the movie is set up for full screen
What is the aspect NO viewing. Bars will appear on the left and right side of the screen
ratio of the DVD disc if the TV is wide screen. If the aspect ratio is 1.85:1 or 2.35:1,
being played? then there will be bars on the top and bottom as that ratio is
bigger than widescreen TVs (1.78:1).

YES

Make sure the BD player aspect ratio is set to


What is the aspect NO the appropriate setting, depending on the aspect ratio of the TV.
ratio of the BD player If the customer chose 4:3 Letterbox, then bars will appear on the top
set at? and bottom. The customer can choose the panscan setting to
get rid of the bars.

YES

Try changing the resolution to 480i/p. 720i/p, 1080i


What is the resolution NO and 1080p resolution require a widescreen aspect ratio
of the BD player set at? which means bars will be placed on the left and right side
for full screen movies.

YES

Make sure the aspect of the television is set appropriately.


What is the aspect ratio of NO If the aspect ratio of the television is set at 4:3 when the TV
the television set at? is wide screen, then a wide screen movie will show up as
letterbox with bars on the top and bottom and bars on the sides.

2-24
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-11. My Unit Won’t be up-converted
The customer has a problem with getting the unit to change resolutions to 480i/p, 720i/p, 1080i, or 1080p.

NO Ask the customer to press stop to stop the disc from playing.
Is the disc
Ask the customer to press the resolution button to change the resolution.
currently playing?
The BD player will not change resolutions while the disc is playing.

YES

Copy protection Discs can’t be up-convertedabove 480p


Is the customer using NO when using component cables. The component output does not have
component (red, blue,
HDCP (high bandwidth digital content protection) compliancy
and green) cables?
which causes the BD player to switch from 720p or 1080i to 480p.

YES

RGB to DVI or RGB to HDMI adapters will not upconvert.


NO RGB outputs and inputs are not HDCP compliant. If the customer
Is the customer using
sees an error message about HDCP, this is the issue.
any sort of adapter cable?
Copy protected discs will not upconvert
when HDCP is not found on the input or output.

YES

Regular discs can be converted to 1080p just through the HDMI output.
Is the customer using NO The TV must have HDC P compliancy on the HDMI input.
an HDMI or DVI cable? The display has to accept the resolution
(480i/p, 720i/p, 1080i, or 1080p).

YES

NO Some movie companies will not allow their discs to upconvert


Is the customer using an
past 480p. If only one disc poses a problem, then the issue is the disc.
HDMI to DVI cable?
The customer will need to try multiple discs.

YES

One disc not upconverting means the disc may not upconvert.
NO Some movie companies will not allow their discs to upconvert.
Has the customer tried
If multiple discs display the issue, remove the disc and change
multiple discs?
the resolution with no disc in the unit.
If resolution will not change, the unit needs service.

2-25
DIGITAL DISPLAY & MEDIA TRAINING MASTER
6. BLU-RAY PLAYER
6-1. Slow Loading Times for BD’s

NO When a customer switches from one disc to another,


Why does it take so long
the lens have to be changed what causes the delay.
to load my BD’s?
BLURAY require different lasers to read the discs.

6-2. Booting Times

NO The booting times for the BD is under 15 seconds.


Why does it take
When the set is booted,
so long to boot my BD?
it takes a little long time to loading the OS program.

6-3. Ethernet Port

This is used for the unit to access a network dealing with interactive BD
What is the purpose of NO movie menu. BD Player can support BD2.0 so that network function is
the ethernet port on
active in the BD disc. Also, BD Player can support VOD service such as
the BD Player?
Youtube, Picasa, Accuweather. (USA, CIS, South America only)

NO Make sure the customer insert the LAN cable into the Ethernet jack.
Why can’t download the item Make sure the network is active.
through the network? If it is active, the disc may have a problem.
If not active, see the network section of OM.

6-4. Firmware Update Availability

Yes, firmware updates are available at http://us.lgservice.com


that address some playback issues with movies.
Is there a firmware update NO Go to device drivers and click on DVD&VIDEO&SET-TOP.
available for the BD Player? The firmware updates are available there.
Advise the customer to download the firmware and unzip the file.
Also, firmware updates are done by network.
Select Home Menu -> Setup -> Others -> Software update menu.

2-26
DIGITAL DISPLAY & MEDIA TRAINING MASTER
7. YouTube
7-1. Frequent buffering happens while playing videos.
Network Condition Meter indicate current network speed between
BD Player and YouTube stream server.
To play videos without buffering, Network Condition Meter should
have more than 3 Bars.

Do you have adequate broadband NO We recommend a minimum connection speed of 1.5Mbps. For the best
connection speed? quality picture, a connection speed of 4.0Mbps is required.

YES

Do not have any Other online NO Your connection may be affected by other activity on your network, such as
activity on your network? online gaming, file sharing or other video streaming.

YES

You can test your bandwidth at one of these sites:


NO http://www.speakeasy.net/speedtest/http://www.speedtest.net/
Test your bandwidth
If you are getting less bandwidth than expected, you should contact your
ISP to troubleshoot.

2-27
DIGITAL DISPLAY & MEDIA TRAINING MASTER
8. AccuWeather
8-1. The Request cannot be processed

There may be network congestions.


Is “The Request cannot be NO Please retry it 2 or 3 more times.
processed.” message displayed? If it is Home menu, no data will be displayed.
If it is Favorite City menu, it will return to the favorite city list.

YES

Although you did retry 2~3 times, NO Network is not setup correctly.
same symptom occurs? Please check the network status.

2-28
DIGITAL DISPLAY & MEDIA TRAINING MASTER
9. PICASA
9-1. Create Picasa Web Albums Account

NO Visit “piccasaweb.google.com”
Don’t have a Picasa
and click the “Create an Account >>” button.
Web Albums account?
You can get 1 GB of free storage which can store about 4,000 pictures.

9-2. No Image Icon

“No Image” icon can appear on thumbnail list or full picture screen.
NO “No Image” means that the meta data of the image is still
What is “No Image”?
at the database server but the content has been removed
because it violates Google’s Terms of Service.

9-3. Network Congestion

“There may be network congestion” pop-up appears


When does the
NO when the network is too slow to service the Picasa Web Albums.
“There may be
We try the service API and image request
network congestion”
until it successes but if every request fails for 1 minutes
pop-up appears?
then we show the pop-up and return to the Netcast home menu.

2-29
ONE POINT REPAIR GUIDE
1. NO POWER PROBLEM
No power problem occurs when you power on the unit.

1-1. Fuse & Bridge dode


1-1-1. Solution
Replace F901, BD901 on SMPS board.

1-1-2. How to troubleshoot (Countermeasure)


1) Look at the physical of fuse F901.
2) Check the bridge diode BD901.

6.3 VA No Power
D952 is Defective

3.7 VA No Power 12 V No Power


D954 is Defective IC951 is Defective

13 VA No Power
D953 is Defective

S/W Error
IC901, IC902 are Defective

Switching Error
PC900, IC952 are Defective

No AMP Ppwer
PC901, Q900 are Defective

Vcc No Power
D955 is Defective

1-1-3. Service hint (Any picture / Remark)

< F901 > < BD901 >


Can look at physical condition SMPS board top view

2-30
ONE POINT REPAIR GUIDE
No power problem occurs when you power on the unit.

1-2. NO 13 VA, 6.3 VA


1-2-1. Solution
Replace D950, D951, D952, D953, D954, IC901.

