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DEALER EDITION
FEBRUARY 2017
W E L C O M E T O
CLASS IS IN SESSION
Welcome to AMSOIL University Online
DEALER EDITION
FEBRUARY 2017
M A G A Z I N E
STAFF
The Wait is Over: Next-Generation Diesel Editor
Protection is Here | PAGE 8 Terry Johnsen
Associate Editor
Joel Youngman
Staff Writers
Kathy Anderson
John Baker
Dan McClelland
Melissa Sander
Joel Youngman
Graphic Design Manager
Jeff Spry
Senior Graphic Designer
Luke Boynton
Content Contribution
Matt Erickson
Brett Granmo
Jeremy Meyer
Mark Nyholm
Editorial Contribution
Bryce Malone
Dan Peterson
FEATURES DEPARTMENTS
Advertising
Ed Newman
8 The Wait is Over: 4 From the Presidents
Back Issues
Next-Generation Diesel Back issues of AMSOIL Magazine are
Protection is Here 6 Letters to the Editor available for $1 each. Order G17D and
specify the month and year.
12 Perfect Pairing: Signature Series 7 Tech Talk On the Web
Motor Oil and Ea Oil Filters
® www.amsoil.com
14 Racing & Promotional News Co-President & COO
13 AMSOIL Business is ‘Perfect’ Fit Alan Amatuzio
16 Monthly Leaders
Co-President
Dean Alexander
20 Centerlines and Updates
Chairman of the Board
A.J. Amatuzio
22 Insight on Sales
© 2017, AMSOIL INC.
All rights reserved.
ADVERTISEMENTS Printed by Service Printers
Duluth, MN USA.
2 Class is in Session Letters to the Editor
AMSOIL INC.
THE COVER
Lavon Miller of Firepunk 5 Every AMSOIL Dealer Communications Department
The AMSOIL Building
Diesel specializes in diesel Needs One 925 Tower Ave.
performance, covering Superior, WI 54880
everything from basic 19 No More Confusion
MODIlCATIONSTOCOMPLETE letters@amsoil.com
builds. Winning the Diesel
Power Challenge two years
23 Discovering Needs
in a row before winning the
Ultimate Callout Challenge 24 AMSOIL V-Twin Oil Change Kit
in 2016, Miller relies on Offers Maximum Convenience
AMSOIL synthetic diesel oil
to protect engines operating
in extreme conditions.
Visit www.amsoil.com/
lavonmiller to learn more.
*All trademarked names and images are the property of their respective owners and may be registered marks
INSOMECOUNTRIES.OAFlLIATIONORENDORSEMENTCLAIMEXPRESSORIMPLIEDISMADEBYTHEIRUSE!LLPRODUCTS FEBRUARY 2017 | 3
advertised here are developed by AMSOIL for use in theBuyapplications
AMSOIL shown.
Online M A G A Z I N E
AMSOIL ONLINE STORE
BYTHE$ETROIT$IESEL$$SCUFlNGTESTFORSPECIlCATION$&3+
4 | FEBRUARY 2017
M A G A Z I N E
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AMSOIL ONLINE STORE
Every AMSOIL
Dealer Needs One
Approximately 82 percent of
American drivers are DIFM (Do-
It-For-Me) customers. Having an
excellent independent repair shop
on your list of accounts can greatly
BENElTYOURBUSINESS!SOLID
relationship with at least one installer
helps you meet the needs of DIFM
customers. It also creates more
COMMISSIONSANDPROlTPOTENTIAL
If you don’t have an installer
account, where will you send new
customers who don’t change
their own oil?
For more information and
training on how to secure
accounts in this market,
visit the T4 Training in
AU Online.
*All trademarked names and images are the property of their respective owners and may be registered marks
6 | FEBRUARY 2017 INSOMECOUNTRIES.OAFlLIATIONORENDORSEMENTCLAIMEXPRESSORIMPLIEDISMADEBYTHEIRUSE!LLPRODUCTS
M A G A Z I N E advertised here
Buy AMSOIL are developed by AMSOIL for use in the applications shown.
Online
AMSOIL ONLINE STORE
T E C H TA L K
Years ago, after dirtying your hands prevent the oil from warming enough to First, ensure there’s really a problem.
working on the car or painting, it was evaporate any accumulated fuel. Although it’s sometimes possible to
common to clean-up using gasoline. smell fuel in a motor oil sample, oil
Its excellent solvency properties make Gasoline direct injection (GDI) can
analysis is the most accurate method of
gasoline great for removing gunk some be another cause of fuel dilution. GDI
determining the severity of fuel dilution.
soaps can’t handle. technology locates the fuel injectors
Visit www.oaitesting.com to see the
directly in the cylinder as opposed to
options available through Oil Analyzers
Today, most people frown upon the manifold. This arrangement allows
Inc. If the oil analysis report reveals
dumping gasoline all over one’s bare for greater control over the injection
abnormal fuel dilution, the next step is to
skin and onto the ground behind the EVENTALLOWINGENGINEERSTOlNE
TUNE
determine the cause.
