CH 1 & 2 Mid Revision

CH 1 &2
mid-
term Management
revision
MANAGEMENT CH (1&2) .. MID-REVISION
1) Because this is her first job, Melanie was unclear about what managers
actually do. Fortunately her training materials explained that a manager's
job focuses on ________.
A) performing clerical duties
B) personal achievement
C) helping others accomplish their work goals
D) supervising groups rather than individual employees
Answer: C
2) A great manager can inspire employees professionally and personally.

Answer: TRUE
3) Managers play an important role in dealing with various challenges

being faced by organizations today.
Answer: TRUE
4) As part of the orientation for her internship, Rebecca was informed

that ________ are the people who direct the activities of others in an
organization.
A) directors
B) managers
C) subordinates
D) line workers
Answer: B
5) Alice is responsible for getting work done through others. Alice is a

________.
A) consultant
B) middle manager
C) supervisor
D) top manager
Answer: C
6) An individual who works with and through other people by

coordinating their work activities in order to accomplish organizational
goals is ________.
A) an assembly line worker
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B) a laborer
C) a manager
D) a salesperson
Answer: C
7) Supervisor is another name for ________.

A) team leader
B) middle manager
C) first-line manager
D) top manager
Answer: C
8) A ________ is an example of a first-line manager.

A) division manager
B) store manager
C) regional manager
D) shift manager
Answer: D
9) Kelly, a production supervisor, is responsible for ten employees who

assemble components into a finished product. Kelly is a ________.
A) top manager
B) nonmanagerial employee
C) middle manager
D) first-line manager
Answer: D
10) Managers with titles such as regional manager, project leader, or

division manager are ________.
A) first-line managers
B) top managers
C) production managers
D) middle managers
Answer: D
11) Ben, a production plant manager, reports to Dan, a general manager.

Ben and Dan are ________.
A) top managers
B) middle managers
C) supervisors
D) first-line managers
Answer: B
12) ________ are responsible for making organization-wide decisions and

establishing the plans and goals that affect the entire organization.
A) Middle managers
B) Top managers
C) Production managers
D) Research managers
Answer: B
13) Tom is responsible for project managers who supervise others who
perform manual work. He reports to a vice president on another
continent. Tom is a ________.
A) first line manager
B) middle manager
C) top manager
D) nonmanager
Answer: B
Diff: 2
14) ________ have titles such as executive vice president, chief operating
officer, and chief executive officer.
A) Supervisors
B) Middle managers
C) First-line managers
D) Top managers
Answer: D
15) Kenneth is a vice president of operations. His position would be

regarded as a ________.
A) top manager
B) supervisor
C) middle manager
D) first-line manager
Answer: A
16) Blue Fin and ChrisCraft, two boat manufacturers, have merged. Top
managers now must decide how the work will be divided and who will
do what work. Such an arrangement makes up a(n) ________.
A) strategic partnership
B) coalition
C) organization
D) affinity group
Answer: C
17) The organizational chart shows titles such as front-line manager, plant
manager, and vice president of operations. It is very likely this
organization has a ________.
A) traditional committee structure
B) traditional pyramid structure
C) modern matrix structure
D) flexible structure
Answer: B
18) If your team quickly painted the wall but discovered afterward it was
the wrong wall, your team would be ________.
A) efficient but ineffective
B) efficient and effective
C) effective but inefficient
D) neither effective nor efficient
Answer: A
19) Andrew is reviewing next week's orders, scheduling orders to

machines, and assigning employees to run those machines. Andrew is
engaged in ________.
A) planning
B) organizing
C) leading
D) controlling
Answer: A
20) Today's managers are just as likely to be women as they are men.
Answer: TRUE
21) A manager must coordinate and oversee the work of other people so
that organizational goals can be accomplished.
Answer: TRUE
22) A manager's job is all about personal achievement.

Answer: FALSE
23) In traditionally structured organizations, managers can be classified as

first-line managers, middle managers, or top managers.
Answer: TRUE
24) Middle managers are responsible for making organization-wide

decisions and establishing the plans and goals that affect the entire
organization.
Answer: FALSE
26) Donald's ability to complete activities efficiently and effectively with

and through other people is known as ________.
A) management
B) leadership
C) entrepreneurship
D) delegation
Answer: A
27) ________ involves ensuring that work activities are completed

efficiently and effectively by the people responsible for doing them.
A) Leading
B) Managing
C) Planning
D) Organizing
Answer: B

28) Which of the following is an example of an efficient manufacturing

technique?
A) reducing product costs
B) increasing the amount of time to manufacture products
C) increasing product reject rates
D) meeting customers' rigorous demand
Answer: A
29) Wasting resources is considered to be an example of ________.