1-2-2. How to troubleshoot (Countermeasure)


Case 1) FLD Abnormal: Check D950, D951 and replace it.
Case 2) 6.3 VA Abnormal: Check D952 and replace it.
Case 3) 12 V Abnormal: Check D953, IC951 and replace it.
Case 4) 3.7 VA Abnormal: Check D954 and replace it.
Case 5) All Voltage Abnormal: Check IC901 and replace it.
No Power BD911 is Defective D950 is Defective D951 is Defective Q952,ZD950,ZD951 Defective
BD901 is Defective

Case 1
(D950, D951)
6.3 VA No Power
D952 is Defective

Case 2 3.7 VA No Power 12 V No Power

(D952)
D954 is Defective IC951 is Defective

13 VA No Power
D953 is Defective
Case 3
(D953, IC951)
Case 4
(D954)
S/W Error
IC901, IC902 are Defective

Switching Error
PC900, IC952 are Defective

No AMP Ppwer
PC901, Q900 are Defective

Case 5 Vcc No Power


D955 is Defective

No Power
F901 is Defective
(IC901)

1-2-3. Service hint (Any picture / Remark)

Case 1
(D950, D951)

Case 2
(D952)

Case 3
(D953, IC951)
Case 4
(D954)
Case 5
(IC901)

< SMPS board top view >

2-31
ONE POINT REPAIR GUIDE
2. AMP POWER
AMP Vcc doesn’t work. (abnormal Sound)

2-1. Solution
Case 1) 30.5 V Abnormal : Replace PC901 or PC902 on SMPS Board.
Case 2) 30.5 V Abnormal : Replace IC902 or D955 on SMPS Board.
3.7 VA No Power 12 V No Power
Case 2 D954 is Defective IC951 is Defective

(IC902)
13 VA No Power
D953 is Defective

S/W Error
IC901, IC902 are Defective
Case 1
(PC901)
Switching Error
PC900, IC952 are Defective

No AMP Ppwer
PC901, Q900 are Defective

Vcc No Power
D955 is Defective

Case 2
(D955)
Case 1
CAUTION:
Danger if fuse is incorrectly replaced. (PC902)
Replace only with the type identical to fuse rating
and(or) model name described in main label. Warning
Parts that are shaded are critical with
respect to risk of fire or electrical shock

2-2. Service hint (Any picture / Remark)

Case 1
(PC901,
Case 2 PC902)
(IC902,
D955)

< SMPS board top view >

2-32
ONE POINT REPAIR GUIDE
3. THE LAYOUT OF MAIN BOARD

JK803 JK804
JK802
IC301
JK801
X501

IC501
JK806

IC603 IC401

IC602 IC601 IC302

IC101

D101

< MAIN board top view >

IC405

IC604

IC305

IC303
IC306

< MAIN board bottom view >

2-33
ONE POINT REPAIR GUIDE
4. NO POWER PROBLEM (3.3 VA)
No power problem occurs when you power on the unit.

4-1. D101 (NO 3.3 VA)


4-1-1. Solution
Replace D101 on MAIN board.

4-1-2. How to troubleshoot (Countermeasure)


1) Please Check 3.7 VA (yellow signal).
2) If 3.7 VA is abnormal, please check SMPS board.
3) If 3.7 VA is OK, but 3.3 VA is abnormal. replace D101.
4) If 3.7 VA and 3.3 VA (at D101) is ok, check connection status with CN101 (MAIN board) and
CN907 (TIMER board).
5) If 3.7 VA, 3.3 VA and connection status is ok, replace IC101.

4-1-3. Service hint (Any picture / Remark)

IC101

B:3.3 VA

D101

A:3.7 VA

< MAIN board top view >

2-34
ONE POINT REPAIR GUIDE

5. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR


“PLEASE WAIT” ON FRONT PANEL
When you turn on your set, it will blank / no message or “PLEASE WAIT” display on frontpanel,
and it will not boot-up.

5-1. IC303 (NO 3.3 V)


5-1-1. Solution
Replace IC303 on MAIN board.

5-1-2. How to troubleshoot (Countermeasure)


1) Please check 3.3 V of L307 on MAIN board.
2) If 3.3 V voltage doesn’t come out, check IC303 pin2 (VCC 3.7 VA).
When you figure out those power if there is no 3.7 VA, please check 3.7 VA from SMPS board.
For the solution please back to the solution 2.
3) If 3.7 VA input is normal, first of all check the P_CON_3.3V is high (IC303 pin1).
if P_CON_3.3V is high, check R333, L307, C307, R317, R337, R331, R332 and if there’s no defective
component then replace IC303.
4) If P_CON_3.3V isn’t high, you may need to replace IC101.
5) After changing it, if the set is still not booting :
- Refer to the next page for checking another power source. (1.15 V, 1.2 V, 1.5 V)
- Check Crystal X501 refer to item 5-4.
- Check NAND Flash IC (IC604) refer to item 5-5.
- Check DDR IC (IC601 ~ IC603) refer to item 5-6.
- Check MT8555D IC (IC501) refer to item 5-7.

5-1-3. Service hint (Any picture / Remark)

L307
IC303

< MAIN board bottom view >

2-35
ONE POINT REPAIR GUIDE

When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel,
and it will not boot-up.

5-2. IC302 (NO 1.5 V)


5-2-1. Solution
Replace IC302 on MAIN board.

5-2-2. How to troubleshoot (Countermeasure)


1) Please check 1.5 V of C374 on MAIN board.
2) If 1.5V voltage doesn’t come out,
- Check IC302 pin2 (VCC 13 V).
If there is no 13 V, please check 13 VA from SMPS board.
(go to previous page to check it)
3) If V input (pin2) of IC302 is 13 V signal, First of all check the P_CON_1.5V is high (IC302 pin6) and if it’s
high, check L306, R307,C374, C331, C327 and if there’s no defective component, please replace IC302.
4) If PWR_CTRL or P_CON_1.5V isn’t high, you may need to replace IC101.
5) After changing it, if the set is still not booting :
- Check 1.15 V / 3.3 V / 3.3 VA is normal. (Please refer to other sections of this guide)
- Check Crystal X501 refer to item 5-4.
- Check NAND Flash IC (IC604) refer to item 5-5.
- Check DDR IC (IC601 ~ IC603) refer to item 5-6.
- Check MT8555D IC (IC501) refer to item 5-7.

5-2-3. Service hint (Any picture / Remark)

C374 IC302

< MAIN board top view >

2-36
ONE POINT REPAIR GUIDE

When you turn on your set, it will blank / no message or “PLEASE WAIT” display on front panel,
and it will not boot-up.

5-3. IC301 (NO 1.15 V)


5-3-1. Solution
Replace IC301 on MAIN board.

5-3-2. How to troubleshoot (Countermeasure)


1) Please check 1.15 V of C373 on MAIN board.
2) If 1.1V voltage doesn’t come out,
- Check IC301 pin2 (13 VA).
If there is no 13 VA, please check 13 VA from SMPS board.
(go to previous page to check it)
3) If V input (pin2) of IC301 is 13 VA signal, First of all check the P_CON_1.1 V is high (IC101 pin6) and
if it’s high, check R398, L301, C372, C373, C324, C325, C309 and if there’s no defective component,
please replace IC301.
4) If P_CON_1.1V isn’t high, you may need to replace IC101.
5) After changing it, if the set is still not booting :
- Check 1.15 V / 1.5 V / 3.3 V / 3.3 VA is normal. (Please refer to other sections of this guide)
- Check Crystal X501 refer to item 5-4.
- Check NAND Flash IC (IC604) refer to item 5-5.
- Check DDR IC (IC601 ~ IC603) refer to item 5-6.
- Check MT8555D IC (IC501) refer to item 5-7.

5-3-3. Service hint (Any picture / Remark)

IC301

C373

< MAIN board top view >

2-37
ONE POINT REPAIR GUIDE

When you turn on your set, it will display “PLEASE WAIT” display on front panel, and it will not
boot-up normally.

5-4. X501
5-4-1. Solution
Replace X501 on MAIN board.

5-4-2. How to troubleshoot (Countermeasure)


1) Please check the soldering status of 27 MHz crystal (X501).
2) Please check the frequency of 27 MHz crystal (X501).
3) If the crystal doesn’t oscillate, replace X501.
4) After changing it, if the set is still not booting :
- Check NAND Flash IC (IC604) refer to item 5-5.
- Check DDR IC (IC601 ~ IC603) refer to item 5-6.
- Check MT8555D IC (IC501) refer to item 5-7.

5-4-3. Service hint (Any picture / Remark)

X501 X501

< MAIN board top view > < MAIN board bottom view >

2-38
ONE POINT REPAIR GUIDE

When you turn on your set, it will display “PLEASE WAIT” on front panel, and it will not boot-up
normally.

5-5. IC604 (NAND FLASH MEMORY)


5-5-1. Solution
Replace IC604 on MAIN board.

5-5-2. How to troubleshoot (Countermeasure)


1) Please check physical status of IC604 on your eyes.
2) Check the VCC (3.3 V) of IC604 and if it’s normal, please replace IC604.
(Please make sure IC604 has proper Program.)
3) After changing it, if the set is still not booting :
- Check DDR IC (IC601 ~ IC603) refer to item 5-6.
- Check MT8555D IC (IC501) refer to item 5-7.

5-5-3. Service hint (Any picture / Remark)

IC604

< MAIN board bottom view >

2-39
ONE POINT REPAIR GUIDE

When you turn on your set, it will display “PLEASE WAIT” on front panel, and it will not boot-up
normally.

