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Producto: NO SE HA ESCOGIDO NINGUN EQUIPO

Modelo: NO SE HA ESCOGIDO NINGUN EQUIPO
Configuración: NO SE HA ESCOGIDO NINGUN EQUIPO

Carta de Servicio
PRODUCT SUPPORT PROGRAM FOR REWORKING A FRONT SUSPENSION CYLINDER ON CERTAIN
794 AC OFF-HIGHWAY TRUCKS
Número de medio -TEBE9942-00 Fecha de publicación -17/12/2019 Fecha de actualización -17/12/2019
Caterpillar: Confidential Yellow

TEBE9942-00

17Dec2019

U-769
A-606
D-669
O-667

PRODUCT SUPPORT PROGRAM FOR REWORKING A FRONT

SUSPENSION CYLINDER ON CERTAIN 794 AC OFF-
After Failure Only HIGHWAY TRUCKS

7201 PS54230

NOTE: Caterpillar’s obligations under this Service Letter are subject to,
and shall not apply in contravention of, the laws, rules,
regulations, directives, ordinances, orders, or statutes of the
United States, or of any other applicable jurisdiction, without
recourse or liability with respect to Caterpillar.

NOTE: This Program can only be administered after a failure occurs. The
decision whether to apply the Program is made by the dealer. When
reporting the repair, use "PS54230" as the Part Number and "7755"

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 as the Group Number. Use "96" as the Warranty Claim Description
Code and use "Z" as the SIMS Description Code.
NOTE: The information supplied in this service letter may not be valid
after the termination date of this program. Do not perform the work
outlined in this Service Letter after the termination date without
first contacting your Caterpillar product analyst.

TERMINATION DATE

31Dec2022

PROBLEM
The existing front suspension cylinder can leak on certain 794 AC Off-
Highway Trucks. If the existing suspension leaks it may cause resultant
damage to the suspension.

AFFECTED PRODUCT
Model Identification Number
794 AC HRT00100-00106

MN500052-00056

MT500100-00157

PARTS NEEDED

Qty Part Number Description

20 1A8063 BOLT

24 1D4614 BOLT

1 3J1907 SEAL-O-RING-STOR

44 5P8248 WASHER-HARD

1 4323240 SEAL-ROD

1 4323241 SEAL-ROD

1 4323242 WIPER-ROD

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 2 4323246 SEAL

2 4323247 RING-BACK UP

1 4538981 BELLOWS

1 5300334 CLAMP-T'BOLT SPR

1 5300336 CLAMP-T'BOLT SPR

In order to allow equitable parts

availability to all participating dealers,
please limit your initial parts order to
not exceed 5% of dealership population.
This is an initial order recommendation
only, and the ultimate responsibility for
ordering the total number of parts needed
to satisfy the program lies with the
dealer.

ACTION REQUIRED
Reseal the suspension cylinder.

Refer to the Operation and Maintenance Manual as necessary prior to

completing any work.

Refer to UENR2271 for the removal and installation, and disassembly and
assembly of the front suspension cylinders.

SERVICE CLAIM ALLOWANCES

Product Caterpillar Dealer Suggested Customer Suggested
smu/age
whichever Labor Labor Labor
comes first Parts % Parts % Parts %
Hrs% Hrs% Hrs%

0-7000 hrs, 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%

0-12 mo

NOTE: This is a 31.0-hour job

If there has been a previous repair, part age/hours will apply.

Retain a copy of the previous repair invoice in the dealer's
records for audit purposes, and specify repair date and machine
hours in the "Additional Comments" section of the warranty claim.

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 PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty
parts handling.

Copyright 1993 - 2019 Caterpillar Inc.

Todos los derechos reservados.

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