Gordon College

Olongapo City
COMM 104 Business Reports and Correspondence

Name:_______________________________________________Date:_____________________Score:______________

I. Identification
1. A grammatical term that refers to whether the subject of the sentence is acting or receiving the action.
2. It gives the name and address of the firm or individual to whom the letter is addressed
3. It is also known as communication through exchange of letters
4. It is placed two spaces below the body of the letter.
5. It is usually printed, showing the name and address.
6. Placed two spaces below the inside address, flush with the left-hand margin.
7. The meaning of ABC
8. The meaning of KISS
9. The part of a business letter where the main purpose is mentioned.
10. The part where the official title, if used, is placed directly below the typewritten name.
11. A letter that is sent to reserve a place somewhere, such as a conference, function, or activity.
12. Letters that are sent usually one after another until at least some payment is received.
13. A letter of voicing out grievances about a product or a service.
14. Order letters are sent by consumers or businesses to a manufacturer, retailer or wholesaler to order goods
or services.
15. Inquiry letters ask a question or elicit information from the recipient.

II. Enumeration
1. Tips in writing business letters
2. The 7 C's in business letter writing

III. True or False. Write A if the statement is correct and Z if the statement is incorrect, underline the word/s that
makes it incorrect.
1. A good business letter will use no more words than are necessary to convey a clear and accurate message.
2. A letter is personal contact.
3. Answer courteously and do not lower your dignity.
4. Business letters should develop goodwill.
5. Compose clear communications.
6. Inconsistency is not only important in the way your massage is presented, it is important within the message
itself.
7. Correspondence helps to bridge the distance and bring people together
8. Correspondence serves as minor source of documentation
9. If you cannot answer immediately, write a long note and explain why.
10. If you feel some comments are fair, be tactful and try not to cause offence.
11. It is necessary to use the right approach/right words/right style that most suit your message & reader.
12. KISS means instead of long or complex words, use long ones.
13. Letters should be easy to read and easy to misunderstand, they must be friendly and courteous.
14. Reply late to all communications-answer on the same day if possible.
15. Resist the temptation to reply as if your correspondent is wrong.
16. Resist the temptation to reply to an offensive letter in a similar tone.
17. The exchange of information is unnecessary to business.
18. Understand and respect the recipient’s point of view.
19. Using passive voice can considerably improve your writing style.
20. Writing is neglected to modern organizations

IV. Sample letter writing

Write an inquiry letter following the format given and indicate its parts (include the number of spaces).