5-6. IC601 ~ IC603 (DDR3 MEMORY)


5-6-1. Solution
Replace IC601 ~ IC603 on MAIN board.

5-6-2. How to troubleshoot (Countermeasure)


1) Please check 0.75 V of DDR2_0_VREF (at C524).
Please check 1.5 V at the point of R567.
If 1.5 V is ok at R567 and 0.75 V is abnormal at C524, then replace R567, R568.
2) If it doesn’t work even though IC301, IC302, IC303 are no problem,
IC601, IC602, IC603 (DDR memory) could have problem.
3) After changing it, if the set is still not booting :
- Check MT8555D IC (IC501) refer to item 5-7.
- Check MAIN board refer to item 5-8.

5-6-3. Service hint (Any picture / Remark)

DDR3_VREF

R567

C524

< MAIN board bottom view >

IC501

IC603

IC602 IC601

< MAIN board top view >

2-40
ONE POINT REPAIR GUIDE

When you turn on your set, it will display “PLEASE WAIT” on front panel, and it will not boot-up
normally.

5-7. IC501 (MPEG IC)


5-7-1. Solution
Replace IC501 on MAIN board.

5-7-2. How to troubleshoot (Countermeasure)


1) Please Check 1.15 V / 1.5 V / 3.3 V.
Please Check RESET_8550 (at the point of C586).
2) If it doesn’t work even though 1.15 V / 1.5 V / 3.3 V power and RESET_8550 are no problem,
IC501 MT8555D could have problem.
3) If RESET_8550 isn’t high (3.3 V), you may need to replace IC101.
4) After changing it, if the set is still no booting, check MAIN board refer to item 5-8.

5-7-3. Service hint (Any picture / Remark)

C586 RE-
SET_8550

< MAIN board bottom view >

IC501 1.15 V

1.5V

< MAIN board top view >

2-41
ONE POINT REPAIR GUIDE

When you turn on your set, it will display “PLEASE WAIT” on front panel, and it will not boot-up
normally.

5-8. MAIN Board


5-8-1. Solution
Replace MAIN board.

5-8-2. How to troubleshoot (Countermeasure)


1) Please remove IC501 and IC601 ~ IC603, and then check the Impedance between each signal
(DATA, ADDRESS, and so on.)
2) If there is some Impedance (a few ohm or infinite ohm) especially power source Trace,
PCB via might be broken. You’d better change MAIN board.

5-8-3. Service hint (Any picture / Remark)

IC501

IC603

IC602 IC601

< MAIN board top view >

2-42
ONE POINT REPAIR GUIDE
6. WIRED NETWORK CONNECTION ERROR
When you connect AccuWeahter, You-tube or Picasa through the wired LAN, the “no connection”
message appears.

6-1. JK801 (ETHERNET JACK)


6-1-1. Solution
Replace JK801 on MAIN board.

6-1-2. How to troubleshoot (Countermeasure)


1) Check you internet connection. Make sure it connect properly to modem or router.
2) If internet connection OK, please check the Ethernet Jack (JK801).
3) If there is soldering problem, please re-soldering pin JK801.
4) If after re-soldering problem still occurs, replace JK801.
5) If problem still occurs after change JK801. check MT8555D IC (IC501). Refer to item 5-7.

6-1-3. Service hint (Any picture / Remark)

JK801 JK801

< MAIN board top view > < MAIN board bottom view >

2-43
ONE POINT REPAIR GUIDE
7. BAD HDMI VIDEO / AUDIO OUTPUT
When unit is connected to HDMI TV using HDMI cable, picture shows bad color, no output or mixed
color on the screen. But component output is OK.

7-1. JK802 (HDMI JACK)


7-1-1. Solution
Replace JK802 (HDMI Jack).

7-1-2. How to troubleshoot (Countermeasure)


1) Check JK802 pin soldering.
2) If there is short soldering on pin JK802, re-soldering pin JK802.
3) If problem still occurs, check HDMI data on RN801 and RN802 :
- If all data OK, Replace JK802.
- If data NG, Replace IC501.

7-1-3. Service hint (Any picture / Remark)

JK802 JK802

RN801,RN802

< MAIN board top view > < MAIN board bottom view >

2-44
ONE POINT REPAIR GUIDE
8. THE LAYOUT OF AMP BOARD

AIC703

ACN602
AIC702

AIC603
AIC701
ACN601

< AMP board top view >

< AMP board bottom view >

2-45
ONE POINT REPAIR GUIDE
9. NO SPEAKER OUTPUT
When unit is connected to Speaker using speaker cable, no speaker output.

9-1. AMP BOARD


9-1-1. Solution
Replace AMP board.

9-1-2. How to troubleshoot (Countermeasure)


1) Check Voltage at ACN602.
- If 30 V,12 V voltage doesn’t come out, re-soldering in ACN602.
2) Check Voltage at ACN601 pin12, 13.
- if 3.3 V voltage doesn’t come out, check IC303 in MAIN PCB.
3) Check the AMP_SD signal of pin16 at ACN601.
- If this pin is low, replace AIC701 or AIC702 or AIC703.
4) If problem still occurs, change AMP board.

9-1-3. Service hint (Any picture / Remark)

30 V

12V

< AMP board bottom view >


AMP_SD signal
3.3 V output

ACN601

< AMP board top view >

2-46
ELECTRICAL TROUBLESHOOTING GUIDE
1. POWER SUPPLY ON SMPS BOARD

No 3.7 VA

YES

NO
Is the F901 normal? Replace F901(same fuse).

YES

NO
Is TH901 normal ? Replace TH901.

YES

NO
Is BD901 normal? Replace BD901.

YES

Is the Vcc NO
(13 V ~ 27 V) supplied to IC902 Is D911 normal?
pin5?
YES
YES

Power line of MAIN PCB is short. Check or replace D911.

No 12 V

YES

Is the Vcc NO
supplied to IC951 Check D953 & C956.
pin1?

YES

Is there NO Check NO
3.3 V at IC951 signal IC951 Check voltage on IC501.
pin4? pin?

YES YES

Check soldering
connector CN902. Check or replace IC951.

2-47
ELECTRICAL TROUBLESHOOTING GUIDE
2. POWER SUPPLY ON MAIN BOARD

No 3.3 V

YES

Is the NO
Vcc 3.7 V supplied to IC303 Check 3.7 VA on SMPS board.
pin2?

YES

Is there NO Check P_CON_3.3 V line


‘H’ signal at IC303 from IC101(pin58).
pin1?
YES

Check IC303 and replace.

No 5 V

YES

Is the NO
6.3 VA supplied to IC305, IC306 Check 6.3 VA on SMPS Board.
pin2?

YES

Is there NO Check PWR_CTRL line


‘H’ signal at IC305, IC306
pin1? from IC101(pin61).

YES

Check IC305, IC306 and Replace.

2-48
ELECTRICAL TROUBLESHOOTING GUIDE

No 1.5 V

YES

Is the NO
13 VA supplied to IC302 Check 13 VA on SMPS board.
pin2?

YES

Is there NO Check the P_CON_1.5 V line


3.3 V at IC302 from IC101(pin59).
pin6?
YES

Check IC302 and replace.

No 1.15 V

YES

Is the NO
13 VA supplied to IC301 Check 13 VA on SMPS board.
pin2?

YES

Is there NO Check the P_CON_1.1V line


3.3 V at IC301 from IC101(pin60).
pin6?
YES

Check IC301 and replace.

2-49
ELECTRICAL TROUBLESHOOTING GUIDE
3. SYSTEM PART

Power on

YES
3B

“WELCOME” NO IC101 NO Check D101, IC303


display on FLD 3.3 VA, 3.3 V and SMPS board.
OK? OK?

YES

X101 NO
20.000 MHz Replace X101.
OK?

YES

Replace IC101 MAIN Board


UPD78F1164.

YES

3.3 V, NO
FL(+), FL(-) Check D101 & SMPS.
OK?

YES

6315_RX, NO
6315_CLK, 6315_STB Check IC101 & CN907.
OK ?

YES

IC901 NO Replace IC901


Data output to FLD (FLD driver).
OK?

YES

Check DIS901. TIMER Board


3A

2-50
ELECTRICAL TROUBLESHOOTING GUIDE

3A

“LG Logo” NO IC501, NO


Vcc 3.3 V, 1.1 V Check IC301, IC302, IC303,
display on monitor and SMPS board.
OK? 1.5 V OK?

YES

IC601, NO
IC602, IC603 Vcc Check IC302
1.5 V OK? and SMPS board.

YES

X501 NO
YES 27.000 MHz Replace X501.
OK?

