WFTS Release Notes v7.

Introduction
This document provides information about Workforce TeleStaff (WFTS) version 7.1. Kronos recommends that
you read this document before you install version 7.1, and that you keep a printed copy with the product
documentation.

Important: Kronos strongly recommends that customers implement the latest software updates and
application features in order to ensure they are up to date on the most current security improvements offered
by Kronos. Additionally, see the README file in the installation files before upgrading to this version. For
general installation notes please review the General Knowledge section located at the end of this document.

This document provides the following information about Workforce TeleStaff version 7.1:

 New Features
 Resolved Issues
 Known Issues
 Installation Best Practices
 General Knowledge

What’s New?
This section presents brief descriptions of the features. For detailed information about any feature, refer to
the feature guide PDF file or other documentation listed with the feature. Feature guides are available at the
site that contains these Release Notes. All feature guides and other documents referenced in the following
table are also posted on the customer portal.

NEW FEATURES IN 7.1

Feature Brief Description Documentation

Dimensions
Job name increased from 40 to 50 characters.
Job Name Applicable in Setup > General > Rank Setup Guide v7.1

SMS
SMS is now available for job offers, notifications,
and general messages. SMS is an add-on licensed
feature. Employees can now respond to job offers Employee Guide v7.1,
SMS
via a text message with an Accept link to fill the Setup Guide v7.1
job offer, or Reject link to decline the job offer.

The SMS Manager component was added to setup

SMS Manager SMS communications, and requires third party System Guide v7.1
setup with Twilio.
 Feature Brief Description Documentation
The SMS authority level in System displays when
SMS Authority the product is licensed. The user must have SMS
setup authority to view the SMS Manager System Guide v7.1
Level
component.

SMS is now a Contact Type for employees to set

SMS Contact should they choose to opt into receiving job offers Employee Guide v7.1
Type via text message.

Request Status

Account, and Added Detail Code and Account columns to the

Request Status screen. Staffing Guide, v7.1
Detail Code

Assignment Templates
Assignment Template warning and disabled dates
now display in person Assignment tab to visually
Assignment indicate when an assignment derives from an
Assignment Template. Assignment templates must Staffing Guide v7.1
Template Dates
be modified using the Assignment Template
component in People.

Clone Assignment Templates can now be cloned to

Assignment facilitate implementation of duplicate or similar Staffing Guide v7.1
Templates Assignment Template definitions.

Assignments can now be converted to an Assignment

Convert Template. The Convert Assignments to Templates feature
Assignment to automatically turns a person’s assignments into a template Staffing Guide v7.1
Template
and assigns that template to that person in a single
conversion run for multiple people.
A new formula ID of type Assignment was added
Assignment to batch label assignment templates in the Staffing Guide v7.1
Formula ID conversion process.

Import Manager

Skills and Certs Skills and certifications can now be imported via the
System Guide v7.1
Import Import Manager.

Preferences

Employee preferences now have lock controls.

Preferences can now be locked during job allocation runs,
Preference Locks Setup Guide v7.1
or locked for a specific shift, organizational area, rank and
so on.

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 Feature Brief Description Documentation

Workforce Ready

Workforce Ready InTouch Timeclock integration is an

add-on licensed component that allows employees to use
Intouch Clock
InTouch Timeclock Smart Views to submit time-off Employee Guide v7.1
Integration
requests, sign up for extra work, and view requested
items.

Intouch Clock New field added to person General tab for Intouch Clock
Staffing Guide v7.1
Badge ID Badge ID integration.

Resolved Issues

Workforce TeleStaff 7.1 resolves the following reported defects:

DTN Description

01100447
Fixed an issue with Assignment dates in person assignment tab when date derives from
01106973
an Assignment Template. New functionality added, see Assignment Template Dates in
01135515
New Features table above for details.
01645212

Fixed an issue with natural ordering of names from case sensitive to case insensitive in
01387336
Accrual Report.

Fixed an issue with enabling the Find Jobs function when unallocated jobs are selected
01651714
on the Multi-Day Schedule.

Fixed an issue in Fill By Rules caused by a People Filter rule that returns zero
01658996
candidates.

Fixed an issue with person cloning when wage for that person is imported via
01686526
Dimensions.

Fixed an issue where people with Suppress Assignment were excluded from appearing
01703017
on the Roster.

Known Issues
IE11 exhibits notable lags when using the Multi-Day Schedule. To minimize performance lags we recommend
using display filters to limit the number of people returned.