garage. However, it doesn’t change the ENGINESFORGREATEREFlCIENCYAND
fact that gasoline – and diesel fuel – are POWER4HEADDEDEFlCIENCYISTHE There’s an old adage when trouble-
great solvents. reason GDI is expected to be a staple of shooting: start with the easiest and least
most new vehicles built by 2020. EXPENSIVElX)NTHISCASERECOMMEND
Their solvency isn’t so great when gas
a fuel-system cleaner, such as P.i.®
ORDIESELFUELINlLTRATESYOURENGINES One side-effect, however, is fuel dilution. Performance Improver (API) or Diesel
crankcase and contaminates the motor As fuel is sprayed into the combustion Injector Clean (ADF). Sometimes a piece
oil, a phenomenon known as fuel dilution. chamber, it can wash past the rings and of debris can lodge in an injector tip and
In a perfect world, we prefer no fuel mixes down the cylinder walls, into the oil sump. prevent it from closing, allowing fuel to
with the motor oil. But life has a way of in- trickle into the cylinder and wash into the
terfering with perfection. With that in mind, However it occurs, fuel dilution can
cause a number of problems. crankcase. A treatment of fuel-system
a cautionary limit of up to 2.4 percent fuel cleaner may be all that’s required to
dilution in gas engines and 3.4 percent • Reduced oil viscosity interferes with solve the problem. If that doesn’t work,
in diesel engines may be acceptable, formation of a durable lubricating it’s likely time to visit a mechanic.
PROVIDEDVISCOSITYHASNOTSIGNIlCANTLY lLMINVITINGWEAR#OMBUSTION
ZONE
changed. Fuel dilution that surpasses parts are especially prone to wear, Sometimes, driving conditions are to blame
these guidelines requires attention. including the piston, rings and liner. for fuel dilution, and there isn’t much your
Reduced viscosity also negatively customers can do except change how
A number of factors can cause fuel they drive, including reducing their idling.
dilution, including the following: affects the oil’s ability to function as
AHYDRAULICmUIDWHICHISCRITICALIN They can, however, use a high-quality
• Leaking fuel injectors engines with variable valve timing. synthetic motor oil to guard against
• Excessive idle time • Fuel can wash oil from the ACCELERATEDWEAR!LTHOUGHOILlLM
cylinder wall, causing higher rates THICKNESS is related to viscosity – and
• Incomplete combustion
of ring, piston and cylinder wear. excessive fuel dilution reduces viscosity
• Low engine temperatures REGARDLESSOFOILQUALITYnlLMSTRENGTH
• Reduced effectiveness of
• Frequent short-trip driving is a function of base oil and additive
detergency additives limits the oil’s
quality. AMSOIL synthetic motor oils use
• Worn piston rings/excessive blow-by ability to guard against deposits.
top-grade base oils and additives to
Some applications are especially prone • Increased oil volatility results in help protect components from wear.
to fuel dilution given their operating higher oil consumption, requiring
more frequent top-offs. Finally, make sure your customers
CONDITIONS0OLICEmEETSlRETRUCKSAND change oil according to the proper
other emergency vehicles are great • Accelerated oxidation reduces the recommendations. Vehicles prone to fuel
examples. Common conditions include oil’s service life and requires more dilution typically operate under severe
periods of idling punctuated by short frequent oil changes. service. For maximum protection, they
bursts of driving. Delivery trucks, too, should use AMSOIL Signature Series
can suffer from fuel dilution given the How can you best serve your customers
dealing with fuel-dilution issues? Synthetic Motor Oil, which features extra
constant stop-and-go conditions that protection for added peace of mind.
FEBRUARY 2017 | 7
Buy AMSOIL Online M A G A Z I N E
AMSOIL ONLINE STORE
New Signature Series Max-Duty Synthetic Diesel Oil and Heavy-Duty Synthetic
Launching Feb. 6, new Signature AMSOIL Signature Series New Viscosity Options
Series Max-Duty Synthetic Diesel Max-Duty
y Synthetic
y Diesel Oil In addition to 5W-40 and 15W-40
viscosities, the Signature Series line
Oil (DHD, DZF, DEO, DME)
features two new viscosities. Signature
replaces Premium Synthetic Series 5W-30 provides outstanding fuel
Diesel Oil (DEO, DME). Also
PROTECTION
EFlCIENCYANDPRESENTSANIDEALALL
mEET
launching Feb. 6, new Heavy-
MAX-DUTY option, while Signature Series 0W-40 is
FORMULATEDSPECIlCALLYTOPROVIDEEASY
Duty Synthetic Diesel Oil We invested considerable time and starts and premium engine protection in
(ADN, ADO, ADP) replaces OE effort developing diesel oil technology cold climates.
