Battery Pack Replacement

This document explains how to replace the battery pack in early and late model
servers.
The new batteries are contained in a module that plugs directly into late model
servers. To install the batteries into earlier model servers, remove the battery pack
from the sheet metal case before installation, as explained below. There are two
early model servers, and one late model.

For all types of servers, remove the server fascia or bezel (the server cover plate)
for access to the batteries.

Carefully read the “Caution” and “Warning” sections

To begin replacing the battery pack for both early and late models, follow these
steps:
1. Identify the server type (one of the two early models, or the late model) before
installing batteries. One of the early servers uses a battery retention bracket,
and one does not. See the three pictures of each server, below, to identify the
server type.
2. For early servers only, first remove the battery pack from the metal module.
a. See the section - For early servers only, separate the battery pack
from the module case.
3. After identifying the server type, proceed to one of the sections below:
a. Replace battery pack, early server without retention bracket
b. Replace the battery pack, early server with retention bracket
c. Replace the battery module in a late model server
4. Collect System Backups and Diagnostics
5. Reset Battery Age and Restart Chassis Monitor (as necessary)
6. Collect a final Diagnostic

Revised: 23 January 2015 Part Number: SX555013-01-Rev_E Page 1

 1. Identify if the server is an early or late model:

Battery location for early model servers, Battery location for early model servers,
without bracket, located on the right side with bracket, located on the right side of
of the server. the server.

For this server, first remove the batteries For this server, first remove the
from the sheet metal case of the batteries from the sheet metal case of
module. the module.

Early Model Server, without Bracket Early Model Server, with Bracket

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 Battery location for late model servers,
showing the new battery module
installed, located on the left side of the
server.

For this server, do not remove the

batteries from the case. Plug the battery
module directly into the server.

Late Model Server

Caution: If possible, the server should be shut down before replacing the
NVRAM battery backup pack, but it is not required.
During the replacement procedure, there will be a period of time when
the NVRAM contents are not backed up by the battery pack. If a power
failure occurs during this period, NVRAM contents may be lost. See the
appropriate hardware reference or maintenance documentation for
procedures to power down a server.

Revised: 23 January 2015 Part Number: SX555013-01-Rev_E Page 3

 2. For early servers only, separate the battery pack from the module case:

The battery-pack module 1. Loosen the thumbscrew on the rear

of the module (the side with the
electrical connector).

2. Separate the module top from the
rest of the module: Slide the metal
cover away from the thumb screw
and lift it off the module.
3. Remove the battery pack from the
module.
4. Disconnect the battery from the
module:
a. P r e s s down on the retention
clip (see arrow) that holds the
connector together.
b. S e pa rat e the connector.
The metal portion of the module can
be returned to the supplier or
discarded.

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 3. Replace the Physical Battery
Important Warning!
When plugging the new connector into both types of early servers, the connector
plug must first be positioned so the retention clip is on the left side before
pushing the connector plug in. If you push the connector plug in with the
retention clip on the right side, serious damage to the server may occur. (These
instructions don’t apply to the late model server.)
Figure 1: The clip is facing left and aligned with tab before insertion.

Ensure that the retention clip is facing LEFT and

is directly aligned with the tab before insertion.
DO NOT FORCE THE PLLUG IN! When correctly
aligned, it will slide in easily.

Figure 2: Wrong! The clip is NOT visible on the left side of the plug!

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 a. Replace the battery pack, early server without retention bracket:

Push here to unplug.

2. Disconnect the battery:

1. Slide the old battery pack out of the
a. C a r e f u l l y push in on the
server.
retention clip.
b. Carefully pull the connector away
from the socket.

3. Properly dispose of the old battery

pack in compliance with local
environmental regulations, or return
it to the battery pack supplier.

4. You must plug in the connector

before inserting the new battery
pack. The connector plug must be
positioned so the retention clip is on
the left side before pushing the it in,
as shown above.
See the section, Important
Warning, before proceeding. Then,
follow step 5 to plug in the
connector.

