HPY Code-201333766/WLA/2019-20

LOI Sr. NO :2017 / 29236

Thursday,Jan 02, 2020

To,
Yograj Jharbade
C-234, Jawahar Nagar Mhow Gaon Mhow District-Indore Madhya Pradesh, 9039079755

Sub: Hitachi White Label ATM Franchisee Proposal for ATM services at your commercial premises situated
at C-234, Jawahar Nagar Mhow Gaon Mhow District-Indore Madhya Pradesh

Dear Sir / Madam,

This refers to the representations and assurances made by you to Hitachi Payment Services Private Limited (in
short known as 'HPY') that you are the absolute, sole and exclusive owner/tenant of the aforementioned commercial
premises and as such you are in possession of the premises and further, as such you can provide the commercial
premises to HPY for provision of ATM services without any hindrance.

Based on the aforesaid assurances, we are in principle, agreeable to take your aforesaid premises for provision of
ATM services, on the following main terms and conditions :-

SL Item Details
No

1 Full Address of the Premises C-234, Jawahar Nagar Mhow Gaon Mhow District-Indore Madhya
Pradesh

2 Cheque Name Yograj Jharbade

3 Pan Card Details -

4 Bank Account Number -

5 Aadhar Card Details -

6 Demand Draft No -

7 Demand Draft Date -

8 Cheque Dispatch Address C-234, Jawahar Nagar Mhow Gaon Mhow District-Indore Madhya
Pradesh

9 Duration of the agreement 9 YEARS

Note:Hitachi endorse NO BROKERAGE to be paid under this ATM model

HITACHI PAYMENT SERVICES PVT LTD.
3rd Floor, 303, Silver Metropolis, Jai Coach Compound, Western Express Highway, Goregaon (East) Mumbai – 400 063,
Tel: 022-39541800, Fax: 022 -39541850 CIN: U72100TN2005PTC057463
HPY Code-201333766/WLA/2019-20
10 Monthly Pay-Out
11 Refundable Security Deposit
12 Carpet Area
13 Possession Date
14 Stamp duty and Registration Charges
15 Notice Period for termination
16 Relocation cost
17 Taxes and Maintenance Charges
Note:Hitachi endorse NO BROKERAGE to be paid under this ATM model
HITACHI PAYMENT SERVICES PVT LTD.
3rd Floor, 303, Silver Metropolis, Jai Coach Compound, Western Express Highway, Goregaon (East) Mumbai – 400 063,
Tel: 022-39541800, Fax: 022 -39541850 CIN: U72100TN2005PTC057463
1. Minimum Monthly Guarantee Pay to HPY - Rs.12,500/-
2. HPY will make the pay-outs to the Franchisee from the day the
ATM starts dispensing the cash to the Customers. If for any reason, if
the ATM services is delayed or not commenced, then HPY is not
liable to pay any charges to the Franchisee.
3. The monthly payments to the Franchisee will be calculated on the
basis of rate mentioned below :
4. Pay-out Calculation -
a) For the First 1080 successful transactions (cash & non-cash) -
Rs. 14 for successful cash Txn and Rs. 4 per successful non-cash
txn
b) From 1081 successful transactions (cash & non-cash) and above
- Rs. 11 for successful cash Txn and Rs. 2 per successful non-cash
txn
5. The payments will be made to the Franchisee at the completion of
every calendar month. No payments will be made to the Franchisee
on daily or weekly basis.
6. The payouts will be made to the Franchisee on or before 15th day
of every succeeding month for the transactions held in the previous
month.
Rs. 50,000/- (Rupees Fifty Thousand only) by the Franchisee to HPY
before execution of the Agreement.
70.00 Sq Ft.(7.00 ft X 10.00ft ) Height-:10.00 ft
___________(If the Franchisee fails to deliver the physical vacant
possession of the premises/site to HPY as stated herein, then in that
event, HPY may, at its discretion, cancel this Letter of intent along
issued herein).
Shall be borne by the Franchisee and HPY in equal ratio. (50%-
50%).
1 month at the option of HPY ONLY
Minimum amount of Rs. 30,000/- (Rupees Thirty Thousand only) to
be paid to HPY by Franchisee relocation and/or forceful closure
leading up to actual damages.
1. Above monthly – payouts are inclusive of all taxes, charges /
levies, rates cess etc. including electricity charges.
2. All payments are subject to deductions under the Income Tax Act,
1961.
3. However, the said monthly – payouts shall be Service tax/ GST, if
any applicable, which shall be reimbursed upon receipt of required
Invoice (copy of the same is enclosed) from the Franchisee.
HPY Code-201333766/WLA/2019-20

18 Electrical Load Franchisee shall provide electricity load of minimum power i.e. of
single phase 1 KVA (commercial meter), separate meter facility (with
main cable) upto ATM room at his own cost.