YES

Signal NO Replace IC604


NF_ALE, NF_CLE (NAND flash).
OK?

YES

Replace IC501 MT8555D


or IC601, IC602, IC603.

3B

YES

“LG Logo” NO Display NO


Cable connection Proper display
display on monitor cable connect.
OK? OK ?

YES

System part OK.

2-51
ELECTRICAL TROUBLESHOOTING GUIDE
4. NO CVBS VIDEO OUTPUT

No CVBS video on display

YES

Is there NO Check IC501 MT8555D Vcc


CVBS signal on or replace IC501 MT8555D.
L803?

YES

Is there NO
CVBS Signal out of Replace L803.
L803?

YES

Is there NO NO
signal on D804, 3.3 V OK ? Check IC303.
D804?

YES YES

Check JK803 Replace D804.


and RCA cable connection.

2-52
ELECTRICAL TROUBLESHOOTING GUIDE
5. NO AUDIO OUTPUT
BD/CD/DVD disc
Optical function
or USB play

YES YES
5A
IC201 NO
Check JK804
pin7 OPT_IN signal
IC401 NO OK? or replace.
pin24, 26, 27, 29, 30 Check IC501 & IC502
I2S input signal or replace.
ok? YES
5B
YES

IC401 NO IC200 NO
pin40, 54, 52, 51,49,48 Check IC401 Check IC200
pin41, 42, 43, 44 I2S
I2S output signal or replace. signal OK? or replace.
ok?

YES YES

AIC603 NO IC201 NO
pin27, 28, 30, 31, 33, 34, 36, Check AIC603 Check IC201
37, 38, 39, 41, 42 ouput pin27, 28, 29, 31 I2S
or Replace. signal OK? or replace.
signal ok?

YES YES

Check AMP IC (AIC701, 5A


AIC702, AIC703) output
stage and AJK701.

2-53
ELECTRICAL TROUBLESHOOTING GUIDE

Portable function

YES

IC200 NO
YES pin10, 11
5B Check JK2D4.
audio L/R
OK?

Tuner function

YES

JK806 NO
pin1, 3 Check JK806
audio L/R or replace.
OK?

YES

IC200 NO
YES pin11, 12 Check IC200
5B
audio L/R or replace.
OK?

AUX function

YES

IC200 NO
YES pin8, 9
5B Check JK803.
audio L/R
OK?

2-54
ELECTRICAL TROUBLESHOOTING GUIDE
6. NO HDMI OUTPUT

No HDMI audio / video output

YES

JK802 NO
pin18 Vcc 5.3 V Check L802 and Vcc 5 V line.
OK?

YES

JK802 NO
pin19 HPD about 3.3 V Check hot plug detect signal from TV.
OK?

YES

Is there NO Check IC501 MT8555D Vcc


signal on R803, or replace IC501 MT8555D.
R804?

YES

HDMI output OK.

2-55
WAVEFORMS
1. SYSTEM PART - MICOM

1
1

IC101
IC101 UPD78F1164 X-TAL 20 MHz

IC101
2

3
4
4

IC101 UPD78F1164 VFD line

2-56
2. SYSTEM PART - MPEG

5
5

IC501 MT8555D X-TAL 27 MHz

3. AUDIO PART - 1 (AUDIO DIR)

6
6

IC201 CS8422_DIR X-TAL 24.576 MHz

2-57
4. AUDIO PART - 2 (DSP)

7
IC401
7

IC401 CS495314 X-TAL 24.576 MHz

IC401
8

IC401 SDRAM CLK

9
10
11 12
10
12
11

IC403 MX25L3205D Flash memory

2-58
5. VIDEO PART (100% FULL COLOR -BAR)

13
13

CVBS

2-59
6. HDMI PART

14

15

16

17

14 15

H_SDA H_SCL

16
17

HDMI_CLK_N HDMI_0_N

2-60
WIRING DIAGRAM

FAN

CN402
Harness
2pin
MAIN PCB
AMP PCB

ACN601
CN401
FFC 22pin
CN702 CN701 CN703

CN102 CN101 CN301 ACN602

FFC FFC FFC FFC Harness 14pin B’d to B’d 10pin


45pin 8pin 5pin 13pin CN902 CN902

CN2A1

FFC 18pin
SMPS PCB
MD USB_PTB_MIC
PCB

CN907
CN301

CN901

KEY PCB TIMER PCB


Harness 2pin

2-61 2-62
BLOCK DIAGRAM

24.576 MHZ
3.3 V / 5 V SPI
((1)) 30 V / 12 V
LPF
2ch ADC 12C(1)
1.8 V / 3.3 V 3.3 V
12C(1) (CS5346) 3.3 V 3.3 V TAS5612
Audio DSP SDRAM 19.2 MHZ 125W
Aux

DIR
CS495314 3.3 V LPF
Portable I2S
CS8422 - Decoding Flash
Tuner - Processing PS9850 TAS5612
I2S (6ch)
125W
SPDIF •Sound Effect
Optical •Bass LPF
Management
12C(1)
•ChDelay

I2S (2ch-RL, RR)


TAS5612
CS3308 •AV sync
3.3 V 125W
ADC I2S •Downmix
MIC
CS5340
MIC_Det McASP0 Rx
Wireless Option 12C)
MIC Option I2S
W.LESS
3.3 V 5V
74ALVC244 3.3 V

244
74ALVC2
74ALVC244 I2S Wireless
I2S 3.3 V
3ch TX Module
EPHY_TDP/N 244_
Ethernet EPHY_RDP/N CTRL1, CTRL3

D+, D-, 5 V
USB DDR3 X3 1.5 V EEP ROM
EEP-ROM
384 MB IR
LTH-A12(DS) 5 V / 12 V TRD, FOD KEY I2C
NAND 3.3 V
SLD, SPD
(512 MB)
Motor Driver(7ch) TILT, LOAD RESET
R2A30209SP MT8555D MICOM
A/B/C/D/E/F/G/H/RF TMDS CEC uPD78F1164(NEC) SPI(1)

12C(1)
5V UART
Motor Driver(2ch) CVBS SPI(1)
LB1848M
DRIVER
ET16315

2-63 2-64
CIRCUIT DIAGRAMS IMPORTANT SAFETY NOTICE

WHEN SERVICING THIS CHASSIS, UNDER NO


IN THE ORIGINAL CIRCUIT. SPECIAL COMPONENTS ARE NOTE :
SHADED ON THE SCHEMATIC FOR EASY IDENTIFICATION.
THIS CIRCUIT DIAGRAM MAY OCCASIONALLY DIFFER FROM
1. Shaded( ) parts are critical for safety. Replace only with
specified part number.
1. SMPS CIRCUIT DIAGRAM CIRCUMSTANCES SHOULD THE ORIGINAL DESIGN BE
MODIFIED OR ALTERED WITH OUT PERMISSION FROM
THE ACTUAL CIRCUIT USED. THIS WAY, IMPLEMENTATION
OF THE LATEST SAFETY AND PERFORMANCE
2. Voltages are DC-measured with a digital voltmeter during Play
mode.
THE LG CORPORATION. ALL COMPONENTS SHOULD BE IMPROVEMENT CHANGES INTO THE SET IS NOT DELAYED
REPLACED ONLY WITH TYPES IDENTICAL TO THOSE UNTIL THE NEW SERVICE LITERATURE IS PRINTED.
No Power FLD No Power Vkk No Power Vcc No Power
12 No Power BD911 is Defective D950 is Defective D951 is Defective Q952,ZD950,ZD951 Defective
BD901 is Defective

11

6.3 VA No Power
D952 is Defective
10
3.7 VA No Power 12 V No Power
D954 is Defective IC951 is Defective

9 13 VA No Power
D953 is Defective

S/W Error
IC901, IC902 are Defective

Switching Error
PC900, IC952 are Defective

5 No AMP Ppwer
PC901, Q900 are Defective

Vcc No Power
D955 is Defective
4 No Power
F901 is Defective

CAUTION:
Danger if fuse is incorrectly replaced.
Replace only with the type identical to fuse rating
and(or) model name described in main label. Warning
Parts that are shaded are critical with
1
respect to risk of fire or electrical shock.
Switching Error SMPS
EBY61052401, REV5.1
PC902, IC953 are Defective
2010. 11. 19
A B C D E F G H I J K L M N O P Q R S T

