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Located on the southern tip of Bali, in Sawangan, Nusa Dua, the resort only 30
1 Location of The Ritz-Carlton, Bali minutes (20km) away from Ngurah Rai International Airport to the south.

12.7 hectares white beach front and elevated Cliff top settings
313 combined oceanfront suites and villas with view to the ocean and resort’s lush
garden

3 restaurants and 3 bars

Restaurant: Bejana, Senses, The Beach Grill
Lounge and Bars: Raku, The Ritz-Carlton Lounge and Bar, and Breezes Tapas
2 Resort’s Overview Lounge

The Ritz-Carlton Club

Ritz Kids
Majestic, beachfront wedding chapel
Meeting facilities with 1 balroom, 4 breakout rooms, and 1 boardroom
The Ritz-Carlton Spa featuring 14 treatment rooms including 4 spa villas
Theme of the hotel: The Source of Life
We take the inspiration from the Indian Ocean as The Source of Life in Bali, as most
of the spiritual Balinese traditions centered around water and ocean.
Scenes developed to support the theme:
3 Scenography - Surf Initiation class by the beach, every day at 14:30 for an hour
- Yoga or meditation class by the beach
- Kite Runner program - part of the Ritz Kids activities where we invite guests to
learn about Balinese Kite making and fly it at the beach afterwards

Cliff top setting and beachfront location

Combined accommodations of expansive suites and villas
Remote location for ultimate getaway
4 Hotel's unique selling points
Wide ranges of indoor and outdoor venues for events
Culinary Cave, the culinary centre
Majestic, beachfront wedding chapel
The Sawangan Junior Suite: 230 units
The Ritz-Carlton Suite: 49 units
The Pool Pavilion: 18 units
The Sky Villa: 6 units
5 Suites & Villas
The Garden Villa: 4 units
The Cliff Villa: 4 units
The Ritz-Carlton Cliff Villa: 1 unit
The Ritz-Carlton Ocean Front Villa: 1 unit
Targeting children aged 4 to 12 years old
Kids under 4y.o. must stay with parents/baby sitter
6 Ritz Kids (babysitter can book from concierge)
Opening Hour 09:00 to 20:00
Ritz Kids Activity is dedicated for In house Guest only
Price: IDR 800,000++ / nite
7 Night Safari Consist of Safari tent, lamp, bag, flashlight, compass, hat and lion doll
Reservation is required and guest may booked through Front Desk.
8 Little Mermaid Costum Price: IDR 200,000 NETT (for 4 hours)
Majestic, Oceanfront Wedding Chapel
9 Ritz-Carlton Weddings Maximum for 100 people
In-Villa Wedding
Express check-in and check-out service
A dedicated concierge for guest every need
The Ritz-Carlton Club, A secluded swimming pool
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Club Benefit Complimentary laundry service of 2 pieces per day per room
Complimentary garments pressing of 2 pieces per room upon check in
Complimentary Coffee or Tea at wake up call.
Breakfast 07:00 - 11:00
Light Lunch 12:00 - 14:00
11 Culinary Offerings at RC Club Afternoon Tea 14:30 - 16:30
Evening Hors d'Oeuvres 17:00 - 20:00
Cordials and Desserts 20:00 - 22:00
Experiental Events at RC Club Lounge Sun Downer Cocktail 17:00 - 18.30
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(exclusively for Club Guest only) Traditional Balinese Canang Making 15.00 - 16.00 (every Sunday only)
IDR 1,400,000++/person per day (non member - adult)
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Upgrade to Club access IDR 1,100,000++/person per day (member - adult)
13
(price is different and based on season) IDR 700,000++/person per day (6 - 12 y.o) (non - member)
IDR 550,000++/person per day (6 - 12 y.o) (member)
All day dining restaurant
For the time being, it is open for breakfast only
14 Senses (lunch and dinner will be available upon request)
Opening Hours: 06:30 – 11:00
Capacity: 270 guest
Located by the beach, it offers extensive selections of wines from 18 different regions

It serves grilled items and seafood dishes.