Synthetic Diesel Oil (OED, OEC). worthy of the Signature Series name.
New Signature Series Max-Duty Synthetic Extended-Drain
Diesel Oil meets the challenge on all Recommendations Are Back
counts. It represents the top tier of Our new Signature Series technology
AMSOIL protection and performance for carries even more wear protection and
diesel engines, providing 6X more engine viscosity retention than ever, providing
6X More than What? protection than required by the stringent turbodiesel pickups exposed to fuel
4HE$ETROIT$IESEL$$3CUFlNG4EST $ETROIT$IESELENGINESPECIlCATION dilution the extra protection needed for
6X
evaluates a lubricant’s ability to protect extended drain intervals.
against wear between an uncoated
piston ring and cylinder liner. What does
that mean for diesel customers? Better
PROTECTIONAGAINSTSCUFlNGMEANSBETTER
protection against wear, oil consumption
and horsepower loss.
8 | FEBRUARY 2017
M A G A Z I N E
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AMSOIL ONLINE STORE
• 6X more engine protection* AMSOIL Heavy-Duty Synthetic Turbo Truck Diesel Oil
• Highly optimized detergent package Diesel Oil In addition to 10W-30 and 15W-40
provides the ultimate engine viscosities, a new 5W-40 viscosity
cleanliness and EFÚCIENCY provides excellent, cost-competitive
• 3IGNIÚCANTLYEXCEEDS industry protection for turbodiesel pickups.
requirements
• Full OEMSPECIlCATIONCOVERAGE HEAVY-DUTY PROTECTION • 4X more engine protection*
• Highly optimized detergent package
• High TBN provides outstanding acid provides outstanding engine
neutralization for long-term engine Heavy-Duty Synthetic Diesel Oil delivers
cleanliness and EFÚCIENCY
protection outstanding protection and performance
for customers seeking an upgrade over • High TBN provides outstanding acid
• Reduces oil consumption neutralization for long-term engine
conventional and other synthetic diesel
• Exceptional cold-temperature protection
oils, providing 4X more engine protection
performance • Excellent opportunity for price-
than required by the stringent Detroit
• Top-grade protection for extended $IESELENGINESPECIlCATION conscious customers to move up to
drain intervals
4X
AMSOIL quality
• Available in 5W-30, 0W-40, 5W-40 • Reduces oil consumption
and 15W-40 viscosities • Outstanding protection for OEM-
recommended drain intervals
• Available in 10W-30, 5W-40 and
15W-40 viscosities
• Increased commissions for Dealers
Want More?
Get complete market details in the
Diesel Oil Dealer Sales Brief in the
Training menu of the Dealer Zone at
https://myaccount.amsoil.com.
THANREQUIREDBYTHE$ETROIT$IESEL$$3CUFlNG4ESTFOR3PECIlCATION$&3+
AMSOIL
Signature Series
Diesel Oil
Max-Duty
DEO 5W-40 DEO 5W-40
Protection
Data Bulletin
6X
More Wear
Stock # Protection*
G3467 CK-4,
DME 15W-40 DME 15W-40
Qty. CJ-4,
25 CI-4+…
U.S.
4.10
N/A Can.
5.60
DHD 5W-30
D ATA B U L L E T I N
4X
extend drain intervals with our top-grade synthetic diesel
oil. AMSOIL Signature Series Max-Duty Synthetic Diesel
Oil delivers 6X better wear protection than required by the
$ETROIT $IESEL $$ 3CUFlNG 4EST FOR 3PECIlCATION $&3
93K222. Advanced synthetic technology provides excellent
viscosity control and outstanding extreme-temperature
PERFORMANCEWHILEMINIMIZINGOILCONSUMPTION4HERESULT
protection that’s boosted to the max.
Viscosity Control
Using top-tier synthetic base oils, AMSOIL Signature Series Max-
Duty is naturally resistant to oxidation and the thickening effects of
SOOTCONTAMINATION4HATALONGWITHBOOSTEDDETERGENTDISPERSANT
additives, keeps soot particles suspended independently, helping
prevent the formation of larger, wear-causing particles. Viscosity
Severely Scuffed Liner Non-Scuffed Liner
increase is minimized and soot-related wear is controlled. Lower
volatility also helps Signature Series Max-Duty retain its viscosity $ETROIT$IESEL$$3CUFlNG4ESTFOR
after high-temperature service for maximum engine protection and 3PECIlCATION$&3+
EFlCIENCY
Oil Consumption
Excels in Extreme Temperatures
0.6
AMSOIL Signature Series Max-Duty Synthetic Diesel Oil resists thermal
(heat) breakdown better than conventional and competing synthetic 0.5
N/A
0.5
diesel oils. Unlike conventional oils, Signature Series contains no wax,
STAYINGmUIDINSUB
ZEROTEMPERATURESFOREASIERSTARTINGIMPROVEDOIL 0.4
mOWANDREDUCEDWEAR3IGNATURE3ERIES7
$:& HASABROAD
g/kwh
Bett
Be tter
er
weather starting extremes. 0.2 0.12
Minimizes Oil Consumption 0.1
AMSOIL Signature Series Max-Duty has a low rate of volatility (burn-
off), reducing oil consumption during operation and passing less 0
CK -4 Limit AMSOIL
oil vapor into the combustion chamber. It provides up to 76 percent
LESSOILCONSUMPTIONTHANREQUIREDBYTHE!0)#+
STANDARDINTHE AMSOIL Signature Series provides up to 76 percent less oil consumption than
required by the API CK-4 standard in the Caterpillar-1N oil consumption test.