2-65 2-66
2. MAIN - MICOM CIRCUIT DIAGRAM

12

11

10

3
5 4

MICOM
1
: WAVEFORM NUMBER EAX63684804-SD(#1)
2011.10.27
A B C D E F G H I J K L M N O P Q R S T

2-67 2-68
3. MAIN - AUDIO ADC/DIR CIRCUIT DIAGRAM

12

11

10

AUDIO ADC/DIR
1
: WAVEFORM NUMBER EAX63684804-SD(#2)
2011.10.27
A B C D E F G H I J K L M N O P Q R S T

2-69 2-70
4. MAIN - POWER CIRCUIT DIAGRAM

12

11

10

MAIN POWER
1
EAX63684804_SD(#3)
2011.10.27
A B C D E F G H I J K L M N O P Q R S T

2-71 2-72
5. MAIN - AUDIO DSP CIRCUIT DIAGRAM

12

11

10
12
10
11
9
9

8
8

AUDIO DSP
1
: WAVEFORM NUMBER EAX63684804_SD(#4)
2011.10.27
A B C D E F G H I J K L M N O P Q R S T

2-73 2-74
6. MAIN - MT8555D CIRCUIT DIAGRAM

12

11

10

MT8555D
1
: WAVEFORM NUMBER EAX63684804_SD(#5)
2011.10.27
A B C D E F G H I J K L M N O P Q R S T

2-75 2-76
7. MAIN - DDR & MEMORY CIRCUIT DIAGRAM

12

11

10

DDR & MEMORY


1
EAX63684804_SD(#6)
2011.10.27
A B C D E F G H I J K L M N O P Q R S T

2-77 2-78
8. MAIN - MT8555D FRONT-END CIRCUIT DIAGRAM

12

11

10

FRONT-END
1
EAX63684804_SD(#7)
2011.10.27
A B C D E F G H I J K L M N O P Q R S T

2-79 2-80
9. MAIN - AV INPUT/OUTPUT CIRCUIT DIAGRAM

12

13

11

10

6
14

15

16
3

17
2

A/V IN/OUT
1
: WAVEFORM NUMBER EAX63684804_SD(#8)
2011.10.27
A B C D E F G H I J K L M N O P Q R S T

2-81 2-82
10. PWM CIRCUIT DIAGRAM

12

11

10

PWM
1
EBY61053001(#1), REV4.1
2011. 01. 11
A B C D E F G H I J K L M N O P Q R S T

2-83 2-84
11. AMP CIRCUIT DIAGRAM

12

11

10

AMP
1
EBY61053001(#2), REV4.1
2011. 01. 11
A B C D E F G H I J K L M N O P Q R S T

2-85 2-86
12. FRONT - TIMER / KEY CIRCUIT DIAGRAM

12

11

10
KEY
EBY61054401, REV2.1
2011. 01. 11

FRONT
1
EBY61054301, REV3.1
2011. 01. 11
A B C D E F G H I J K L M N O P Q R S T

2-87 2-88
13-1. FRONT JACK CIRCUIT DIAGRAM (USB&PTB&MIC) - OPTIONAL PART

12

11

10

USB&PTB&MIC
1
EBY61054201, REV4.3
2011. 01. 11
A B C D E F G H I J K L M N O P Q R S T

2-89 2-90
13-2. FRONT JACK CIRCUIT DIAGRAM (USB&PTB) - OPTIONAL PART

12

11

10

USB&PTB
1
EBY61191101, REV3.3
2011. 03. 10
A B C D E F G H I J K L M N O P Q R S T

2-91 2-92
CIRCUIT VOLTAGE CHART

Pin No. Desc. Voltage EE Mode Pin No. Desc. Voltage EE Mode Desc. Voltage
IC101 - UPD78F1164 (Top) 62 VDDIO2 3.29 0 Q701 TR-SBT2907
30 EVDD1 3.45 3.52 73 VDDIO3 3.29 0 Emiter 5.03
47 AVREF1 3.45 3.52 89 VDDIO4 3.29 0 Base 5.03
50 AVREF0 3.45 3.52 100 VDDIO5 3.29 0 Collector 0.2
99 VDD 3.45 3.52 120 VDDIO6 3.29 0 Q702 TR-SBT2907
100 EVDD0 3.45 3.52 8 VDDIO7 3.29 0 Emiter 8.42
D101 MBR0540 (Top) 28 VDDIO8 3.29 0 Base 7.82
1 Anode 3.67 3.71 IC402 - EM639165TS-6G (Bottom) Collector 4.46
2 Cathode 3.45 3.52 1 VDD1 3.29 0 Q703 TR-SBT2907
IC102 M24C16 (Bottom) 3 VDDQ3 3.29 0 Emiter 5.03
8 VCC 3.45 - 9 VDDQ9 3.29 0 Base 5.03
IC103 S7127F_AUK 14 VDD14 3.29 0 Collector 0.1
1 IN 3.67 - 27 VDD27 3.29 0 Q704 TR-MMBT3904
3 OUT 3.23 - 43 VDDQ43 3.29 0 Emiter 0
IC200 - CS5346 (Bottom) 49 VDDQ49 3.29 0 Base 0.08
5 VLC 5.01 - IC403 - MX25L3205D (Bottom) Collector 5.03
14 VA 3.29 - 8 VDD 3.29 0 Q705 TR-MMBT3904
36 VLS 3.29 - IC404 74HCT244 Emiter 0
46 VD 3.29 - 20 Vin 3.29 - Base 0.08
IC201 - CS8422 (Bottom) IC405 LM37102D (Bottom) Collector 5.03
4 VA 3.29 - 2 Vin 2.86 - Q706 TR-MMBT3904
19 V_REG 3.29 - 3 Vout 1.79 - Emiter 0.7
22 VL 0.29 - IC604 NAND (Numonyx) (Bottom) Base 1.39
IC205 74HCT244 12 VCC 3.29 - Collector 7.76
20 VDD 3.29 37 VCC 3.29 -
IC301 AOZ1037 (Top) IC701 - AZ1117B (Bottom)
2 Vin 12.3 12.78 2 Vout 9.11 0
8 Vout 1.15 0 3 Vin 11.84 0
IC302 AOZ1072 (Top) IC702 - R2A30209SP (Bottom)
2 Vin 12.3 12.78 5 VM2 11.86 0
8 Vout 1.51 0 26 VM3 11.86 0
IC303 LM37102D(Bottom) 22 VM1 11.86 0
2 Vin 3.7 3.71 32 VCC 5 0
3 Vout 3.29 0 IC703 - LB1848M (Top)
IC305 LM37102D (Bottom) Z1 VCC 4.99 0
2 Vin 6.1 6.78 AIC603 - PS9850 (Top)
3 Vout 5.03 0 1 VDD_VOUT 1.26 0
IC306 LM37102D (Bottom) 16 VDD_IO 3.27 0
2 Vin 6.1 6.78 21 VDD_CORE 1.26 0
3 Vout 5.03 0 24 VDD_IO 3.27 0
IC401 - CS497024 (Top) 29 VDD_IO 3.27 0
42 VDD1 1.78 0 32 VDD_IO 3.27 0
55 VDD2 1.78 0 35 VDD_IO 3.27 0
83 VDD3 1.78 0 40 VDD_IO 3.27 0
95 VDD4 1.78 0 43 VDD_CORE 1.26 0
112 VDD5 1.78 0 48 VDD_IO 3.27 0
125 VDD6 1.78 0 57 VDD_CORE 1.26 0
12 VDD7 1.78 0 60 VDD_VOUT2 1.26 0
22 VDD8 1.78 0 61 VDD_VIN 3.27 0
50 VDDIO1 3.29 0 64 VDD_VIN 3.27 0

2-93 2-94
PRINTED CIRCUIT BOARD DIAGRAMS
1. MAIN P. C. BOARD
(TOP VIEW) (BOTTOM VIEW)

2-95 2-96
2. SMPS P. C. BOARD
(TOP VIEW) (BOTTOM VIEW)

NOTE) Warning
Parts that are critical with respect to risk
of fire or electrical shock.