A) inefficacy
B) ineffableness
C) inefficiency
D) ineffectiveness
Answer: C
30) An automobile manufacturer increased the total number of cars

produced while keeping the production costs the same. The manufacturer
________.
A) increased its equity
B) increased its efficiency
C) increased its effectiveness
D) increased its effort
Answer: B
31) Ellen's ability to produce the same amount of product with fewer
personnel is a reflection of her ________.
A) effectiveness
B) organizing skills
C) leadership
D) efficiency
Answer: D
32) Effectiveness is associated with ________.

A) reducing inventory
B) decreasing production time
C) doing the right things
D) doing things right
Answer: C
33) Whereas ________ is concerned with the means of getting things

done, ________ is concerned with the ends, or attainment of
organizational goals.
A) effectiveness; efficiency
B) efficiency; effectiveness
C) effort; efficiency
D) efficiency; experience
Answer: B
34) The fact that Eileen achieves her departmental goals is an indication
of her ________ as a manager.
A) leadership
B) effectiveness
C) efficiency
D) attention to detail
Answer: B
Diff: 2
35) If Fiona accomplishes her projects with high-quality results, but takes
more time than other managers in the process, as a manager she is
________.
A) efficient, but ineffective
B) a leader, but not a top manager
C) project oriented, but not effective
D) effective, but inefficient
Answer: D
36) More than a hundred years ago, Henri Fayol proposed that managers
performed five functions. They were ________.
A) planning, organizing, directing, evaluating, and controlling
B) organizing, directing, coordinating, evaluating, and controlling
C) planning, organizing, directing, coordinating, and controlling
D) planning, organizing, commanding, coordinating, and controlling
Answer: D

37) Today, the basic management functions include ________.

A) planning, organizing, commanding, and coordinating
B) planning, organizing, coordinating, and controlling
C) planning, organizing, directing, and controlling
D) planning, organizing, leading, and controlling
Answer: D
38) Establishing strategies for achieving organizational goals is a part of

the ________ function.
A) leading
B) coordinating
C) planning
D) organizing
Answer: C
39) When Gavin decides as to how many units of output his employees
should produce, he is performing which of the following management
functions?
A) controlling
B) leading
C) planning
D) organizing
Answer: C
40) Organizing includes ________.

A) setting organizational goals
B) hiring organizational members
C) motivating organizational members
D) determining who does what tasks
Answer: D
Diff: 2
41) The human resources manager is meeting with the production

manager to write job descriptions and to decide how to group jobs for a
new production line. These two are engaged in ________.
A) planning
B) organizing
C) leading
D) controlling
Answer: B
42) Two of Brent's subordinates have not been getting along, a situation
that has now interfered with their productivity. When Brent meets with
them to resolve the conflict, he is engaged in ________.
A) planning
B) organizing
C) leading
D) controlling
Answer: C
43) Motivating subordinates is primarily associated with the management

function of ________.
A) planning
B) organizing
C) leading
D) directing
Answer: C
44) When Fred tells the employees that he is sure they can fulfill the
schedule because they are good and skilled employees, he is performing
which of the following management functions?
A) controlling
B) leading
C) negotiating
D) delegating
Answer: B
45) The process of monitoring, comparing, and correcting is called

________.
A) controlling
B) planning
C) leading
D) evaluating
Answer: A
46) When Joe checks the amount of output that the employees have
completed and the number of units that have been rejected, he is
performing which of the following management functions?
A) controlling
B) leading
C) evaluating
D) monitoring
Answer: A
47) ________ developed a categorization scheme for defining what

managers do, consisting of ten different but highly interrelated roles.
A) Henri Fayol
B) Abraham Maslow
C) Henry Mintzberg
D) Peter Drucker
Answer: C
48) According to Mintzberg's managerial roles, the ________ roles are

ones that involve people and other duties that are ceremonial and
symbolic in nature.
A) informational
B) interpersonal
C) technical
D) decisional
Answer: B
49) The ________ roles involve collecting, receiving, and disseminating

information, according to Mintzberg's managerial roles.
A) interpersonal
B) informational
C) technical
D) decisional
Answer: B
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50) When Brandi is sharing with her team members the information she
received at this morning's production meeting, she is performing the
Mintzberg role of ________.
A) liaison
B) monitor
C) entrepreneur
D) disseminator
Answer: D
51) When the mayor officiates at the ribbon-cutting ceremony for the
new bridge, he is performing one of Mintzberg's ________ roles.
A) interpersonal
B) informational
C) decisional
D) organizing
Answer: A
52) Connie has an idea for a new product she would like to produce and
market. Mintzberg would consider the activities necessary to form and
launch her company to be part of the ________ role.
A) planning
B) resource allocator
C) negotiator
D) entrepreneur
Answer: D
53) The ________ role (as Mintzberg defined it) is more important for
lower-level managers than it is for either middle- or top-level managers.
A) leader
B) figurehead
C) negotiator
D) disseminator
Answer: A
54) When Calvin helps one of his employees troubleshoot a machine

problem, he is using his ________ skills.
A) negotiator
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B) technical
C) interpersonal
D) conceptual
Answer: B
55) Technical skills include ________.

