Regression

Notes
Output Created 01-AUG-2017 02:18:53
Comments
Input Data D:\KERJA\ANALISIS
DEWAYU\DATA
DIOLAH.sav
Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data 100
File
Missing Value Handling Definition of Missing User-defined missing values
are treated as missing.
Cases Used Statistics are based on cases
with no missing values for
any variable used.
Syntax REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF
OUTS R ANOVA
/CRITERIA=PIN(.05)
POUT(.10)
/NOORIGIN
/DEPENDENT
Kepuasan.Konsumen
/METHOD=ENTER
Tangibles Reliability
Responsiveness Assurance
Emphaty
/SCATTERPLOT=(*SRESID
,*ZPRED)
/SAVE RESID.
Resources Processor Time 00:00:00.75
Elapsed Time 00:00:00.55
Memory Required 4800 bytes
Additional Memory Required 0 bytes
 for Residual Plots
Variables Created or RES_1 Unstandardized Residual
Modified

Variables Entered/Removeda
Variables Variables
Model Entered Removed Method
1 Emphaty, . Enter
Reliability,
Responsiveness
, Tangibles,
Assuranceb

a. Dependent Variable: Kepuasan.Konsumen

b. All requested variables entered.

Model Summaryb
Adjusted R Std. Error of the
Model R R Square Square Estimate
1 .910a .829 .820 .869

a. Predictors: (Constant), Emphaty, Reliability, Responsiveness,

Tangibles, Assurance
b. Dependent Variable: Kepuasan.Konsumen

ANOVAa
Model Sum of Squares df Mean Square F Sig.
1 Regression 343.249 5 68.650 90.964 .000b
Residual 70.941 94 .755
Total 414.190 99

a. Dependent Variable: Kepuasan.Konsumen

b. Predictors: (Constant), Emphaty, Reliability, Responsiveness, Tangibles, Assurance

Coefficientsa
Standardized
Model Unstandardized Coefficients Coefficients t Sig.
B Std. Error Beta
1 (Constant) 2.884 .588 4.903 .000
Tangibles .195 .061 .231 3.193 .002
Reliability .172 .052 .181 3.311 .001
Responsiveness .152 .072 .172 2.113 .037
Assurance .184 .090 .214 2.055 .043
Emphaty .252 .082 .255 3.055 .003

a. Dependent Variable: Kepuasan.Konsumen

Residuals Statisticsa
Minimum Maximum Mean Std. Deviation N
Predicted Value 10.62 17.80 14.09 1.862 100
Std. Predicted Value -1.866 1.992 .000 1.000 100
Standard Error of Predicted .112 .358 .207 .051 100
Value
Adjusted Predicted Value 10.68 17.79 14.09 1.856 100
Residual -1.991 1.934 .000 .847 100
Std. Residual -2.292 2.226 .000 .974 100
Stud. Residual -2.340 2.275 .001 1.004 100
Deleted Residual -2.101 2.034 .002 .899 100
Stud. Deleted Residual -2.399 2.328 .002 1.014 100
Mahal. Distance .661 15.842 4.950 3.080 100
Cook's Distance .000 .073 .010 .015 100
Centered Leverage Value .007 .160 .050 .031 100

a. Dependent Variable: Kepuasan.Konsumen

Charts
REGRESSION
/MISSING LISTWISE
/STATISTICS BCOV COLLIN TOL
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT Kepuasan.Konsumen
/METHOD=ENTER Tangibles Reliability Responsiveness Assurance Emphaty
/SCATTERPLOT=(*SRESID ,*ZPRED).

Regression
 Notes
Output Created 01-AUG-2017 02:19:22
Comments
Input Data D:\KERJA\ANALISIS
DEWAYU\DATA
DIOLAH.sav
Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data 100
File
Missing Value Handling Definition of Missing User-defined missing values
are treated as missing.
Cases Used Statistics are based on cases
with no missing values for
any variable used.
Syntax REGRESSION
/MISSING LISTWISE
/STATISTICS BCOV
COLLIN TOL
/CRITERIA=PIN(.05)
POUT(.10)
/NOORIGIN
/DEPENDENT
Kepuasan.Konsumen
/METHOD=ENTER
Tangibles Reliability
Responsiveness Assurance
Emphaty
/SCATTERPLOT=(*SRESID
,*ZPRED).
Resources Processor Time 00:00:00.72
Elapsed Time 00:00:00.60
Memory Required 4848 bytes
Additional Memory Required 0 bytes
for Residual Plots

Variables Entered/Removeda
Variables Variables
Model Entered Removed Method
1 Emphaty, . Enter
Reliability,
 Responsiveness
, Tangibles,
Assuranceb

a. Dependent Variable: Kepuasan.Konsumen

b. All requested variables entered.

