CSS Model Office Region Healthcheck Status Page 1 of 4

ALERT : YES
Operation Details Service Operation Status Count
Total number of service operations 114
Total number of service operations with health status OK 98
Total number of service operations with health status Error 16

PLAN: MI-NCOMPASS-710
Plan Status Message
Service Name Service Operation Status Status Description Message Text
Code Code Code
CSAccountReceivableInquiry_v1 InquireAccountReceivableDetails 710 OK 0:0:0:0 SUCCESSFUL
CSAuthorizationInquiry_v1 FindClaimAuthorizations 710 OK 0:0:0:0 SUCCESSFUL
CSAuthorizationInquiry_v1 InquireClaimAuthorization 710 OK 0:0:0:0 SUCCESSFUL
NASCO_ACCUMS-
CSBenefitAccumulationInquiry_v1 FindClaimsByAccumulation 710 Error 11:204:1:551 UNSUCCESSFUL 11:204:1:477
Unable to process request
CSBenefitTextInquiry_v1 DetermineBenefitTopicsByGroup 710 OK 0:0:0:0 SUCCESSFUL
CSBenefitTextInquiry_v1 FindBenefitTopicsByKeyword 710 OK 0:0:0:0 SUCCESSFUL
No records found for
CSBenefitTextInquiry_v1 InquireBenefitTopicDetails 710 OK 0:0:0:0 SUCCESSFUL 10:12:2:478
search criteria
CSBillingInquiry_v1 InquireInvoiceByInvoiceID 710 OK 0:0:0:0 SUCCESSFUL
CSBillingInquiry_v1 InquireContractAccountAndInvoice 710 OK 0:0:0:0 SUCCESSFUL
CSBillingInquiry_v1 InquireRateQualifier 710 OK 0:0:0:0 SUCCESSFUL
CSClaimDetailsInquiry_v1 InquireClaimDetails 710 OK 0:0:0:0 SUCCESSFUL 4:4:2:547 CLAIM NOT FOUND
SSNElimination-No data
CSClaimInquiry_v4 SearchClaims 710 OK 0:0:0:0 SUCCESSFUL 11:21:2:478
found
NASCO-No records
CSClaimInquiry_v4 InquireClaimDetails 710 OK 0:0:0:0 SUCCESSFUL 11:24:2:478
found for search criteria
CSClaimInquiry_v4 InquireClaimNotes 710 OK 0:0:0:0 SUCCESSFUL
NASCO-Successful
CSClaimInquiry_v5 SearchClaims 710 OK 0:0:0:0 SUCCESSFUL 0:0:0:0
completion
CSClaimInquiry_v5 InquireClaimNotes 710 OK 0:0:0:0 SUCCESSFUL
CSClaimProcessingInquiry_v1 DetermineOnlineDeskLevelTopic 710 OK 0:0:0:0 SUCCESSFUL
CSClaimProcessingInquiry_v1 InquireSuspenseMessageCode 710 OK 0:0:0:0 SUCCESSFUL
CSClaimProcessingInquiry_v1 InquireOnlineDeskLevelTopic 710 OK 0:0:0:0 SUCCESSFUL
CSCOBInquiry_v1 InquireMemberMedicare 710 OK 0:0:0:0 SUCCESSFUL
CSCOBInquiry_v1 InquireOtherCoveragesForContractRoster 710 OK 0:0:0:0 SUCCESSFUL
CSCOBInquiry_v2 InquireMemberMedicare 710 OK 0:0:0:0 SUCCESSFUL
Critical Business
CSContactsInquiry_v1 InquirePhoneBook 710 Error
Exception Occurred
CSCorrespondenceInquiry_v1 SearchDocument 710 OK 0:0:0:0 SUCCESSFUL
ICI-No records found for
CSCorrespondenceInquiry_v2 SearchDocument 710 OK 0:0:0:0 SUCCESSFUL 11:59:2:478
search criteria
CSCoverageMaterialsInquiry_v1 InquireIDCardHistory 710 OK 0:0:0:0 SUCCESSFUL
CSCustomerInteractionInquiry_v2 InquireCase 710 OK 0:0:0:0 SUCCESSFUL
CSCustomerInteractionInquiry_v2 SearchCases 710 OK 0:0:0:0 SUCCESSFUL
No records found for
CSEOBInquiry_v1 FindEOBs 710 OK 0:0:0:0 SUCCESSFUL 11:59:2:478
search criteria
NASCO-No records
CSEOBInquiry_v1 RetrieveEOB 710 OK 0:0:0:0 SUCCESSFUL 11:62:2:478
found for search criteria
CSGroupInquiry_v1 InquirePrefixControlPlan 710 OK 0:0:0:0 SUCCESSFUL
No records found for
CSMedicalRecordInquiry_v1 InquireMedicalRecordStatus 710 OK 0:0:0:0 SUCCESSFUL 11:155:2:478
search criteria
CSMemberCommentsInquiry_v1 InquireMemberComments 710 OK 0:0:0:0 SUCCESSFUL
CSMemberInquiry_v3 FindContractsByMemberName 710 OK 0:0:0:0 SUCCESSFUL
CSMemberInquiry_v3 InquireBenefitTotals 710 OK 0:0:0:0 SUCCESSFUL
CSMemberInquiry_v3 SearchMemberByClaimID 710 OK 0:0:0:0 SUCCESSFUL
CSMemberInquiry_v3 InquireMemberAdditionalDetails 710 OK 0:0:0:0 SUCCESSFUL
CSMemberInquiry_v4 InquireContractRosterDetails 710 OK 0:0:0:0 SUCCESSFUL

