** ATTENTION **

COMPATIBILITY TO INTERNET EXPLORER 11 IS REQUIRED FOR ALL LEAR APPLICATIONS

Administrators: Please forward this document to all users you assign to applications within Lear Portals:

THERE ARE 2 PORTALS – THE CREDENTIALS ARE NOT THE SAME FOR EACH:

SLM PORTAL
The following applications are maintained within the SAP SRM (SLM) Portal (https://slm.lear.com):
• Supplier Administrator Registration
• Company data management changes to shipping and or payment address, etc.
• Upload of certificates (quality, environmental, diversity)
• Upload of other attachments/documents requested by your Lear buyer

eSRM PORTAL
The following applications are maintained within the eSRM System (https://access2.lear.com):
• User Enrollment (Supplier ADMIN will continue to maintain Users)
• SQS –supplier quote sheet
• PROFILE
• SQTS –supplier quality tracking system
• SRS –supplier rating system
• eServe (to review invoices, payments)

If you are not using Internet Explorer in “ENTERPRISE” mode, YOU MUST follow steps IN ORDER to delete
history/cookies and CACHE – and update compatibility view settings – so that you are in “COMPATIBILITY
MODE”.

“√” Enterprise Mode

THERE IS NO RISK TO SECURITY by following the compatibility instructions as requested. This is simply a means to allow
higher versions of Internet Explorer (IE10, IE11) compatibility with Lear’s systems which use a lower version (IE8).

Lear, IT group is working to upgrade our systems and provide compatibility for eSRM users. At such time as the
requirements are updated and/or changed, ALL global suppliers to Lear Corporation will be advised accordingly.

Step by Step instructions on the next pages will walk you thru the process to make your computer compatible with Lear
applications for eSRM access and SAP SLM access.

If you cannot resolve on your own, please ask your company’s IT group to ensure there are no updates to firewall or
access, and follow the steps on the following pages IN ORDER.
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 Lear Corporation – Access to Applications
CANNOT USE Firefox, Chrome, Safari, etc.

Step 1 Close ALL open browser sessions

Open ONE browser in Internet Explorer

Step 2 Delete history, delete cookies,

delete cached passwords:
>TOOLS

>INTERNET OPTIONS

>DELETE BROWSING HISTORY

>Check all boxes, enter, close (OK)

Step 3 Open a new IE session and hit <CNTRL F5>; the window refreshes and any CACHED
info is deleted

If you are still unable to access, see next page.

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In the situation where you are receiving the following error message: “Your internet browser Netscape is not compatible
with our website…” follow the steps below with your IT team to resolve.

Adding website to Compatibility View:

1. In IE, go to Tools [Top right Gear icon | Alt + X] -> Compatibility View settings

2. Add site URL to the “Add this website:” box then click Add *.lear.com

Examples:

3. Once the site URL has been added, navigate to the site and check the default document mode as described in
the Appendix. The site should default to IE5 document mode

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If this does not solve the access issue, then continue instructions below.

Adding website to Enterprise Mode:

We recommend following steps listed in the article below for your IT Administration:

https://technet.microsoft.com/en-us/itpro/internet-explorer/ie11-deploy-guide/fix-compat-issues-with-doc-modes-
and-enterprise-mode-site-list

o This article provides comprehensive step-by-step instructions for adding a site list entry in the Site List
Manager for Enterprise Mode

o For optimal user experience with web application, ensure that the site list entry is configured for IE5
document mode

Additional information on Compatibility View/Enterprise Mode

• Compatibility View:

o https://msdn.microsoft.com/en-us/library/dd567845(v=vs.85).aspx

• Enterprise Mode:

o https://technet.microsoft.com/en-us/itpro/internet-explorer/ie11-deploy-guide/what-is-enterprise-
mode

Appendix
Validating the browser response via the Developer Tools

Open the F12 Developer tools by:

o Pressing F12 key

o Or, go to Tools [Top right Gear icon | Alt + X] -> Click F12 Developer Tools

o If user(s) are unable to open the F12 Developer Tools to test against issue, then they would need to
contact whomever controls their environment as access is likely blocked for them

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Once the F12 Developer tools is open then check the default document mode by:

o **Note: In Windows 10, IE11 will list IE11 as the document mode as opposed to Edge**

o Looking to far right of the Developer Tools

 Check for Computer icon and confirm if “Edge” or “IE11” is the right of this icon

o Clicking the Emulation tab toward the middle of the Developer tools bar

 After clicking Emulation tab:

• Look for Document Mode dropdown list (top left most dropdown): does it read “Edge
(Default)” or “IE11 (Default)”

• In either location, click and select “5” to select IE5 document mode

or

After selecting document mode IE5, the page should refresh and the issue should resolve. At this point, if it does
not, you will need to contact your company’s IT Administrator for more instructions.

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