Beruflich Dokumente
Kultur Dokumente
Café Java, a Sports theme Café, the only one of its kind in the city, is a
haven for sports buffs. The place is an eclectic café personally
conceptualized legend players. Their personal collection of sports
memorabilia collected over the years are on display, like the real life replica
of the Davis Cup, Sunil Gavaskar’s cricket sweater and so on.
The atmosphere can be upbeat or relaxed, one can be quiet or lively as one
choose to be. Part of what has made this place special is just that - people
being themselves. The flavour of international sports pervades the café with
a number of pictures of famous players during their earlier and career best
days adorning the wall, presenting a very nostalgic ambience. There is a
well-stocked bar and a delectable offer of international cuisine for the guests
to avail. There are huge televisions strategically placed around the café
playing different sports channels, which keep the guests enthralled.
The café provides a truly spectacular environment. It attracts a fair amount
of crowd with quite a few of them being regulars here and caters to a mix of
business class and the family crowd. It is split into smoking and nonsmoking
sections to suit varying guest preferences. During lunch, there is a live piano
performance that adds to the pleasant and relaxing ambience. And the
evenings are characterized by a guitar show by a couple of strummers.
During weekdays, business and corporate guests frequent Cafe Java, while
on weekends it is families who frequent the place. This coffee shop serves as
its specialty "The Murgh Tikka Methi Makhani" which is a gravy dish of
boneless chicken Tikka served with Makhan. The restaurant also boasts of
dosas over the counter for the buffet breakfast. It also boasts of an open
showcase kitchen for everything from desserts to pizzas. The ambience is
calm and cozy with personalized service beginning from the moment of
entry to the minute you leave. It is a pleasant change to have the waiter
introduces himself while showing you to your table.
With live music playing to create the classy dinner feel, the food oozes class
both in terms of looks and taste. The buffets at the coffee shop ensure that
the guest sees what he serves himself and sees his food being prepared over
the counter. With a wide variety of salads and fresh fruits, the counters are a
novel method of visual merchandising of food. The buffet packages are
popular, with breakfast at Rs.295 plus taxes and lunch & dinner at Rs.395
plus taxes. The buffets include 15 salads, 14 desserts, 6 non-vegetarian
dishes and 6 breads. A wide, tasty, and delicious spread that you can feast
your eyes on before you can taste the food. The Sunday brunch is special,
with a pint of Bengal Beer thrown in. It is priced at Rs.350 plus taxes.
The quick working lunch consists of a soup, bread, and dessert, and is priced
similar to the business meals. "In short, Aqua Java itself, believes in offering
value for money, with absolutely no compromises on quality or quantity.
The setting is English with brick finish walls to accentuate the theme. The
music played is instrumental and the place lacks live music that one has
come to associate with coffee shops these days. Value for money
nevertheless, without compromising on taste, and round the clock. The old
world charm of a European Café has given a contemporary touch to create a
new, homely and calming, trouble free, soothing space and relaxing
ambience. So, one can have a sit, order some food straight from the kitchen,
have a sweet something and take a sip of creamy coffee. And the day will be
made…
STAFF ORGANISATION OF
GENERAL MANAGER
FOOD & BEVERAGE MANAGER
ASSISTANT F & B MANAGER
RESTAURANT MANAGER- HEAD CASHIER
SENIOR CAPTAIN
CAPTAIN
STEWARDS
TRAINEES
JOB DESCRIPTION DUTIES AND RESPONSIBILITIES OF
STAFFS:
Responsible for: All restaurant, room service, banqueting, stores and back of
the house staff. (In some cases the Head Chef will also report to the Food
and Beverage Manager).
Liaises with:
Head Chef
Housekeeper
Front of House Manager
Security Manager
Personnel Manager
Maintenance Manager
Accountant
GENERAL PURPOSE
Plan and manage the Food and Beverage operations to achieve customer
satisfaction, quality service and compliance with corporate/franchise policies
and procedures while meeting/exceeding financial goals.
Position is responsible for long and short-term planning and day-to-day
operations of the food and beverage outlets. Recommends policy and
procedural changes. Implements and monitors the department's budget and
manages expenses within approved budget constraints.
