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Hello faculty,

Please see the information below regarding tech support.


Non-classroom support – please email support@eng.ua.edu.
The support email address creates helpdesk tickets so we can organize support responses.
Please do not email anyone directly asking for assistance. We rely on the support helpdesk system.

Classroom support – Please contact AVS via one of these methods:


 If there is a classroom help phone – dial 2 to reach the AVS help desk
 Dial 348-3453 from any other phone
 Email avsolutions@ua.edu

Student software help sessions – will be in Hardaway 207 from 9-2 Fri. Jan. 11 th thru Wed. Jan. 16th, 9-4 Thurs Jan. 17th &
Fri. Jan. 18th.

Software information – please put these instructions on your Blackboard sites


ChemCAD – The link to download ChemCAD can be found at http://tech.eng.ua.edu/software/
To license ChemCAD, click Setup, Add Server. Server type is SuperProNet, Server name is chemcad.eng.ua.edu

MS Visio, Project, Windows – can be downloaded from our MS Imagine Premium webstore.
Link to webstore is at http://tech.eng.ua.edu/software/
Students can request accounts by emailing support@eng.ua.edu

Solidworks – a PDF with download and installation instructions is at http://tech.eng.ua.edu/software/


The license key is 9020 0083 0752 5648 SSK9 BQDJ.

Matlab – Instructions can be found at https://oit.ua.edu/software/matlab/

Minitab – Instructions can be found at https://oit.ua.edu/software/minitab/

AutoDesk software (AutoCAD, Civil 3D, Revit) – Instructions can be found at http://tech.eng.ua.edu/software/

VMware Fusion (so students can run Windows on a Mac) – instructions can be found at
https://oit.ua.edu/software/vmware/

All other support requests should be emailed to support@eng.ua.edu.

Cris Porter
Director of Technology Services, College of Engineering
The University of Alabama
204 Hardaway, Tuscaloosa, AL 35487
office 205-348-1035
cris.porter@ua.edu | http://tech.eng.ua.edu
Download ChemCAD
Thanks, Hopefully this will help our students with getting access to ChemCAD.
Faculty: see below for info on downloading ChemCAD.
______________________________________
Christopher S. Brazel , Ph.D.
Department Head and Associate Professor

From: Porter, Cris


Sent: Wednesday, January 24, 2018 8:38 AM
To: Brazel, Chris <Cbrazel@eng.ua.edu>
Subject: faculty who use ChemCAD

please forward this to any faculty that use ChemCAD in their courses.Faculty, please
put this in Blackboard for your classes using ChemCAD.

----------------------------------------------------------------------------------------------------------------
ChemCAD installation instructions:
Download ChemCAD from here:
https://download.eng.ua.edu/chemcad.exe
When installing, run setup and add license server.
Server type: SuperProNet Server name:
ChemCAD.eng.ua.edu
This works on and off-campus. VPN is not required.
----------------------------------------------------------------------------------------------------------------

Cris Porter
Associate Director of IT Services, Information Technology and Engineering Services
The University of Alabama
202 Hardaway, Tuscaloosa, AL 35487
office 205-348-1035
cris.porter@ua.edu | http://eng.ua.edu

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