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CSMemberInquiry_v4 FindContractsByMemberName 710 OK 0:0:0:0 SUCCESSFUL 11:91:2:478 No records found for the
search criteria
CSMemberInquiry_v4 InquireBenefitTotals 710 OK 0:0:0:0 SUCCESSFUL
CSMemberInquiry_v4 InquireMember 710 OK 0:0:0:0 SUCCESSFUL
CSMemberInquiry_v4 SearchMember 710 OK 0:0:0:0 SUCCESSFUL
CSMemberProviderInquiry_v1 InquireMemberPCP 710 OK 0:0:0:0 SUCCESSFUL
CSPaymentInquiry_v1 FindPaymentsByProvider 710 OK 0:0:0:0 SUCESSFUL
CSPaymentInquiry_v1 FindPaymentsBySubscriber 710 OK 0:0:0:0 SUCCESSFUL 12:6:2:478 Contract not found
CSPaymentInquiry_v1 InquirePayment 710 OK 0:0:0:0 SUCCESSFUL
CSPricingInquiry_v1 DeterminePrevailingFee 710 OK 0:0:0:0 SUCCESSFUL
CSPricingInquiry_v1 DetermineProviderFee 710 OK 0:0:0:0 SUCCESSFUL 11:202:2:490 No data found
CSPricingInquiry_v1 DetermineFacilityRate 710 OK 0:0:0:0 SUCCESSFUL
CSProviderInquiry_v2 FindProvider 710 OK 0:0:0:0 SUCCESSFUL
CSProviderInquiry_v2 FindProvider 710 OK 0:0:0:0 SUCCESSFUL
CSProviderInquiry_v2 FindProvider 710 OK 0:0:0:0 SUCCESSFUL
CSProviderInquiry_v2 InquireProviderDemographicsByDate 710 OK 0:0:0:0 SUCCESSFUL
CSProviderInquiry_v2 InquireProvider 710 OK 0:0:0:0 SUCCESSFUL
CSProviderInquiry_v2 InquireProviderLicenseHistory 710 OK 0:0:0:0 SUCCESSFUL
CSRBBInquiry_v1 FindTreatmentStringCategories 710 OK 0:0:0:0 SUCCESSFUL
CSRBBInquiry_v1 InquireTreatmentCategory 710 OK 0:0:0:0 SUCCESSFUL
CSReferralInquiry_v1 FindClaimReferrals 710 OK 0:0:0:0 SUCCESSFUL
CSReferralInquiry_v1 InquireClaimReferral 710 OK 0:0:0:0 SUCCESSFUL
No Voucher found for
CSVoucherInquiry_v1 SearchVoucher 710 OK 0:0:0:0 SUCCESSFUL 11:250:2:478
search criteria