ESSENTIAL DUTIES/RESPONSIBILITIES
a) Manage the human resources in the various food and beverage outlets in
order to attract retain and motivate the employees; hire, schedule, train,
develop, empower, coach and counsel, conduct performance and salary
reviews, resolve problems, provide open communications and recommend
discipline and termination, as appropriate.
b) Implement Company programs and manage the operations of the food
and beverage outlets to ensure compliance with SOPs, safety regulations and
federal, state and local regulations to ensure an optimal level of service,
quality and hospitality to the guest(s).
c) Forecast, implement, monitor, control and report on the various water
resort food & beverage outlet budgets and their components (labor costs,
food costs, beverage cost, supplies, equipment, etc.) to maximize revenue
and minimize expenses while ensuring adequate supplies and staff are on
hand to provide top quality customer service.
d) Create, recommend and implement promotions, displays and ideas to
capture the guests’ attention to the water resort food & beverage outlets.
e) Monitor and control the maintenance / sanitation of the water resort food
& beverage outlet areas and equipment to protect the assets, comply with
regulations and ensure quality service.
f) Performs other duties as assigned or deemed necessary by management.
OTHER DUTIES/RESPONSIBILITIES
a) Participate in all special projects, task forces and committees, as
required.
b) Provide assistance to other hotel departments to contribute to the best
overall performance of the water resort and hotel.
c) Regular attendance in conformance with the standards, which may be
established by Sage Hospitality from time to time, is essential to the
successful performance of this position.
d) Due to the managerial nature of this job, may be required to work
varying schedules to reflect the business needs of the hotel/water resort.
e) Attend regularly scheduled staff meetings and training programs as
required.
TITLE: ASSISTANT F&B MANAGER
Areas of responsibility
A) Front of the house: Restaurants, bars, special parties.
B) Back of the house: Galleys, crew mess, officer’s/staff mess, food store
rooms, waste disposal.
Positions demanding close liaison- (Asst.) F&B manager, service level Chief
engineer, Staff. At all times a professional and diplomatic relationship is to
be maintained with all officers whilst protecting the interests of the
operations.
KNOWLEDGE
SKILLS
a) Excellent hearing necessary for verbal interaction with guests and
associates.
b) Excellent vision and literacy required for clerical administrative duties
c) Excellent speech communication skills required for verbal interaction
with guests and associates.
ABILITIES
a) Ability to lift, push, pull and carry tables, chairs, and trays on a daily
basis 20-40 lbs
b) Bending – Bend to pick up dropped items as needed. Bend to assist in
service food or getting supplies
c) Mobility – 95% of shift covering all areas of water resort outlets
d) Continuous standing to assist various water resort outlets – minimal
stationary standing.
e) Vision - close vision, distance vision, use of both eyes, ability to
distinguish basic colors and shades; depth perception and peripheral
vision.
f) Climbing stairs – minimal.
SPECIFIC DUTIES AND ACTIVITIES
A) Inspections -Carry out all inspections as outlined in the f&b manual and
as requested by the hotel manager, (Asst.) f&b manager or captain. Check
clean, food is well presented and replenished. Complete and sign daily
checklists.
B) Maintaining standard procedures -Check on administration and working
procedures and ensure all are carried out as stated in the f&b manual
C) Cost control -
a) Conduct sporadic inspections, using the check lists in the f&b manual
set by employer.
b) Follow the purchasing procedures strictly including rules for
purchasing.
MANAGEMENT
Irregular Duties:
a) To relieve or assist in another company outlet if required.
b) To report to the manager any accident, theft, burglary or fire.
KEY RESPONSIBILITIES
a) To assist in the effective and efficient management and delivery of all
Bar, Restaurant and Conference Food and Beverage activities.
b) To act as team leader within the Food and Beverage operation.
c) To act as Duty Manager as required.
d) To promote a customer focused culture within DACS by example and
by encouraging in house training of all team members through an agreed
training plan.
e) To assist in the management of the outcomes of monthly Customer
Reviews, linking these to changes in procedure and team training.
f) To ensure the use of current Standard Operation Procedures by all
team members within the department.
g) To be able to work within any section within the Food and Beverage
department.
h) To be responsible for managing the time keeping records for all team
members on your shift.
i) To ensure the effective management, motivation, training and
development of all team members employed in the bars and restaurants.
j) To ensure DACS facilities comply with all relevant legislation
relating to health and safety, food hygiene regulations and licensing
legislation
k) To promote a safe, healthy and environmentally secure environment.
l) To ensure the ongoing compliance with statutory requirements
relating to the work of the Department.
TITLE: CAPTAIN
The captain assists the senior captain. He has the overall responsibility for a
team of staff member working at a station. He should have a good
knowledge of food and wine and its correct service. He also takes order
(usually from the hostesses) and carries out all the services at the table with
the senior steward. Also maintains bar-book.
