INTERNSHIP REPORT ON

MCB BANK LIMITED

Internship Report submitted to the Faculty of Noon Business School in Partial

Fulfillment of the Requirements for the Degree of Master of Commerce.

BY:
Name of Student: JAHANZAIB SARFRAZ
Roll Number: MCOF18M036
Program & Session: M.COM(2018-2020)
Name of Program Coordinator ___________________
Signature of Program Coordinator_________________
 ACKNOWLEDGEMENT

First of all I thank Allah

Who is the holder of my breaths,
Without his order nothing is possible. I am
Highly thankful to my respectable parents, teachers and
Friends who were my supporter throughout my study
Career, further I thank all the employees of the
MCB Satellite Town Sargodha Branch Ltd, where
I have done my internship.
 Dedication

“I dedicate my work & efforts first of all to ALLAH Almighty and His beloved
Prophet (P.B.U.H) and my Parents with dedication, love and gratitude without whom
caring support it would not have been possible”

It would not have been possible”

 TABLE OF CONTENTS
Topics
Executive Summary……………………………………………
Part 1:
 Introduction……………………………………………………
 Overview of the organization………………………………..
 Mission & Vision……………………………………
 Core Values…………………………………………
 Competitors…………………………………………
 Brief History………………………………………………….
 History……………………………………………….
 Today MCB………………………………………….
 Nature of Organization……………………………………..
 Segments of MCB…………………………………..
 Business volume, Rewards, Success Stories……………
 Business Volume……………………………………
 Rewards & Honor……………………………………
 Products/ Services lines…………………………………….
 Personal banking…………………………………….
 Corporate banking…………………………………...
 Online Services………………………………………
 Virtual banking……………………………………….
 Islamic banking………………………………………
 PESTL Analysis……………………………………………..
 Political & legal………………………………………
 Economic……………………………………………..
 Social…………………………………………………
 Technological………………………………………..
  MCB contribution towards economic development………
 Organizational Structure………………………………………
 Hierarchy Chart of MCB……………………………………..
 No. of Employees…………………………………………….
 Main Offices…………………………………………………..
 Introduction of all departments……………………………..
 Comments on Organization…………………………………
Part 2:
 Introduction of branch……………………………….
 Details of supervisor…………………………………
 Weekly Timetable……………………………………
 Description & Activities of Department…………….
 General banking…………………………………..
 Account Opening………………………………….
 Clearing Department……………………………..
 Remittance Department………………………….
 Lockers ……………………………………
 Task Assigned to me………………………………...
 Summary of Learning………………………………..
 Conclusion………………………………………………………
 Key Conclusion Summary……………………………………
 General Observation about MCB…………………………
 SWOT………………………………………………………….
 Recommendation………………………………………………
 References……………………………………………………..
 Executive Summary

University of SARGODHA (UOS) providing M.com degree to their students where

in 2nd semester, university offer the internship subject which main purpose is to
give the experience & knowledge of practical field. Internship, in fact, for the
students of M.COM is a golden chance to develop their capability & skills of
administration & management in the practical environment of different business
organization, in this contest, for the internship I choose MCB Bank, Satellite
Town Sargodha Branch.
MCB bank is a famous & the oldest commercial
bank in Pakistan. It is provide a large number of product & services to their
customers. My work is based on the observations & experiences during my
internship & data is collected for this report by many sources in which my own
written work, discussion with staff, literature on banking etc. In internship report I
tried our best to explain all the work which I learned during my internship & also
give some suggestions for the betterment of MCB bank LTD. This report is an
upshot of my internship in MCB bank Satellite Town Sargodha; my internship
report is based on different parts.
The 1st part is based on the introduction of the MCB
bank which is consist of the over view of the organization & the structure of the
organization. The 2nd part is the my own work in MCB bank in which I briefly
explain my experience with different department like general banking, cash,
clearing & remittances where I learned the interaction with customers, their
attitude, dealing with customers, handling different issue in banking, professional
abilities, values, cultural diversification etc. after my internship work I give
summary of learning in which I provide answer the different kind of question e.g.
which skills & qualification learned during internship, which responsibilities I
perform in bank, influence on my career plan & knowledge which I learned
correlated with our university class room knowledge.
In the last I give the conclusion about my internship in
MCB bank & some effective recommendation/ suggestion. This report will
provide a complete & clear image about the MCB bank LTD.
INTRODUCTION:
BANK:
“Bank is a financial institute which takes money from those persons who
have excess money & lend to those person who have less money or those who
have not resources to fulfill their basic needs.”
Internship is a necessary course which must offer to the students of
business. Internship helps to students to learn their practical field so when they
enter in market after their completion of study they have the experience of market
so they adjust in market very well.
I choose MCB bank Satellite Town Sargodha Branch for internship & I
am very thankful to Sir Khurram Shehzad (Manager) who provide me a learning
environment in his branch. This report is about MCB’s products, field’s of
activities and its management style.

Objective:
Following are the objectives of my internship:
 To get the experience of practical field.
 To increase their interpersonal abilities.
 Integrate my knowledge & skills.
 Apply my personal abilities in field.
 To work with well known organization.
 Enhance their skills & abilities.
 Understand how manage the stress/ burden of work in bank.

Purpose:
The basic purpose of my internship is to relate my area of interest of
my study with organization while it is a perfect field for me to doing a job with
banking sector or not.
Scope:
I internship with MCB bank & tried our best to work well with all
departments. It is very helpful for me because when I complete my study I
preliminary know the work of banking sector so it is a broad scope for me
working with any bank not only with MCB bank.

Overview of the organization:

MCB bank LTD is a profitable financial
institution in Pakistan. It is a very famous & oldest commercial bank in Pakistan
having a biggest network within the country and outside the country.

Vision Statement:
“To be the leading financial services provider, partnering with
our customers for a more prosperous and secure future.”
Mission Statement:
We are a team of committed professionals, providing
innovative and efficient financial solutions to create and nurture long-term
relationships with our customers. In doing so, we ensure that our shareholders
can invest with confidence in us.
Core values:
The standards and principles which determine our behavior and
how we interact with our customers and each other
Core values of MCB are;
1. Integrity
2. Respect
3. Excellence
4. Customer centricity
5. Innovation

COMPETITORS:
 National Bank Of Pakistan
 Habib Bank Ltd
 United bank Ltd
 Allied bank Ltd
 Bank of Punjab
 Bank Alfalah
 Faysal Bank
 Standard Chartered
 Askri Bank
 Dubai Islamic bank

Brief history:
History:
MCB Bank formerly Muslim Commercial bank is the one of the leading
bank in Pakistan which have an experience of more than 60 years. It was
established on 9 July 1947 in Calcutta under Indian Companies Act, VII of 1913
as a Limited company. After the partition of Indo Pak the Head office of the bank
was moved to Dhaka from where it commences Business in August 1948. Later
in 1956 the bank transferred its head office to Karachi where it is presently
located. The bank was started with the share of 30 Millions which is divided into 3
million ordinary shares of Rs 10 for each.
The 1960’s is stated as the golden era in the economic and financial
development of the Pakistan.
But in 1970 the scenario changed and separation of East Pakistan has
also affected the overall economy. After 16 years of experiencing nationalization
it was realized that nationalization is actually proved Disaster to the banking
industry rather than productive. In 1991 Government changed its stance and
announced a policy of denationalization of nationalized banks.
MCB was the first bank which was privatized in 1991.The bank was
purchased by the consortium of a Pakistani corporate group led by Nishat Group.
In June 2008 the Nishat Group owns majority of stake in the bank.