Revised: 23 January 2015 Part Number: SX555013-01-Rev_E Page 6

 5. To plug in the battery connector:
a. P o s i t i o n the battery connector so
that the retention clip is on the left
side.
b. Ma k e sure the retention clip is
aligned with the tab on the chassis
receptacle.
c. I n s e r t the battery connector
into the chassis receptacle and
push until the retention clip locks
onto 6. After plugging in the connector,
the retention tab. carefully insert the battery pack.
Ensure that the print is facing left
Warning! Do not force the connector and the cable is on the bottom.
into the socket. Forcing the connector
into the socket when the retention tab Note: The new cable is wrapped in a
is on the wrong side of the receptacle braided sheath and may be thicker
can cause permanent damage to the than the wires on the previous
server. battery pack. Due to the thicker
cable, you must carefully work the
new battery pack into the server.

8. Check the battery connector to make

sure the battery is plugged in
correctly.
9. Reinstall the server cover.
10. Skip to Step 4, Collect System
Backups and Diagnostics

The new, braided cable is aced

behind the mounting ab and the
LED tab.
7. Work with the battery connector
cable so that it is along the right side
of the battery compartment. It must
be fully behind the fascia mounting
tab and the LED mounting tab.

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 b. Replace the battery pack, early server with retention bracket:

2. Slide the old battery pack out of the

1. Remove the battery retention
server.
bracket.

Press here to unplug.

4. Properly dispose of the old battery
pack in compliance with local
environmental regulations, or return
it to the battery pack supplier.

3. Disconnect the battery:

a. C a r e f u l l y press down on
the retention clip
b. Pu l l the connector away from the
socket.

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 Insert battery pack with the cable on the
bottom and print to the left. The cable is not
plugged in.

5. Insert the battery pack with the 6. Fit the left-side of the battery
connector cable on the bottom and retention bracket into the slot.
the printing on the left side. (Do not
connect the battery connector yet.)

8. Before proceeding to step 9 to

connect the battery cable, ensure that
7. Fasten the battery retention bracket the clip is on the left. See the section,
into place. Important Warning!

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 9. To connect the battery:
a. Position the battery connector so
that the retention clip is on the left
side.
b. Ma k e sure the retention clip is
aligned with the tab on the chassis
receptacle.
c. I n s e r t the battery connector
into the chassis receptacle and
push until the retention clip locks
onto the retention tab.
Warning! Do not force the connector
into the receptacle. Forcing the
connector into the receptacle when
the retention clip is on the wrong
side of the receptacle can cause
permanent damage to the server.
Revised: 23 January 2015 Part Number: SX555013-01-Rev_E
10. Route the battery connector cable so
that it is along the right side of the
battery compartment and fully behind
the fascia mounting tab and the LED
mounting tab, as shown above.
11. Check the battery connector to make
sure the battery is plugged in
correctly.
12. Install the fascia or bezel (the server
cover).
13. Skip to Step 4: Collect System
Backups and Diagnostics
Page 10
 c. Replace the battery module in a late model server:

1. Loosen the thumbscrew to the right 2. Using the handle indicated, pull the
of the battery pack module cover battery pack module straight out of
(turn counter-clockwise). the chassis.

The battery pack is automatically

disconnected.

3. The replacement battery module is 4. Insert the module into the chassis
pre-assembled. and push it into position.

The battery pack is automatically

connected.

5. Tighten the thumbscrew.

6. Replace the server fascia or bezel.

7. Dispose of the old battery pack in

accordance with environmental
regulations or return to the supplier.

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 4. Collect System Backups and Diagnostics
1. Connect to the backend HNAS Private Management Switch
2. Open a browser session to the SMU (External: 192.0.2.1; Internal: 192.0.2.2)
3. Login as Username: admin Password: nasadmin
4. Back up the Server registry (Internal SMU - this will include the SMU configuration)
a. Navigate to Home > Server Settings > Configuration Backup & Restore
b. Click “Backup”
c. Save the registry file to a location on your computer
d. Verify that the archive file opens
5. Backup the SMU Configuration - External SMU ONLY
a. In the GUI, navigate to SMU Administration > SMU Backup and Restore
b. Click the Backup SMU: Backup button
c. Save the configuration file to a location on your computer
d. Verify that the archive file open
6. Collect Diagnostics from the cluster; repeat if the words “MISSING_FILES” are in the
file name.
Note: If taking a second diagnostic does not resolve the issue then physically check
that both nodes are operational.
a. Navigate to Home > Status & Monitoring > Download Diagnostics
b. Check only the checkboxes and radio button shown in the picture below