19 Civil Work Civil Work Such as Wall Construction, Wall Plastering, Separate
Shutter Construction etc., if any applicable, shall be carried out by the
Franchisee at its own Cost

20 Others 1) Franchisee shall allow contractors of HPY to carry out the interior
work at the site.
2)Franchisee shall without any additional cost provide feasible space
for V-SAT antenna.

21 Scope of Services to be performed by The Franchisee shall i. keep the space in clean and safe condition at
Franchisee all times.
ii. keep a dustbin near the ATM machine to put the receipts/garbage
and will clean it every day.
iii. keep the assets safe from rodents and pests, by deploying
suitable controls.
iv. provide necessary power i.e. of single phase 1 KVA (commercial
meter) for ATM services.
v. prominently display any information/material related to branding or
services supplied by HPY from time to time. Regularly load the cash
into the ATM machine on the loading date as mentioned on the
indent provided by HPY
vi. Post every cash loading, will share a report with HPY on the
amount loaded into the ATM.
vii. Address customer complaints.
viii. Carry out First Line Maintenance (FLM) activity of the ATM
machine when required.
ix. Comply with the applicable Anti - money laundering rules,
regulations, guidelines and legislations issued and administered or
enforced to ensure that no illegal cash is deposited or found in the
machines.

22 Space for Signage & Lollipop "L - 1)Signage Dimension - 10.00 ft X 3.00 ft
Shaped Signage" 2)Provide space for Lollipop at no extra cost

23 Combination Lock/ Electronic Lock/ Vault Master Franchisee/ Franchisee who will be the custodian of the
Lock machine and its vault, will be responsible for any damage to the Vault
lock /Electronic lock / S&G Lock caused due to incorrect password /
loss of password or forgot password. The cost for getting the lock
repaired /replaced along with the engineer charges has to be borne
by the concerned Master Franchisee / Franchisee on your own.

Note:Hitachi endorse NO BROKERAGE to be paid under this ATM model

HITACHI PAYMENT SERVICES PVT LTD.
3rd Floor, 303, Silver Metropolis, Jai Coach Compound, Western Express Highway, Goregaon (East) Mumbai – 400 063,
Tel: 022-39541800, Fax: 022 -39541850 CIN: U72100TN2005PTC057463
HPY Code-201333766/WLA/2019-20

This acceptance is, however, subject to verification of your title to the said premises and compliance of other legal
requirements including approval of the draft Agreement documents by our advocate/legal department. In order to
enable us to proceed further in the matter, we request you to submit the photocopies of the following documents
urgently, if not submitted earlier.

•Copy of the duly registered title deed/ lease agreement/ property documents

•NOC from the owner of the property, if applicable

•Copies of Records of Rights / Mutation Entries / Property register cards / Index II register as applicable

•Approved Site Plan, if applicable

•NOC from the society/builder/other authorities for V-sat antenna for using and letting the premises for
commercial purposes

•Copies of the last paid electricity charges; municipal tax / Electricity Meter card / PAN/ Aadhar

•Proof of the premises having approved for commercial use

•Shop License

•Trade License

In the event, the aforesaid assurances given by you is found to be defective, the condition of issuance of notice of
30 days shall not be applicable and HPY shall reserve the right to terminate the present arrangement immediately
upon giving written intimation to you. It is further agreed that upon termination of the arrangement due to the above
mentioned defect or upon issuance of termination notice by HPY.

Note:Hitachi endorse NO BROKERAGE to be paid under this ATM model

HITACHI PAYMENT SERVICES PVT LTD.
3rd Floor, 303, Silver Metropolis, Jai Coach Compound, Western Express Highway, Goregaon (East) Mumbai – 400 063,
Tel: 022-39541800, Fax: 022 -39541850 CIN: U72100TN2005PTC057463
HPY Code-201333766/WLA/2019-20

Yours Faithfully I/ We accept and confirm to the aforementioned terms &

conditions

For Hitachi Payment Services Pvt Ltd

Authorised Signatory -------------------

Yograj Jharbade(Franchisee)

Name as per Bank Account :

PAN No :

Account No & Type :

Bank Name :

IFSC Code :

Date:

Place:

Note:Hitachi endorse NO BROKERAGE to be paid under this ATM model

HITACHI PAYMENT SERVICES PVT LTD.
3rd Floor, 303, Silver Metropolis, Jai Coach Compound, Western Express Highway, Goregaon (East) Mumbai – 400 063,
Tel: 022-39541800, Fax: 022 -39541850 CIN: U72100TN2005PTC057463
 Instructions to Site Sourcing Team/RCM/CM/CE/Consultant