2-97 2-98
3. AMP P. C. BOARD
(TOP VIEW) (BOTTOM VIEW)

2-99 2-100
4. FRONT TIMER P. C. BOARD 5. POWER KEY P. C. BOARD
(TOP VIEW) (TOP VIEW)

(BOTTOM VIEW) (BOTTOM VIEW)

2-101 2-102
6. FRONT JACK P. C. BOARD (OPTIONAL PART)
6-1. USB&PTB&MIC P. C. BOARD 6-2. USB&PTB P. C. BOARD

(TOP VIEW) (TOP VIEW)

(BOTTOM VIEW) (BOTTOM VIEW)

2-103 2-104
SECTION 3
CABINET & MAIN CHASSIS

CONTENTS

EXPLODED VIEWS ......................................................................................................................................... 3-3


1. CABINET AND MAIN FRAME SECTION ................................................................................................. 3-3
2. DECK MECHANISM SECTION (BM12T2) ............................................................................................... 3-5
3. SPEAKER SECTION ................................................................................................................................ 3-7
3-1. CENTER SPEAKER EXPLODED VIEW (SH86TM-C) ..................................................................... 3-7
3-2. FRONT/ REAR SPEAKER EXPLODED VIEW (SH86TM-S) ............................................................ 3-8
3-3. PASSIVE SUBWOOFER EXPLODED VIEW (SH85TM-W) ............................................................. 3-9
4. PACKING ACCESSORY SECTION ....................................................................................................... 3-10

3-1
MEMO

3-2
EXPLODED VIEWS
1. CABINET AND MAIN FRAME SECTION

462

463 A
464 462
D

E
464

PN901

A43 250
463

A50
CABLE2
447

B
A46
A41
CABLE3 A 462
CABLE1
E

MAIN
463
B
C
284 H
D G
283 E F
470
AMP
269 H
279 464
265 A45
CN902
G
C
260
464 464
463

I
SMPS

320

A47
261

261

I 300
268
A44

3-3 3-4
2. DECK MECHANISM SECTION (BM12T2)
1439

1002
A001

1001
1005
1026 1003 1004

1025

1437
1031

1437
1024
1012
1025
1049
1017
1433
1013 1015 1024 1437

1016
1011
1020

1030

1050
1431

1019 1043
A005
1018
1045
1439

3-5 3-6
3. SPEAKER SECTION
3-1. CENTER SPEAKER EXPLODED VIEW (SH86TM-C)

A700

3-7
3-2. FRONT/ REAR SPEAKER EXPLODED VIEW (SH86TM-S)

A800

3-8
3-3. PASSIVE SUBWOOFER EXPLODED VIEW (SH85TM-W)

A900

3-9
4. PACKING ACCESSORY SECTION

808 Battery 823 HDMI cable

811 Video cable 825 FM Antenna

900 Remote control 801 Owner’s manual

804 Bag

803 Packing, casing


803 Packing, casing

803A Speaker packing

803B Speaker packing

803C Speaker packing

802 Box

Speaker cables
WIRE80 Front Left
WIRE81 Front Right
WIRE70 Center
WIRE60 Rear Left
WIRE61 Rear Right

3-10
SECTION 4
MT8555D F/E LOADER PART

CONTENTS

ONE POINT REPAIR GUIDE ................................................................................................................... 4-2


1. “ALL BD DISC” READING ERROR .......................................................................................................... 4-2
2. “ALL DVD DISC” READING ERROR........................................................................................................ 4-3
3. “ALL CD DISC” READING ERROR .......................................................................................................... 4-4

HOW TO USE THE SA RESET FUNCTION ....................................................................................... 4-5


1. PURPOSE ................................................................................................................................................. 4-5
2. REQUIRED SA RESET. ........................................................................................................................... 4-5
3. SA RESET PROCEDURE ........................................................................................................................ 4-5

MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION ...................................... 4-7


1. IC501 (MT8555D) ..................................................................................................................................... 4-7
2. IC704 (R2A30209SP-W02Z) : SPINDLE MOTOR AND 6CH ACTUATOR DRIVER ............................. 4-12
3. PICK-UP CONNECTOR TERMINAL PIN ASSIGNMENTS (LPC-A11V) ............................................... 4-14

BLOCK DIAGRAM .................................................................................................................................... 4-15

4-1
ONE POINT REPAIR GUIDE
1. "ALL BD DISC" READING ERROR
- All the Blu-ray disc is not operated, but DVD and CD are operated normally.
- If the LDO for APC of BD laser diode is abnormal, BD doesn't work.
- If the LD current control is abnormal, BD doesn't work.

1-1. Component
1) MD (Traverse Assembly)
2) IC701 – Adjustable LDO

1-2. How to troubleshoot (Countermeasure)


1) Check MD (Traverse, pick-up) first of all.
2) Check input / output voltage of LDO IC701 – (12 V, 9 V)
3) If output voltage is abnormal, check the periphery of IC701 and replace it.
4) Check the BD LD Control input / output.
If input signal (VRDC3O) is OK, but no output (BD_LD), check the TR Q702, Q706.

1-3. Service hint (Any picture / Remark)

INPUT
(FROM MAIN CHIP)

OUTPUT
(TO PICK-UP)

4-2
ONE POINT REPAIR GUIDE
2. "ALL DVD DISC" READING ERROR
- All the DVD disc is not operated, but BD and CD are operated normally.
- If the LD current control is abnormal, DVD doesn't work.

2-1. Component
1) MD (Traverse Assembly)
2) Q701, Q704

2-2. How to troubleshoot (Countermeasure)


1) Check MD (Traverse, pick-up) first of all.
2) Check the DVD LD control input / output.
If input signal (VRDC2O) is OK, but no output (DVD_LD), check the TR Q701, Q704.

2-3. Service hint (Any picture / Remark)

INPUT
(FROM MAIN CHIP)

OUTPUT
(TO PICK-UP)

4-3
ONE POINT REPAIR GUIDE
3. "ALL CD DISC" READING ERROR
- All the CD disc is not operated, but BD and DVD are operated normally.
- If the LD current control is abnormal, CD doesn't work.

3-1. Component
1) MD (Traverse Assembly)
2) Q703, Q705

3-2. How to troubleshoot (Countermeasure)


1) Check MD (Traverse, pick-up) first of all.
2) Check the CD LD control input / output.
If input signal (VDACO) is OK, but no output (CD_LD), check the TR Q703, Q705.

3-3. Service hint (Any picture / Remark)

INPUT
(FROM MAIN CHIP)

INPUT
(FROM MAIN CHIP)

4-4
HOW TO USE THE SA RESET FUNCTION
1. PURPOSE
In order to insert the new SA adjustment values, it need clearing SA initial values of the flash memory.

2. REQUIRED SA RESET
- After changing Traverse.
- After changing Main Board Assembly.
- After changing Main Board Flash IC.

3. SA RESET PROCEDURE

1) Power on the set (then, mode is in home menu ).

2) Press Setup.

3) Under DISPLAY highlighted condition, press ‘5’ ->


‘1’ -> ‘7’ -> ‘7’ -> ‘7’ -> ‘7’ -> ‘7’-> ‘Enter’ on the remote
controller to display special mode. Move to [3]SA/IOP
Reset and click.

4-5
4) Insert BD-ROM SL Disc.
(Tray is opened automatically.)

5) If the disc is inserted, you will see “Wait”.

6) If SA Adjustment is finished, tray is opened auto-


matically.

7) Press stop key twice to escape this special mode.

Reference:

4-6
MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION
1. IC501 (MT8555D)
1-1. Pin Function
Pin Symbol Type Description
J6 AGND33_1A Analog Ground Analog Ground.
L7 AGND33_2 Analog Ground Analog Ground.
M AGND12_3A Analog Ground Analog Ground.
G6 AGND12_1A Analog Ground Analog Ground
M6 AGND12_2A Analog Ground Analog Ground.
Auxiliary Input.
G4 AUX1 Analog I/O
Alternative Function : Signal Monitoring.
Analog
E4 AVDD12_1A Power Pin.
Power(1.15 V)
Analog
L5 AVDD12_2A Power Pin.
Power(1.15 V)
Analog
J5 AVDD33_1A Power Pin.
Power(3.3 V)
Analog
L6 AVDD33_3A Power Pin.
Power(3.3 V)
3.3 V LVTTL
I/O,
5V-tolerance,
Frequency selection signal output, or LDD serial interface data or
P5 FECFREQ Slow slew,
I2C SDA. The pin is spike-free at power-on stage.
2, 4, 6, 8 mA
PDR,
75K pull-up
3.3 V LVTTL
I/O,
5V-tolerance, High frequency modulation mode selection signal output, or LDD
R3 FECMOD Slow slew, serial interface command enable. The pin is spike-free at power-
2, 4, 6, 8 mA on stage.
PDR,
75K pull-down
Analog
N2 FEDMO Disk motor control output. DAC output.
Output
3.3 V LVTTL
I/O, Eject/stop key input, active low.
U4 FEEJECT_ 5V-tolerance, The pin is spike-free at power-on stage.
6 mA PDR, Alternate function : General IO.
75K pull-up
Analog
L4 EQBIAS External Bias Connection for Circuits.
Output
3.3 V LVTTL
I/O,
W5 FEFG 5 V-tolerance, Motor Hall sensor input. The pin is spike-free at power-on stage.
6 mA PDR,
75K pull-up
Analog
N1 FEFMO Feed motor 1 control. DAC output.
Output
Analog
N3 FEFMO2 Feed motor 2 control. DAC output.
Output