All Supervisors and Team Leaders employed will be required to meet the
following standards where applicable:
a) To be responsible to the Head of Department for managing your shift.
b) To be fully aware, and ensure your teams awareness of :
• Licensing regulations and laws.
• Employers Fire Safety regulations.
• Health and Safety regulations.
• Food Safety regulations.
• HACCP regulations.
• To act as duty manager if required.
TITLE: HOSTESS
The host or hostess job description in a broad overview is to supervises and
coordinate the activities of the restaurant. The host/hostess stand is as much
the lifeblood to a restaurant as the kitchen or bar. She is responsible for
accepting any booking and keeping the booking diary duly updated. She
receives guest, reserve tables and allocates the reservation to the particular
stations. She presents the menu cards and some time she takes order and
helps the service staff. She maintains the Guest Comment Register.
a) Make sure all menus are wiped down, free of spots or stains, and
complete.
b) Make sure all menus are wiped down, free of spots or stains, and
complete.
c) Make sure entry doors are clean, free of debris and inviting.
d) Check with phone reservationists, or answering machine messages to
assure you have all reservations.
e) Check with manager to assure there are no large or private parties you
do not know about.
f) Check with kitchen to see where they stand. See if they are behind or
if they are out of anything.
g) Plan out the seating chart and organize the reservations (planning is
everything when running an effective host stand).
h) Greets guests, escorts them to their table, pull seat out for the ladies,
and present menus.
i) Make sure the server is aware they have been sat.
j) Keep the counts for individual server so things come out fair at the
end of the night
k) Keep in constant contact with the servers and the kitchen to make sure
you are not putting them in the weeds. A hostess job description does not
include running a smooth shift, but it does separate the good from the
great. A large part of the night’s effectiveness is orchestrated from the
host stand.
l) Keep an eye out that the dining room, entryway, bathrooms, and
menus are kept clean throughout operations.
m) Say good-bye to all of the guests. Check to see that everything was
wonderful. Not only is the host or hostess the first impression the guest
gets when they come to an establishment they are also the last. You
should check with every guest and if there was any kind of problem
quickly get a manager.
n) At the end of the shift you may want to do the server ant restaurant
tallies.
o) Some establishments may also have you be a cashier as well.
p) Pay will be all over the map depending on where you are working and
what is expected of you, but you can expect somewhere between $7-$15
per hour plus a percentage tip out from the wait staff.
q) The host or hostess description will very from restaurant to restaurant
but this should give you a good idea of what to expect going in or what
you should expect from your host personnel.
TITLE: WAITER
SCOPE AND GENERAL PURPOSE: To prepare dining room, including all
necessary mise-en-place for service; serve customers in a professional,
efficient and courteous manner.
RESPONSIBLE TO: Restaurant Manager
RESPONSIBLE FOR: Commis Waiters, Dining Room Assistants, Busboys
LIAISES WITH: All kitchen staff
LIMITS OF AUTHORITY: Disciplinary action to be sanctioned by Senior
Managers
MAIN DUTIES:
a) To clean agreed designated areas, in accordance with laid-down
procedures, morning/evening routines and hygiene requirements.
b) To change table linen as required and ensure dirty or damaged linen is
counted and exchanged for clean, usable items.
c) To clean and refill cruet and condiment sets, order branded sauces and
chutneys to ensure consistent supply.
d) To ensure that flowers and table decorations are fresh and comply
with agreed standards.
e) To set tables to laid-down standards, ensuring that all items used are
clean, undamaged and in a good state of repair.
f) To ensure sideboards on stations are adequately stocked with
replacement.
g) To take part in fire drills and evacuation drills at required intervals.
h) To ensure correct stock rotation and that issues are effected on a first
in, first out basis.
i) To ensure that all issues are made against requisitions and that no
items leave the storeroom without the appropriate documentation or
signature.
j) To ensure maximum security of all storeroom areas, that no
unauthorised person enters the stores or is issued with a key allowing
access.
k) To inform management and follow agreed procedures in the case of
spoilage or damage of any item.
l) To take stock at prescribed intervals and ensure that all necessary
administration is completed without delay.
m) To attend meetings or training courses as required.
n) To prepare salads, sandwiches, cheese boards and coffee to laid-down
standards, when this is an agreed duty of the establishment.
o) To take orders from customers and ensure these are given to the
appropriate person to execute.
p) To be totally familiar with the composition of all menu items.
q) To serve food and beverages in accordance with laid-down standards,
but above all in a professional, courteous manner.
r) To clean tables and ensure they are cleaned as soon as it is apparent
that customers have finished their food or drink with an acceptable
balance between speed, yet allowing customers to finish their meal
without feeling rushed.
s) To ensure that customers are correctly charged, present the bill and
take payment from the customer, in accordance with the procedures of
the establishment.