Model
Summarya

a. Dependent
Variable:
Kepuasan.Konsume
n

Coefficientsa
Model Collinearity Statistics
Tolerance VIF
1 Tangibles .349 2.868
Reliability .611 1.637
Responsiveness .276 3.624
Assurance .168 5.969
Emphaty .262 3.820

a. Dependent Variable: Kepuasan.Konsumen

Coefficient Correlationsa
Model Emphaty Reliability Responsiveness Tangibles
1 Correlations Emphaty 1.000 .139 -.033 -.389
Reliability .139 1.000 -.014 -.132
Responsiveness -.033 -.014 1.000 -.179
Tangibles -.389 -.132 -.179 1.000
Assurance -.481 -.333 -.537 -.104
Covariances Emphaty .007 .001 .000 -.002
Reliability .001 .003 -5.048E-5 .000
Responsiveness .000 -5.048E-5 .005 -.001
Tangibles -.002 .000 -.001 .004
Assurance -.004 -.002 -.003 -.001
 Coefficient Correlationsa
Model Assurance
1 Correlations Emphaty -.481
Reliability -.333
Responsiveness -.537
Tangibles -.104
Assurance 1.000
Covariances Emphaty -.004
Reliability -.002
Responsiveness -.003
Tangibles -.001
Assurance .008

a. Dependent Variable: Kepuasan.Konsumen

Collinearity Diagnosticsa
Model Dimension Eigenvalue Condition Index Variance Proportions
(Constant) Tangibles Reliability
1 1 5.931 1.000 .00 .00 .00
2 .028 14.655 .38 .00 .13
3 .019 17.843 .28 .03 .68
4 .010 23.886 .15 .31 .05
5 .008 27.504 .04 .62 .00
6 .004 36.347 .16 .04 .13

Collinearity Diagnosticsa
Model Dimension Variance Proportions
Responsiveness Assurance Emphaty
1 1 .00 .00 .00
2 .04 .04 .02
3 .00 .01 .03
4 .48 .01 .10
5 .15 .09 .36
6 .33 .85 .48

a. Dependent Variable: Kepuasan.Konsumen

Residuals Statisticsa
Minimum Maximum Mean Std. Deviation N
Predicted Value 10.62 17.80 14.09 1.862 100
Std. Predicted Value -1.866 1.992 .000 1.000 100
Standard Error of Predicted .112 .358 .207 .051 100
Value
Adjusted Predicted Value 10.68 17.79 14.09 1.856 100
Residual -1.991 1.934 .000 .847 100
Std. Residual -2.292 2.226 .000 .974 100
Stud. Residual -2.340 2.275 .001 1.004 100
Deleted Residual -2.101 2.034 .002 .899 100
Stud. Deleted Residual -2.399 2.328 .002 1.014 100
Mahal. Distance .661 15.842 4.950 3.080 100
Cook's Distance .000 .073 .010 .015 100
Centered Leverage Value .007 .160 .050 .031 100

a. Dependent Variable: Kepuasan.Konsumen

Charts
COMPUTE ABS.RES=ABS(RES_1).
EXECUTE.
REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT ABS.RES
/METHOD=ENTER Tangibles Reliability Responsiveness Assurance Emphaty
/SCATTERPLOT=(*SRESID ,*ZPRED).

Regression
 Notes
Output Created 01-AUG-2017 02:20:02
Comments
Input Data D:\KERJA\ANALISIS
DEWAYU\DATA
DIOLAH.sav
Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data 100
File
Missing Value Handling Definition of Missing User-defined missing values
are treated as missing.
Cases Used Statistics are based on cases
with no missing values for
any variable used.
Syntax REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF
OUTS R ANOVA
/CRITERIA=PIN(.05)
POUT(.10)
/NOORIGIN
/DEPENDENT ABS.RES
/METHOD=ENTER
Tangibles Reliability
Responsiveness Assurance
Emphaty
/SCATTERPLOT=(*SRESID
,*ZPRED).
Resources Processor Time 00:00:00.50
Elapsed Time 00:00:00.48
Memory Required 4880 bytes
Additional Memory Required 0 bytes
for Residual Plots

Variables Entered/Removeda
Variables Variables
Model Entered Removed Method
1 Emphaty, . Enter
 Reliability,
Responsiveness
, Tangibles,
Assuranceb

a. Dependent Variable: ABS.RES

b. All requested variables entered.