4-7
Pin Symbol Type Description
Feed motor 3 control. DAC output.
P1 FEFMO3 Analog I/O
Alternative Function : Auxiliary servo input.
Feed motor 4 control. DAC output.
N5 FEFMO4 Analog I/O
Alternative Function : Auxiliary servo input.
Input of Focusing Signal. (Negative)
C1 FOIN Analog Input
Alternative Function : Auxiliary servo input.
Input of Focusing Signa.l (Positive)
C2 FOIP Analog Input
Alternative Function : Auxiliary servo input.
Analog
L3 FOO Focus servo output. PDM output of focus servo compensator.
Output
D1 FPDOCD Analog Input Laser Power Monitor Input for CD APC / Differential negative input.
E2 FPDODVD Analog Input Laser Power Monitor Input for DVD APC / Differential positive input.
Analog
T1 FEGAINSW1 Read gain switch 1.
Output
Analog
P4 FEGAINSW2 Read gain switch 2.
Output
Analog
P6 FEGAINSW3 Read gain switch 3.
Output
3.3 V LVTTL
LDD serial interface data. The pin is spike-free at power-on stage.
I/O,
The pin is not allowed to pull-up in circuit layout.
5V-tolerance,
R4 FEGIO0 Alternate function :
2, 4, 6, 8 mA
1. Internal monitored signal output.
PDR,
2. General IO.
75K pull-down
3.3 V LVTTL
LDD serial interface CLK. The pin is spike-free at power-on stage.
I/O,
The pin is not allowed to pull-up in circuit layout.
5V-tolerance,
R6 FEGIO1 Alternate function :
2, 4, 6, 8 mA
1. Internal monitored signal output.
PDR,
2. General IO.
75K pull-down
PC RS232 serial receive data.
3.3 V LVTTL
The pin is spike-free at power-on stage.
I/O,
Alternate function :
5V-tolerance,
U3 FEGIO10 1. High speed serial output port. (CLOCK)
2, 4, 6, 8 mA
2. Internal monitored signal output.
PDR,
3. LED Control Output. Initial “0” Output.
75K pull-down
4. General IO.
3.3 V LVTTL PC RS232 serial transmit data.
I/O, The pin is spike-free at power-on stage.
5V-tolerance, Alternate function :
U5 FEGIO11
2, 4, 6, 8 mA 1. High speed serial output port. (Data)
PDR, 2. Internal monitored signal output.
75K pull-up 3. General IO.
3.3 V LVTTL High speed serial output port.(CLOCK) The pin is spike-free at
I/O, power-on stage.
5V-tolerance, Alternate function :
U6 FEGIO12
2, 4, 6, 8 mA 1. PC RS232 serial receive data.
PDR, 2. Internal monitored signal output.
75K pull-up 3. General IO.

4-8
Pin Symbol Type Description
3.3 V LVTTL High speed serial output port.(Data)
I/O, The pin is spike-free at power-on stage.
5V-tolerance, Alternate function :
T5 FEGIO13
2, 4, 6, 8 mA 1. PC RS232 serial transmit data.
PDR, 2. Internal monitored signal output.
75K pull-up 3. General IO.
General IO. The pin is spike-free at power-on stage.
3.3 V LVTTL Alternate function :
I/O, 1. SIDM.
5V-tolerance, 2. Input fatal_error from PUH.
T2 FEGIO2
2, 4, 6, 8 mA 3. Input shock from shock sensor.
PDR, 4. SIDM.
75K pull-up 5. I2C SDA.
6. Internal monitored signal output.
3.3 V LVTTL
LED Control Output. Initial 0 Output.
I/O,
The pin is spike-free at power-on stage.
5V-tolerance,
T6 FEGIO3 Alternate function :
2, 4, 6, 8 mA
1. Internal monitored signal output.
PDR,
2. General IO.
75K pull-down
Read/Write gain switch 6
Alternate function :
Analog 1. LCD serial interface command enable.
T3 FEGIO4
Output 2. LCD_DRV: Square wave output for LCD control.
3. Internal monitored signal output.
4. General IO.
Read/Write gain switch 7
Alternate function :
Analog 1. SIDM
U1 FEGIO5
Output 2. LCD serial interface command enable.
3. Internal monitored signal output.
4. General IO.
Read/Write gain switch 8.
The pin is not allowed to pull-up in circuit layout
Alternate function :
Analog
U2 FEGIO6 1. SIDM.
Output
2. LCD serial interface command enable.
3. Internal monitored signal output.
4. General IO.
3.3 V LVTTL
I/O,
5V-tolerance, General IO. The pin is spike-free at power-on stage.
W3 FEGIO7
2, 4, 6, 8 mA The pin is not allowed to pull-up in circuit layout.
PDR,
75K pull-down
General IO. The pin is spike-free at power-on stage.
3.3 V LVTTL
Alternate function :
I/O,
1. SIDM.
5V-tolerance,
T4 FEGIO8 2. Input ASP_BUSY.
2, 4, 6, 8 mA
3. Input 25M oscillator clock.
PDR,
4. I2C SCL.
75K pull-up
5. Internal monitored signal output.

4-9
Pin Symbol Type Description
3.3 V LVTTL General IO. The pin is spike-free at power-on stage.
I/O, Alternate function :
5V-tolerance, 1. Internal monitored signal output.
V3 FEGIO9
2, 4, 6, 8 mA 2. Spoke input.
PDR, 3. Power on reset input, high active.
75K pull-down 4. General IO.
Analog
K5 HAVC Decoupling Pin for Reference Voltage of Main and Sub Beams.
Output
G2 INA Analog Input Input of Main Beam Signal. (A)
G1 INB Analog Input Input of Main Beam Signal. (B)
H2 INC Analog Input Input of Main Beam Signal. (C)
H1 IND Analog Input Input of Main Beam Signal. (D)
K3 INE Analog Input Input of Sub-Beam Signal. (E)
K4 INF Analog Input Input of Sub-Beam Signal. (F)
J4 ING Analog Input Input of Sub-Beam Signal. (G)
J3 INH Analog Input Input of Sub-Beam Signal. (H)
3.3 V LVTTL Sledge Inner Limit Input. Active Low.
I/O, The pin is spike-free at power-on stage.
V4 FELIMIT_ 5V-tolerance, Alternate function :
6 mA, 1. Internal monitered signal output.
75K pull-up 2. General IO.
Multiplexer Output 1 for Signal Monitoring.
Analog The pin is not allowed to pull-up in circuit layout.
P2 FEMPXOUT1
Output Alternate function :
Internal monitored signal output / General output.
Multiplexer Output 2 for Signal Monitoring.
Analog The pin is not allowed to pull-up in circuit layout.
N6 FEMPXOUT2
Output Alternate function :
Internal monitored signal output / General output.
Multiplexer Output 3 for Signal Monitoring.
Analog The pin is not allowed to pull-up in circuit layout.
P3 FEMPXOUT3
Output Alternate function :
Internal monitored signal output / General output.
3.3 V LVTTL
I/O,
5V-tolerance,
High frequency modulation enable signal output, or LDD serial in-
R5 FEOSCEN Slow slew,
terface CLK or I2C SCL. The pin is spike-free at power-on stage.
2, 4, 6, 8 mA
PDR,
75K pull-up
3.3 V LVTTL
I/O, Play/pause key input, active low.
W4 FEPLAY_ 5V-tolerance, The pin is spike-free at power-on stage.
6 mA, Alternate function : General IO.
75K pull-up
K2 RFIN Analog Input Differential Input of AC Coupling RF SUM Signal. (Negative)
L2 RFIN2 Analog Input Differential Input of AC Coupling RF SUM Signal. (Negative)
K1 RFIP Analog Input Differential Input of AC Coupling RF SUM Signal. (Positive)
L1 RFIP2 Analog Input Differential Input of AC Coupling RF SUM Signal. (Positive)