The Online Help UI requires the use of the Search box to return topics. Contextual help is unavailable, please
see READ ME file in the Help for more information.

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Additionally, while there are no issues with recording items in Setup across the supported browsers, we have
found an issue playing back the audio in IE11 that results from PCM encoded audio. Both the recording and
playback feature work correctly in all other supported browsers except IE9 and IE 10 which are not supported.

Installation Best Practices

The system installation and upgrade process is extensive and may take several minutes to complete.

Installation Best Practices

 Before installing or upgrading to v6 review the Installation Guide and the Service Pack Installation
Guide available on the Customer Portal.
 Plan the installation or upgrade during regular system maintenance hours.
 Notify Workforce TeleStaff users of regular system maintenance hours to prevent or minimize users
accessing the system during this time-period.
 Back up the database.
 Install or upgrade in a test or development environment prior to installing in a production environment.

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General Knowledge
General Knowledge
 Workforce Ready TLM integration limits two schedules per person per day.
 The time it takes to perform the upgrade can be significant and ranges from a few minutes to a few
hours and dependent on the amount of data being transferred. The space required to migrate is
substantial. The amount of free space necessary will range greatly for the size of the database. This
means a customer who has accumulated several years of data needs a significant amount of space and
should take longer to complete the upgrade. On the Simple recovery model we estimate 1:1 between
size and data; for Full recovery model it depends on the total size and could hit 3x-4x depending on
the amount of data.
 As of version 6.4.2, the System Validation page now captures invalid parameter formatting inside a
List Plan. The List Plan area now shows a malformed error alert.
 Analytics are available via the Bulk Data Extract task types. The bulk data extract process is CPU
intensive. As such, we recommend 2GB of RAM + 1 CORE for any server that has the Task Manager
enabled. Additional disk space may be required for output files depending on the number of users,
number of positions, and specialty/group matrix, as well as schedule edits. Disk sizes have been
observed in the range from 100M to over 3G.
 Versions 5.4.5.9+, 6.2.2+, 6.3.1+ have multithreading code which could use many database
connections. The recommended maximum pool size in the jdbc.properties file must be increased from
45 to a minimum of 90. For example:
jdbc.maximumPoolSize=45 should be changed to jdbc.maximumPoolSize=90
Note: Multithreading enhances performance and allows the server to split a long job into several small
jobs that run simultaneously to complete the overall job faster.
 The web.xml file is an application maintained file that contains security and functional configuration
elements. Please be aware that it is often replaced during the application update process. If any
customer specific changes have been made to that file, those changes may need to be reapplied once the
application update has been completed on all updated application servers.
 For customers using LDAP user authentication there are changes to properties in this release that will
require users to update the configuration of the security.properties file. The property
security.ldap.domain should no longer have search DN in it, only the url is needed; for
example: ldaps://domain.name.com:portnumber
 The DN portion that was at the end should be set as the value for
security.ldap.search.searchBase
This means, if the security.ldap.domain setting was:
security.ldap.domain=ldaps://ldap.yourCompany.com:636/dc=yo
urCompany,dc=com
It should now be:
security.ldap.domain=ldaps://ldap.yourCompany.com:636
security.ldap.search.searchBase=dc=yourCompany,dc=com
 If your certificate is self-signed and you have the Bidding module you must change the default property
setting internal.ssl.strict=true to a false value; for example
internal.ssl.strict=false
The default location for both files is: C:\Program Files\Workforce TeleStaff\configuration
The change affects the following files which must be modified as well: security.properties,
bidding.properties, engine.properties, and workflow.properties. This
change allows internal components such as the Bidding module and workflow module to properly
communicate and start upon system log in. Because of this you must change the setting soon after the

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 General Knowledge
installation and before system log in. This setting is only for internal requests between modules; it does
not impact web or IVR traffic.
 In a multi-node cluster environment, the TeleStaff.jks keystore file must be the same file in all of
the nodes. The TeleStaff.jks keystore file generates upon installation and is located in the
Workforce TeleStaff configuration folder. If you are running a cluster, copy the TeleStaff.jks
file from the configuration folder of one of the nodes and paste that file to all of the other nodes so that
all nodes have the same file.
 Workforce TeleStaff version 6 is no longer backward compatible with the Sybase database engine.
Customers using any version of Sybase will need to migrate to MSSQL server before upgrading to
v6. For additional information refer to the Workforce TeleStaff Database Migration Tool Guide
available in the Customer Portal under Workforce Central Suite > TeleStaff > Service Packs/Release
& Release Notes

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