Today MCB:
In 1991, when government changes his policy & privatized all the
banks that are nationalized, MCB is the 1st bank who privatized. MCB reported a
lot of profit in his business after the privatization.
Today, MCB is the largest bank in the Pakistan. It has a large
banking network in the country & also in foreign. MCB is the largest foreign bank
in the Sri Lanka. It’s also registering his share in the London Stock Exchange
(LSE). MCB become the 1st bank who is also register in any foreign stock
exchange.
MCB honor to win many rewards & prizes. Recently MCB win the
CSR business exclusive award in 2012. It’s also winning a lot of euro money &
Asia money award.
 Now, MCB in a well condition financially, it’s owned a lot of profitable
business like fully owned company in the Hong Kong, Asset Management
company, Leasing company, MCFS, MCB Trade Service Limited
MCB achieve this success by satisfy their customers need & wants. MCB pay a
lot of intension in customer service department. MCB put their attention to
provide their customer new products which facilitate them &which are not before
providing by any bank. MCB is the first Pakistani bank who launched the Mobile
banking.
In 2012, MCB financial statements show very pleasant results which
attract their stake holders. As compare to previous year this year MCB lowest
increment in increasing in bad debts, its return on equity is highest that is 24%.
The coverage ratio is also so high that is 86%, highest NIMs 8.5%, Highest NPL
ratio that is 11%, dividend yield 9%.

NATURE OF THE ORGANIZATION:

MCB Bank Limited is a banking
company incorporated in Pakistan under banking companies ordinance 1962 and
is engaged in commercial banking and related services. The Bank’s ordinary
shares are listed on all the stock exchanges in Pakistan whereas it’s Global
Depository Receipts (GDRs) representing two ordinary shares are traded on the
International Order Book (IOB) system of the London Stock Exchange.

Segments of MCB:
MCB Bank Limited is a Pakistan-based company. MCB
bank divided into four categories that are running MCB bank effectively; each
department is handling by different group of people. These segments are
explained below:

 Corporate finance

 Trading and sales

 Retail and consumer banking

 Commercial banking

 Corporate Finance:

Corporate finance includes underwriting,

securitization, investment banking, and syndications; initial public offerings (IPO)
related activities (excluding investments) and secondary private placements.

 Trading & Sales :

Trading & sales segment includes fixed income,

equity, foreign exchange commodities, Lending’s to financial institutions and
brokerage debt.
  Retail & Consumer Banking:

Retail & consumer banking includes retail

lending and deposits, banking services, private lending and deposits, banking
services and retail offered to its retail customers and small and medium
enterprises.

 COMMERCIAL BANKING:

Commercial banking segment includes

project finance, export finance, trade finance, leasing, lending, guarantees and
bills of exchange relating to its corporate customers.
Business volume, reward honors & success stories act during last 5 years:
Business Volumes:
The business volume of the MCB of the last five
year so favorable results as it all elements in the business volume goes higher as
compare with previous year.
Rewards and Honors:
MCB is recognized
A successful model of privatization. Because of its
twenty one booming years of privatization in 2012
and its growth and stability, can be a case study for
those prospective government institutions which waiting to be privatized.
MCB has achieved following rewards;
MCB is the only bank in Pakistan that has achieved
 MCB win the “ CSR Business Exclusive Award” in 2012
 8 Euro Money Awards

 5 Asia Money Awards

Along with several other awards including:

 MCB also received “Most Stable Bank of Pakistan” awarded by CFA

Association Pakistan in 2011.
 MCB receive the “Best Bank of the Year” award by CFA Association
Pakistan.
 “Best bank of Pakistan” in 2011 by Euro money.
 The Best Trade Finance of Pakistan for two consecutive years.
 MCB Bank also received the “The Strongest Bank 2010” award by
The Asian Banker for being Pakistan’s best-performing financial
institution in 2010.
 In 2010 MCB was awarded by Leadership Achievement Award
 In 2010 MCB was awarded by Best Bank Led MMT Service
 In 2010 MCB got the BCR Award 2009-Banking Sector
 In 2010 MCB also got Certificate of Merit Award
  MCB was also the first Pakistani bank to be listed at London Stock
Exchange in October 2006 after attracting US $700 million worth of
demand for its US $ 150 million GDR issue.
Product/service lines:
Products and services of MCB can be
divided into 5 main heads.
 Personal banking
 Corporate banking
 Online services
 Virtual banking
 Islamic banking
Personal banking:

Personal banking involves following main heads.

 Accounts
  Banc assurance
 Self service Channels
 Loan
 Cards
 Rupee traveler’s Cheques

Accounts:

In personal banking of the MCB, following are the

different types of account that is open by the MCB that is given
below:

Basic Business Account:

 This account is opened with only Rs. 1000 only

  There is no monthly maintainers account charges.
  Unlimited free withdrawal transactions through MCB's ATMs.
  There is no limit on transaction through virtual banking of MCB.

Current Account:

 Low minimum balance requirements.

 There is no limit on transaction cash
deposits and
 Lockers and other affordable transactional
facilities.

 MCB Smartcard use abroad at thousands of

places

Saving Account:
  Low monthly average balance requirements.
 Profit transfer to your account on every six month.

 MCB Smartcard use abroad at thousands of places.

 Lockers available on very cheap rate.

Foreign Currency Account:

 Open your account in US Dollar, UK Pound, or Euro.

 This account is opened with us $500.

 There is no limit on transaction on your branch.

 Customer withdrawal cash in PKR.

Small Dollar Account:

 USD account is open in current, saving & fixed deposit.

 Bank provides his customer a free bank statement.

 Higher & attractive rates given to the account holder if he

maintains the bank account limit 10,000 USD.

Saving 365 Gold:

 The profit rate on this account is based on your balance, the

higher your balance the higher the rate.
 Profit calculated on this account on daily basis.

 Profit transfer to your account on the monthly basis

 Open your account with Rs. 500,000/- only.

Flexi Deposit mahana profit:

 This account is giving you the attractive profit rates.

 Option for ATM debit card to access profit earned.

 There is an option of automatic renewal of term deposits.