Caterpillar-1N oil consumption test.
!LLTRADEMARKEDNAMESANDIMAGESARETHEPROPERTYOFTHEIRRESPECTIVEOWNERSANDMAYBEREGISTEREDMARKSINSOMECOUNTRIES.OAFlLIATIONORENDORSEMENTCLAIMEXPRESSORIMPLIEDIS
made by their use. All products advertised here are developed by AMSOIL for use in the applications shown.
C ld-Temp
Co
Perf
Pe rfo
ormance**
DZF 0W-
DZF
DZ W 40
0
A SOIL
AM L
Diesel
Dies el Oil
Heavy-Duty
Hea y
Protec
cti
tioon
D 15W
OED W-4
40 ADP 15W
ADP 5W-4
-4
40 Data Bulletin
Stock #
G3468
Qty.
U.S.
25
4X
M rre
Mo e Wear
eaar
CK-4
CK
CJ-4
CJ
C -4
CI
-4,
-4
4,
-4+…
+…
4.10
Prottec
P ecti
t on
ti on**
Can.
OEC
OE C 10W
0W-3
-30
0 ADN 10W
0W-3
-3
30 5.60
D ATA B U L L E T I N
N/A
N/ A
Independent testing shows AMSOIL Heavy-Duty Synthetic Diesel Oil
delivers 4X more wear protection than required by the Detroit Diesel
$$3CUFlNG4ESTFOR3PECIlCATION$&3+TOHELPMAXIMIZE
equipment life and reduce maintenance costs and downtime.
Viscosity Control
&ORMULATEDWITHADVANCEDSYNTHETICBASEOILSANDDETERGENTDISPERSANT
ADDITIVES!-3/),(EAVY
$UTY3YNTHETIC$IESEL/ILMINIMIZESVISCOSITY
CHANGEWHILEKEEPINGSOOTPARTICLESSUSPENDEDINDEPENDENTLYHELPING
PREVENTTHEFORMATIONOFLARGERWEAR
CAUSINGPARTICLES,OWERVOLATILITY
also helps Heavy-Duty Synthetic Diesel Oil retain its viscosity after high-
temperature service for added engine protection and increased fuel Severely Scuffed Liner Non-Scuffed Liner
economy.
$ETROIT$IESEL$$3CUFlNG4ESTFOR
3PECIlCATION$&3+
Excels in Extreme Temperatures
AMSOIL Heavy-Duty Synthetic Diesel Oil is formulated to deliver
improved heat and oxidation resistance compared to conventional diesel Oil Consumption
oils. It provides clean engine operation and helps maintain power and 0.6
FUELEFlCIENCYFORSUPERIORENGINEPERFORMANCE!-3/),(EAVY
$UTY
3YNTHETIC$IESEL/ILALSOmOWSDEPENDABLYINCOLDTEMPERATURESFOR 0.5
0.5
easier startup and improved engine protection.
0.4
Minimizes Oil Consumption
g/kwh
AMSOIL Heavy-Duty Synthetic Diesel Oil has a low rate of volatility (burn- 0.3
OFF REDUCINGOILCONSUMPTIONDURINGOPERATIONANDPASSINGLESSOIL
vapor into the combustion chamber. It provides up to 66 percent less oil
CONSUMPTIONTHANREQUIREDBYTHE!0)#+
STANDARDINTHE#ATERPILLAR
0.2 0.17
1N oil consumption test.
0.1
0
CK -4 Limit AMSOIL
*All trademarked names and images are the property of their respective owners and may be AMSOIL Heavy-Duty Synthetic Diesel Oil provides up to 66 percent less oil consumption
REGISTEREDMARKSINSOMECOUNTRIES.OAFlLIATIONORENDORSEMENTCLAIMEXPRESSORIMPLIED than required by the API CK-4 standard in the Caterpillar-1N oil consumption test.
is made by their use. All products advertised here are developed by AMSOIL for use in the
applications shown.
