ANTI-ILLEGAL PROCESS

Commercial Zone Technical

START

Conducts field investigations/

Generates job order
(CSIS profile) from
the AIS database for
field investigation.
inspection and issues Notice
of Investigation Result
indicating nature of illegality
to actual user/ customer (as
applicable).

May consider assigning

Illegal Re-
Yes
Closes WSC using to TPSP but need to
opening? bolt lock consider the SLA

No

Endorse all
Updates Anti-Illegal
investigation
System (AIS).
documents to CM

Dismantles water meter

Suspected seals/ wraps with masking
Tampered YES tape, duly signed by
Meter? customer/ actual user and
indicating date and time.

NO

A
Replaces/ installs
new water meter.

Issues NOAT to customer

indicating the schedule for
meter testing at IMM Taft Ave.
Pasay and attends the actual
testing of meter as per
scheduled.

Updates AIS and Endorsed the

assign personnel to dismantled WM
attend the actual and gives copy of
meter testing as NOAT and JOAR to
scheduled CM

Revisits/ issues Notice of

Investigation Result
Verified
indicating nature of
Tampered Yes
illegality and gives copy of
Meter?
meter testing result to
actual user/ customer.

No

Immediately drops
the case and
B
updates AIS.

END
Phase
ANTI-ILLEGAL PROCESS
Commercial Zone Technical

Implements closing of
Endorse to TM for
the discovered illegal
closing
connection,

Updates AIS and SAP Submits JOAR to CM

Computes the under

collection charges/ Delivers NOA signed
penalties, prepares by customer/
NOA signed by the violator.
BA head.

Updates AIS

C
Phase
ANTI-ILLEGAL PROCESS
Commercial Zone Technical Zone and Technical LRA

Delivers FDL and must

Prepares FDL for the
duly signed by the
signature LRA and
Settles? NO customer/ actual user
endorses the same to
indicating date and time
ZS for delivery.
of receipt.

YES

Prepares RAP for

under collection
Gives copy of FDL to
charges/ penalties. D
CM
Issues PN for
instalment scheme.

Issues clearance for

fully paid acounts and Conduct permanent
advice customer to D YES Settles? NO closing of WSC and give
settle arrears and copy of JOAR to CM
other charges

For fully paid

Update AIS accounts, the
process ends
here

PN? NO END

YES

Coordinates the list of Conducts closing of

registered WSC with the registered WSC
Monitor PN
expired promissory note as referred and
payment
to ZM and endorsed to coordinated by CM
TM for closing

Update AIS and SAP

For fully paid

accounts, the
process ends
here

SETTLES? YES END

NO

Prepares the complaint

Submits qualified
affidavit as per
unsettled cases to LRA
requirement in the
for the necessary filing
preparation for the filing of
of case in court.
case

Advises/ prepares
concerned personnel
from Commercial/ Zone/
Technical in attending
court litigation
proceedings.

END
Phase