Business Account:

 Transaction ratio is based on this account is on your

balance, if you have a big balance than you have choice to
transact many time.
 The account is opened with a amount of Rs. 50000 only

Saving Xtra Account:

 The profit ratio is based on your balance, the higher the

balance the higher your profit
 Discount is given on lockers on 50%

 There is no limit on withdrawal through ATM in this account

Current Life Account:

 Current life account is opened with a Rs. 1000

 50% discount to customer on the renewal of debit card in
this account

 Balance required in this account is very low.

Small Saving:
  Earn as much as 7% profit on 200,000/-
 Minimum balance required in this account

 Profit transfer to your account on quarterly basis.

Khushali Bachat Account:

MCB’s one of the most significant

product is a Khushali Bachat Account, a Rupee savings account. Initial deposit is
very low. People of all categories open this account & earn a profit on the daily
basis.

MCB Lockers:

MCB bank also provides the different size of lockers to their

customers:

1. Small Lockers
2. Medium Lockers
3. Large Locker

Bencassurance:
 Flexi Life

 Life partner

 Edu care

 Dream wedding
  Capital Sure

 Future assure

 Protection Plan

Self Service Channel:

 MCB Mobile

 SMS banking

 ATM Services

 Call Centre

Loans:
 Car 4 U

Cards:
 MCB Visa Debit card

 MCB Visa platinum

 MCB Visa

 MCB Visa prepaid

Traveler Cheques:
 Rupee Traveler Cheques
Corporate Banking:

 Home remittance
 Loans
 Trade Finance
 Transaction banking
 Investment Banking
Home Remittance:
 Money Gram

 Express money

 List of MCB correspondent

Loans:
 Term Loans

 Working Capital Loan

Trade Finance:
MCB provide a trade finance to their customers in
which MCB provide a large number of facilities in exports & imports,
MCB issue letter of credit to his customer which is secure guarantee
by banks to its customer so dealing become more strong, MCB provide
also different facilities in import & export like purchasing of documents ,
provide finance for dealing etc.
Transaction Banking:
 Payment & collection
 Channel financing

Investment Banking:
MCB provide an investment banking facility to
their customer so that they use their excess resources in a right way.

Online Services:

Online services of MCB include:

 MCB ATM services

 MCB mobile banking

 MCB Call Center

 MCB smart card

 MCB Debit Card

MCB ATM services:

MCB Visa Debit Card:

MCB visa debit card types:

 Platinum
 Gold plus

 Gold

 Silver

MCB Mobile Banking:

MCB also provide a mobile banking to their

customers. The account holders of bank also use this facility to know the balance
of his account & many other facilities like mini statements etc.

MCB Call Center:

MCB have a call center which make

to facilitate their customers, account holders take any information
at any time from MCB call center & also send the complaints to
the MCB authority.

MCB Smart Card:

MCB now brings MCB Smartcard. It is a secure

and convenient instrument of payment 24-hour direct access to bank account. It
is a time saving instrument & on this era it is very useful because customer deal
with bank without any wastage of time.

MCB Debit Card:

Now MCB brings a secure, convenient and quick

payment facility that enables the customers to do purchasing by using their
existing MCB ATM / MCB Smart Card as a DEBIT Card.

Virtual Banking:

MCB bank also provides their customers a virtual

banking facility in which the bank customers control & manage their finance
himself. Customer uses their account any time through a large networking
system of MCB bank. Virtual banking of MCB provides a
large number of facilities to their customers like payment
through account, payment of charges, bills etc. some of
services of virtual banking are given below:

 Detailed Account Summary of all listed accounts.

 Mini-statements about transaction history for the account.

 Immediate or Scheduled Transfer of Funds between your own accounts,

as well as to third-party accounts.
  Payment of utility bills (electricity, gas, telephone) for registered Utility
Companies.

 Immediate or Scheduled Bills Payment.

 Bulk Funds Transfer for Corporate Customers.

Islamic Banking:

MCB also provide the Islamic banking to their

customers, In Islamic banking, MCB provide different kinds of products
& services to their customers that is given below:

Islamic banking products:

Followings are the Islamic banking products:

 Mudarba
 Murabaha

 Sharika al-Aqd

 Ijarah

 Ijarah Muntahia Bittamleek

 Salam

 Parallel salam

 Istisna’a Contract

 Parallel istisna
PESTL Analysis:

Political and Legal:

Political & legal system of a country affected

the economy of any country, the political system & rules & regulation (legal
system) is produce by their government & agency working in his country. The
frequent change in political & legal system of a country makes opportunity for the
organization working in country & it is also become a way to create threats for
that organization.

There is a political instability in Pakistan, a frequent

change in law & order condition that may be in favor or in against sometimes for
the banking sector.

Banking sector of Pakistan affect through different ways due to political & legal
changes,

 Employment practices change in this changing in political & legal system.

 Political interference regarding policies is estimated to increase as current
government is in race of power gain.
 Policies changes on daily basis in Pakistan so banking system not stable
for long time.
 Sometimes bank make contract in the favor of country but there is a
changing in the rules & regulation so that’s why banks are forced to cancel
the contracts so that’s why the economy of a country not goes to in better
condition.
 Economic:

Our economy also facing a lot of problems of different

kinds like:

 Employment
 Inflation
 Illiteracy

Which effect & slow down the overall business growth.

For the stability of banking business there is two things which are very important;

 Better consumer markets

 Higher borrowing powers

The main problem with over economy system is continuously changing in the
value of the currency of country, our currency devalues gradually which directly
impact on the reserve of foreign exchange, and our foreign exchange balance
reduces speedily which is a not a good sign for economy of our country.

 Interest rates
 Labor policies
 Government spending

In Pakistan,

 Inflation rate is very high in Pakistan so that’s why the purchasing powers
of people are very low because they have no savings.
 Inflation also increases the operating cost.
 Due to inflation, banks also increase the rates/ interest of loan so that’s
why the ratio of taking loan reduces & money not utilize.
 Due to the devaluation of rupee the economy pressurized day by day.
 Banks also deal in the foreign exchange which is a big asset of any
country, due to the huge expense in a country our foreign exchanges also
reduce & business activities in a country also decrease.
Social:
 Society is shaped by norms, values and believes. Social
factors often look at the cultural aspects and include health consciousness,
population growth rate, age distribution, changes in tastes and buying patterns. .
So understanding changes in this area can be vital.
Banking sector is very important for the well being of the society such as the
bank activity participating in the Prime Minister self employment Scheme.
Social culture of Pakistan affects the banking sector as,
 There is a lack of management skills & expertise in our country so for this
reason innovative activities are slow and conventional methods are
adopted.
 People in a Pakistan is not saving society but a spending society which
not manage their finance in a right way, there expenses are higher than
their income so our society is not supportive for the banking sector .
 There is no saving in the society so that’s why there is no investment in a
country.
 Ethics & value on the duties are very low because there is poverty in a
country & no training of people.
 Inadequate Accountability, lack of good governance and lack of good
infrastructure are the ways which help to creditors to cheat so that’s why
the ratio of bad debts increases day by day. Same situation is hoped to
prevail.
 Technological:

The adoption of new technology is a key success

factor of any department in a country so it’s also become a success part of
banking sector, in touch with a newly technology is a key factor of country, all
department should the worldly introduce technology in a right time. MCB
introduce many new technologies in banking.
So we can say that PEST Analysis is a perfect tool for the managers and policy
makers that help them,
 in analyzing the forces that are driving their industry and
 How these factors will influence their banks and the whole industry in
general.