ADO 5W-40
THANREQUIREDBYTHE$ETROIT$IESEL$$3CUFlNG4ESTFOR3PECIlCATION$&3+
10 | FEBRUARY 2017
!LLTRADEMARKEDNAMESANDIMAGESARETHEPROPERTYOFTHEIRRESPECTIVEOWNERSANDMAYBEREGISTEREDMARKS
INSOMECOUNTRIES.OAFlLIATIONORENDORSEMENTCLAIMEXPRESSORIMPLIEDISMADEBYTHEIRUSE!LLPRODUCTS FEBRUARY 2017 | 11
Buy AMSOIL Online
ADVERTISEDHEREAREDEVELOPEDBY!-3/),FORUSEINTHEAPPLICATIONSSHOWN M A G A Z I N E
AMSOIL ONLINE STORE
PERFECT PAIRING:
SIGNATURE SERIES MOTOR OIL AND EA® OIL FILTERS
#OMBININGPREMIUMMOTOROILWITHAPREMIUMOILlLTERISNECESSARYFORTOTALENGINEPROTECTION
*Based on independent, third-party testing of AMSOIL® Signature Series 5W-30, Mobil1® Extended Performance 5W-30 and Royal Purple ® API 5W-30 in the ASTM D6335
BENCHTESTREQUIREDBYTHE!0)3.2ESOURCE#ONSERVINGSPECIlCATION
"ASEDONINDEPENDENTTESTINGOF!-3/),3IGNATURE3ERIES7 IN!34-$ASREQUIREDBY!0)3.SPECIlCATION
*All trademarked names and images are the property of their respective owners and may be registered marks
12 | FEBRUARY 2017 INSOMECOUNTRIES.OAFlLIATIONORENDORSEMENTCLAIMEXPRESSORIMPLIEDISMADEBYTHEIRUSE!LLPRODUCTS
M A G A Z I N E
Buyadvertised
AMSOIL here Online
are developed by AMSOIL for use in the applications shown.
AMSOIL ONLINE STORE
“In 1998 I was a pilot for American the convenience of smart phones and the Build Customer Relationships
Airlines and was near 49 years old,” Sorlie Internet I can service my customers and Sorlie takes his time getting to know
said. “At that time mandatory retirement prospects wherever I am.” his customers, and their needs, and
for pilots was age 60. I felt the need to presenting them with solutions.
start looking to start preparing for life after Find a Niche
mYINGANDMADEALISTOFTHEFEATURES)WAS Sorlie started his business while he “People want to have a relationship,”
looking for in a prospective business.” WASSTILLmYINGBECOMINGFAMILIARWITH he said. “They don’t want a hard
AMSOIL products and their quality. No sell.” Based on the philosophy that he
His list included low start-up costs, a other products beat AMSOIL quality, he provides solutions to his customers’
top-quality product or service that he said. “I use all of the AMSOIL automotive problems or needs, Sorlie has developed
had an interest in, minimum purchase lubricants,” he said. a system that works for him. People
requirements, no assigned territory and BUYBENElTSNOTFEATURESh9EARSAGOA
no sales quota. “I wanted to write my own !RMEDWITHHISOWNEXPERIENCEANDAlRM top Dealer gave me this sound advice:
mIGHTPLANANDmYITv3ORLIESAID belief in the products, Sorlie has built a ‘Concentrate on what AMSOIL does, not
growing Dealership. what AMSOIL is,’” Sorlie said.
He knew what he was looking for,
but not what that business would be. “I deliver a lot of product to my accounts,
“I basically wanted a self-directed so I see them frequently,” Sorlie said. “I
business opportunity that I could mold try to keep them advised of new market
to my work schedule and build for the h)DONTSELLSYNTHETICOIL trends and products, such as the new
future,” Sorlie said. DIESELOILSPECIlCATIONSJUSTRELEASEDNEW
One day he tried synthetic oil in his car
)SELLPERFORMANCE AMSOIL website features, products, etc.
I also send out a lot of thank-you notes at
and saw an immediate difference in PROTECTIONANDVALUEv the end of each quarter and also when I
performance. Shortly after that, he saw
an ad in a car magazine for the “AMSOIL get a new customer.”
Direct Jobber Vic Sorlie
Dealership Opportunity,” called the Customer service for Sorlie sometimes
number listed and was contacted by a includes delivering drums of oil and
Dealer who became his sponsor. pumping the oil into tanks.
“It just came together,” Sorlie said. “I “Over the years I’ve gravitated toward “AMSOIL is a great business, but it takes
tell people I stumbled into AMSOIL. retail installers, as we live in the Dallas/ time to build and you must believe in it and
My wife, Linda, and I have found the Fort Worth metroplex and the large, yourself to stay with it,” Sorlie said. “The
AMSOIL business perfect for us for many growing population means there’s plenty market is ever-changing, so you must learn
reasons. For me, the main one is the of businesses that need our products,” to adapt and change with it. My sales went
superior quality of the products. There Sorlie said. “I’m also near the Dallas up when I learned to ask questions and
are none better. If I can get someone to Distribution Center, so I have great listen, rather than try to tell the other person
try AMSOIL he or she will experience access to the products. This is also a big all I could about AMSOIL.
