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Republic of the Philippines

DEPARTMENT OF EDUCATION
National Capital Region
DIVISION OF LAS PIÑAS
Las Piñas City National Science High School
Carnival Park Street, BF Resort Village, Talon II, Las Piñas City
880-0045| lpshs1@gmail.com

A GLANCE INTO THE WORLD OF

EMPLOYED PERSONS WITH

DISABILITIES: A LIVED

EXPERIENCE

Researchers:

Mendoza, Elijah Arvhin M.

Delluta, Nadine Faith S.

Galpo, Aislinn Noelle G.

Lapitan, Ma. Roshyl R.

Purio, Roxanne R.

Research Adviser:

Rizaldy E. Medina
Republic of the Philippines
DEPARTMENT OF EDUCATION
National Capital Region
DIVISION OF LAS PIÑAS
Las Piñas City National Science High School
Carnival Park Street, BF Resort Village, Talon II, Las Piñas City
880-0045| lpshs1@gmail.com

Chapter 1

The Problem and its Background

Introduction

According to the 2010 Census of Population and Housing conducted by

the Philippine Statistics Authority, there are, in 1000 Filipinos, 16 who have a

disability. This includes the hard-of-hearing, the blind, and others with physical

impairments as well as those with mental disabilities.

In today's society, it can be said that persons with disabilities (PWDs)

have been, and are still, prejudiced against for their conditions. They, as we all

know, are one of the most susceptible to discrimination and consequently,

poverty. Because of what they lack physically, others seem to consequently

believe that they are also less capable in many things. This posed the problem of

low employment rates among them. Fortunately, as this issue began to be

addressed in the past few years, more actions have been taken to be able to

cater to the needs of PWDs as well as to make sure they are treated equally.

In 2013, the passing of Republic Act 10524 paved the way for the

employment of around 15% of the 1.4 million persons with disabilities in the

country. The act amended RA 7277 or the Magna Carta for PWDs and mandated
Republic of the Philippines
DEPARTMENT OF EDUCATION
National Capital Region
DIVISION OF LAS PIÑAS
Las Piñas City National Science High School
Carnival Park Street, BF Resort Village, Talon II, Las Piñas City
880-0045| lpshs1@gmail.com

government agencies and private corporations with more than 100 employees to

reserve at least 1% of their total positions to PWDs.

To date, more and more persons with disabilities are benefitting from the

said law, six years after its enforcement. Huge corporations are now hiring deaf

and hard-of-hearing individuals as service crews, particularly in the kitchen and

behind the counter.

This is good especially when viewed as the bigger picture; however, one

must also take a closer look at the experiences of PWDs in their workplace.

Inclusivity and sensitivity both play a key role in maintaining work ethics and in

creating a safe workplace for them. If not observed, this could be a problem

especially if good communication is not established. True enough, even after

hiring, it still cannot be said true for all that they are being treated as equals by

their employers, co-workers, and customers.

This study aims to investigate how persons with disabilities are being

treated and dealt with by the people they encounter and interact with at work.

Theoretical Lens

This study will be anchored on Worm’s Human Rights-Based Approach to

Disability in Development (2012).


Republic of the Philippines
DEPARTMENT OF EDUCATION
National Capital Region
DIVISION OF LAS PIÑAS
Las Piñas City National Science High School
Carnival Park Street, BF Resort Village, Talon II, Las Piñas City
880-0045| lpshs1@gmail.com

UNICEF (2016) defined human-rights based approach as a conceptual

framework for processing human development in accordance to international

human rights standards, focusing on the promotion and protection of human

rights. In the case of Worm's study on disability in development, the approach

sought to understand social disparities regarding persons with disabilities; thus,

reprehending any form of discrimination and unjust power distribution.

People are allowed to demand and assert their rights and this includes

persons with disabilities. Persons with disabilities are highly encouraged to

participate in the various aspects of society on the same footing with their non-

disabled peers. Aside from simply adding persons with disabilities to the target

groups of development programmes, it also aims to adhere and promote the

essential human rights principles that support the international human rights

laws.