MCB is now using technological features in its operation,

 Almost all the branches of MCB in a country are computerized which put a
good impact on customers & their dealings.
 Now almost in the entire world, computerized banking is used, MCB
should to enhance their computerized banking technology so that the fake
transactions not occur by ATM.
 Electricity short fall is a big problem for bank,
 MCB should to train their employees related to technology, hired fully
trained & new ideas person.
Technology feature help the bank management to provide the customer
services according to their standard. In this way, bank fulfills the need &
demands of the customer.
MCB’s Contribution towards economic development:
MCB is playing
a progressive role in economy by providing new, pioneering and value-added
products and services to its diverse range of customer base. MCB provide
financial solutions to major segments of its customer base, namely retail and
corporate. To make sure a more paying attention approach in satisfying the
diversified customer segments MCB has recognized separate business groups.
Habitually MCB has been focused towards commercial Lending and more
recently it has shifted towards consumer lending.

Shariah Compliant Product & Services:

An Islamic banking unit

has introduced by MCB for the purpose to offer Shariah compliant products and
services. MCB has established Islamic banking branches in many cities. Now
MCB is planning further introduce of Islamic Financial Systems and to bring
Shariah compliant network on the equal level of formal/ traditional banking.
Role in SME development:

MCB modernize its large number of

branches and trained its staff for meeting the requirements of SMEs and other
retail customers. For this very essential sector of Pakistan economy, MCB has
setup a separate SME Financing Division to provide modified financing solutions.

Consumer financing:

For satisfying personal needs of the

customers, MCB focuses on the development of innovative consumer asset
products. MCB has a significant share of consumer financing business with its
House and Car Financing schemes. Recently, MCB has launched running
financing facility against the mortgage of property.

Employment Opportunity:

MCB provides jobs to a large number

of people so MCB contributing in increasing the employment opportunities in
Pakistan.

GDP Contribution:
As in GDP, contribution of banking sector is 3.7% so
being a part of banking sector it has its part in GDP, is helpful in the growth of
economy of Pakistan.
Low Transaction Cost:
MCB offers on line services, so reduce the
costs of transportation for the transfer of money, it is also beneficial for the
economy of Pakistan.
Broadest Branch Network:
MCB has a broadest branch network in
Pakistan, it has almost 1173 branches in Pakistan so performing their functions
and collecting money from each corner of the country so greatly contributing to
the growth of the economy.

ORGANIZATIONAL STRUCTURE OF MCB:

As MCB is a banking
organization also listed in stock exchange therefore it follows all the legalities,
which are imposed by concerned statutes. Mr. Muhammad Mansha is chairman
& M.U.Usmani is the president and chief executive of the Bank with a team of 10
directors and 1 vice chairman to help in the business control and strategy making
for the company.

Recently the organizational structure was re-designed as follows:

Chairman: Mian Muhammad Mansha

Vice-Chairman: S.M.Munir
President & CEO: Mr.Imran Maqbool
Board of Directors:
 Mian Mohammad Mansha (Chairman)

 S.M. Muneer (Vice Chairman)

 Tariq Rafi

 Shahzad Saleem

 Sarmad Amin

 Ahmed Alman Aslam

 Dato Muhammad Hussain

 Mian Raza Mansha

 Aftab Ahmad Khan

 Mian Umer Mansha

 Manzar Mushtaq

 Dato’ Seri Ismail Shahudin

 M.U.A. Usmani (President & CEO)

Chief Financial Minister:

 Salman Zafar Siddique

Management committee:
 Ali munir
  Agha Saeed khan
 Raheel Ejaz
 Imran Maqbool
 Laqa Sarwar
 Muhtashim asahi
 Muhammad Noman Chughtai
 Salman Zafar Siddique
 Ahmed Kareem
 Muhammad Ramzan
 Ali Kazmi
 Kamran Rasool
 Adnan zaki
 Syed Rashid Rehman

AUDIT committee:
 Tariq Rafi – Chairman

 Ahmed Alman Aslam

 Dato’ Mohammed Hussein

 Aftab Ahmad Khan

 Dato’ seri Ismael shahudin

Company Secretary:
 Abdus S. Sami

Auditors:
  KPMG Taseer Hadi & Co.

(Chartered Accountants)

Legal advisors:
 Khalid Anwer & Co.

(Advocates & Legal Consultants)

Authorized Shares:
MCB Authorized capital is 10,000 shares in million.

Issued share:
In total authorized capital the issued share are 8,362 in million
Hierarchy Chart of the Organization:
Number of employees:
9987 Register employees working in MCB

Main offices:

Registered office:
MCB BUILDING, F6/G6
Jinnah Avenue, Islamabad
Principal office:
MCB TOWER, I.I. Chundrigar Road, Karachi
Number of Branches:
1173

Introduction of all Department:

There are different departments

working in MCB bank some of them are as follow.
 Customer Service Department

 Cash Department

 General Banking/Remittance department

 Credit and Advances department

 Foreign exchange department

 Account Opening Department

Customer Service Department:

 The first department is a
customer services department which is deal in with respect to the customers
dealing like balance inquiries, account statements, customer complaints.

Cash Department:

Cash department relate with all cash

transaction like deposit & withdrawal of cash in bank, this department is manage
by the accountant. They deposit the amount of customers, withdrawal the cash of
customers, deal in DD/ PO etc. Accountant check the balance of cash @ the end
of the day & it should be equal.

General banking department:

General banking deals with

remittance, issuance of DD, PO, Funds transfer, Rupee traveler Cheque
Issuance and payment, Cancellation and payment of DD PO, inward clearing,
Outward clearing, Cheques Collection, issuance of Term deposit, fixed deposit
and cheque book issuance etc.

Credit and Advances Department:

Credit & advances

department manage the credit in a bank & arrange the loans for business man &
also for their customers.
1. Loans

2. OD (overdraft)

3. Cash credits
Bank issue loans for short, medium, long terms to their customers & bank not
issue these loans without any security on the back of this loans so bank
mortgage or pledge the property, any assets or documents of customers which
are often the higher than the market value of loan or some time equal to the
value of loan.

Foreign Exchange department:

This department deals with all

the foreign exchange affairs like payment or retirement and foreign remittances.
Every transaction which is take place in the international banking shall be carried
out at rates which are settled by the state bank of Pakistan.

Account Opening Department:

This department deals with

opening of account in Pakistani as well as foreign currency.

Comments on organizational structure:

 The organizational structure of MCB is growth slanting and participative.

 Basic aim of the management is to provide a place which is much possible

and comfortable for employees of the bank.