1. Upon the LOI signed by the Landlord, the hard copy of the signed LOI along with the Checklist & signed copy
of the draft Agreement should be couriered to the address mentioned below:

Site BackOffice Team

Lotus Corporate Park
4rd Floor, B Wing, 402, Lotus Corporate Park, Goregaon East,
Western Express Highway, Goregaon (East),
Mumbai – 400 063

Note:Hitachi endorse NO BROKERAGE to be paid under this ATM model

HITACHI PAYMENT SERVICES PVT LTD.
3rd Floor, 303, Silver Metropolis, Jai Coach Compound, Western Express Highway, Goregaon (East) Mumbai – 400 063,
Tel: 022-39541800, Fax: 022 -39541850 CIN: U72100TN2005PTC057463
SWITCH UPDATION

EOD & Cash Replenishment Process

1. Use ADMIN card2. Select the PRINT TOTAL - Host Totals and Print Media Totals - one after another. Preserve it
3. Open the ATM Hood & Change over Machine into Supervisory mode.
4. Select option 4 – “REPLENISH”
5. Select option 4 – “PRNT COUNTERS” to get the print out of cash balance as per ATM print ATM counters.
6. Open the ATM safe jointly by 2 custodians.
7. Count the Physical cash in each of the cassettes and Tally it against print out of ATM counters.
8. Ensure that the cash is tallied. If not tallied THEN recount till you are sure and convinced. Note down - if any
discrepancy is observed.
9. Now ADD new CASH in respective denominations as per Indent - provided
10. Select option 5 - “CLR CASH” (All the cash counters are initialized to Zero”).
11. Select option 8 – “ADD CASH” to update the counters.
12. Select cassette type 2 (100 deno) & enter the total number of notes as per =machine counters + new cash loaded
in respective cassettes + No of overage notes if any- No of Short notes if any.
13. Continue the above process for cassette type 3 (500 deno) & for cassette type 4 (2000 deno).
14. Now Print fresh ATM print counters by selecting option 4 “PRNT COUNTERS”.
15. Counters Must tally with the physical notes after replenishment process. It must be ensured.
16. Select option 10 – “TEST CASH”. (This will test the dispenser & pick one note from each cassette & put it in the
purge bin).
17. Exit supervisory mode & put the machine in Normal mode.
18. ENSURE to check if vault door is fully closed and latch is locked.

The next step to be performed is for Admin functions. (EOD & Loading)
1. Insert ADMIN card
2. In case if ATM Print , Physical Cash & switch count tallied – for step 7.
3. In case of OVERAGE / SHORTAGE (SWITCH DIFFERENCE), Select a.) MANAGE MEDIA --> Replace Media -->
Cassette Type --> Enter Number Of Bills ( as available in physical) CONFIRM

Custodian - counter

-> ATM counters in supervisor mode – journal counter (J)

-> Tally with physical cash (P) against ATM Journal counters (J)
-> Any difference while tallying (P) Vs (J) is considered as Excess / overage (P>J) & shortage ( P<J)
-> This is to be reported to Hitachi through CBR report & Custodian will log call with Hitachi as required– to close this

Custodian - switch

-> The counters from ADMIN Cash Balance is taken in normal mode
-> This is to be reported by Custodian in CBR hard copy format on daily basis to Bank
-> Compare ADMIN cash balance counters against journal counters (P)
-> Any difference observed in ADMIN cash Balance Vs (A) is considered as ADMIN difference - This is to be
reported to Hitachi and Bank through as switch difference remark CBR and adjust by following step 3 & 4

4. Repeat step number 3 for all the denomination where difference observed.
5. Select option “SET MEDIA”
6. Select the Print Host Totals and Print Media Totals, one after another. Preserve it.
7. Insert Admin card to make an entry of loading number of Bills
8. Select option MANAGE MEDIA ADD MEDIA CASSETTE TYPE ADD NUMBER OF BILLS CONFIRM
9. Repeat step number 6 for all the denomination where indent has been given.
10. Select option “SET MEDIA”. – This will set all the counters as an beginning and end cash same and to start the
TXN.
11. Select the Print Totals option, from the Main Menu.
12. Ensure that Physical CASH = ATM counter = ADMIN counter at EOD process.

Very Important Points:.