Model Summaryb
Adjusted R Std. Error of the
Model R R Square Square Estimate
1 .193a .037 -.014 .52079

a. Predictors: (Constant), Emphaty, Reliability, Responsiveness,

Tangibles, Assurance
b. Dependent Variable: ABS.RES

ANOVAa
Model Sum of Squares df Mean Square F Sig.
1 Regression .989 5 .198 .729 .603b
Residual 25.495 94 .271
Total 26.484 99

a. Dependent Variable: ABS.RES

b. Predictors: (Constant), Emphaty, Reliability, Responsiveness, Tangibles, Assurance

Coefficientsa
Standardized
Model Unstandardized Coefficients Coefficients t Sig.
B Std. Error Beta
1 (Constant) .993 .353 2.814 .006
Tangibles -.007 .037 -.033 -.194 .846
Reliability -.018 .031 -.074 -.571 .569
Responsiveness -.056 .043 -.252 -1.307 .194
Assurance .011 .054 .053 .213 .832
Emphaty .044 .049 .178 .899 .371

a. Dependent Variable: ABS.RES

 Residuals Statisticsa
Minimum Maximum Mean Std. Deviation N
Predicted Value .4189 .9514 .6668 .09994 100
Std. Predicted Value -2.480 2.848 .000 1.000 100
Standard Error of Predicted .067 .215 .124 .031 100
Value
Adjusted Predicted Value .4456 .9765 .6676 .10513 100
Residual -.72575 1.29611 .00000 .50747 100
Std. Residual -1.394 2.489 .000 .974 100
Stud. Residual -1.433 2.541 -.001 1.002 100
Deleted Residual -.76702 1.35164 -.00089 .53677 100
Stud. Deleted Residual -1.441 2.620 .003 1.013 100
Mahal. Distance .661 15.842 4.950 3.080 100
Cook's Distance .000 .077 .010 .014 100
Centered Leverage Value .007 .160 .050 .031 100

a. Dependent Variable: ABS.RES

Charts
REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT Kepuasan.Konsumen
/METHOD=ENTER Tangibles Reliability Responsiveness Assurance Emphaty
/SCATTERPLOT=(*SRESID ,*ZPRED).

Regression
 Notes
Output Created 01-AUG-2017 02:21:13
Comments
Input Data D:\KERJA\ANALISIS
DEWAYU\DATA
DIOLAH.sav
Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data 100
File
Missing Value Handling Definition of Missing User-defined missing values
are treated as missing.
Cases Used Statistics are based on cases
with no missing values for
any variable used.
Syntax REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF
OUTS R ANOVA
/CRITERIA=PIN(.05)
POUT(.10)
/NOORIGIN
/DEPENDENT
Kepuasan.Konsumen
/METHOD=ENTER
Tangibles Reliability
Responsiveness Assurance
Emphaty
/SCATTERPLOT=(*SRESID
,*ZPRED).
Resources Processor Time 00:00:00.52
Elapsed Time 00:00:00.50
Memory Required 4880 bytes
Additional Memory Required 0 bytes
for Residual Plots

Variables Entered/Removeda
Variables Variables
Model Entered Removed Method
1 Emphaty, . Enter
Reliability,
 Responsiveness
, Tangibles,
Assuranceb

a. Dependent Variable: Kepuasan.Konsumen

b. All requested variables entered.

Model Summaryb
Adjusted R Std. Error of the
Model R R Square Square Estimate
1 .910a .829 .820 .869

a. Predictors: (Constant), Emphaty, Reliability, Responsiveness,

Tangibles, Assurance
b. Dependent Variable: Kepuasan.Konsumen

ANOVAa
Model Sum of Squares df Mean Square F Sig.
1 Regression 343.249 5 68.650 90.964 .000b
Residual 70.941 94 .755
Total 414.190 99

a. Dependent Variable: Kepuasan.Konsumen

b. Predictors: (Constant), Emphaty, Reliability, Responsiveness, Tangibles, Assurance

