Dear Jarkko

Hi,
Last night at 10h31'36 PM, the system changeover from SYS1 (before the system operated at
SYS1) to SYS2. I checked the Notify at MicroSCADA SYS600 in SYS1, see errors follow as
pictures attached.
Can you please check and fix problems at SYS1 server (all the system)?
And, You check help me about overload the system (overload RAM), can you? Should uprade
RAM for the SYS 1 and SYS 2?
I look forward to hearing from you.
Best regards.
Mr. Duc.

--
NGUYỄN ĐÌNH ĐỨC
PHÒNG ĐIỀU ĐỘ - QNaPC-EVNCPC
SĐT: 079 220 8955 - 0396 368 797

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Vào Th 3, 23 thg 7, 2019 vào lúc 18:37 Jarkko Hautamaki <jarkko.hautamaki@fi.abb.com> đã
viết:

Dear Duc,

We are currently having vacation time here in Finland for which reason our specialists are not in
office.

Some ideas / questions to start with from my side.

At the time you received the “The oldest update of signal “QNE150_XT171_I_BCU:P10” is not
sent to the NCCs” messages in Notify window was the communication to NCC working
correctly? How many NCC you have currently configured? Was all/some of them having
problem with communication? It seems like all those signals are measurements, is NCC
receiving binary signals normally?

Within the log file there also seems to be “COM_GENINT” message repeating every 30
seconds.
COM_GENINIT is representing the general interrogation command. Execution of GI in 30 sec
period looks strange for me. Is this command really coming from NCC so frequently?

This is what COM500i manual tells about the COM_GENINIT:

Now while SYS2 is active server are you still getting the same messages in Notify window? Is
(all) NCC’s receiving information correctly?

Regards,
Jarkko

From: Đức Nguyễn <nguyenduc1391@gmail.com>

Sent: maanantai 22. heinäkuuta 2019 5.54
To: Jarkko Hautamaki <jarkko.hautamaki@fi.abb.com>
Subject: Fwd: About support fix problems at SYS1 Server

CAUTION: This email originated from outside of the organization. Do not click links or open
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Dear Jarrko,

After I checked the system, I can reply follow as:

- At the time you received the “The oldest update of signal “QNE150_XT171_I_BCU:P10” is not
sent to the NCCs” messages in Notify window was the communication to NCC working
correctly? Working correctly
- How many NCC you have currently configured? Only 1 NCC
is NCC receiving binary signals normally? Yes
Is this command really coming from NCC so frequently? Yes
- Now while SYS2 is active server are you still getting the same messages in Notify
window? Yes
Is (all) NCC’s receiving information correctly? Working correctly
I look forward to hearing from you.
Best Regrads,
Mr Duc