THEDIFFERENCElRSTHAND7EALSOLIKE selling point when prospecting Preferred
THEmEXIBILITYOFBEINGABLETOWORKTHE Customers. I prefer to register P.C.s, then “I don’t sell synthetic oil; I sell
business when and how we want. With LETTHEMDECIDEIFA$EALERSHIPlTSv performance, protection and value.”
*All trademarked names and images are the property of their respective owners and may be registered marks
INSOMECOUNTRIES.OAFlLIATIONORENDORSEMENTCLAIMEXPRESSORIMPLIEDISMADEBYTHEIRUSE!LLPRODUCTS FEBRUARY 2017 | 13
advertised here are developed by AMSOIL for use in theBuyapplications
AMSOIL shown.
Online M A G A Z I N E
AMSOIL ONLINE STORE
R A C I N G A N D P R O M O T I O N A L N E W S
N THE
O
B X
WITH JEREMY MEYER
Diesel Events to
a great road to success for
AMSOIL and its Dealers over the
years. We are currently involved
with numerous events across the
*All trademarked names and images are the property of their respective owners and may be registered marks
14 | FEBRUARY 2017 INSOMECOUNTRIES.OAFlLIATIONORENDORSEMENTCLAIMEXPRESSORIMPLIEDISMADEBYTHEIRUSE!LLPRODUCTS
M A G A Z I N E advertised here
Buy AMSOIL are developed by AMSOIL for use in the applications shown.
Online
AMSOIL ONLINE STORE
Winning creates legends. As multi- Winning more than once is an important knew he was close and that warm
time champions, stars like Michael part of becoming a legend, and Van temperatures would bring a fast sheet
Jordan, Tom Brady and Richard Petty Strydonk cemented his legendary of ice on Sunday. He also knew that
are perfect examples. But legends status at the 2017 AMSOIL World experience was on his side in his quest
can also be created beyond the win Championship Snowmobile Derby. for a second championship.
column. Individual greatness in the face
of exceptional odds can vault an athlete On Sunday, Van Strydonk put that
or racer into the ethos of an event or experience to the test. He has raced at
competition. Team AMSOIL ice-oval racer Eagle River since he was four years old,
h4OHAVETHEDREAMCOME and he knew his best bet was to hug the
Nick Van Strydonk has accomplished
both at the AMSOIL World Championship TRUEAGAINTHISYEARITS lower part of the track because the high
line would disappear late in the race. He
Snowmobile Derby in Eagle River, Wis. SOMETHINGTHATWASONLYA battled back and forth with fellow Team
6AN3TRYDONKCAPTUREDHISlRST!-3/), DREAM-YGUYSWORKED AMSOIL driver Cardell Potter for the
World Championship in 2012, making REALLYHARDAND)MGLAD) majority of the race, including a close
ANINSIDEPASSONTHElNALTURNTOCROSS ONE
TWOlNISHATTHE
LAPPITSTOP!FTER
THElNISHLINEAHEADOF-ATT3CHULZBYA CANGIVETHISTOTHEMv the break, Van Strydonk out-drove the
margin of 0.025 seconds. That margin of lELDLEAVINGNODOUBTABOUTHISSECOND
victory remains the closest in the event’s Nick Van Strydonk AMSOIL World Championship, besting
54-year history, and the win began to tell a Potter and Gunnar Sterne by a full
larger story for the Tomahawk, Wis. native. straightaway.
Two years later, Van Strydonk Big Nick, as he was called during his “To have the dream come true again
established his legendary status with the junior days of racing, was quick all this year, it’s something that was only a
Eagle River faithful after blowing a belt weekend, showing up on everyone’s dream,” said Van Strydonk. “My guys
just one turn before the mid-race pit stop. radar after a strong qualifying race on worked really hard and I’m glad I can
Without assistance, the former champ Thursday. During the TLR Cup and give this to them.”
had to lift and push his 400-pound !-3/),7ORLD#HAMPIONSHIPQUALIlER
snowmobile down the front straightaway To watch the 54th Annual AMSOIL World
on Friday night, Van Strydonk had the Championship Snowmobile Derby, visit
TOTHElNISHLINEWHEREHISCREWWAS fastest sled on the track, grabbing the
WAITING(ElNISHEDTHTHATYEARBUT amsoilracing.com or the AMSOIL Racing
POLEINTHElNALANDLEADINGFORSEVERAL Facebook page.
had this to say afterwards: LAPS7HILEWAITINGFORTHEGREENmAG
“We may not have won today, but we put on a restart, however, Van Strydonk
on a show for the fans. Doing what we threw a drive belt, ending his night in
did today and how the crew responded disappointing fashion. But the driver
means a lot and proves we have the right
group to win again.”