4-10
Pin Symbol Type Description
Analog
M3 TLO Tilt servo output.
Output
3.3 V LVTTL
Tray_is_in Input. A Logical Low Indicates the Tray is IN.
I/O,
Feedback Flag is from Tray Connector.
V6 FETRAYIN_ 5V-tolerance,
The pin is spike-free at power-on stage.
6 mA,
Alternate function : General IO.
75K pull-up
3.3 V LVTTL Tray_is_out Input.
I/O, A Logical Low Indicates the Tray is OUT.
V5 FETRAYOUT_ 5V-tolerance, Feedback Flag is from Tray Connector.
6 mA, The pin is spike-free at power-on stage.
75K pull-up Alternate function : General IO.
Analog
N4 FETRAYPWM Tray DAC / PWM control output. Controlled by μP.
Output
G3 TRINA Analog Input Input of Tracking Signal. (A)
H4 TRINB Analog Input Input of Tracking Signal. (B)
H3 TRINC Analog Input Input of Tracking Signal. (C)
H5 TRIND Analog Input Input of Tracking Signal. (D)
Analog Tracking servo output. PDM output of tracking servo
M4 TRO
Output compensator.
Analog
K6 V14 Output of voltage Reference. (1.4 V)
Output
Analog
F3 VDAC0 Output of General DAC.
Output
Analog
H6 FVREF Output of Voltage Reference.
Output
Analog
E3 VRDCO Output Voltage of Laser Diode Control in APC.
Output
Analog
F4 VWDC1O Output Voltage 1 of Laser Diode Control in APC.
Output
Analog
E1 VWDC2O Output Voltage 2 of Laser Diode Control in APC.
Output
Analog
G5 VWDC3O Output Voltage 3 of Laser Diode Control in APC.
Output

4-11
ForଝLOADING
4.5-5.5V
For /A CT1/ACT2/ACT3
4.5-5.5V 7-13.2V
M
OUTPUT Ron

M
OUTPUT Ron

OUTPUT Ron

OUTPUT Ron

Ron
ଝ 1 ohm

1.5 ohm

1.5 ohm

1.5 ohm

ଝ1.5 ohm
OUTPUT
ଝ1.5

ଝ1.5

ଝ1.5

ଝ1.5
O
For SPINDLE
ACT1+

ACT3+
ACT2IN

LO+

GND
ACT1IN

ACT2+

LO-
COMMON

GND

ACT2-
V
U

ஏVCC
ACT1-
: SPINDLE MOTOR AND 6CH ACTUATOR DRIVER

ACT3-
ACT3IN

VM3
SPLIM

Current gain
Current

3A/Vଝ
3A/V
sense

10.8 -13.2V 0.6A/Vଝ


0.6A/V
VM஋ P P P
ଝAM ଝAM ଝAM
- +
BTL BTL BTL H Bridge
CTL

GND Voltage gain Voltage gain Voltage gain


×12 ×12 ×12
WM
erଝP
V/V converter
×6 ×6 ×6
hopp
t ଝc
rren
ଝCu SWICHING
SIN PWM

SPM
+ -
Commutation CIRCUIT

4-12
Frequency
150KHz
150 KHz
commutation Current gain Current gain

V/ V converter
V/ V converter
0.88 A/V 0.88 A/V

+
+
TSD ACGS
CTL CTL

Pickup Protect
Frequency Frequency

SLIDE2
Gain Select

-
-
SLIDE1
DETECTER
BACK EMF

75KHz 75KHz (SPM and ACT) SPGS


PWM PWM
WM WM
2. IC704 (R2A30209SP-W02Z)

CIRCUIT er ଝP CIRCUIT per ଝP


p
chop
FG (×3)
chop

Current
Current
sense

sense
Reversedetect ent ଝ ent ଝ
Curr Curr

SLLIM
STARTER
EN 2

TSDALM

IPRO2
SL1IN
SL2IN

IPRP1
SL2+
VM஌
ENABLE

REF
SPIN
CLK

GND
SL2-

SL1+

SL1-
6.4MHz EN 1

FG

OUTPUT Ron
OUTPUT Ron

1.8 ohm
1.8 ohm
2-1. Block Diagram

ଝ1.8
ଝ1.8

STM
ForଝSLIDE 10.8-13.2V
2-2. Pin Function

PIN NO SYMBOL FUNCTION


1 SPIN Spindle control voltage input.
2 SL1IN Slide control voltage input 1.
3 SL2IN Slide control voltage input 2.
4 SPLIM Input terminal for spindle current limit.
5 VM2 Motor Power Supply 2. (for Slide)
6 SL2+ Slide non-inverted output 2.
7 GND GND.
8 SL2- Slide inverted output 2.
9 SL1+ Slide non-inverted output 1.
10 SL1- Slide inverted output 1.
11 GND GND.
12 U Motor drive output U.
13 V Motor drive output V.
14 W Motor drive output W.
15 TSDFLG TSD flag output.
16 COMMON Motor common.
17 IPRO2 Input terminal for ACT2 current protect.
18 SLLIM Input terminal for slide current limit.
19 FG Frequency generator output.
20 EN1 Input terminal for enable 1.
21 EN2 Input terminal for enable 2.
22 VM1 Motor Power Supply 1. (for Spindle)
23 SPGS Input terminal for gain select SPM.
24 IPRO1 Input terminal for ACT13 current protect.
25 ACGS Input terminal for gain select ACT.
26 VM3 Power Supply3. (for Loading)
27 LO+ Loading non-inverted output.
28 LO- Loading inverted output.
29 GND GND.
30 ACT2- ACT2+ inverted output.
31 ACT2+ ACT2+ non-inverted output.
32 5VCC 5V Power Supply. (for FS,TS,TL)
33 GND GND.
34 ACT1+ ACT1 non-inverted output.
35 ACT1- ACT1 inverted output.
36 ACT3+ ACT3 non-inverted output.
37 ACT3- ACT3 inverted output.
38 ACT3IN ACT3 control voltage input.
39 ACT2IN ACT2 control voltage input.
40 ACT1IN ACT1 control voltage input.
41 LOIN Loading control input.
42 REF Reference voltage input.

4-13
3. PICK-UP CONNECTOR TERMINAL PIN ASSIGNMENTS (LPC – A11V)
NO. LPC-A11V Description Detail Function
1 FCS2+ FOCUSING2+
2 FCS2- FOCUSING2-
3 TRK+ TRACKING+
ACT
4 FCS1+ FOCUSING1+
5 TRK- TRACKING-
6 FCS1- FOCUSING1-
7 A- Stepping Motor A- Terminal.
8 B- CMU Stepping Motor B- Terminal.
9 A+ SHIFTER Stepping Motor A+ Terminal.
10 B+ Stepping Motor B+ Terminal.
11 PGND GND for PDIC.
12 NC PDIC BD Output Switch Port.
13 VCC_LG HFM VCC.
14 A A output.
15 B B output.
16 C C output.
17 D D output.
18 SA SA output.
19 SB SB output.
20 SC SC output.
PDIC
21 SD SD output.
22 NC PDIC BD Output Switch Port.
23 RF+ RF (+) output for BD and DVDCD.
24 RF- RF (-) output for BD and DVDCD.
25 SW2 PDIC BD Output Switch Port.
26 SW1 PDIC BD Output Switch Port.
27 VREF_PD PDIC Reference Supply Terminal 2.1 V.
28 PD_VCC PDIC Power Terminal 5 V.
29 PGND GND for PDIC.
30 SW 2-Wavelength PDIC DVD/CD/Sleep Change over SW.
31 GND GND for LD and HFM IC.
32 LDI_BD LD control for LD, BD.
33 LDI_CD LD control for LD, CD.
34 LDI_DVD LD control for LD, DVD.
35 GND GND for LD and HFM IC.
36 TEMP Thermistor.
37 VCC LD VCC for HFM IC.
38 MON_CD/DVD HFM IC Monitor output for DVD and CD.
39 MON_BD Monitor Monitor output for BD.
40 SEL_DVD Select input for DVD Monitor (L: enable).
41 SEL_CD Select input for CD Monitor (L: enable).
42 GND GND for LD and HFM IC.
43 GND GND for LD and HFM IC.
44 GND GND for LD and HFM IC.
45 GND_BDPD GND for Back monitor PD, BD.

4-14
BLOCK DIAGRAM

NAND NOR DDR2


1 GB 1 MB 384 MB

7.1 CH Audio
OPU Audio
2 CH Audio
DAC
MT8555 S/PDIF
Motor
Driver

2 HD decode
800 MHz ARM11 HDMI 1.4
Ethernet 750 MHz ARM11 Component

HDMI 1.4
400 MHz Audio DSP x 3 CVBS
HDMI TX/RX 1.4
DVI Ethernet
SATA
DVO
USB 2.0

4-15
MEMO

4-16

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