1.

0 Incident Identification
Satya Gutha | December 11, 2019

Incident occurs

Monitoring Supplier domain incident

1.1 1.3
1.4
Event 1.2 User contacts IT
staff Supplier
management IT staff discovery
discovery
detection (Not service desk)

Hold Shift + ? or Ctrl, then

2.1 click to see the 2.0
process flow

1.5
Contact service
desk

Auto-log
Auto-log
Auto-fix incident for
incident for
script N-level
service desk
support
YES
1.6 NO
New record?

Notification to
4.1 6.1 2.6 2.10
N-level
support/service
desk

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