Coefficientsa
Standardized
Model Unstandardized Coefficients Coefficients t Sig.
B Std. Error Beta
1 (Constant) 2.884 .588 4.903 .000
Tangibles .195 .061 .231 3.193 .002
Reliability .172 .052 .181 3.311 .001
Responsiveness .152 .072 .172 2.113 .037
Assurance .184 .090 .214 2.055 .043
Emphaty .252 .082 .255 3.055 .003

a. Dependent Variable: Kepuasan.Konsumen

 Residuals Statisticsa
Minimum Maximum Mean Std. Deviation N
Predicted Value 10.62 17.80 14.09 1.862 100
Std. Predicted Value -1.866 1.992 .000 1.000 100
Standard Error of Predicted .112 .358 .207 .051 100
Value
Adjusted Predicted Value 10.68 17.79 14.09 1.856 100
Residual -1.991 1.934 .000 .847 100
Std. Residual -2.292 2.226 .000 .974 100
Stud. Residual -2.340 2.275 .001 1.004 100
Deleted Residual -2.101 2.034 .002 .899 100
Stud. Deleted Residual -2.399 2.328 .002 1.014 100
Mahal. Distance .661 15.842 4.950 3.080 100
Cook's Distance .000 .073 .010 .015 100
Centered Leverage Value .007 .160 .050 .031 100

a. Dependent Variable: Kepuasan.Konsumen

Charts
EXAMINE VARIABLES=RES_1
/PLOT BOXPLOT STEMLEAF NPPLOT
/COMPARE GROUPS
/STATISTICS DESCRIPTIVES
/CINTERVAL 95
/MISSING LISTWISE
/NOTOTAL.

Explore
 Notes
Output Created 01-AUG-2017 02:21:23
Comments
Input Data D:\KERJA\ANALISIS
DEWAYU\DATA
DIOLAH.sav
Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data 100
File
Missing Value Handling Definition of Missing User-defined missing values
for dependent variables are
treated as missing.
Cases Used Statistics are based on cases
with no missing values for
any dependent variable or
factor used.
Syntax EXAMINE
VARIABLES=RES_1
/PLOT BOXPLOT
STEMLEAF NPPLOT
/COMPARE GROUPS
/STATISTICS
DESCRIPTIVES
/CINTERVAL 95
/MISSING LISTWISE
/NOTOTAL.
Resources Processor Time 00:00:01.31
Elapsed Time 00:00:00.88

Case Processing Summary

Cases
Valid Missing Total
N Percent N Percent N Percent
Unstandardized Residual 100 100.0% 0 0.0% 100 100.0%

Descriptives
Statistic Std. Error
Unstandardized Residual Mean .0000000 .08465070
 95% Confidence Interval for Lower Bound -.1679654
Mean
Upper Bound .1679654
5% Trimmed Mean -.0102642
Median -.0177108
Variance .717
Std. Deviation .84650700
Minimum -1.99102
Maximum 1.93358
Range 3.92460
Interquartile Range 1.18342
Skewness .170 .241
Kurtosis -.181 .478

Tests of Normality
Kolmogorov-Smirnova Shapiro-Wilk
Statistic df Sig. Statistic df Sig.
Unstandardized Residual .071 100 .200* .990 100 .642

*. This is a lower bound of the true significance.

a. Lilliefors Significance Correction

Unstandardized Residual

Unstandardized Residual Stem-and-Leaf Plot

Frequency Stem & Leaf

2.00 -1 . 99
.00 -1 .
1.00 -1 . 4
3.00 -1 . 233
5.00 -1 . 01111
6.00 -0 . 888999
9.00 -0 . 666666677
8.00 -0 . 44455555
6.00 -0 . 222233
12.00 -0 . 000000111111
11.00 0 . 00011111111
8.00 0 . 22222233
6.00 0 . 445555
 4.00 0 . 6677
6.00 0 . 888899
4.00 1 . 0111
3.00 1 . 222
2.00 1 . 45
1.00 1 . 7
3.00 1 . 899

Stem width: 1.00000

Each leaf: 1 case(s)
NPAR TESTS
/K-S(NORMAL)=RES_1
/MISSING ANALYSIS.

NPar Tests

Notes
Output Created 01-AUG-2017 02:21:37
Comments
Input Data D:\KERJA\ANALISIS
 DEWAYU\DATA
DIOLAH.sav
Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data 100
File
Missing Value Handling Definition of Missing User-defined missing values
are treated as missing.
Cases Used Statistics for each test are
based on all cases with valid
data for the variable(s) used
in that test.
Syntax NPAR TESTS
/K-S(NORMAL)=RES_1
/MISSING ANALYSIS.
Resources Processor Time 00:00:00.05
Elapsed Time 00:00:00.06
Number of Cases Alloweda 786432

a. Based on availability of workspace memory.

One-Sample Kolmogorov-Smirnov Test

Unstandardized
Residual
N 100
Normal Parametersa,b Mean .0000000
Std. Deviation .84650700
Most Extreme Differences Absolute .071
Positive .071
Negative -.027
Test Statistic .071
Asymp. Sig. (2-tailed) .200c,d

a. Test distribution is Normal.

b. Calculated from data.
c. Lilliefors Significance Correction.
d. This is a lower bound of the true significance.