 MCB has created a tough environment that encourages creativity and

assurance.

 Vibrant culture offers various growth opportunities across Pakistan and in

many other countries around the world.

 MCB foster a work environment where employees can understand their

latent whether locally or in the international arena. Thus, enable the
 employees to achieve their specialized goals while keeping in synch with
the bank’s overall objectives.

Internee work:

Branch Introduction of MCB Satellite Town Sargodha:

I choose the MCB
bank for internship. I completed my internship in this bank. This bank is situated
in satellite town sargodha. This branch establish in 1975.
Some other information about my branch is given below:
Every bank has a code that is assigned by the head office, my branch MCB code
is 0438. To contact with my branch following are the numbers are given below:
PTCL # 048-3210760
EMAIL# mcb0438@mcb.com.pk

Period of internship:
Joining Date: 15 July 2019
Leaving Date: 26 August 2019

Detail of supervisor:

Position/ Designation Name

Branch Manager (BM) Mr. Khurram Shehzad

Branch Operation Manager (BOM) Mr. Tehseen Sarwar Warraich
General Branch Officer (GBO) Mr. Ausjah Abbas
Customer Service Manager (CSO) Ms. Sadia Saleem
Weekly timetable:

1st week
Department: General banking

Activity/ Task
Introduction of bank.
Learn about deposit slip and many vouchers
Learn about the different kind of application in bank
Learn about different kinds of cheque
See many banks stamps & many vouchers.
Learn about how to fill the deposit slip & others vouchers.

2nd week
Department: General banking (Account opening section)

Activity/ Task
Learn about opening a new account & understand the function of
different account, customer relationship
Opening an individual account
Learned many other account like zakat, business, student account
During working in account opening department, I opened 5 individual
accounts. Fill their Account forms & KYC form.
Learned how cheque book & ATM card issue.
Make practices in the account opening department.

3rd week
Department: General banking (Clearing section)

Activity/ Task
Learn about the basic of the Clearing department in general banking.
  Outward clearing

 Inward clearing
Understood the whole section of outward clearing
Get the knowledge about inward clearing
I also passed entries in the clearing (inward & outward) register.

I Collect cheques for clearing from supervisor.

Issue deposit slips to customers.

Gets the knowledge about the intercity & same day clearing
Last day, work overall in clearing department
 Received cheques from customers
 Issue deposit slips to customers
 Recording of different kinds of information about the customers like name,
date, address, bank name, drawee name in clearing register.
4th week
Department: General banking (Remittance section)

Activity/ Task
Learned different activities in remittances department.
Gained basic knowledge about Demand Draft (DD) and Foreign Demand
Draft.
Learned about the Local Fund Transfer (LFT).
Use of Traveler cheque in banks.
In 4th day of this week. I understand & get the complete knowledge about P.O
Understand the process of make of P.O & issue of P.O
Learn the process of the making of DD.

5th week
Department: General banking (Customer Service Section)

Activity/ Task
I performed the duty of CSO. Attend call, receive inquires & make call to
customer in any case.
Help of customers in the activation of ATM
6th week:

Activity/ Task
Learned about ATM.
Terms & condition about ATM.
Filling & Receiving of form of ATM.
Issue the ATM cards to the customers after fulfill the necessary requirement.
Receive & Record the complaints about the ATM from customers.
Learned about the lockers facility provided by MCB
Final practice in account opening
Final practice in clearing & remittance department.
In last day, I worked almost in all departments & share our experience about my
working with staff.

1st Week:
In first week of my internship I work with general banking department.
My supervisor is Ms Sadia Saleem. She is a customer services officer (CSO).
She tells me about the general concept of banking. She gives me a brief concept
about the deposit slip & many application & voucher that is used in bank. Also
tells me about different cheques & their functions.

2nd Week:

I work with the account opening department in the 2nd week. Here I
learn about, how to open the different kinds of account. Which things kept in
mind in opening an account? How accounts close & Issuing of cheque book &
many other things.
3rd Week:
In the third week, I worked with the clearing department.Here I
learnt,different things like inward & outward clearing. I also learn the filling of
entries of clearing. I receive cheques from customers also.

4th Week:
In the 4th week, I work with the remittance department under the
supervision of the Mr Bilal. I learn about the RTC, making of PO & DD.

5th week:
I performed the duty of CSO. Attend call, receive inquires & make call
to customer in any case.

6th Week:
In the last week, I work in ATM department; learn the whole procedure
of ATM. Learn the locker procedure. At the end, I work with the all departments
(General banking, Clearing, Remittance, ATM and Cash).

Detail of department along with operation:

1st week
Detail of my activities:
In my 1st my day in internship, I met with all staff in the
bank. My 1st week of internship is in the general banking department, the officer
of general banking department is Ms Sadia Saleem, she is my supervisor in
general banking department. In my 1st day I learn about the bank, what is
banking sector? What is the main function of the banks & over all the basic
information about bank? In 2nd day I learn about the deposit slip which is a part of
general banking, here a bank officer deal with customer. Customer deposits their
saving in bank for many purposes. I learn the whole procedure of deposit slips &
many other vouchers in banks. In 3rd day of my 1st week in internship, I learn from
my supervisor about the different kinds of the application e.g. funds transfer
application. MCB bank provides a faster way of transferring cash to another
place. I personally observe this thing in bank. In 4 th day I learn from my
supervisor about different kinds of cheques in the banks. Bank receives different
kinds of cheques from customers who have a different function. In a 5 th day of 1st
week, I learn about the different stamps that are used in general banking
department. This stamp is used in filling of deposits slips & funds transfer
application. In the last day of 1st week, I learn about the fillings of this slips like
deposit slip & fund transfer application. Mam fill one slip so that I understand than
in a whole day I filled him all the slips in the bank.
Some important information gives me Ms Sadia Saleem:
 In filling of cheques. If in the slips, cutting or overwriting is happen than it
is necessary to take a signature of the customer on that specific place
where cutting is done.
 The amount which is written should be same in word & figure
 The copy of CNIC is necessary demand by customer in the filling of
deposit slips in case of those customers who have no bank account in
MCB.

Procedure of online transaction:

Following are requirements in the filling of
online transaction
1. CNIC no. of sender.
2. Beneficiary Account Number
3. beneficiary Branch Name and branch code
4. Amount of Funds transfer in words & figure.
5. Signature of the customer who online transfer the amount.
 6. Purpose of transferring or online.

2nd Week:
Department: Account opening

Detail of my activities:
In the second week of my internship in the MCB, I work
with the same supervisor Mam Sadia Saleem. In this department I learn about
the account opening process. My supervisor guides about the different type of
accounts in the bank. She tells me about the different types of account like
individual account. Sole proprietorship account, partnership account, corporate
level account etc. my supervisor also tells me the some important things which
kept in mind during filling the account form. In this week firstly understood the
whole procedure than practically work in this department. I opened many
individual accounts, collect the data from customers & than fill their account
opening form.