As such, an increase in the employment of persons with disabilities such

as deaf people helps further emphasize and cement the concept of promoting the

participation of persons with disabilities in all spheres of society on an equal

basis with non-disabled people.


Republic of the Philippines
DEPARTMENT OF EDUCATION
National Capital Region
DIVISION OF LAS PIÑAS
Las Piñas City National Science High School
Carnival Park Street, BF Resort Village, Talon II, Las Piñas City
880-0045| lpshs1@gmail.com

Research Paradigm

The figure below illustrates the research paradigm

Lived experiences of Deaf


Employees in the workplace

Answers taken from research


instrument
Through interviews

Positive Feedback Negative Feedback


Employees with Employees with
disability are treated as disability are
equals by all and are discriminated and do
respected not feel respected

Conceptual generalization of
feedbacks of different disabled
employees

Outcome
Conclusion that deaf employees
are either respected or
discriminated

Figure 1.0
Republic of the Philippines
DEPARTMENT OF EDUCATION
National Capital Region
DIVISION OF LAS PIÑAS
Las Piñas City National Science High School
Carnival Park Street, BF Resort Village, Talon II, Las Piñas City
880-0045| lpshs1@gmail.com

First, the researchers will make interview questions fit to cater the desired

participants for the study. They will then identify the participants from companies

which allow the employment hard-of-hearing people. The researchers will then

collect data through the interviews conducted from deaf employees of such

companies that assess whether they are treated fairly or discriminated by their

employers, peers and paying customers (if applicable).

The data gathered will be subjected to conceptual analysis and will be

explained and generalized based from the results of the employees’ views and

opinions from the interview. The researchers will then conclude the qualitative

study from the generalization.

Statement of the Problem

This study seeks to investigate how the hard-of-hearing are being treated

and dealt with by the people they encounter at work.

Specifically, it intends to address the following questions:

1. How do clients/customers interact with deaf employee/s?

2. How is it different from the way they deal with nondisabled workers?

3. How do employers deal with their deaf employee/s?

4. How is it different from the way they deal with their nondisabled

employees?
Republic of the Philippines
DEPARTMENT OF EDUCATION
National Capital Region
DIVISION OF LAS PIÑAS
Las Piñas City National Science High School
Carnival Park Street, BF Resort Village, Talon II, Las Piñas City
880-0045| lpshs1@gmail.com

5. How do other (nondisabled) employees interact with their deaf co-

worker/s?

6. How is it different from the way they deal with their nondisabled co-

workers?

Assumption

Hearing-impaired employees of specific companies in Metro Manila are being

treated fairly and just by their employers and co-workers abided by how their

disability restricts them in other areas such as communication.

Purpose of the Study

In specific work environments, employees are expected to be fast-paced,

quick on their feet, and able to fix problems in various situations. Workmanship is

also adjacent to how employees connect and cooperate with each other. On the

other hand, employers tend to dismiss anyone if he/she fails to accomplish or

exceed work quotas and present valid justification for him/her to stay. Work

ethics become different when employees with disabilities are introduced in an

integrated workplace because they have unconventional ways of communication


Republic of the Philippines
DEPARTMENT OF EDUCATION
National Capital Region
DIVISION OF LAS PIÑAS
Las Piñas City National Science High School
Carnival Park Street, BF Resort Village, Talon II, Las Piñas City
880-0045| lpshs1@gmail.com

and might have a harder time to put across their insights towards other abled

personnel.

This qualitative study focuses to understand the views and opinions of

employees who are hard-of-hearing on how they are being treated by their

employers, and co-workers, and how the work environment is made conducive

for their work.

Scope and Delimitation

This study aims to investigate how disabled workers, specifically the hard-of-

hearing employees are being treated by their employers, co-workers, and

customers. This will include the hearing-impaired employees of specific

companies in Metro Manila who have been employed since the passing of

Republic Act 10524.