A) experience gained by experiments that are used in performing
managerial tasks
B) job specific knowledge needed to proficiently perform work tasks
C) the ability to work well with individuals and groups
D) skills managers use to think and to conceptualize about abstract and
complex situations
Answer: B
56) ________ skills tend to be more important for first-line managers since
they manage employees who produce the organization's product.
A) Human
B) Technical
C) Conceptual
D) Empirical
Answer: B
57) Understanding machine operating instructions would be considered

a(n) ________ skill for a production manager.
A) interpersonal
B) technical
C) conceptual
D) empirical
Answer: B
58) ________ skills involve the ability to work well with other people,
both individually and in a group.
A) Technical
B) Assessment
C) Planning
D) Interpersonal
Answer: D
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59) When Michael meets with the human resources manager to discuss a
complaint filed by one of the employees in the production department,
he requires which of the following managerial skills?
A) conceptual skills
B) interpersonal skills
C) negotiator skills
D) disturbance handler skills
Answer: B
60) When Sam Walton visited his Walmart stores, he would often lead
the employees in cheers and give inspiring speeches. Sam knew the
importance of ________ skills.
A) decisional
B) technical
C) interpersonal
D) conceptual
Answer: C
61) Ralph's search for new technologies that can be used in the
production processes of his plant is an example of which type of
management skill?
A) conceptual
B) communication
C) effectiveness
D) monitor
Answer: A
62) Which of the following is true concerning the three managerial skills?
A) Technical skills tend to be most important for middle-level managers.
B) Conceptual skills are most important for lower-level managers.
C) Interpersonal skills remain equally important to all levels of
management.
D) Technical skills increase and conceptual skills decrease in importance as
a manager climbs the organizational chart.
Answer: C
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63) Because Sterling is a shift manager, ________.

A) his technical skills are of the utmost priority
B) his conceptual skills are of the utmost priority
C) his interpersonal skills are not important
D) he need not have any empirical skills
Answer: A
64) Terry has recently been promoted from shift manager to department
manager. As a result, ________.
A) his empirical skills are going to be most important
B) the importance of his technical skills is reduced
C) his conceptual skills are going to take the priority
D) the importance of his interpersonal skills is reduced
Answer: B
65) Ethan is the managing director of his organization. Therefore,

________.
A) he should be very sound in his technical skills
B) he can manage with limited financial skills
C) conceptual skills are the most important skills that Ethan requires
D) his interpersonal skills are not important
Answer: C
66) Managers with good ________ know how to communicate, motivate

and lead to get the best out of their people.
A) interpersonal skills
B) conceptual skills
C) technical skills
D) empirical skills
Answer: A
67) When Paul manages the employees who produce the product, he is
utilizing his ________.
A) conceptual skills
B) disseminator skills
C) technical skills
D) interpersonal skills
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Answer: C
68) Conceptual skills involve ________.

A) managing employees who use tools to produce the organization's
products
B) communicating with customers
C) thinking about abstract and complex situations
D) inspiring enthusiasm and trust among employees
Answer: C
69) The CEO of MindWerks must understand the industry in which his
business competes, the future of that industry, and the competition. This
requires strong ________ skills.
A) technical
B) interpersonal
C) conceptual
D) controlling
Answer: C
70) Effectiveness refers to getting the most output from the least amount
of input.
Answer: FALSE
71) Efficiency is described as "doing things right."

Answer: TRUE
Diff: 1
72) The four contemporary functions of management are planning,

organizing, leading, and controlling.
Answer: TRUE
73) Determining who reports to whom is part of the controlling function

of management.
Answer: FALSE
74) Directing and motivating are part of the controlling function of

management.
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Answer: FALSE
75) When a manager performs the controlling function of management,

he must monitor and evaluate performance.
Answer: TRUE
76) Figurehead, leader, and liaison are all interpersonal managerial roles
according to Mintzberg.
Answer: TRUE
77) Disturbance handler is one of Mintzberg's interpersonal roles.

Answer: FALSE
78) According to Robert L. Katz, managers need to have technical,

interpersonal, and conceptual skills.
Answer: TRUE
79) Technical skills become less important as a manager moves into

higher levels of management.
Answer: TRUE
Diff: 1
80) Conceptual skills are less important to top managers.

Answer: FALSE
86) ________ resulted in the shifting of organizational boundaries.

A) Digitization has
B) Increased emphasis on organizational ethics has
C) Increased competitiveness has
D) Changing security threats have
Answer: A
87) Increased accountability of employees is typically caused by ________.