Opening of New Account:

The primary function of any organization is to create
relationship between organization & customers. Banks create this relation by
opening the new accounts of customers in the bank. Every bank tried our best to
open the new account on maximum level. In this way bank generate their
income. MCB open the different types of account given as follow:
Formation of individual account:
Banks follow the different rules &regulation
before opening the individual account. A person come in the bank for opening the
account with money, manager of the bank demand the original CNIC from the
customer. If customer has an original CNIC than it is proving that the customer is
the resident of the country but it is not only requirement for the customer.
Customer sale officer (CSO) verifies the CNIC with the NADRA verfysis.
MCB give a lot of respect to the customers. Before opening the account,
manager asked from the customer about the income resource of the customer. If
the purpose of the income is legal than the bank open the account of the person.
The bank provides the account opening form to
customer. In this form the customer provide the information that is written in the
form. If the customers not fulfill the form himself than the bank employees fulfill
the form of the customer on the behalf of the customers. I also fulfill the forms of
the customers of account opening.

Requirements for opening an individual account:

• Photocopy of national identity card of concerned person
• Also give the copy of CNIC of next kin
• Application of account opening
• Signature on the signature specimen card
• Must write the source of fund
When all these requirements fulfill the customer officers signed on the signature
specimen card for attestation. The customer deposits the money to the teller;
receive the deposit slip for future references.
Account of salaried person:
• Copy of CNIC of the salaried person
• Person attach the salary slip with the form
• Also attach the letter that is by employer
• CNIC copy of next kin

Business Account:
Following are the requirements for opening the business accounts:
• Copy of CNIC
• Business Letter head
• Business Stamp
• A letter in which the request for account opening
• Copy of National Tax no.
• Also mention the place of business

Procedure of closing an account:

Customer has a right to close the account

himself. Customers written an application to the bank in which the customer
request to the bank for closing the account. Bank done following activities in
closing an account:

Return the remaining balance to the customer. Customer returns the

debit card, cheques book & other instruments to the banks. After doing process
the bank closes account

Issuance of Cheque Book & ATM card:

 The bank provides the cheque book to
the customer. Bank officer take a signature on from the customer than issue the
cheque book. Second time the cheque book is issued when the customer fill the
leaf that is attached in the existing cheque book. The bank officer applies for new
cheque book online.
Cheque book contain on 10, 25, 50, 100 leaf. One
cheque book is issued at one time. The bank record the cheque book issuing
entry in the register where he record the name of customer, account number,
cheque book leaf number from start & end & at last the bank officer take the
signature of the customer.

3rd Week:
Department: General Banking (Clearing Section)

Detail of my activities:
Clearing Department:
MCB provide a lot of services to the customer. In the 3 rd
department, I work with the clearing department & here my supervisor is Ausjah
Abbas.He guides me about the clearing. In banks, two types of clearing are
done. One is inward clearing & 2nd is outward clearing. Banks receive the
cheques of the customer whose are drawn on it of the others banks. Customers
who are not in the city also avail this facility.
Clearing:
Clearing is the facility that is provided by the banks to the customers
for the transfer of the funds. Here I explain clearing through an example. A is a
customer of MCB receive cheque from the person who is the customer of other
bank, present this cheque in the MCB. Bank put the process on this cheque &
this example is also for the outward clearing. Now I explain the both types of the
clearing under:

Kinds of clearing:
 Outward
 Inward
Outward clearing:
1st is outward. In this clearing, in MCB bank the cheques
of the others banks is present. The General Branch officer work on it, verify the
cheques of the others bank & put in the NIFT portion. NIFT receive the cheques
from the banks & transfer the cheques to the original branch. The bank where is
the cheque is present record the entry in his book & next day or after three days
when the verification is done by the bank, the presenting branch of that cheques
credit the accounts of the customer with the amount that is written in the
cheques, credit means increase in the account of the customer & if the
verification is done by the bank & reject the cheque by the bank than the bank
not credit the account of the customers.
Inward Clearing:
A second type of the clearing is inward clearing in which the
bank receives the cheques from the NIFT. These are those cheques which are
the cheques of that branch & shown any other branch & receive these cheques
for the verification. The collecting branch where is cheques is verified check the
different things before verify the cheque like account of that person that he has a
money in the account or not. If there is money than the bank officer verify the
cheque & transfer in the next day or after three days in intercity clearing & debit
the account of the customers which means that the deduction of the amount from
the account of the customers. Next branch receive the cheque & credit the
account of branch customer. If the bank where his own cheque is present & after
verification clear the cheques but after it if the cheque is cancel because of any
reason than the bank again the credit the account of the customer because the
money is not deducted from the next branch. The debit & credit is recorded in the
voucher of the debit & credit. The credit voucher is the yellow color & the debit
voucher is the pink color. The transaction of the inward is also recorded in the
register of inward.

Intercity clearing:
Banks are divided in to two areas, one is the local area & the
second is the intercity area. In local area, the nearest areas exist. For example,
for the Satellite Town Sargodha branch, Bhalwal, Bhagtanwala, Kotmomin &
many other areas that is attach with the Sargodha are in the local area. On the
other hand, Lahore, Islamabad, Karachi & many other cities exist in the intercity.
The banks provide the intercity facility to the customers. The cheques which are
drawn by the person on the other person but not for the local area exist in the
intercity. NIFT provide the facility of intercity to the different banks. Bank officer
pass the cheques, sign on it, pass the stamp on the back & front of the cheques
& NIFT receive the cheque & transfer to the specific branch. The intercity is done
within the three days. Banks charge the amount on the intercity facility from the
customers. NIFT charge the amounts from the banks for the transferring. The
charges of intercity is Rs. 290.
Same day clearing:
This is also a facility that is provided by the banks to
customer that is same day clearing in which bank receive the inward & outward
cheques through NIFT. NIFT clear these cheques on a one day. This facility is
only available in the large size branches in big cities. This facility is not in the
Satellite Town sargodha branch.
NIFT deliver the cheques to the bank 10a.m & after it
send these cheques to the other bank at 4p.m after clearing & also receive their
charges. This facility is provided only the cheques of Rs. 500000 & more.

Types of Collection Cheque:

 Transfer delivery Cheques:

Cheques in which two branches involve but

both branches are under one name like MCB. One branch collected &
other branch paid the amount of cheque.

 Clearing Cheques:

Clearing cheques are those cheques which are drawn

in the banks in the same city or area. These areas exist in the local area
according to the NIFT distribution.

 Collection Cheques (CC):

CC is cheques which are drawn upon bank of

the same branch or on the others banks, but situation of these banks is
not in local area. One bank is in the intercity distribution.
4th Week:
Department: General Banking (Remittance Section)

Detail of my activities:
Remittance Department:
In the 4th week I work with the remittance
department.In this department I learn about the remittance in the MCB bank.
Remittance is a facility in which bank transfer the money within the country &
outside the country on the behalf of the customer & deduct charges for providing
this facility. Remittance has two types:

Types of Remittance:

Inward Remittance:

The first type of the remittance is the inward remittance

in which bank receives the instrument from the customer for transferring the
money.