PLAN: MA-NCOMPASS-700
Plan Message
Service Name Service Operation Status Status Code Status Description Message Text
Code Code
No Subscriber ID from
CSBenefitAccumulationInquiry_v1 FindClaimsByAccumulation 700 Error 11:106:1:Y174 UNSUCCESSFUL 11:106:1:2008 InquireMemberInfo
service
CSBenefitAccumulationInquiry_v1 InquireBenefitAccumulations 700 OK 0:0:0:0 SUCCESSFUL
CSClaimDetailsInquiry_v1 InquireClaimDetails 700 OK 0:0:0:0 SUCCESSFUL 4:4:2:547 CLAIM NOT FOUND
Critical System
CSClaimInquiry_v4 SearchClaims 700 Error ::1:551 ::1:223 Request is invalid
Exception Occurred
Critical Business
CSClaimInquiry_v4 InquireClaimDetails 700 Error 11:115:2:551 4:4:2:547 CLAIM NOT FOUND
Exception Occurred
Critical System
CSClaimInquiry_v4 FindClaimRevisions 700 Error ::1:551 ::1:223 Request is invalid
Exception Occurred
CSClaimInquiry_v4 InquireClaimNotes 700 OK 0:0:0:0 SUCCESSFUL
INVALID DATE
CSClaimInquiry_v5 SearchClaims 700 OK 0:0:0:0 SUCCESSFUL 4:265:2:549
RANGE
CSClaimInquiry_v5 InquireClaimDetails 700 OK 0:0:0:0 SUCCESSFUL 4:4:2:547 CLAIM NOT FOUND
CSClaimInquiry_v5 FindClaimRevisions 700 OK 0:0:0:0 SUCCESSFUL
CSClaimInquiry_v5 InquireClaimNotes 700 OK 0:0:0:0 SUCCESSFUL
CSClaimProcessingInquiry_v1 DetermineOnlineDeskLevelTopic 700 OK 0:0:0:0 SUCCESSFUL
No records found for
CSClaimProcessingInquiry_v1 InquireSuspenseMessageCode 700 OK 0:0:0:0 SUCCESSFUL 4:43:2:478
search criteria
No records found for
CSClaimProcessingInquiry_v1 InquireOnlineDeskLevelTopic 700 OK 0:0:0:0 SUCCESSFUL 4:35:2:478
search criteria
CSCOBInquiry_v1 InquireMemberMedicare 700 OK 0:0:0:0 SUCCESSFUL
CSCOBInquiry_v1 InquireOtherCoveragesForContractRoster 700 OK 0:0:0:0 SUCCESSFUL
CSCOBInquiry_v1 InquireOtherCarrier 700 OK 0:0:0:0 SUCCESSFUL
CSCOBInquiry_v2 InquireMemberMedicare 700 OK 0:0:0:0 SUCCESSFUL
CSCOBInquiry_v2 InquireOtherCoveragesForContractRoster 700 OK 0:0:0:0 SUCCESSFUL
CSCOBInquiry_v2 InquireOtherCarrier 700 OK 0:0:0:0 SUCCESSFUL
Critical System RTPZ800 - ERROR
CSCustomerInteractionInquiry_v2 InquireCase 700 Error 19:8:1:551 19:400:2:800
Exception Occurred NOT ON FILE

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CSCustomerInteractionInquiry_v2 SearchCases 700 OK 0:0:0:0 SUCCESSFUL 19:6:2:478 No records found for

search criteria
CSHealthcareAuthorizationInquiry_v1 InquireClaimHealthcareAuthorization 700 OK 0:0:0:0 SUCCESSFUL
CSHealthcareAuthorizationInquiry_v1 FindClaimHealthcareAuthorizations 700 OK 0:0:0:0 SUCCESSFUL
CSMemberInquiry_v4 InquireMember 700 OK 0:0:0:0 SUCCESSFUL
CSMemberInquiry_v4 SearchMember 700 OK 0:0:0:0 SUCCESSFUL
CSMemberInquiry_v4 SearchMember 700 OK 0:0:0:0 SUCCESSFUL
CSMemberInquiry_v4 SearchMemberByClaimID 700 OK 0:0:0:0 SUCCESSFUL 4:212:2:547 CLAIM NOT FOUND
CSPaymentInquiry_v1 FindPaymentsByProvider 700 OK 0:0:0:0 SUCESSFUL
RECORD NOT
CSPaymentInquiry_v1 FindPaymentsBySubscriber 700 OK 0:0:0:0 SUCCESSFUL 12:175:2:551
FOUND
CSPaymentInquiry_v1 InquirePayment 700 OK 0:0:0:0 SUCCESSFUL