TITLE: TRAINEES
REPORTS TO -Team Leader, Supervisor, F& B Director, General Manager.
JOB SUMMARY (MISSION)
a) Provide Food & Beverage Service to Club Members and Guests
b) Develop skill & knowledge within Food and Beverage Operation.
This includes developing supervisor/Team leader skills later in the
program.
c) Will be exposed to all aspects of the F&B department, Will be
expected to understand the responsibilities involved with each
position/role within the F&B Team.
LEARNING OBJECTIVES
a) Understand professional table service standards.
b) Learn to effectively communicate with members and team members
in fast paced environment.
c) Learn how to complete the items on the side work list function sheet
in timely manner – time management.
d) Understanding and adherence to Total Quality Management policies
and procedures set by management.
e) Master safety procedures and report safety hazards to supervisors for
corrective action.
f) Learn the proper use of point of sales system.
g) Become skilled at ‘up selling’ techniques.
h) Gain and express knowledge of wines and liquors.
i) Learn service of reception style functions (usually passed Hors
d’oeuvres)
GLASSWARE
NAME CAPACITY USED FOR THE SERVICE OF
Collins Glass 300 ml. Soft beverages, Mocktails, juices.
Decanter Large 750ml. Mixer for 2 and more people.
Decanter Medium 300 ml. Mixer for 1 person.
Decanter Small 200 ml. Mixers like sugar syrup, lime juice,
lime cordial, etc.
High Ball Glass 275 ml. Spirits
Juice Glass 80ml. Welcome drink/ Water are served for
children.
Old Fashioned 250ml/ Whisky and other spirits served on the
Glass rocks.
Martini Glass 160ml. Cocktails and Liqueurs (served on
crushed ice).
Brandy Balloon 300ml. Cognac
Red Wine Glass 200ml. Red Wines
White wine Glass 180ml. White Wines
Shot Glass 70ml. Spirits served as shots and repeat
drinks order.
Liqueur Glass 150ml. Liqueurs
Champagne Saucer 180ml. Champagne, Sparkling wines.
Champagne Tulip 160ml. Champagne, Sparkling wines.
Sherry Glass 80ml. Sherry/Port.
Tuna Dot Medium 350ml. Cocktail (LIIT)
Tuna Dot Large 550ml. Sundae, Fruit base Mocktails.
Dessert Cup 280ml. Ice cream
Beer Mug 450ml. Beer
Water Goblet 250ml. Water
CHINAWARE
*E.P.N.S. - Electro
Plated Nickel Silver
BRAND NAME
1. Feather Touch
Address: 4/14, West Patel Nagar, New Delhi- 110008,India
Telephone No. : 25888550, 25888551
E-mail: - mail@feathertouch.co.in
9. HEPP
Carl-Benz-Str. 10 D-75217 Birkenfeld,Germany
Tel: + 49 7231 4885 - 0
Fax: + 49 7231 4885 - 82
Email: info@hepp
10. CAMBRO
5801 Skylab Road, Huntington Beach, CA, 92647-2056, U.S.A.
Tel: 800(833-3003)
714(848-1555)
Fax: 714(842-3430)
Email: webmaster@cambro.com
14. S. S. Exports
7-A, Najafgarh Road, Industrial Area, New Delhi – 110 015, India
Tel: (91 11) 543 0769, 543 4637
Fax: (91 11) 545 8869
Email: ssexport@del2.vsnl.net.in
15. S. V. Industries
Pune Sinhgad Road, Nanded Phata ,Pune 411 041, India.
E-mail: svispm@pn3.vsnl.net.in
16. Balaji creation
Contact: Sanjay Jalan
01-082, VIP Market, Kankuragchi, Kolkata, Pin Code: 700054
Tel: 033-23200268
Fax: 033-22876072
Email: balajicreation1@yahoo.co.in
Contact: Ashok
1514/Clock Tower, Chandrawal Road, Subzi Mandi, New Delhi: 110007
Tel: 011-23914130
Five mozzarella cheese sticks and three chicken tenders served with BBQ sauce and marinara.
Boneless wings tossed with choice of sauce. Served with bleu cheese dressing and celery.