Open for lunch and dinner with indoor and outdoor seating
15 The Beach Grill SUNDAY: "Sunday Brunch" starting from 11:30 - 15:30
IDR 598,000++ per person (exclude the beverages)
Entertainment : Accoustic Duo, at 12:00noon - 15:00
Opening Hours: 12:00 noon – 23:00
Capacity: 66 guest
Indonesian specialty restaurant serving authentic Balinese food and famous dishes
from different regions of Indonesia
Temporary Open DAILY for Dinner only.
TUESDAY : " Balinese Buffet Night " ( include suckling pig )
16 Bejana FRIDAY: " A Night at The Archipelago"
IDR 488,000++ per person (exclude the beverages)
Opening Hours: 18:00 - 23:00
Capacity: 84 guest
Dedicated venue to learn the secrets of Indonesian cuisines, and become the chef of
17 Culinary Cave at Bejana your own.
IDR 2,700,000++ per person Including Market Visit
18 Price of Cooking Class @ Bejana IDR 1,700,000++ per person Excluding Market Visit
(at least 1 day booking reservations in advance)
Japanese Lounge & Bar, serving classic Sushi, Sashimi and Japanese specialties

WEDNESDAY: "Sushi Affairs" - All You Can Eat

IDR 488,000++/person (exclude the beverages )
Opening Hours: 18:00 - 23:00
19 Raku
(Open for Dinner only, it offers indoor & outdoor seating)
Capacity: 60 guests
The meaning of Raku: In English it can be mean "enjoy or relax". Somehow Raku
also known as a technique on ceramic making which creating crack motif on the
ceramic.
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Perfect venue for afternoon tea, it serves premium tea selections such as TeaStar
collections from Ronefeldt and TWG
Located at the lower cliff level, it offers indoor and outdoor seating
Open for lunch and dinner
Opening Hours: 11:00am – 00:00am (Midnite)
Capacity: 100 guests
Entertainment: CD Background Music
20 The Ritz-Carlton Lounge & Bar Afternoon Tea
1. Royal Afternoon Tea IDR 688,000++, Upgrade your Traditional Afternoon Tea
with 1 glass og Louis Roederer, Bruno Pillard Premiere Champagne
2. Traditional Afternoon Tea IDR 318,000++, Served with selection of Ronnefeldt &
TWG Teas and Coffee
3. Indonesian Afternoon Tea IDR 288,000++, Served with selection of Ronnefeldt &
TWG Teas and Coffee
Time for Afternoon Tea: 14:00 - 17:00
The best location to enjoy classic and contemporary hand-crafted cocktails, as well as
wines from the old and new world
MONDAY : "BBQ Night"
THURSDAY : "Paella Night"
IDR 488,000++/person (exclude beverage )
21 Breezes Tapas Lounge
Open for lunch and dinner, serving tapas style of food
Opening Hours: 12:00noon – 23:00
Capacity: 60 guests
Entertainment:
Accoustic Duo on Monday & Thursday at 18:30 - 21:30
Opening Hours: 24 hours, Pool Attendant available from 07:00 - 19:00
22 Main Pool Minimum spend for Outsider guest: IDR 888,000 ++ /person in any FB outlets

Reservation : One day in advance

23 PRIVATE Meditation and Yoga Price: IDR 650,000++ / person (Yoga)
Price: IDR 450,000++ / person (Meditation)
24 Opening Hours of Fitness Center 24 hours, Fitness Attendant available from 07:00 - 21:00
This is the recreational activity that the guest can experience while staying at our
resort.
This activity is traditionally known as Melukat and is believed will cleanse spiritual
25 Soul Purification impurities