Purposive sampling method will be used in this study wherein the researchers

will gather data from selected number of participants including the hard-of-

hearing employees and the people they encounter at work.

Significance of the Study

The results of this study will be of great benefit to the following:


Republic of the Philippines
DEPARTMENT OF EDUCATION
National Capital Region
DIVISION OF LAS PIÑAS
Las Piñas City National Science High School
Carnival Park Street, BF Resort Village, Talon II, Las Piñas City
880-0045| lpshs1@gmail.com

Company

Great companies involve the recruitment of diverse workforce whipeople

from different ages, races, ethnicities, religions, and worldviews. In line with this,

the findings of the study will help the company become more inclusive, opening

further opportunities to hire people with distinct backgrounds and characteristics.

The company will benefit from skills, ideas, and competencies that a diverse

workforce can offer when allowed to flourish.

Deaf Employees

This study will assess the lived experiences of deaf employees, taking into

consideration the attitude of coworkers and customers towards the employment

of hard-of-hearing persons in their company. The findings of the study will bring

into light the concerns and issues of deaf employees, addressing any form of

maltreatment or discrimination they might have encountered; thus, paving the

way for a better working environment.

Employers

Data gathered will provide employers with information on how deaf

employees are treated by colleagues and clients. The results will enable

employers to improve company policies and regulations, if there are any that
Republic of the Philippines
DEPARTMENT OF EDUCATION
National Capital Region
DIVISION OF LAS PIÑAS
Las Piñas City National Science High School
Carnival Park Street, BF Resort Village, Talon II, Las Piñas City
880-0045| lpshs1@gmail.com

should be fixed, wholly leading to the betterment of the employees’ working

environment, performance, and job quality.

Community

By means of securing a healthy working environment, the study will help

improve the quality of service produced by deaf employees, successfully

contributing to community development.

Future Researchers

This study will serve as a helpful guide for future researchers. As the

number of hard-of-hearing persons in the workforce continues to increase,

companies should be able to adapt to new challenges toward seeking efficient

performance and good job quality by evaluating the lived experiences of deaf

employees.

Definition of Terms

For a better understanding of the study, the researchers operationally

defined terms used in the study.


Republic of the Philippines
DEPARTMENT OF EDUCATION
National Capital Region
DIVISION OF LAS PIÑAS
Las Piñas City National Science High School
Carnival Park Street, BF Resort Village, Talon II, Las Piñas City
880-0045| lpshs1@gmail.com

Congenitally Deaf - Refers to someone whose hearing loss or deafness is

present at birth due to genetic causes.

Deaf - The uppercase Deaf indicates a cultural identity for a particular group of

deaf people who share a common culture and language.

deaf - The lowercase deaf is used when referring to the medical condition of

hearing loss.

Disability - Any physical, mental, cognitive, or developmental condition that

restricts, impairs, or limits a person’s ability to do certain tasks and interact with

their surroundings.

FSL (Filipino Sign Language) - One of the sign languages used by deaf people

in the Philippines. Aside from signing using one’s hands, it also uses body

positions and facial expressions.

Hard of hearing - Denotes a person with a mild to moderate hearing loss.

Late-deafened - Refers to someone who lost most or all of their hearing after

childhood.

Physical Disability - A physical condition that significantly impacts physical

performance and daily life activities as well as the limitation of physical


Republic of the Philippines
DEPARTMENT OF EDUCATION
National Capital Region
DIVISION OF LAS PIÑAS
Las Piñas City National Science High School
Carnival Park Street, BF Resort Village, Talon II, Las Piñas City
880-0045| lpshs1@gmail.com

functioning, mobility, dexterity. This includes the impairment of a person’s body

function or structure such as hearing.

PWD (Persons/People with Disability) - People who have physical, mental,

intellectual or sensory impairments resulting in restrictions to perform certain

activities.

SEE (Signing Exact English) - A sign system used in Philippine schools for the deaf

that involves translating spoken English directly into sign language. Unlike FSl, it follows

the grammatical structure of the spoken English language.