PLAN: HZ-NCOMPASS-780
Service Name Service Operation Plan Code Status Status Code Status Description Message Code Message Text
CSProviderInquiry_v2 InquireProviderDemographicsByDate 780 OK 0:0:0:0 SUCCESSFUL

PLAN: CF-NCOMPASS
Plan Status Message
Service Name Service Operation Status Status Code Message Text
Code Description Code
No Subscriber ID
from
CSBenefitAccumulationInquiry_v1 FindClaimsByAccumulation 690 Error 11:106:1:Y174 UNSUCCESSFUL 11:106:1:2008
InquireMemberInfo
service
No Subscriber ID
from
CSBenefitAccumulationInquiry_v1 InquireBenefitAccumulations 690 Error 11:106:1:Y174 UNSUCCESSFUL 11:106:1:2008
InquireMemberInfo
service
No records found
CSBenefitTextInquiry_v1 DetermineBenefitTopicsByGroup 690 OK 0:0:0:0 SUCCESSFUL 10:10:2:478
for search criteria
CSBenefitTextInquiry_v1 FindBenefitTopicsByKeyword 690 OK 0:0:0:0 SUCCESSFUL
No records found
CSBenefitTextInquiry_v1 InquireBenefitTopicDetails 690 OK 0:0:0:0 SUCCESSFUL 10:12:2:478
for search criteria
Critical System
CSClaimInquiry_v4 SearchClaims 690 Error ::1:551 Exception ::1:223 Request is invalid
Occurred
Critical Business
CLAIM NOT
CSClaimInquiry_v4 InquireClaimDetails 690 Error 11:115:2:551 Exception 4:4:2:547
FOUND
Occurred
Critical System
CSClaimInquiry_v4 FindClaimRevisions 690 Error ::1:551 Exception ::1:223 Request is invalid
Occurred
CSClaimInquiry_v4 InquireClaimNotes 690 OK 0:0:0:0 SUCCESSFUL
CSClaimInquiry_v4 InquireClaimNotes 580 OK 0:0:0:0 SUCCESSFUL
CSClaimProcessingInquiry_v1 DetermineOnlineDeskLevelTopic 580 OK 0:0:0:0 SUCCESSFUL
CSClaimProcessingInquiry_v1 DetermineOnlineDeskLevelTopic 690 OK 0:0:0:0 SUCCESSFUL
No records found
CSClaimProcessingInquiry_v1 InquireSuspenseMessageCode 690 OK 0:0:0:0 SUCCESSFUL 4:43:2:478
for search criteria
No records found
CSClaimProcessingInquiry_v1 InquireOnlineDeskLevelTopic 690 OK 0:0:0:0 SUCCESSFUL 4:35:2:478
for search criteria
CSCOBInquiry_v1 InquireMemberMedicare 580 OK 0:0:0:0 SUCCESSFUL
CSCOBInquiry_v1 InquireOtherCoveragesForContractRoster 690 OK 0:0:0:0 SUCCESSFUL
Critical System RTPZ800 -
CSCustomerInteractionInquiry_v2 InquireCase 690 Error 19:8:1:551 Exception 19:400:2:800 ERROR NOT ON
Occurred FILE
Critical System
CSCustomerInteractionInquiry_v2 SearchCases 690 Error ::1:551 Exception ::1:223 Request is invalid
Occurred
Critical System
CSMemberInquiry_v3 InquireMember 690 Error ::1:551 Exception ::1:223 Request is invalid
Occurred
CSMemberInquiry_v3 SearchMember 580 OK 0:0:0:0 SUCCESSFUL

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CSMemberInquiry_v3 SearchMemberByClaimID 690 Error 4:20:2:551 Critical Business 4:210:2:547 CLAIM NOT
Exception FOUND
Occurred
CSMemberInquiry_v3 InquireMemberConditions 580 OK 0:0:0:0 SUCCESSFUL

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