A) increased digitization
B) increased emphasis on organizational ethics
C) security threats to the organization
D) discrimination concerns
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Answer: B
Diff: 2
88) What is the connection between managers and customers?

A) Today, managers are expected to interact regularly with customers.
B) Managers in service industries are expected to deliver customer service
but managers in manufacturing are not.
C) Managers must create a customer-responsive organization in order to
survive successfully in today's environment.
D) There is no connection between managers and customers.
Answer: C
89) Social media is a communications tool which should be ________.

A) used to publish one-way messages from managers to employees
B) banned from the workplace
C) limited only to top managers
D) used to tap into innovation and talent
Answer: D
92) In order for organizations to survive successfully, managers must

create a customer-responsive organization.
Answer: TRUE
93) Managers must understand and manage both the power and the peril
of social media.
Answer: TRUE
94) Innovation is confined to high-tech and other technologically

sophisticated organizations.
Answer: FALSE
97) Management is needed in all types and sizes of organizations, at all

organizational levels and in all organizational work areas, and in all
organizations, no matter where they are located. This principle is known
as the ________.
A) impartiality of management
B) neutrality of management
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C) universality of management
D) reality of management
Answer: C
98) The universality of management means that ________.

A) all managers in all organizations perform the four management
functions
B) all managers in all organizations perform the same quantity of
managerial functions
C) all managers in all organizations perform managerial functions in
similar ways
D) any manager can work in any organization and perform any
management function
Answer: A
99) Which of the following types of managerial positions is most likely to

involve clerical duties?
A) supervisor
B) regional manager
C) project leader
D) president
Answer: A
100) Which of the following represents one of the challenges of

management?
A) creating an environment in which organizational members can do their
best work
B) helping others find meaning and fulfillment in their work
C) influencing organizational outcomes
D) having to deal with a variety of personalities
Answer: D
101) Which of the following represents one of the rewards of being a

manager?
A) operating with limited resources
B) receiving recognition in the organization
C) motivating workers in chaotic situations
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D) performing duties that are more clerical than managerial

Answer: B
102) Management is universally needed in all organizations.

Answer: TRUE
103) A portion of a manager's job, especially at lower organizational

levels, may entail duties that are often more clerical than managerial.
Answer: TRUE
Ch 2
1) People value history because it can help put events that are taking
place today into perspective.
Answer: TRUE
2) The Egyptian pyramids are an example of a project that was

completed without the aid of managers.
Answer: FALSE
3) The Industrial Revolution marked the birth of management.

Answer: FALSE
4) Adam Smith argued that division of labor increased productivity.

Answer: TRUE
5) The division of labor is also referred to by the term job specification.

Answer: FALSE
6) Factories in the Industrial Revolution needed to forecast demand to

make sure that workers were paid fairly.
Answer: FALSE
7) The Industrial Revolution began in the seventeenth century.

Answer: FALSE
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8) The year 1776 is an important date in the history of management

because it saw the birth of the world's first democratic republic.
Answer: FALSE
9) Job specialization continues to be a popular way to increase

productivity today.
Answer: TRUE
10) Classical approaches to management include the work of Taylor,

Fayol, and Weber.
Answer: TRUE
11) "Employee motivation" is the phrase most associated with scientific

management.
Answer: FALSE
12) Frank and Lillian Gilbreth got their ideas for management from the
book Cheaper by the Dozen.
Answer: FALSE
13) The primary issue that motivated Taylor to create a more scientific
approach to management was worker satisfaction.
Answer: FALSE
14) Taylor was the originator of the concept of scientific management.

Answer: TRUE
15) Frank and Lillian Gilbreth's best-known contribution to scientific

management concerned selecting the best worker for a particular job.
Answer: FALSE
16) Henri Fayol and the Frederick W. Taylor learned about management
from studying actual managers at work.
Answer: FALSE
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17) Henry Gantt's contribution to management theory was to develop

efficient ways to schedule.
Answer: TRUE
18) Henri Fayol and Max Weber developed the idea of the five basic
management functions.
Answer: FALSE
19) Both Henri Fayol and Adam Smith saw division of work as an
important principle of management
Answer: TRUE
20) Fayol feels that managers should be given authority over workers,
but not the ability to give orders.
Answer: FALSE
21) Unity of command means that all employees should answer to only
one superior.
Answer: TRUE
22) A highly centralized organization is one in which subordinates are

given a lot of opportunity to make decisions.
Answer: FALSE
23) Fayol thought that allowing employees to originate their own plans
would increase motivation.
Answer: TRUE
24) The idea of employees being paid a fair wage for their services did
not emerge until the 1960s.
Answer: FALSE
25) The behavioral approach to management focuses on motivating

workers to work productively.
Answer: TRUE
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26) The behavioral approach to management began in the 1960s with