MONTHLY LEADERS
The AMSOIL Dealer Hall of Fame, full AMSOIL business category descriptions and top 20 monthly
leaders can be found in the Dealer Recognition area under the Services menu in the Dealer Zone.
Thomas R. Weiss
James J. Allen .ORTH$AKOTA
REGENCY PLATINUM DIRECT
/HIO JOBBER Steven A. Bendror
REGENCY GOLD DIRECT .EW9ORK
JOBBER SECOND
Commercial Account Sales DIRECT DEALER
FIRST THIRD
Commercial Account Sales FIFTH
Retail Account Sales Commercial Account Sales
SECOND
New Customer Sales
16 | FEBRUARY 2017
M A G A Z I N E
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AMSOIL ONLINE STORE
NOVEMBER 2016
FEBRUARY 2017 | 17
Buy AMSOIL Online M A G A Z I N E
AMSOIL ONLINE STORE
MONTHLY LEADERS
The AMSOIL Dealer Hall of Fame, full AMSOIL business category descriptions and top 20 monthly
leaders can be found in the Dealer Recognition area under the Services menu in the Dealer Zone.
REGENCY
18 | FEBRUARY 2017
M A G A Z I N E
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AMSOIL ONLINE STORE
Landscape professionals
will soon begin preparing
for another season.
Now is the time to visit
prospects and your
existing accounts.
Canada is the close of business on Tuesday, Feb. 28. Oil in ECHO* String Trimmers (G3466)
Individual telephone and walk-in orders will be processed compares the performance of AMSOIL A Study of LUCAS* Semi-
if initiated by the close of business. Internet and fax orders SABER® Professional Synthetic 2-Stroke Synthetic 2-Cycle Oil in
ECHO* String Trimmers
will be accepted until 3 p.m. Central Time on that day. All Oil to Lucas Semi-Synthetic 2-Cycle Oil in
AMSOIL SABER® Professional Synthetic 2-Stroke Oil mixed at 50:1
provided improved resistance to performance-robbing deposits and
power loss compared to LUCAS Semi-Synthetic 2-Cycle Oil in
ECHO string trimmers.
orders received after these times will be processed for the ECHO-brand string trimmers, with both oils
Published January 2017
following month. Volume transfers for February business will mixed at the manufacturer’s recommended
be accepted until 3 p.m. Central Time on Monday, March 6. 50:1 mix ratio. It’s excellent for showing
All transfers received after this time will be returned. THEABILITYOF3!"%20ROFESSIONALTOlGHT
!LLTRADEMARKEDNAMESANDIMAGESARETHEPROPERTYOFTHEIRRESPECTIVEOWNERSANDMAYBEREGISTEREDMARKSINSOMECOUNTRIES.OAFlLIATIONORENDORSEMENT
claim, express or implied, is made by their use. All products advertised here are developed by AMSOIL for use in the applications shown.
*All trademarked names and images are the property of their respective owners and may be registered marks
20 | FEBRUARY 2017 INSOMECOUNTRIES.OAFlLIATIONORENDORSEMENTCLAIMEXPRESSORIMPLIEDISMADEBYTHEIRUSE!LLPRODUCTS
M A G A Z I N E advertised here
Buy AMSOIL are developed by AMSOIL for use in the applications shown.
Online
AMSOIL ONLINE STORE
Professionals Catalog
Available March 1
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ROADTRUCKERS
heavy-duty off-road equipment operators and farmers/ranchers. It effectively
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SAVINGBENElTSOFUSING!-3/),
PRODUCTSINCOMMERCIALAPPLICATIONSWHILEPROMOTINGTHEFURTHERBENElTSAND
savings of registering as an AMSOIL commercial account.
In the past, it would have cost you $7.80 (U.S.) to distribute the same material
covered in this new catalog for only $0.90 (U.S.).