Outward Remittance:

The second type of the Remittance is the outward

remittance in which the bank issue/ pay the instrument to the customer on the
behalf of the other person.

Participant of Remittance:

Following are the parties that is a part of remittance,

 Beneficiary
 Applicant
  Agent (bank)

Ways of Payments:

Demand Draft (DD):

Mode of payment in which the bank made the draft on the
behalf of the customer. The bank fills the form of the demand draft. The amount
is deducted from the account of the person. This is made especially to avoid the
loss of physical amount. Customer maximum tried to not have money in the
physical nature so they became the demand draft from the bank.

Pay Order:
It is also a mode of payment in which customer order to the bank to
pay the certain amount of money to the specific person on the behalf of the
customer. The bank deducts the amount from the account of the customer.

Steps involve in issuing DD and PO:

 if a person want to make a DD & PO from the banks than he write an
application to the bank than bank make the DD & PO on the behalf of the
customer. Bank deducts the charges from the customers.
 The application consists on some question which is necessary to fulfill by
the customers like name, currency name, beneficiary name & signature of
the customer.

Banker’s cheque:
An instrument that is newly introduce in all banks in which an
order to pay the amount of money to the customers & in this instrument the
restriction of the presented at the specified branch is eliminated.
5th week:
Department: General banking

Detail of my assignments:
In the course of 5th week as I served as cso I learnt
to serve the customers ,how to deal with them.Help them in activation of ATM
cards and other informations etc.

6th Week:
Department: General banking

Picture of my working:
In last week of my internship I work with the general
banking department & here I work in ATM department. I learn the whole
procedure of the ATM issuing & many others things about the ATM.In the last day
I work with all departments to understand the work of all departments again.

ATM Cards:
Banks provide this facility to those customers which have the
account in the banks. Following is the procedure adopt by the bank in issuing of
the ATM.
 Customer fills the form of ATM issuing. Customer provide the information
to the bank which is demanding in the form
 This form check by the general banking officer & after the verification this
form data is sent to the Karachi ministry who work on it.
 When banks receive the card from Karachi, he sent this card to the
customer on his address which is written in the form.
  When customer receive the card than he register the card by calling the
helpline of the bank & receive the password number which he want.
 When the card is register than it is become useable by the customer.

Locker facility:
MCB also provide a facility of the lockers to the customers.
MCB provide different kinds of lockers to the customers like small size locker,
medium size lockers, large size locker, fee on the lockers is charge on the
annually basis from the bank. Locker is open with two key. One key is in the
custody of the customer & other in the custody of the bank.

Procedure of using locker:

When customers want to use the locker, he goes
to the bank with a key of locker &Met with the manager. He records the entry of
using the lockers by the customers. Firstly the manager put the key to the locker
& than the customer attaches the key of the locker than locker open.

Task Assigned to me:

I assigned different task during my internship that is
given below:

Issuing Deposit Slips to Customers:

In clearing department I issue the
deposit slip to customers.

Fill the online fund transfer applications:

There is a lot of transaction of
the online in a day, so I filled a lot of online application in a day.
Opening of an account:
Bank opened three to five Accounts daily so that
there is a long form which many people not fill himself. I fill the account
opening form & signed from the supervisor.

Vouchers:
I made the debit & credit voucher in a day. Debit for charge the
commission from accountholders & credit to transfer any income to the
accountholder account.

Issuance of cheque book:

I also issue the cheque books to the
customer. The first time cheque book issued after the verification by the supervisor.
Banks post a letter of thanks to the new account holders & when the customer
come with the letter of thanks than I record the data in the cheque issuing books
like name, no. of leaf, cheque book no & take the signature of the customers.

Summary of learning:
I have done my internship in the MCB bank in
Sargodha. Internship provides me a chance to enhance my abilities. MCB is a
famous bank in Pakistan & it is my luck to do work with a high standard banking
organization. The entire supervisor in the bank is very competent. I learn a lot of
things from our supervisors.
In the start I am shy & nervous that how I do work
with the staff & understand the banking system in a practical field but my all
supervisor trained me very well I learn a lot of skills in the MCB which help me at
everywhere in my career & practical field. I also learn how a burden of work
manages in the bank. My supervisor takes a lot of work from me & I tried our best
to do well because these are my responsibilities. I observe many things in doing
internship in bank. Internship also influence my future career plans & I also
relate my knowledge with practical field work.

Skill:
I learn a lot of Skills in the internship. My all supervisor are very
helpful. They are all provide me a maximum time in his busy time & tried his best
to provide me a lot of skills of practical field. Followings are the skills which I
learn in the MCB.

 My confidence increase
 Dealing with customer
 Manage the tough time in the bank
 Discussions on general field
 Satisfied the customers
 Understand overall system that is adopted in banks expect computerized
recording of data
 I adopt a lot of good habit after the internship
 My management become strong & more punctuate in time
 I take a decision very quickly with a great thinking, so that my decision
making skill enhance.
 A big thing that I observe in my personality that is I feel I become
professional & I try to in my normal life to adoption this behavior.

Responsibility:
During my internship in MCB, I have taken a lot of
Responsibilities. I like the banking field so I enjoy the work in internship. At all
time working in all departments, my hardly try that my supervisor take a lot of
work from me. These responsibilities enhance my abilities & skills. I enjoy the
burden of banking work in all departments. I work with each department like
general banking departments, clearing & remittances department, cash
department etc. I understood the filling work in the bank e.g. filling of online slips,
deposit slips, debit slips, credit slips & recording of different activities in the bank
in register.
During my internship I take a lot of responsibilities. These responsibilities given
below in sequence:

 Filling of different kinds of cheques

 Filling of online application that is also called the funds transferring
application
 Filling of deposit slips
 I take a responsibility of record of inward & outward clearance in
the register on the daily basis & I trained very well in this working
 I take a responsibility to calculate the bills amount from the bills in
the days of bills paid by people & make a scroll sheet of bills
regularly.
 Sometimes, in some cases I prepaid the debit slips & credit slips.
 Recording of cheque book issuing & ATM issuing in the register.
 I take a responsibility & my supervisor of general banking
department assigned a duty that when a customer is coming to
open an account than I fulfill the form of newly opened account.
 I also work as a telephone operator in the MCB bank. I call the
customer to take a cheque books. I also attend the calls of the
customers & listen the complaints of the customer

In working in all departments of bank, my

knowledge enhances & I learn a lot of new things in the bank. I get the
experience working with bank. I understand a lot of rules & regulation about the
bank, their working, regarding customer behavior, staff relationship & many other
things. In working different department than I know that each person has a role in
making the organization successful. Fulfillment of responsibilities by each staff
member in time makes an organization more prosperous.

