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b) Chronic defects.
c) The concept of self-control as it applies to people in product design.
d) Any answer to the questions related to quality function should be based on fact.
6- Differentiate between:
a) Quality of design and Quality of conformance.
b) Sporadic and chronic defects.
c) Control and breakthrough.
d) A change in technology and change in the cultural pattern of the people.
7- Show diagrammatically:
a) The quality spiral in company.
b) The difference between sporadic & chronic defects.
8- Put the following in the correct order:
Creating a state of self-control for a human being requires that
several essential criteria should be meeting. The man must be
provided with the means for: order
- Taking regulatory action…………………………………………… ( )
- Knowing what he is supposed to do………………………………... ( )
- Knowing what he is actually doing………………………………… ( )
9- Answer the following questions:
a) Quality should not be inspected into the product; it should be built in. Comment and
illustrate.
b) While economists properly distinguish between the manufacturing and service
industries, the quality problems have much in common. Comment using suitable
examples from heath care and banking.
c) Explain what is meant by: state of self-control, show its application on one of the
manufacturing department and one of the field service department.
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Ain Shams University MDP 323 Quality Systems
d) Describe briefly the distinguish features of "the factual approach" and its
application on quality control work in manufacturing industries. Give some suitable
examples.
10- Study the following case and Answer the questions:
The Faculty of engineering, Ain Shams University Vision: "The faculty of
engineering, Ain Shams University aims to attain excellence in engineering education,
scientific research and community service through an integrated system for total
quality management linking all the faculty sectors and cooperation with different
national and international engineering institutions to assure sustainable development".
a) Identify four important sporadic and chronic deficiencies related to engineering
education in the faculty of engineering, Ain Shams university. Using "the factual
approach".