c. Click download
d. Save to a location on your computer

5. Reset the Battery Age and Restart the Chassis Monitor (as necessary)
1. Connect a serial cable to the serial port of the node with the new battery
2. Open putty application and setup a serial console session
a. Select the Serial Radio Button
b. Enter the COM port that your serial dongle is using
c. Enter 115200 in the Speed box.
d. Click on Serial in the Category Tree on the left
e. Make sure the Speed is 115200
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 f. Set the Data bits to 8
g. Set the Stop bits to 1
h. Set the Parity to None
i. Set the Flow Control to None
j. Click on Session in the Category Tree on the left
k. Enter SMU serial (or similar in the Saved Sessions box
l. Click the Save button
3. Turn on the putty session logging
a. Click on Logging from the Category Tree on the left
b. Select “Printable output” in Session logging.
c. Set the location for the putty output file
d. In the section What to do if the log file already exists; select “Ask the user
every time”
e. Click on “Session” from the Category Tree on the left, which returns you to
the Session window
f. Click on the Save button
4. Click the Open button to open the session to the Node console
a. Login as Username: manager Password: nasadmin
5. Type the command ipaddr; verify that you are connected to the correct node
a. Node 1 typically has an ip address of 192.0.2.200
b. Node 2 typically has an ip address of 192.0.2.201
c. Increment the ip address for each additional node (ie. 192.0.2.202 = Node 3)
6. Perform ONLY ONE of the following procedures.
a. If the node firmware is below 11.1.3225.02 then perform the following
procedure.
i. Type the following commands:
ii. new-battery-fitted --field --confirm
iii. Once prompt returns, exit out of BALI into the Linux Layer.
1. ctrl-d (exits out of BALI into Linux Layer)
2. Type: su (this will change the login to root)
3. Password: nasadmin
iv. Restart the chassis monitor by issuing the command:
v. Type:/etc/init.d/chassis-monitor restart
vi. Return to the Bali prompt by typing ssc localhost
b. If the node firmware is at or later than 11.1.3225.02 then perform the
following procedure.
i. Type the following command
ii. new-battery-fitted --field --confirm
7. Check the Battery Status
a. Type the command batt-log-show, the output should show that the battery
is fitted, and initialization has started.
b. If the battery is not showing fitted or initialization does not start; call the GCC
to open a SR for resolution.
8. Check the Battery Fitted Date
a. Type ver -h | grep Batt
b. If the battery fitted date has not been changed to the date you replaced the
battery, then go to the next step “Reboot the Node”. (This will be the case if
the SU Code Version is earlier than 13.4.4715.01)

6. Reboot the Node (IF THE SU CODE VERSION IS EARLIER THAN 13.4.4715.01)
a. Navigate to Home > Server Settings > EVS Migration
i. Verify that EVSs locations are saved to appropriate Node

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Revised: 23 January 2015
 ii. Migrate EVSs from the Node with the Battery Replacement to the other node.
(Individually or Globally)
b. Navigate to Home > Server Settings > Restart, Reboot or Shutdown Server
i. Under Reboot, select the Node with the Battery Replacement
ii. Click “Reboot”
c. Once the GUI returns
d. Navigate to Home > Server Settings > Cluster Configuration
i. Refresh the screen <F5> until the Cluster is Healthy
e. Navigate to Home > Server Settings > EVS Migration
i. Migrate all EVSs to Preferred (Individually or Globally)

7. Check the Battery Fitted Date

a. Type ver -h | grep Batt
b. If the battery fitted date is not is not showing the date you replaced the
battery, then call the GCC to open a SR for resolution.

8. Collect a final Diagnostic

1. Open a browser session to the SMU (External: 192.0.2.1; Internal: 192.0.2.2)
2. Login as Username: admin Password: nasadmin
3. Collect Diagnostics from the cluster
a. Navigate to Home > Status & Monitoring > Download Diagnostics
b. Check only the checkboxes and radio button shown in the picture below

c. Click download
d. Save to a location on your computer and upload both the diagnostic taken in
the beginning of the procedure and this diagnostic to TUF using the SR for the
battery replacement.

Part Number: SX555013-01-Rev_E Page 14

Revised: 23 January 2015