Kentucky BBQ • Jamaican • Black Pepper Creole • Thai Dragon • Louisiana • Surface of the Sun
Bone-In Chicken Wings Rs. 675
Deep-fried chicken wings tossed in your choice of sauce. Served with bleu cheese dressing and
celery.
Kentucky BBQ • Jamaican • Black Pepper Creole • Thai Dragon • Louisiana • Surface of the Sun
Four bite-sized burgers are grilled and topped with cheddar cheese. Sided with pickle chips.
Large helping of crispy criss-cut fries served with our signature seasoned sour cream.
Potato skins filled with melted cheddar, chopped bacon, green onions. Sour cream served on the
side.
Beef chili is topped with stadium cheese and surrounded by tri-colored tortilla chips.
Green beans breaded and deep-fried to golden brown perfection. Served with buffalo ranch
sauce.
Straight cut fries loaded with melted cheddar, bacon and green onions. Add chili.
Salads
Romaine lettuce, roasted chicken, shredded carrots, red cabbage, green onions and sesame
dressing. Topped with shoestring potato sticks.
Iceberg lettuce tossed in balsamic vinaigrette, topped with roasted chicken, bacon, mozzarella,
diced tomatoes and crisp wontons.
Romaine, chipotle dressing, red peppers, black bean corn salsa and cheddar cheese. Topped with
a blackened chicken breast, green onions and tortilla chips.
Iceberg lettuce, diced tomatoes, cheddar, chicken tender chunks, onion tanglers and choice of
dressing.
Baby spinach, sliced strawberries, red onion and grilled chicken breast. Honey Dijon dressing on
the side.
Romaine lettuce, Caesar dressing, grilled chicken breast, croutons and parmesan cheese.
Spinach, crumbled bleu cheese, onion tanglers, grilled steak, tomato wedges and choice of
dressing.
Iceberg lettuce tossed in pepper bleu cheese dressing, topped with smoked bacon, toasted
hazelnuts, chopped eggs and bleu cheese crumbles. We add a Louisiana boneless wing for some
zip. ADD AN EXTRA LOUISIANA WING.
Buttermilk Ranch, Caesar, Pepper Bleu Cheese, French, 1000 Island, Balsamic Vinaigrette,
Italian, Honey Dijon, Fat Free Italian, Fat Free Ranch, Fat Free French
Soup
Toasted sourdough, roast turkey, smoked ham, bacon, lettuce, tomato, mayo, cheddar and
provolone cheeses. Cut into two tidy halves.
Pizza bella…
Our 10” Pizzas Are Hand-Crafted and Lightly Brushed With Garlic Butter. Rs. 475
Straight Up Sausage
Italian sausage, mozzarella cheese, marinara
Classic Pepperoni
Zesty pepperoni, mozzarella cheese, marinara
Northern Italian
Prosciutto, Italian sausage, mozzarella cheese, fresh basil, oregano, marinara
Thai Chicken
Sweet Thai chili sauce, mozzarella cheese, snow peas, red peppers, carrots, seasoned chicken
BLT
Chopped bacon, diced tomatoes, mozzarella cheese, marinara. Topped with iceberg lettuce,
drizzled with ranch dressing.
Pesto
Pesto, fresh baby spinach, sun-dried tomatoes, roasted garlic cloves, mozzarella cheese
Entrees
With the Exception of the Grilled Asian Chicken, Pasta and Rice Dishes are Available in Lunch
Portions Until 6 PM
All Pasta and Rice Dishes Are Available In Lunch Portions Until 6:00 PM
Desserts
Martinis
Blender Concoctions
BREAKFAST EXTRAS
Extra egg Rs. 95
Extra bacon Rs. 95
Extra sausage Rs. 95
Extra toast & butter Rs. 75
Free from all Genetically Modified ingredients. Some dishes may contain nuts. (v) indicates this
dish is suitable for vegetarians or there is a vegetarian option. 10% service charge is
automatically added to partieswith 6 guests or more.
COFFEE
Regular Rs. 200
Large Rs. 275
ESPRESSO
ESPRESSO RISTRETTO Rs. 225
(Strong single espresso)
ESPRESSO Dopio Rs. 295
(Double espresso)
AMERICANO
Regular Rs. 225
Large Rs. 295
LATTE
Regular Rs. 225
Large Rs. 275
Capuccino
Regular Rs. 225
Large Rs. 295
HOT CHOCOLATE
Regular Rs. 275
Large Rs. 275
Blendz
Smoothies