A. If you are not in a positiodan to perform ADMIN FUNCTION, then Don’t LOAD Physical CASH. Escalate to Hitachi
from site itself for further instructions.
B. Even if admin function not possible at site – recommending to do EOD using ATM counter and clear envelope,
captured card along with DROP Box clerence and report it in respective reports
C.NEVER Load ATM beyond the Cassette Capacity. In case if you don’t find space to load escalate to Hitachi in Real
Time when the custodians are still in site.
D. Never Keep Cash outside the cassettes or behind push plate.
E. Wait for three transactions to happen before leaving the site
F. Fill EOD or Cash Tally report before leaving the site.
G. In case if any Cassette is faulty or Any slot is faulty, then LOG for SLM Engineer support call with Hitachi helpdesk

Note:Hitachi endorse NO BROKERAGE to be paid under this ATM model

HITACHI PAYMENT SERVICES PVT LTD.
3rd Floor, 303, Silver Metropolis, Jai Coach Compound, Western Express Highway, Goregaon (East) Mumbai – 400 063,
Tel: 022-39541800, Fax: 022 -39541850 CIN: U72100TN2005PTC057463
WLA Operations/ technical problem in Machine

WLA Help desk

WLA HD Helpdesk 044-66367870 wlasupport@hitachi-

payments.com
Krishna Esc 1 7812877188 bagurubilli.kumar@hitach
i-payments.com
MagiMai Anand Esc 2 9344419373 Magi.Anand@hitachi-
payments.com
Rahul Kumar Esc 3 9025233301 Rahul1.Kumar@hitachi-
payments.com
Mohamed Jaffar Esc 4 9606923561 jaffar.m@hitachi-
payments.com
Anil Nair Final 9840411252 Anil.nair@hitachi-
payments.com
UPS and Site Related Issues

Bharath Esc 1 9380766663 Bharath.Ramaswamy@hit

achi-payments.com
Mohamed Jaffar Esc 2 9606923561 jaffar.m@hitachi-
payments.com
WLA Consumables

WLA RP ROLLS Esc 1 044-39807600 ATM.consumables@hitac

hi-payments.com
Yashwant Esc 2 9025513392 yashwant.jha@hitachi-
payments.com
Daniel Esc 3 8124191203 daniel.r@hitachi-
payments.com
Switch Update/Admin Card Issue/ Counter Updating Issues

Magi Anand Executive Magi.Anand@hitachi- 9344419373

payments.com
Kundan Rana Team Leader kundan.rana@hitachi- 9345910821
payments.com
Anil Nair AVP Anil.nair@hitachi- 9840411252
payments.com
Cash Refund Related Issues/ Cash Balance SMS related/ Transaction SMS related Issues

Muthu Muniyan Muthu.muniyan@hitachi- 9900291524

payments.com
Islam Shaikh islam.shaikh@hitachi- 7338050586
payments.com
Kamran Bakshi kamran.bakshi@hitachi- 9384083801
payments.com
Kavitha Manoharan kavitha.m@hitachi- 9591273295
payments.com
Puneeth Balaram Puneeth.balaram@hitachi 9022775794
-payments.com
Hanumant Sable hanumant.sable@hitachi- 7045349890
payments.com

Note:Hitachi endorse NO BROKERAGE to be paid under this ATM model

HITACHI PAYMENT SERVICES PVT LTD.
3rd Floor, 303, Silver Metropolis, Jai Coach Compound, Western Express Highway, Goregaon (East) Mumbai – 400 063,
Tel: 022-39541800, Fax: 022 -39541850 CIN: U72100TN2005PTC057463
• The below report needs to be updated in an excel sheet on daily basis and sent out to Hitachi.

•The email needs to be sent to WLArecon@hitachi - payments.com

Date Amount Funds Actual Dispense as Cash Balance Excess/

Loaded received dispense from per machine in ATM (at Shortage
ATM counters 23:00 hours) received
01-02-2019 5,00,000 4,00,000 1,00,000 -
02-02-2019 5,00,000 4,00,000 3,50,000 1,50,000 -
Details

a)Amount loaded - Total amount loaded in the ATM on given day. Please ask the franchisee not to load cash
more than TWICE on any given day.

b)Funds received – Amount received on next day in the franchisee count.

c)Actual dispense from the ATM – The franchisee has to check physical cash in the ATM at 23:00 hours or
before he pulls the shutter down in the night every day to find the actual cash dispensed from the ATM.

d) Cash Balance in ATM – This has to be checked PHYSICALLY every night before the shutter is pulled.

e)Excess/ Shortage received – Any excess/ shortage received needs to be noted. Please note usually any
shortage of funds would be adjusted automatically on the next day. However if it is not adjusted please
contact us asap.
•APNA ATM Link

https://play.google.com/store/apps/details?id=io.ionic.hitachiapp&hl=en_IN

Step1- User Name & Password will be your register Mobile No.

Step 2- Select Franchisee

Note:Hitachi endorse NO BROKERAGE to be paid under this ATM model

HITACHI PAYMENT SERVICES PVT LTD.
3rd Floor, 303, Silver Metropolis, Jai Coach Compound, Western Express Highway, Goregaon (East) Mumbai – 400 063,
Tel: 022-39541800, Fax: 022 -39541850 CIN: U72100TN2005PTC057463