organizational behavior (OB).
Answer: FALSE
27) Robert Owen was greatly concerned with how workers were treated
in factories of the Industrial Revolution.
Answer: TRUE
28) Organizational behavior studies were based purely on theoretical

ideals rather than actual observation.
Answer: FALSE
29) The Hawthorne studies showed that the brighter the lights in the
room, the more productive were workers who worked in the room.
Answer: FALSE
30) Abraham Maslow's hierarchy of five needs theory suggested once a

need was satisfied, it stopped motivating behavior.
Answer: TRUE
31) The Hawthorne studies suggested that groups could influence the
productivity of an individual.
Answer: TRUE
32) The quantitative approach to management evolved out of

mathematical methods of solving military problems.
Answer: TRUE
33) The "Whiz Kids" used statistical methods to improve decision making
at the Ford Motor Company in the mid-1940s.
Answer: TRUE
34) W. Edwards Deming's ideas about quality and management were first
embraced by Japanese companies.
Answer: TRUE
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35) Deming's total quality management system largely ignored the needs
of customers.
Answer: FALSE
36) Contemporary approaches to management saw the organization as a

closed system in which all inputs and outputs stay within the system.
Answer: FALSE
37) The idea of an organization as a system was borrowed from

psychological concepts.
Answer: FALSE
38) The contingency approach to management states that there is a single

best way to manage all organizations.
Answer: FALSE
39) A contingency variable that can affect managing style is organization

size.
Answer: TRUE
40) In today's organization, almost all employees have access to the

mainframe computers that make up the company's computing resources.
Answer: FALSE
41) Henry Ford's statement that "History is more or less bunk" is best
refuted by which of the following statements?
A) History has been shown to be 100 percent accurate.
B) History can put current activities in perspective.
C) Historical facts are seldom proven to be wrong.
D) People who write history always have an agenda.
Answer: B
42) The best evidence that managers must have guided the construction
of the Egyptian pyramids is ________.
A) how long ago they were built
B) the fact that they were built by hand
C) their sheer size
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D) their majestic beauty

Answer: C
43) How many workers were involved in building a single Egyptian

pyramid?
A) millions
B) tens of millions
C) less than 100,000
D) more than 100,000
Answer: D
44) Proof that the pyramids were well managed projects can be seen in
the fact that they ________.
A) are famous the world over
B) are unique
C) have lasted thousands of years
D) were built in a desert land
Answer: C
45) Getting 100,000 workers to work together to build an enormous

pyramid is evidence of which management function?
A) planning
B) organizing
C) monitoring
D) budgeting
Answer: B
46) Successfully designing a 450-foot tall pyramid is primarily evidence of

which management function?
A) planning
B) organizing
C) monitoring
D) leading
Answer: A
47) Making sure that a pyramid is built on time and according to plan is
evidence of which management function?
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A) planning
B) organizing
C) monitoring
D) leading
Answer: C
48) Convincing the ministers who controlled money and resources in

ancient Egypt that building a pyramid was worth the effort is evidence of
which management function?
A) planning
B) organizing
C) monitoring
D) leading
Answer: D
49) The ship-building facility in fifteenth century Venice resembled

________.
A) Detroit auto assembly lines
B) how Silicon Valley workers design new software
C) how handmade sweaters are knitted
D) how a chef makes a superb pasta dish
Answer: A
50) The "floating assembly line" in Venice operated ________.

A) centuries before the Industrial Revolution
B) during the Industrial Revolution
C) shortly after the Industrial Revolution
D) long after the Industrial Revolution
Answer: A
51) Evidence that managers in the fifteenth century Venetian ship building
facility were interested in job satisfaction is best shown by which of the
following?
A) inventory systems
B) warehouses for materials
C) wine breaks for employees
D) an accounting system
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Answer: C
facility were interested in controlling costs is best shown by which of the
following?
A) inventory systems
B) warehouses for materials
C) wine breaks for employees
D) an accounting system
Answer: D
facility were interested in keeping track of materials is best shown by
which of the following?
A) an accounting system
B) an assembly line
C) an inventory system
D) wine breaks for employees
Answer: C
54) The Industrial Revolution is largely credited with ushering in the birth
of ________.
A) the corporation
B) fair pay for workers
C) craftsmanship
D) fair treatment for workers
Answer: A
55) Industrial Revolution factories needed accurate demand forecasts to

avoid making ________ products.
A) too few
B) too many
C) too many or too few
D) too large or too small
Answer: C
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56) The Industrial Revolution made ________ necessary for

manufacturing organization's success for the first time in history.
A) decentralization
B) customer satisfaction
C) product demand
D) management
Answer: D
57) The most important pre-twentieth century development in