Influence on my future plan:

 Internship where provide me a lot of skills
& enhance my personality & also give a right way to handle the business
activities there it is provide me a lot of guideless about my Future Career. I
personally like the banking field & have a dream to join the banking field after my
completion of study.
To make plan about your future is hard nut to crack .many people usually fails to
choose their right career and it caused for failure of their life. Before my
internship, there is not a clear theme in my mind about my practical field only like
the banking sector. But by doing the internship in the MCB bank, my ambiguous
image becomes clear in my mind. My expectation about this field frequently right
so internship in MCB bank strongly influence my future career plan.

Practical field & my class room knowledge:

There are a lot of task &
activities that I performed in the MCB bank. Before internship I know the
maximum business rules & many accounting standard which is adopted in
working of business recording. I correlated my knowledge many times during my
internship. I agree a lot of this thing that the things which I learn in my academic
center correlated with the practical field but it is a single aspect that I thought our
knowledge to the practical field is the adoption of this knowledge in to the
practical field because we have no experience before. Through internship it was
came in to my sense that which we learnt in our study career is no idle /it matters
lot in field work to show competency

Conclusion:
The banking system of Pakistan is not well established as
compare to the banking sector in the world but its play a vital role in the
economic growth of the country. Banks run the financial part of the country to
make the country more efficient & productive. In a short way, we can say that the
banks are the back bone of any country for its development.
The banking sector overall work on the same nature of the task
like focus the customer & understand the need & want of the customer, improve
the management policies of the banking sector, develop the organized structure
for the banking sector. Almost all the banks in the country work for the single task
for the development of the country.

Key conclusion derived from internship:

In a nut shell, internship provide
a lot of skills, abilities & many practical field knowledge, to do internship in the
MCB, it’s not only fulfill my internship requirement of university but in real, I
enjoyed a lot this experience of internship,
I derived a lot of experience from the internship
experience. I read the whole history of the MCB; I gained a lot of knowledge
about this organization. In future I also suggest to our friends to do internship in
the MCB, this bank provide a completely internship environment to his internee.

General observation about sector:

During my training period I have observed a lot of things .every organization has
some strong points as well as weak points/ during my training tenure have
observed that over all MCB is a well known and well establish organization /and
it have achieved a lot but I also observe some point which are necessary for it to
cope in order get more pronunciation and success, here I am trying to mention
here some points which are observed by me during internship tenure/

SWOT:

Strength:
  Only the one bank that is register in the London stock exchange.
 A large number of MCB branches in the country
 Capture a huge market in the banking sector & strong presence in the
market.
 Provide a lot of product & services to the customers.
 MCB also established their business abroad which help to generate the
foreign exchange.
 MCB use the modern technology in the banking field.
 Provide a twenty four hour services to the customers.
 MCB win the “ CSR Business Exclusive Award” in 2012
 MCB is only the bank who wins 8 Euro Money Awards & 5 Asia Money
Award. MCB also become the strongest bank of Pakistan in 2010.
 MCB have a skilled & experience management & staff.
 MCB provide efficient IT environment & online banking to customers.
 MCB is in the Top 3 commercial banks in Pakistan.
 MCB performance increase day by day.
 MCB provide the social culture to the customers in all branches.
 MCB focus on the customer services & tried to provide new products &
services to customers.
 MCB create/ develop a strong relationship with customers.
 MCB utilize his resources in an effective way.
 MCB has a largest ATM system in all over Pakistan.

Weakness:
 Satisfaction level of MCB employees not according to his own wish.
 Favoritism/ Biasness happen at different stages in bank
 Advertisement not effective so that customers not known MCB products.
 There is no equal importance among the employees.
 There is a difference between the good worth customer & lower worth
customers in shape of account.
 Centralization structure used in MCB so that’s why many decision is not
goes in the favor of organization.
  The employees not loyal & honest with organization because
management not fulfills the basic demands of employees.
 The employees not promoted on upper level on the base of performance
but on the base of seniority.
 Behavior of the higher management is not pleasant with lower level of
employees.
 MCB not involve the competent staff in the audit of the firm.

Opportunity:
 MCB should to expand his system with in the country & outside the country
as well.
 MCB should provide the espousers to the customers which other banks
not provide.
 Bank should establish the Islamic banking at possible levels.
 Increase the number of branches of general banking as well as Islamic
banking.
 MCB cover many areas outside the country, should expand their foreign
banking at maximum level.
 MCB introduce a lot of new products for the customers like car financing &
many other things. It helps to increase the market share.
 MCB should control the internal environment in the organization which
increases the profitability of the bank.
 MCB should provide a dynamic environment to the employees which help
to increase the growth.
 Although MCB provide a lot of products & effective services to the existing
customers. MCB should plan to facilitate the new customers which
become the cause of growth for MCB.
 As MCB earn a lot as compare to previous years. MCB should provide
facilities to the employees so in this way they become so loyal about bank
& productivity of the bank increase.
 MCB have a skill & experience staff. MCB should to train according to the
international standard so the risk of fraud to be eliminated completely.
 MCB should open the branches in the rural area so the people of rural
area aware from bank & efficiency & productivity of the bank increase.
 The bank earns a lot of profit by given the loan to the industrialist &
agriculturist.
 MCB has prospect to commence new schemes for deposits because the
trend of saving in Pakistan increase.
Threat:
 Economy of the Pakistan is not strong so it is a great threat for banking
sector as well as MCB.
 In Pakistan, the political condition is not well. It is unstable political
environment in the country which affects the MCB working at any stage.
 There is a perfect competition in the banks in Pakistan.
 Inflation rate high in Pakistan which affects the overall rates of bank.
 In Pakistan, the banks of others countries also work with great capital
which is a biggest threat for banking sector as well as MCB.
 Foreigner banks decrease the market share of the MCB.
 Mergers of organization are also a threat for the MCB.
 MCB run their business in outside the country so it is also a great
competition faced by the MCB in other countries.
 Huge competition in the market exists so Employees not attach with one
organization for a long period of time.
 The cost of running the business in the Pakistan increase gradually so it’s
become so difficult to compete with the financial sector of the country.
 Frequent change in the law & order situation is become a threat for MCB.
RECOMMENDATIONS:

 The employees of MCB not satisfied well so that management adopts

different techniques to motivate employees because their employees are
the key factors for their organization.
 Many people don’t know about the products & services of the bank so that
MCB should advertisement their products & adopt different kinds of
marketing techniques in advertisement of the product & services so that
people understood easily.

 I recommend that bank equally treat every customer, give protocol to each
customer equally whether he has a big account in bank or small size
account in bank.

 Centralization exists in the MCB bank so it should change the organization

structure from centralization to decentralization.

 There is a lack of organizational loyalty in staff. So management only can

handle by given the incentives to each employee on equal basis.

 Promotional only done on the sonority basis not the brilliancy so that
management should change their theme of promotion strategy.

 Management should to treat with their subordinates very jolly not harshly
so that the employees motivate & productivity & efficiency increase.

References:

 MCB annual Reports

 MCB Branch Manuals