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Important Information
About the Apple Internal 56K Modem

This document provides general information about the internal

modem. The information in this document supplements the
contents of the Macintosh user’s guide.

Essential Information for Setting Up Your Modem

In most cases, you must provide information about your modem

before you can use a communications program (Internet Connect,
for example) or connect to an online service. When providing
setup information, you may be asked for the details listed below.

• In System Preferences, click Network, choose Internal Modem

from the Show pop-up menu, and click the Modem tab.

• The modem’s name appears as “Apple Internal 56K Modem

(v.92)” in the list of modems.

• The modem initialization string AT&F resets the modem to its

factory settings. (You may be able to use this initialization string
as the setup information in a communications program that does
not list the modem’s name.)

• If your communications program has an option for hardware

handshaking, turn it on. In some communications programs, this
capability is called “flow control”; the option to select is CTS &
RTS (DTR).

• If your communications application requires you to specify a

maximum port speed (the speed at which the computer
communicates with the modem), set it to the highest speed
available.

• If you have difficulty using a communications program, make

sure the correct port (Internal Modem) is specified.
Unreliable Connections

Many phone lines are too noisy to sustain a connection at speeds

above 33.6 kbps, and can prevent a modem from connecting or
cause the connection to be dropped frequently.

If you are having difficulty making and maintaining connections,

try choosing “Apple Internal 56K Modem (v.34)” instead of v.92.
Doing so can provide a more reliable connection. In System
Preferences, click Network, choose Internal Modem from the Show
pop-up menu, click the Modem tab, and choose “Apple Internal
56K Modem (V.34)” from the pop-up menu. (You don’t have to
restart your computer.)

Computer Sleep During Modem Transmission

IMPORTANT To avoid losing a modem connection, do not put the

computer to sleep when the modem is sending or receiving data.
Doing so will break the modem’s connection and end the
transmission, and you will have to reconnect after you wake the
computer.

Computer Sleep When Using a Communications Program

If you set up your communications program to monitor the

modem port to check for incoming calls (for example, to answer
after a specified number of rings), your Macintosh will not
automatically go to sleep as specified in Energy Saver
preferences. When your computer is using the battery, you may
want to quit your communications program and turn off auto-
answer whenever possible to conserve the battery. For more
information, see the manual that came with your communications
application.

AT Commands

You can send commands to the Apple internal modem using a

standard set of codes known as the AT Command Set. Apple
computers use two types of 56K modems. These modems are
similar in functionality but they use different AT Commands. You
can download these commands (English only) at
http://docs.info.apple.com/article.html?artnum=75407

Country-Specific Information

The Apple Internal 56K Modem does not support pulse dialing in
the following countries: Spain, Portugal, and Switzerland.

Using FAXstf with Your Modem

FAXstf software (for sending and receiving faxes) is included with

your Macintosh computer. For information on using this software,
see the FAXstf User’s Manual in the FAXstf folder.

For the latest FAXstf software support information, see the Smith
Micro Software Mac Division website: www.smithmicro.com/mac

Additional Tips About the Modem

• Opening multiple communications programs simultaneously (for

example, trying to log in to an ISP while receiving a fax) is not
recommended. Doing so may result in an error message that the
modem or serial port is already in use. In some cases, the
application may appear to freeze. If you experience such
problems when using a communications program, make sure that
other communications programs, such as a fax application, are
not set to automatically answer incoming calls.

• For ongoing modem upgrade information, see the Apple

website: http://www.apple.com/support

©2002 Apple Computer. Inc. All rights reserved.

Apple, the Apple logo, Mac, and Macintosh are trademarks of Apple Computer, Inc.,
registered in the U.S. and other countries. All other product names are trademarks or
registered trademarks of their respective holders. Mention of non-Apple products is
for informational purposes and constitutes neither an endorsement nor a
recommendation. Apple assumes no responsibility with regard to the selection,
performance, or use of these products.
September 30, 2002