management was the ________.
A) Industrial Revolution
B) the personal computer
C) building of Brooklyn Bridge
D) American Revolution
Answer: A
58) The size and scope of Industrial Revolution factories made such things
as ________ necessary for companies.
A) materials
B) hierarchical organization
C) supplies
D) revenues and costs
Answer: B
59) What we call job specialization today was termed this in the
eighteenth century.
A) hierarchy
B) job sharing
C) division of work
D) division of labor
Answer: D
60) ________ was a strong proponent of division of labor.
A) Max Weber
B) Frederick W. Taylor
C) Adam Smith
D) Henry Gantt
Answer: C
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61) Early proponents of division of labor made claims that it could

dramatically ________.
A) improve employee morale
B) increase sales
C) increase quality
D) increase productivity
Answer: D
62) Real world studies have shown that division of labor ________.
A) results in dramatic, permanent productivity increases
B) has drawbacks
C) has no drawbacks
D) works only in very small organizations
Answer: B
63) Adam Smith's Wealth of Nations was first published in the same
________ as the Declaration of Independence.
A) city
B) year
C) publishing house
D) country
Answer: B
64) Job specialization entails breaking down a complex job into

________.
A) five key components
B) broad general categories
C) simple, narrow repetitive tasks
D) non-repeating tasks
Answer: C
65) Frederick W. Taylor is most closely associated with which of the

following?
A) general administrative theory
B) time-and-motion studies
C) idealistic workplace
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D) scientific management
Answer: D
66) Max Weber helped ________.

A) develop the idea of the idealistic workplace
B) develop general administrative theory
C) develop scientific management
D) carry out time-and-motion studies
Answer: B
67) ________ is the originator of the Fourteen Principles of Management.

A) Henri Fayol
B) Max Weber
C) Hugo Munsterberg
D) Henry Gantt
Answer: A
68) Frank and Lillian Gilbreth were best known in management circles for
________.
A) time-and-motion studies
B) industrial psychology
C) the Fourteen Principles of Management
D) scientific management
Answer: A
69) Henry Gantt developed graphical methods to help managers with

________ problems.
A) discipline
B) scheduling
C) leadership
D) decision-making
Answer: B
70) Cheaper by the Dozen is a book about this topic.

A) efficiency in bulk buying
B) life in a large family
C) the rise of Japanese manufacturing
By: HeshaM HassaN - 29 - 01060202282
D) the theory of pricing

Answer: B
71) According to Henri Fayol, the principle of ________ gives managers

the right to give orders.
A) discipline
B) centralization
C) order
D) authority
Answer: D
72) According to Henri Fayol, the principle of ________ requires

employees to respect the rules of their organization.
A) equity
B) remuneration
C) discipline
D) order
Answer: C
73) Fayol's principle of ________ states that an employee in an

organization should answer to only one superior.
A) authority
B) unity of command
C) equity
D) centralization
Answer: B
74) Fayol's principle of ________ states that employees in an organization

should be fairly compensated for their labor.
A) remuneration
B) discipline
C) authority
D) unity of command
Answer: A
75) Fayol's principle of ________ refers to how extensively employees

participate in decision making in an organization.
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A) division of labor
B) centralization
C) order
D) equity
Answer: B
76) Fayol's principle of ________ refers to how extensively employees

participate in decision making.
A) discipline
B) remuneration
C) initiative
D) authority
Answer: C
77) Fayol's principle of ________ refers to how to build harmony and

unity in an organization.
A) centralization
B) equity
C) order
D) espirit de corps
Answer: D
78) Max Weber felt this was an ideal form of organization.

A) a democracy
B) a work group
C) a bureaucracy
D) a meritocracy
Answer: C
79) Robert Owen tried to develop ________ to improve the workplace

conditions in factories.
A) managerial scheduling methods
B) what he termed the idealistic workplace
C) general administrative theory
D) industrial psychology
Answer: B
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80) What inspired Robert Owen to devote efforts into creating an

idealistic workplace?
A) possible profit from factories
B) articles in the newspaper
C) deplorable factory conditions
D) greedy factory owners
Answer: C
81) Robert Owen, Mary Parker Follett, and Hugo Munsterberg wrote
extensively about how important ________ to an organization's success.
A) people are
B) top-level managers are
C) resources are
D) financial backing is
Answer: A
82) ________ felt that managers could learn how to motivate workers
better by studying basic human behavior.
A) Mary Parker Follett
B) Hugo Munsterberg
C) Robert Owen
D) Douglas McGregor
Answer: B
83) Mary Parker Follett's work was devoted to identifying differences in

the way individual people behaved when they were ________.
A) under stress
B) discriminated against
C) lacking in resources
D) in groups
Answer: D
84) Hugo Munsterberg suggested that psychological tests could be helpful