Reservation: Two days in advance

Price: IDR 1,500,000++ per person
The resort’s Sarong Concierge is a half-day journey that invite guests to discover the
different kinds of Balinese textiles, marvel at the creation process, wearing Balinese
Sarong, and also cultural visit to the nearby Hindu Temple.
26 Sarong Concierge
Reservation: Two days in advance
Price: IDR 1,500,000++ per person
Complimentary for In House Guest.
Spa facilities Adult and Children 14 y.o above
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(Hydro Vitale Pool, Steam, Sauna, Jacuzzi)

28 Spa Opening Hours 09:00 - 22:00 (Last Order 20:30)

Location: Spa area, at the back area of Spa Reception
Opening Hours: 09:00 - 22:00
29 Spa Boutique Payment method: Charged into room charges, Cash, and Credit Card
Items available: Spa products, medicine, toiletries, sunscreen, swimming suit,
googles, RC Polo Shirt, handicrafts/ souvenirs.
Location: Spa area, at the back area of Spa Reception
30 Hair Make Muse (Spa Salon)
Opening Hours: 11:00 - 19:00
Location: next to RC Lounge and Bar/ Buggy meeting Point
Opening Hours: 09:00 - 21:00
31 Muliasari Boutique Payment method: Cash and Credit Card
Items available: Balinese souvenirs, silver jeweleries, swim suit, googles, arm bands,
batik shirt, etc
Location: next to RC Lounge and Bar/ Buggy meeting Point
Opening Hours: 09:00 - 21:00
32 Ayu Jewellery & Leather Payment method: Cash and Credit Card
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Questions
Ayu Jewellery & Leather
Answer
Items available: Silver Jeweleries, Accessories from leather (bags, purse/wallet, belt)
etc

Location: next to RC Lounge and Bar/ Buggy meeting Point

Opening Hours: 09.00 - 21.00
33 POLO
Payment method: Cash and Credit Card
Items available: Men's and Women's Clothing
Location: in the front of Senses Restaurant
Opening Hours: 07.00 - 19.00
34 Quicksilver
Payment method: Cash and Credit Card
Items available: hat, shirts, shorts, swimsuits, etc
Location: Hotel's main Lobby
Opening Hours: 10.00 - 1900
Payment method: Cash and Credit Card
35 L'Atelier parfums workshop
L'Atelier means "Workshop" in french (a room where an artist works). Guest can
create their own perfume following the French art of perfumery and learn about
Indonesia and Bali through fragrances and scents.
Where is the Commitment to Quality (CTQ) * L:\Public\CTQ
36 * HR Notice Board
packet available?
Mention at least 3 topics that were discussed Topic of the day; Gold Standard of the day; Quote of the day; Hotel Figure; PX
37 today (please refer to information that Arrival/In House/Departure; FB Overview; HR News; BSA Corner; Guest Incident
featured on daily CTQ) Summary
* Guest Preference Pad
38 How to report/document guest preferences * Hotline
* Mystique
* Best available accommodation
* Complimentary Club Lounge access
* Last room availability
39 Benefits the Cobalt Card program
* 24-hour private reservations line and email address with dedicated assistance
* Invitation to special events (e.g. restaurant opening)

* Program may only be discussed with current members

* Requests for information about the program by non-members are not handled on
40 Restrictions the Cobalt Card program property
* Membership to program extended through office of the President of The Ritz-
Carlton Hotel Company (Herve Humler) to limited number of guests

* 10% bonus points

* Member rates
* Dedicated Elite reservation line
* Dedicated Elite guest services line
41 Benefits - Ritz-Carlton Silver Elite members * Priority late check-out
* Ultimate Reservation guarantee
* Free Wi-Fi

* 25% bonus points

* 2pm late check-out (based on availability)
42 Benefits - Ritz-Carlton Gold Elite members * Gold Elite welcome gift
* Room Upgrade (based on availability)
* Free enhanced Wi-Fi

* 50% bonus points

* Platinum Elite Welcome Gift Choice, e.g. breakfast or amenity or points
Benefits - Ritz-Carlton Platinum Elite * 4pm late check-out (except Resorts and Convention hotels)
43
members * Annual Choice Benefit
* Guaranteed Room Type