WHOLESALE PRICING
/PENACOMMERCIALACCOUNTFORACCESSTO!-3/),PRODUCTSATTHELOWESTPOSSIBLE TO ORDER: 1-800-777-7094 MONDAY TO FRIDAY 7 A.M. – 7 P.M. | www.amsoil.com
PRICESFORUSEINYOURBUSINESSVEHICLESANDEQUIPMENT%STABLISHINGACOMMERCIAL
ACCOUNTISSIMPLEANDBESTOFALLFREE9OUWILLSAVEUPTOOFF-320AND
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Over-the-Road
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POWERANDEFlCIENCYOFYOUREQUIPMENTANDMAXIMIZEENGINEANDCOMPONENTLIFE
6ISITWWWAMSOILCOMWHYMYGARAGEASPXTOESTABLISHAFREEACCOUNT
Brochures
Farm Brochure (G118)
ASM
"ASEDONINDEPENDENTTESTINGOF!-3/),3IGNATURE3ERIES7 IN!34-$ASREQUIREDBY!0)3.SPECIlCATION
20 | TO ORDER: 1-800-777-7094 MONDAY TO FRIDAY 7 A.M. – 7 P.M. | www.amsoil.com TO ORDER: 1-800-777-7094 MONDAY TO FRIDAY 7 A.M. – 7 P.M. | www.amsoil.com | 21
Also Available:
FEBRUARY 2017 | 21
Buy AMSOIL Online M A G A Z I N E
AMSOIL ONLINE STORE
I N S I G H T O N S A L E S
Recently a friend shared an amazing referral program and had nothing to TV commercials, online ads, social
experience he had with a brand in offer then, but suggested referring media posts, radio ads, magazine
the highly competitive personal care friends to the link for the free trial kit. articles, forum posts, coupons in
industry. An ad caught his eye and My friend would receive nothing for the mail, billboards, ads attached to
prompted him to investigate online. his referrals, but he was happy to tell phone apps – it comes at us from
Once at the company’s site he others about this razor company. He every direction – it’s hard to stand
decided to purchase a shaving kit wrapped up his story to me about his out. Having a personal connection
for $15. Shortly after he placed the experience by saying he believes the with companies you choose to
order he saw that they offer a free razor will do what a razor is supposed support by buying their products is
trial and all he had to do was pay for to do, but his interaction with the something many of us want but few
shipping ($3). company really made his day. He was of us receive as more companies
simply wowed by the experience. simply do not have the infrastructure
That’s when his real experience with
to do it. But we do. And you are a
the brand began. Within minutes of Isn’t that something? He doesn’t even
huge part of that. Communicating
placing his order he sent an email have the product yet and he has no
with your customers on a personal
asking them to cancel it so he could idea how well or poorly it will perform,
level is so critical that conversely, not
take advantage of the free trial offer. but he can’t wait to tell other people
doing so is absolutely detrimental
Within 15 minutes he received an about this company. That is what it is
to building your business. Think of
email from an actual person advising all about. That is exactly the value our
it as building a wall around your
him that she was able to catch independent Dealer network has that
customers. The right communication
the order before it was sent to the our competitors do not – that personal
helps to make that wall impenetrable,
warehouse and advised that he will touch. Person-to-person interaction.
KEEPINGCOMPETITIVEINmUENCEATBAY
SEEAREFUNDINTHREETOlVEDAYS(E Not an automatically generated email
Prospective customers and accounts
responded simply to say “thank you.” or the automated phone system. We
receive a series of nurturing emails
He was again greeted by a personal do not emphasize this enough. It is
from AMSOIL, and once they register,
email in appreciation of his choosing a clear point of differentiation that
we send them a thank-you message.
their razors. sets AMSOIL apart. In the highly
A personal message from their
competitive lubricants market, similar
That night my friend received a Dealer can also go a long way toward
to that of the razor market, we need to
shipping notice by email. The email building customer loyalty. I hope this
take advantage of what sets us apart.
also told my friend to contact the story resonates with you as much as it
It is the simple things such as saying
company if he had any questions, or did with me and that you see the value
“thank you for the order. I appreciate
if he had a favorite Gordon Lightfoot that you can create and the difference
it and I appreciate you.” Responding
song and wanted to let them know you can make.
quickly. Treating our customers like
what it was. It just so happens that my
someone we truly value. WOWING
friend is a big fan, so he responded.
them. That is what it really takes to
A humorous and insightful exchange
be different and create a reason for
followed in which the company
the customer to choose you – not just
admired his song choice and even
choose you once, but choose you for
offered their favorite song in response.
the long run.
My friend enjoyed the exchange so
As competitive products and brands
much that he asked if they had a
enter this market, and customers and
referral program. The company was
prospects are saturated with emails,
in the process of introducing a new
22 | FEBRUARY 2017
M A G A Z I N E
Buy AMSOIL Online
AMSOIL ONLINE STORE
STEP
TWO
S T E P T W O I N T H E B U Y - S E L L P R O C E S S :
Discover Needs
FOCUS ON THE CUSTOMER’S NEEDS
• You have moved a potential customer from “not looking” to “looking” by creating interest and curiosity – now
focus on his or her needs.
• Discovering what the customer values most is your prime objective in this phase.
• Many businesses are concerned with maintaining high-quality service, attracting customers and improving their
margins. Determine what other compelling needs might exist.
Learn more about The Buy-Sell Process in the T3 and T4 level AU Online courses or contact us at info@training.com.
B R E A K I N G D O W N T H E B U Y - S E L L P R O C E S S
Buy AMSOIL Online
AMSOIL ONLINE STORE
Filtration Solutions
WE HONOR
Minimum 10%
(Discover in U.S. only) Post-Consumer Fiber
AMSOIL INC., 925 Tower Ave., Superior, WI 54880 • 715-392-7101 • Printed in the USA
© 2017, AMSOIL INC. All rights reserved. The AMSOIL logo is a registered trademark of AMSOIL INC. www.amsoil.com February 2017
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