in ________ for an organization.
A) finding customers
B) selecting employees
C) firing employees
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D) selecting advertisements
Answer: B
85) Mary Parker Follett felt that an organization functioned best when
employees had a strong sense of this.
A) individual independence
B) group identity
C) autonomy
D) self-confidence
Answer: B
86) A good model for Mary Parker Follett's view of a successful

organization might be ________.
A) a movie theater audience
B) a state legislature
C) a beehive
D) college classroom
Answer: C
87) The organizers of the Hawthorne studies expected worker

productivity to be proportional to ________ in the factory.
A) light intensity levels
B) pay rates
C) temperature levels
D) noise levels
Answer: A
88) The Hawthorne studies engineers found that brighter light levels in
the factory ________ productivity.
A) dramatically increased
B) had no consistent effect on
C) decreased
D) slightly increased
Answer: B
89) This was one of the conclusions of the Hawthorne studies engineers.
A) Group pressure can affect individual productivity.
By: HeshaM HassaN - 33 - 01060202282
B) Group pressure has no effect on individual productivity.

C) Light level can affect individual productivity.
D) Noise levels can affect individual productivity.
Answer: A
90) From the Hawthorne studies' results, you might predict that the
performance of a poor performing individual might ________ when he
joins a high performing group.
A) increase
B) decrease
C) not change
D) become erratic
Answer: A
91) A conclusion that engineers from the Hawthorne studies made was
that people behave ________ when they are being observed.
A) unnaturally
B) erratically
C) naturally
D) comfortably
Answer: A
92) Prior to the Hawthorne studies, managers paid little attention to the
role of ________ in making decisions.
A) productivity
B) human behavior
C) efficiency
D) cost control
Answer: B
93) Organizational behavior (OB) uses ________ experiments to find out

how and why people behave in certain ways.
A) theoretical
B) animal
C) laboratory
D) empirical
Answer: D
By: HeshaM HassaN - 34 - 01060202282
94) A manager might turn to organizational behavior research when she

has problems ________.
A) controlling costs
B) with budgets
C) with scheduling
D) building employee trust
Answer: D
95) Which of the following is NOT a topic that is addressed by

organizational behavior research?
A) motivation
B) managing conflict
C) demand forecasts
D) establishing trust
Answer: C
96) Which of the following is most closely associated with making the
workplace more humane?
A) the classical approaches
B) the human relations movement
C) the Hawthorne studies
D) the general administrative theory
Answer: B
97) Which person was best known for developing the hierarchy of five
needs theory?
A) Elton Mayo
B) Abraham Maslow
C) Hugo Munsterberg
D) Douglas McGregor
Answer: B
98) Maslow felt that once a need was satisfied, it ________.

A) made people very happy
B) motivated people strongly to maintain the need
C) made people lazy
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D) stopped being a motivating factor for people

Answer: D
99) Which person was best known for developing the Theory X and
Theory Y?
A) Douglas McGregor
B) Abraham Maslow
C) Robert Owen
D) Elton Mayo
Answer: A
100) A problem with the theories of both Maslow and McGregor is that
they both ________.
A) made no intuitive sense
B) focused exclusively on fear as a motivating factor
C) were never questioned by researchers
D) were never supported by empirical research
Answer: D
101) Which of the following is NOT included as part of the quantitative

approach to management?
A) statistics
B) optimization models
C) organizational behavior
D) computer simulations
Answer: C
102) The quantitative approach to management was largely used to

improve ________.
A) productivity
B) efficiency
C) decision making
D) planning
Answer: C
103) Many techniques in the quantitative approach to management were

borrowed from ________.
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A) computer models
B) the physical sciences
C) the military
D) biological science
Answer: C
104) The "Whiz Kids" applied statistical methods to management at

________.
A) the Western Electric Company
B) the Ford Motor Company
C) IBM
D) the Sony Corporation
Answer: B
105) These organizations were the first to employ the ideas of quality
experts such as W. Edwards Deming and Joseph M. Duran.
A) Japanese companies
B) Chinese companies
C) American companies
D) Canadian companies
Answer: A
106) Which of the following is most closely associated with the work of
W. Edwards Deming?
A) total quality management
B) the Hawthorne studies
C) the general administrative theory
D) the human relations movement
Answer: A
107) One of the key components of total quality management (TQM) is a

focus on ________ improvement.
A) gradual
B) dramatic
C) continual
D) meaningful
Answer: C
By: HeshaM HassaN - 37 - 01060202282
108) Which of the following is a key element of total quality

management (TQM)?
A) responding to customer needs
B) responding to employee needs
C) anticipating moves of competitors
D) anticipating employee needs
Answer: A
110) A system is defined as a set of interrelated and interdependent parts

that function ________.
A) as separate entities
B) together as a unified whole
C) in competition with one another
D) without any link to the outside world
Answer: B
111) A typical organization can be characterized as ________.

A) a one-way system
B) a closed system
C) an open system
D) a virtual system
Answer: C
112) In an open system, a manager is responsible for managing ________.

A) just the internal company itself and not the external environment
B) just the external environment
C) both the internal and the external environment
D) the inputs but not the outputs
Answer: C
113) The idea of an organization being an open system was borrowed
from this discipline.
A) mathematics
B) the physical sciences
C) game theory
D) psychology
Answer: B
By: HeshaM HassaN - 38 - 01060202282
114) Material outputs in an open system organization include ________.

A) services
B) products
C) raw materials
D) information
Answer: B
115) Material inputs in an open system organization include ________.

A) capital
B) human resources
C) raw materials
D) information
Answer: C
116) The only item that serves as both an input and an output in an open
system organization is ________.
A) capital
B) information
C) technology
D) products
Answer: B
117) Contingency approaches to management contend that ________.

A) situations determine managerial approach
B) all organizations should be managed in the same way
C) managers determine managerial approach
D) no two organizations should be managed the same way
Answer: A
118) A contingency variable is a factor that can ________.

A) make an organization successful
B) destroy an organization
C) influence choice of managerial style
D) improve organizational morale
Answer: C
By: HeshaM HassaN - 39 - 01060202282

119) Which of the following is a contingency variable?

A) how successful an organization is
B) how large an organization is
C) how well-known an organization is
D) how well-managed an organization is
Answer: B
120) Which of the following is NOT a contingency variable?

A) routineness of tasks performed
B) organizational size
C) environmental uncertainty
D) organizational history
Answer: D
121) Which technology development is likely to have the greatest impact

on the organization of the future?
A) mainframe computers
B) cell phones
C) wired networks
D) wireless networks
Answer: D
By: HeshaM HassaN - 40 - 01060202282

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2) A great manager can inspire employees professionally and personally.

3) Managers play an important role in dealing with various challenges

4) As part of the orientation for her internship, Rebecca was informed

5) Alice is responsible for getting work done through others. Alice is a

6) An individual who works with and through other people by

7) Supervisor is another name for ________.

8) A ________ is an example of a first-line manager.

9) Kelly, a production supervisor, is responsible for ten employees who

10) Managers with titles such as regional manager, project leader, or

11) Ben, a production plant manager, reports to Dan, a general manager.

12) ________ are responsible for making organization-wide decisions and

15) Kenneth is a vice president of operations. His position would be

19) Andrew is reviewing next week's orders, scheduling orders to

22) A manager's job is all about personal achievement.

23) In traditionally structured organizations, managers can be classified as

24) Middle managers are responsible for making organization-wide

26) Donald's ability to complete activities efficiently and effectively with

27) ________ involves ensuring that work activities are completed

By: HeshaM HassaN -5- 01060202282

28) Which of the following is an example of an efficient manufacturing

29) Wasting resources is considered to be an example of ________.

30) An automobile manufacturer increased the total number of cars

32) Effectiveness is associated with ________.

33) Whereas ________ is concerned with the means of getting things

By: HeshaM HassaN -7- 01060202282

37) Today, the basic management functions include ________.

38) Establishing strategies for achieving organizational goals is a part of

40) Organizing includes ________.

41) The human resources manager is meeting with the production

43) Motivating subordinates is primarily associated with the management

45) The process of monitoring, comparing, and correcting is called

47) ________ developed a categorization scheme for defining what

48) According to Mintzberg's managerial roles, the ________ roles are

49) The ________ roles involve collecting, receiving, and disseminating

By: HeshaM HassaN - 10 - 01060202282

54) When Calvin helps one of his employees troubleshoot a machine

55) Technical skills include ________.

57) Understanding machine operating instructions would be considered

By: HeshaM HassaN - 13 - 01060202282

63) Because Sterling is a shift manager, ________.

65) Ethan is the managing director of his organization. Therefore,

66) Managers with good ________ know how to communicate, motivate

68) Conceptual skills involve ________.

71) Efficiency is described as "doing things right."

72) The four contemporary functions of management are planning,

73) Determining who reports to whom is part of the controlling function

74) Directing and motivating are part of the controlling function of

75) When a manager performs the controlling function of management,

77) Disturbance handler is one of Mintzberg's interpersonal roles.

78) According to Robert L. Katz, managers need to have technical,

79) Technical skills become less important as a manager moves into

80) Conceptual skills are less important to top managers.

86) ________ resulted in the shifting of organizational boundaries.

87) Increased accountability of employees is typically caused by ________.

88) What is the connection between managers and customers?

89) Social media is a communications tool which should be ________.

92) In order for organizations to survive successfully, managers must

94) Innovation is confined to high-tech and other technologically

97) Management is needed in all types and sizes of organizations, at all

98) The universality of management means that ________.

99) Which of the following types of managerial positions is most likely to

100) Which of the following represents one of the challenges of